Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
This entire exercise has turned out to be as pointless as I expected. No response I give is going to satisfy CB and clearly no response they've given me is proving to be satisfactory.We have had CB for years. Our service deteriorated continuously over the past year and accelerated in deterioration over the past several months. We tried on numerous occasions to rectify the issue, but were continuously made to believe it was our fault and our equipment.The 'upgrade' to fioptics came with zero commitment on schedule of implementation, all the while we were facing a 'high-speed' service that was more dial-up than it was high-speed, that is when it worked consistently.Then were the gratuitous discounts, which were more insulting than compromising - and certainly not requested... In fact, what we did was say, '...keep your discounts and give us what we're paying-for'.Then there were trips to CB store for modem upgrades (thinking that was the issue), which didn't work because we ultimately figured out, on our own, the 'new' modem was not pass-thru capable.....another wasted dual round-trip to the CB store.Now we have stable service from the competitor that is several times faster than the fastest speed we ever got from CB - and stable - and at the same price-point as CB - and with other entertainment features built-in. I did, in fact, document the speed difference at speedtest.net.At this point, I'm focused on unscrewing the mess with the collections group, who still to this day don't even show the correct amount, let alone the fact the bill was paid in-full two weeks before we got the first call from the group.Yet to this day, CB's overseas call center, staffed with a group of people who speak broken english at-best, maintain to 'ignore [redacted]'s calls and letters'.... this is very bad guidance.Right now, I'm just glad I'm one day closer to being rid of this entire mess.No need to respond.
Regards,
[redacted]

Per our phone conversation a credit has been issued for the month free and the modem fee total credit $142.46 + taxes. Cincinnati Bell considers this complaint resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Every time I have complained I have reached the [redacted] or [redacted]. So I am not surprised that it was not listed in the notes. But every time I have called it has been the same problem.  You want me to pay for a service that I am not getting and you expect me to fall down and rollover to do it . That is unacceptable business and you have horrible customer service. I would expect better from a company that is supposed to be local. This could have been fixed and I would have paid the balance but you refused to conduct your business with me that is fine.
Regards,
[redacted]

June 22, 2016
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Cincinnati Bell has investigated your account regarding the issues listed in your Revdex.com complaint. It...

was determined you were being billed for five set-top boxes since making changes to your account in April, 2016. After looking at your account, we determined you only have four boxes. Our records indicate boxes in the Living room, Master Bedroom, Second bedroom, and Basement. Cincinnati Bell removed the 5th box and credited back charges through April, when you began being charged for this additional box.
Our records indicate that courtesy credits in the amount of $122.97 were placed on your account in April as well. All applicable credits have been applied to this account and the remaining balance appears to be valid. No further credits are due at this time and we cannot make any further adjustments to this account until it is brought current.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

Please provide the account number for assistance. If you would like to disconnect please provide the date to disconnect.

Cincinnati Bell has explained to [redacted] numerous times that account # [redacted] was suspended and then cancelled for non-payment in November of 2012. The final bill for this account was sent to the customer on 12/10/2012. The final bill is the last bill a customer receives. This is the notification of a balance due on the cancelled account. [redacted] spoke to several customer service representatives in January 2013 that advised her of the final balance due as well. Cincinnati Bell’s position stands.   Thanks, [redacted] Executive Care RepresentativeCincinnati Bell's Executive Office

April 20, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: Revdex.com Complaint ID #[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have researched your concerns and found that the restoration of your...

yard was already in process and has since been completed.
 
On behalf of Cincinnati Bell I apologize for any inconvenience this may have caused you.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Cincinnati Bell handling of this is absolutely absurd. I am really surprise with the way customer care is handled. This tells me the Mr. Leigh Fox either has no idea of the real complaints that happen or he just obviously does not care. I will write a letter to Mr. Theodore T. to let him know how this was handled.   For one, the individual named "Jelo" refused to connect me with a supervisor or lead. Not once, not twice, not even three times. I asked him I know at least four times. This tells me that Mr. Leigh F. has no idea of the actual complaints, or he just does not care. The handling of this incident tells me that issues happen all the time here and Cincinnati Bell has no idea how to be professional. I will give this three days and I am going to send a hand written letter to Mr. Theodore T. In closing, I want whom ever receives this, to be aware that when I was at work today I overheard a conversation about someone wanting to getting cable with Cincinnati Bell or [redacted]. I told them about this complaint with "Jelo" at Cincinnati Bell. I do believe with his response, I convinced him to go to [redacted]. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The account holder's name is [redacted] and the last four digits of this social security number are [redacted]. I am submitting this complaint on his behalf because he is out of town working, and I am his roommate. Is there anything else that can be done now that I've given you the proper information?
Regards,
[redacted]

March 7, 2016
[redacted]
[redacted]
[redacted]  [redacted]
RE: ###-###-####
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com of Ohio.
I have reviewed your
account and found that you are being...

billed for an unreturned Zoomtown Modem
and Power cord.  Once the equipment is
returned to a Cincinnati Bell phone store, we will apply a credit of
$127.80. 
You also made mention of
Cincinnati Bell holding a deposit.  After
further investigation, I found that you were not billed a deposit. 
It is never Cincinnati
Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
Sue
Executive Care Agent
Cincinnati Bell Telephone

July 29, 2015
 
 
 
[redacted]
 
RE: ###-###-####
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your Caller ID feature.
 
Per our conversation on...

Wednesday the 29th, I asked that you unplug your phone and wait ten minutes, plug it back in to see if the caller ID would reset.  When I called back, it still was not working.
 
Since the Caller ID is working on all of the other phones in your home, it seems to be a malfunctioning piece of equipment. This will happen when there is an outage and the phone is not on a power surge protector.
 
It was suggested that you purchase a new phone that is Caller ID compatible.
 
Please feel free to contact our office at ###-###-#### if you should have any additional questions or concerns.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

May 9, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the rebuttal that you filed with the Revdex.com.
Cincinnati Bell does not guarantee the speed of the internet please see our terms and conditions below:
8. Service Speed
ZoomTown and Fioptics Services come in a variety of speeds. The availability of some service speeds may depend on the location of facilities in your neighborhood and on your street. Not all service speeds are available in all areas. Cincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the like. The speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basis. The actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s).
According to our records you were opted in to the [redacted] discount 5-6-16. In can take up to two billing cycles to see the discount on your account.
The phone number [redacted] was sent to [redacted] for [redacted] on 05/06/16 using [redacted] Account Number [redacted]
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
This is unacceptable. Cincinnati Bell should not be allowed to falsely advertise their rates. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.Customer called Revdex.com on 10/7/16 indicating she is rejecting the latest response from the business stating it's the same information Cincinnati Bell has previously provided. She would like an explanation of the company's position since she is not clear on it at this time. Would like further contact from the business, possibly a phone call of explanation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please make sure that I am not billed $120.00 for the modem and cord. Both were burnt in the fire, and your previous rep said he would waive that charge. Thank you.
Regards,
[redacted]

[redacted] will you please close this complaint. There is no new information. Cincinnati Bell has already responded to this complaint. She cannot retrieve emails any longer. It is not possible. Thanks, Rhonda Cincinnati Bell Executice Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

October 29, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. Cincinnati Bell does apologize for your issues. The order to port out your landline was processed on 10-07-14. This order was...

placed by our port out group. They changed you to the $[redacted] Zoomtown. Cincinnati Bell does apologize for this error. This was an honest mistake.
You spoke with a representative yesterday and they placed [redacted]. This order changed you back to Zoomtown Lite.  I have backdated this order until 10-06-14. The backdating of the order will give you the proper credits on your November 20th bill.
Please go ahead and pay $[redacted] on the bill that is due on 11-10-14.
Cincinnati Bell appreciates your feedback and will use it for training and coaching purposes.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell