Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I tried to return there phone calls only to get recordings. No direct line phone number was left for me to return calls, only recorded message line. I don't have time to wait all day for someone to take my call. My modem is dated 2006. I have never been charged an equipment fee for 2006-2014. I was told by cincinnati bell the reason I was charged a fee is because my 1 yr grace period was up. I have had same service at least 12 yrs, 10 yrs without equipment fees.
 
Regards,
[redacted]

Cincinnati Bell is following the process that we have in place when a customer claims that our equipment causes damage to their equipment. We turn the complaint over to [redacted] Services. [redacted] then contacts the customer and asks for the customer to get an estimate or have the equipment...

evaluated to prove that our equipment caused the customers equipment to malfunction. Please cooperate with [redacted] Services and they will get the complaint resolved.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

We have issued an order to cancel the maintenance and will provide a credit.

June 1, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: CBT Account# ###-###-####, [redacted]
 
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning the $4.99 modem fee.  
 
 
According to the terms and conditions the following information is available online at Cincinnatibell.com
 
In order to receive the Service, you may need to install certain equipment in your computer system, network, and/or home. You agree that all of the equipment listed below ("Equipment") has been provided to you, as applicable and/or required, and belongs to Cincinnati Bell. Cincinnati Bell reserves the right to charge subscribers for use of the Equipment.
1. ADSL modem, DOCSIS/cable modem, or fiber/GPON modem
2. ZoomTown CD-ROM
3. Telephone Line Microfilters
4. Jack Splitter
Cincinnati Bell grants you a non-exclusive, non-transferable, limited license to use the Equipment to access Cincinnati Bell's network only for use in connecting from authorized locations in accordance with this Agreement. Loss, theft, or physical damage to the Equipment is your responsibility.
 
You are entitled to the modem please feel free to call ###-###-#### and have a new modem shipped to you or go to one of our Cincinnati Bell retail stores and pick one up. 
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This matter has still not been taken care of. Please have Cincinnati Bell contact me. Thank you.
Regards,[redacted]

Please read the complaint again, the complaint is against the property at [redacted]1.  Work order # [redacted] was called in.  [redacted] Police Department have also been contacted. 
This is a safety issue.
 
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]

February 9, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
I have reviewed your account regarding your Fioptics
speed issues. Per our phone conversation,...

it is important to note that
Cincinnati Bell does not guarantee specific speeds. On our website it clearly
states “up to” when quoting speeds. Your speeds may vary throughout the day due
to various reasons, including congestion on the network and how many devices
you have running off of your connection. 20 megabytes per second is the fastest
speed a user would receive under the most ideal circumstances.
After we spoke over the telephone I reached out to our
Fields Operations manager. Per the technician who visited your home on Friday
February 5th, he states he repaired an outside line. He then went
into your basement and trained your speed around 13-14 megabytes per second.
This is a consistent speed for daytime hours, factoring in congestion. He
states he explained to you that speeds may not reach exactly 20 megabytes per
second due to your copper cable plant, which your signal runs over for a very
short period of time. However, the speed he was able to train you at was a
consistent Fioptics speed.
You requested a callback from our Technical Support department. I reached out
to our Technical Support supervisor and had an agent contact you after 3 PM on
February 8th, 2016 per your request. The agent called several times
and was unable to make contact. He advised us that he trained your speed during
peak daytime hours at 15.93 megabytes per second. I attempted to reach out to
you this morning to follow up on our investigation and advise you of the speeds
we trained you at. I too, was unable to make contact. Cincinnati Bell is
requesting the Revdex.com close this complaint as the issue appears
to have been resolved.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

I sent both #s off the truck and the van. I did call 566-2210 after dialing that # I gave that was a fax line. I cannot help they cannot even where I called. They were not in the USA. Call the [redacted] Sheriffs office, and they will tell you what happened. Should be obvious now they are trying to get out of this. It is a VALID COMPLAINT!    [redacted]

February 16, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com rebuttal.
The Cincinnati Bell Executive Office has reviewed your
account thoroughly regarding your Fioptics Internet speed issues.
Fioptics speeds are already eligible at your current
address. In regards to promotions available, this can be discussed with our
Retention department at ###-###-####.
At this point the Executive Office would recommend that
you contact our Technical Support department at ###-###-#### at your
convenience for further troubleshooting.
Cincinnati Bell considers this complaint closed.
Thanks,
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]     The charge is to high this is not the price that I was quotes By the sale Rep, over the telephone

Per our records the refund was mailed on 8-4-17 in the amount of $55.22 to the address on file for account # ###-###-###, [redacted] - [redacted]. We have now reissued the check and asked for it to be mailed to new address [redacted]. ...

This process can take up to 10 business days. Please contact Cincinnati Bell at ###-###-#### if you have not received the check by September 11th.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com complaint.
I have reviewed your account and bills. There have been
several changes in service and courtesy adjustments made...

to your account over
the last year but your original quote for video and internet service from
September 2014 was $85.98 per month before taxes and fees for one year. It is noted several times within the year
taxes and fees were explained on multiple occasions.
On your statement printed 9/1/15 you were advised of promotional
rates set to expire and given a phone number to call for any new offers you may
qualify for.
Your service was then suspended for non-payment on 9/21.
Service was reactivated as a courtesy the same day since you called and said
you just mailed a payment for $85.98.
Service was again suspended on 10/13. This time service
was reactivated on 10/15 and a courtesy adjustment was issued for the previous
reconnection fees from 9/21. At this time the representative advised no more
reinstate fees would be waived.
On 10/16 you were given retention offers for new
promotions but these offers were denied. You requested for the account to be
cancelled on 10/20. Per Cincinnati Bell’s Cancellation Billing policy: The
monthly charge for service will not be prorated for the final partial month of
service. The full monthly service fees will apply, even if your service is
active for only a partial month.
Your final bill printed on 11/1/15 in the amount of
$220.83. $179.91 was the past due balance for services rendered. The current
charge of $40.92 consisted of the reconnection fee for internet on 10/15/15 and
the late fee for the previous bill.
Since late fees and reconnection fees have all previously
been explained these charges are valid and will not be adjusted further.
If you have any further questions regarding your account
or balance due you may contact Cincinnati Bell’s Final Bill Department at
###-###-####.
Tina
Executive Care Agent
Cincinnati Bell Telephone

[redacted]
Revdex.com #[redacted]
Account #[redacted]
Dear [redacted],
We have received and reviewed your concerns with your Cincinnati Bell account #[redacted]; and your internet issues you are having.  I apologize for any inconvenience this may have caused you.  We are showing...

the last call to our office due to issues was on 09/30/14.  We are showing we came out to your location on 10/01/14; did work from the Central Office, couldn’t advise or come into your home due to no one was at the location.  If you’re still experiencing issues please call Cincinnati Bell Zoomtown technical support at [redacted] and they will be happy to assist.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Thank you,
[redacted]
Executive Care Agent
Cincinnati Bell

Please close this complaint. There is no information. All issues have previously been addressed. Thanks, Tina Executive Care RepresentativeCincinnati Bell's Executive Office

Cincinnati Bell has no new information regarding this case. Customer has been given all of the information that they have requested.  Thanks, [redacted]Executive Care RepresentativeCincinnati Bell Telephone

September 22, 2015
 
[redacted]  
[redacted]
[redacted]                
 
RE: Cincinnati Bell Account – [redacted]
 
I am responding to the Ohio...

Attorney General complaint
that you filed regarding the account balance.
 
I need to wait till the final bill prints October 2nd
to see the balance.  At that time I will
send a request to the repair group to ask for a repair credit.  I will call you and let you know what the
credit is and where we stand on the final bill.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
 
 
Melissa
Executive Care Representative
Cincinnati Bell Telephone

April 13, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is
responding to your Revdex.com complaint.
Per our records order
[redacted] was processed yesterday 4/12/16 to install new Zoomtown...

internet at
your address.
The original due date
given for this order was Saturday 4/23/16 but as of today it was approved to
expedite your due date to this Saturday 4/16/16.
I was not able to find any
previous orders for internet service placed for your address [redacted]. It is possible these orders are no longer in our system if
they were deleted or placed more than 2 weeks prior.
If you have any further
issues or questions regarding this order or your install date please call
###-###-####.
It is never Cincinnati
Bell’s intention to misinform or frustrate our customers. On behalf of
Cincinnati Bell I apologize if we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell has no new information concerning this matter. Please see our previous response below. Thank you. RhondaCincinnati Bell Executive Office Date Sent: 10/9/2015 11:13:22 AMOctober 9, 2015[redacted]  Dear [redacted], You have the lowest price available at this time. The price online is a one year introductory price for new customers. You have already received the one year introductory rate.You may call and make changes at any time to your package. A credit for $24.68 was applied on 09-19-15. Your October 16th bill will reflect the changes in billing. Cincinnati Bell has closed this complaint. Sincerely, RhondaCincinnati Bell

May 31, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your [redacted] Cable lines.
It is not our process to cut the cable wires...

when we install service. Our process is to install our service and leave the other lines alone.
Cincinnati Bell does not reimburse for any type of wiring issues with another provider. That would be between you and [redacted].
Cincinnati Bell considers this complaint closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone