Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have read the responses and it is apparent that there seems to be an issue with the fact that Cincinnati Bell is under the impression that I am trying to dispute the bill from 2011, that is not what the problem is.  I am not disputing the bill, I have already stated that I would not have a problem paying for services I have used.  As far as final bills and any inquiries I have made during that year, yes it is possible and I am not disputing that either.  Again, if I used the service than I am willing to pay for those services; the issue that I am trying to point out is the fact that that bill has been out there since 2011 and I had service turned on in 2014.  Why was this not mentioned to me at that time?  My information was run through customer service in February of 2014 and I was told all I would have to pay is $[redacted] to have services turned on, which I did pay.  Now I am without service, cannot pay the full amount to have service reinstated and even though I was willing to pay the full amount of my current bill on 10-17-14 I was told they couldn't take it.  My problem isn't that their is a bill out there, even though it seems that the main concentration at this point is that I am disputing this; my issue is that the bill has been sitting out there the entire time I have had service in 2014 and not one representative I have spoken too has had the ability to pull this record up and notify me.  So, again, I am not disputing that bill; what I have a problem with is the fact that even though this bill has been overlooked for the last year, while I have had service, your company has not bothered to work with me on this. 
I called to make the full payment of $[redacted] to pay my current bill, I would not have had any issues if your company had offered to make arrangements on the past bill once the current bill was paid.  Your customer service rep immediately told me I would now have two bills on my credit, no apology, no explanation as to how this happened, nothing.  In the end I am the one who was screwed even though it was the fault of Cincinnati Bell, and that is what I have a problem with, not the amount of a past due bill! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Cincinnati bell sent out Tim D. , Richard M., and the technition who originally worked on my wireless.  Both gentlemen were polite and helpful after determining that the service I wanted was not available in my area.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  You did not address my mother had to wait two plus weeks for your person to come and fix the phone issue, as well she called agin and now has to wait another week.You didn't address the fact she should receive credit for the time the phone has not been working.you didn't address the rude person from Cincinnati bell she talked to. I do not appreciate hearing that as it seems your people need phone etiquette training!The technician said the phone was working and didn't need to go in  her house, if it wasn't working then he would need to. Exactly what did your person due? Why did he say the phone was fixed?Why didn't you address all my concerns? instead of just saying he couldn't get inside as your answer???
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No specific offer was made.  If Cincinnati Bell Inc. is offering to continue my service at the same rate/mo., I'd accept that.  I never asked for any changes.  If Cincinnati Bell Inc. wants to change my plan and charge me a different amount, they need to make a specific offer.  The last message is very unclear as to what I'm "accepting."
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I already returned all the equipment, power cords, and remotes to the [redacted] location on May 27, 2016 before I cancelled my service.  Most of the Cincinnati Bell's response is not applicable.Cincinnati Bell's response only named Internet service as having this policy.  What about TV service?  Cincinnati Bell, a public company, has a policy that charges for services not rendered.  This is the first time I have ever encountered a public company charging for services not rendered.  Cincinnati Bell did not even provide a reason, let alone a rational customer-focused reason, for this policy.

November 4, 2015
[redacted]
RE: [redacted]
Cincinnati Bell has never
offered a promotion for $34.95 for 30MB internet service.Our current promotion is
$49.99 for 12 months. Cincinnati Bell considers
this to be closed and will not respond to any additional rebuttals.
SueExecutive Care AgentCincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

March 30, 2017 Dear [redacted], Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your bill.  After looking into the account, there are pro-rated charges on your current bill that don’t really make sense; it looks like...

the order that was placed to remove your television service somehow caused an account status change to your Internet and home phone service. This resulted in pro-rated charges on your current bill that should not be there. Your current bundle pricing for your 100mbps Internet and home phone is around $76 after taxes and fees, so I’ve placed a credit of $35.03 on your account to take your current bill to $71.36. This balance is due by April 15, 2017. I apologize for the confusion, and as I mentioned earlier, your bill should come out around $76 per month moving forward. The promotional price on your Internet is valid through February of 2018.  Cincinnati Bell is committed to providing our customers with outstanding service. Again, I apologize for any inconvenience you’ve been caused, and appreciate the opportunity to better serve you going forward. Thank you!Josh Executive Care Representative Cincinnati Bell Telephone

December 5, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I apologize...

for any confusion regarding your payment arrangements and the offer to waive your late fee. I have researched the notes on your account and our customer service agents were assisting you correctly.
 
When payment arrangements are made it guarantees your service will not be suspended before the agreed upon date of payment, however the arrangement does not automatically waive any late fees.
 
The representatives you worked with on 12/1 offered to waive any late fees as a courtesy but they cannot prevent the late fee from being printed on your next bill dated 12/20/2014. The late fee will be adjusted off your account once the bill is printed. This offer is noted on your account.
 
It is never the intention of Cincinnati Bell to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

October 22, 2015
[redacted]
Re: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account.  Cincinnati Bell does not offer 30M internet
for $30 or $35. This has been explained to you...

previously. The standard price
is $69.99 + $4.99 monthly modem fee.  You
may choose to start new service with Cincinnati Bell at any time.
Please call ###-###-#### if you would like to place an
order to start services with Cincinnati Bell again.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

[redacted]
Revdex.com #[redacted]
Account ####-###-####
 
Dear [redacted],
 
We have received and reviewed your Cincinnati Bell account # ###-###-####,[redacted] and your issues you are having.  I apologize for any inconvenience this may have caused you.  I sent the information to...

our Repair department to test your line to find where your issue was. 
We are showing there was a repair appointment scheduled 03/23/15; however that appointment was cancelled.  On 03/26/15 we tested your line, and we showed all was good, tested good and working.  We reached out to you however could not contract you on your can be reach numbers, also a message was left. 
Please reach out to Cincinnati Bell repair department at ###-###-####, if you need assistance with your service.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

February 3, 2015
 
[redacted]
 
RE: CBW ACCOUNT #[redacted]
 
Cincinnati Bell is responding to the complaint that was filed with the Revdex.com concerning your past due wireless account.
 
In reviewing your account, I...

have found that services were rendered to you for wireless service and the bill was not paid.  The account has been sent to [redacted].
 
The current balance that was given to [redacted] for collection activity on behalf of Cincinnati Bell Wireless is $446.99
 
The breakdown on the balance is as follows:
 
10-26-11 thru 11-25-11   $100.10                 Monthly bill
11-26-11 thru 12-25-11 $329.03                  Term fee and monthly bill
12-26-11 thru 01-25-12   $8.84                     Late Fee
01-26-12 thru 02-25-12 $9.02                       Late Fee
 
According to our records and bills that we have on file this debt is owed to Cincinnati Bell Wireless.  According to our records we have the correct address on file and you have been contacted by the outside collection agency.
 
Please call [redacted] to make payment arrangements              ###-###-####
 
Cincinnati Bell is not able to have this debt removed from your credit report we are showing this debt is owed to CBW.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

February 5, 2015
 
[redacted]
 
RE: CBW ACCOUNT#[redacted]
 
Cincinnati Bell is responding to the complaint that was filed with the Revdex.com concerning your prepaid wireless service.
 
There is no cost to call 611...

from your prepaid phone but you called the direct telephone number ###-###-#### and charges do apply. 
 
I am not able to credit the account the charges are applicable.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Hi [redacted],Our records show the modem has been returned. Your service was disconnected on March 30th and you will receive a final statement for the service this month.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  We have unsuccessfully been able to have Cincinnati bell install our service for over a year now. We've stated many times that WE DON'T USE OUR HOME PHONE DUE TO NO CALLER ID, which is why we're upset that Cincinnati bell keeps not showing up after each time being on the phone multiple times to actually schedule it. Today we found a voicemail from Cincinnati bell. ONG. The gentleman that left a voicemail, well lets just say we played it four times, and could not possibly understand him, and worse, his bad connection was so statically, that it was impossible to get the message from him, much less a phone number he tried to leave :( This entire situation scares us that, well as two coworkers told me today, TRY DEALING WITH CINCINNATI BELL ONCE YOU'RE INSTALLED WITH ANY PROBLEMS, as they're notorious for horrible customer service :( We're quite sure that if we call that number we had, if not that woman, will be that gentleman. It's horrible customer service that this has taken us do long to just try dimly to get their service, much less even get they to a human that understands and verbalizes English :(
Regards,
[redacted]

December 19, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 Cincinnati Bell is responding to your Revdex.com complaint.?
RE: Wireless Account #[redacted]
 
 
Per our phone conversation this wireless account was written off...

in 2007 for $14.66. This amount was for late fees only.
 
I apologize for the confusion regarding this account and the collections call. We have adjusted the $14.66 off of this account. [redacted] has also been updated of the credit however it may take a couple of weeks for them to update their own records.
 
It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

July 27, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the expiration of your promotions.
 
In reviewing your account I...

found that your promotions expired on 07-02-15.  Cincinnati Bell will only add a promotion for twelve (12) months. This is the industry standard.
 
I found that you have called and had promotions added back on for another 12 months. We offered $10.00 off the Elite Package, $30.00 off your Zoomtown, 2 free set top boxes, 1 free HD Box and an additional set top box for $2.00.  We also discounted the DVR service to $9.99.  The total discounts are $63.96. The Whole Home DVR was also removed along with the Internet Security and 2 movie channels. Your new promotions will expire on 07-20-16.
 
I apologize but we are not able to extend the discount on the movie channels.  I found that a credit has been applied to your account in the amount of $45.79.  I will be happy to make an additional credit of $22.14.  This is the $67.93 that you have requested.
 
I have forwarded this complaint on to the representative’s supervisor for training and development purposes.
 
It is never Cincinnati Bell’s intention to upset or mislead our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.  In the future, we hope to provide you with the products and customer service you have grown to expect from Cincinnati Bell Telephone.
 
Please feel free to contact our office at ###-###-#### if you have any additional questions.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Horrible customer service, and faulty equipment. My sound bar works perfectly fine. The equipment provided by Cincinnati bell is faulty. This company does not deserve the Revdex.com rating they currently have. 
Regards,
[redacted]

August 10, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
RE: ###-###-####,[redacted]
 
[redacted],
 
I found the port out order from [redacted]  It was hung up in our system and did not get completed for some reason. 
 
I had to escalate this to our IT department to get the order completed and the billing stopped.
 
Please disregard the bill that you received for $104.21.  This bill is being wiped out and no additional bills will be generated.
 
Again, I apologize for all the inconvenience this has caused.
 
Please contact me at ###-###-#### if you need to speak to me concerning this issue.
 
If not, we will consider this complaint resolved.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]