Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
April 11, 2015From [redacted] son [redacted]As noted in my original complaint letter to Revdex.com my mother (soon to be 91) is in very poor health and can not hear on the phone and has trouble writing.   I am her power of attorney and take care of most of her personal ite[redacted] Mother lives in section 8 housing apartment complex in [redacted].  The complex has a service coordinator [redacted].  [redacted] responded to Cincinnati Bell's original request on September 22, 2014 by faxing the required Life Line Application-[redacted].  On October 3, 2014 [redacted] faxed mothers Section 8 Housing Lease form.[redacted] had information from Cincinnati Bell Life Line that the original fax was not received.  All information requested by Cincinnati Bell was faxed a second time on December 3, 2014.  She was told again, faxed forms not received.  [redacted] then copied all forms and mailed (via USPS) same forms to Cincinnati Bell directly to a person at Cincinnati Bell's Assistance Program.  For the THIRD time she was told no application forms received.It appears that is when Cincinnati Bell started charging mother for her Life Line.Please see attached two PDF's of faxed Life Line forms to Cincinnati Bell's fax number ###-###-#### on September, October and December of 2014.I have called Cincinnati Bell's Life Line at least twice to determine how to help rectify this is[redacted] with Cincinnati Bell charging her for Life Line.  I am always told the same thing by Bell's representative.  Your mother has not responded to our requests.  And according to Cincinnati Bell Life Line representatives, my mother has two Life Lines.  The representative also said my mother has not lived at her address for only one year.  All of that information is incorrect.  As you can see, reasonable efforts have been made to comply with Cincinnati Bell's requests.  It appears that Cincinnati Bell has a BIG problem in their system and/or employees that are not equipped to do their job.We are requesting credit for all overcharges on my mothers Cincinnati Bell phone bill.I hope to have this rectified for my mother very soon.Thank you in advance for your assistance in this matter.[redacted] son###-###-#### cellFor Mother [redacted]

2/10/16[redacted]         RE: [redacted] Dear [redacted]. This letter is in response to the complaint that you filed with the Revdex.com regarding the one month free and the internet pricing. Per our conversation today I am not able to adjust the bill until it prints on the 16th.  Once I can see the bill I will adjust the full bill.  I have also rated the internet at 89.99 a month for the next 12 months plus tax and surcharge. It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. MelissaExecutive Care RepresentativeCincinnati Bell Telephone

November 9, 2015
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com complaint.
I have researched your account and found on 9/5/15 you
were scheduled to...

upgrade your service to Fioptics video and internet. This
installation was held by engineering due to additional wiring needing to be
completed on your street. I apologize for any inconvenience this delay may have
caused.
Per our records during this time you had a duplicate
order scheduled to upgrade your services. This order should not have been created
as there was already an existing order in place. Once this situation was
resolved your video and internet was installed on 9/23/15.
From this point we have no record of further contact
until the account was suspended for non-payment on 11/4/15. Per the notes on
your account you requested to cancel all services that day and you were offered
a $65 courtesy adjustment by the Retention Group as an attempt to save you as a
customer. This offer was refused by you. There is currently a disconnect order
on your account due for 11/16/15.
If you would like to cancel the disconnect order and make
payment to get your service restored I will honor the $65 adjustment that was
offered. No further adjustments are valid as your service has been working
since the install date 9/23/15.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel
we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

[redacted] [redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted] and [redacted],
 
We have received and reviewed your additional concerns with your Cincinnati Bell account # ###-###-####,[redacted]; and the activation of your services.  Please provide your PIN/Password with your [redacted] wireless account number.  We were given [redacted] as your password however per [redacted] that is incorrect.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 7, 2016
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Our records indicate that you called in and spoke with our Collections department yesterday evening, July 6, 2016. As a courtesy, an additional $108.15 was adjusted off of your balance due. No further credits are applicable and Cincinnati Bell considers this complaint closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

We have confirmed with our technicians that the service has been disconnected. If you still have the equipment plugged in it may show the wireless connection, but you would not be able to get an internet connection. If you unplug the equipment the signal should be gone.

December 18, 2014
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I apologize for the confusion and misinformation you received over the...

phone regarding your refund check.
 
The credit that was applied was being held up in our systems so a refund would not generate. This issue has been resolved and as I advised over the phone we have issued your refund check in the amount of $40.07.
 
I have documented your experience and issues and sent this in for coaching and training.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
We will accept the response made by the business as long as we receive a FULL REFUND for the month of March.
Regards,
[redacted]

[redacted] Bell has already informed the customer directly that there will be no further credits applied to the remaining balance on account number [redacted] as we feel the customer has been more than fairly compensated with credits for service issues and billing issues. At the time the...

customer filed this Revdex.com complaint, no payments had been made on the account in 2018 and the account was disconnected for non-payment. The final balance on this account is valid. Thank you

I was the money I paid for equipment I didn't have and wasn't using. I can provide purchase information of the equipment. It was never installed by cincinnati bell. I want $7.99 x 11 and then the taxes I paid for this as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Due to the fact I was forced to pay for service that I did not receive and was charged for a modem that I returned. I was also sent to collections when I shouldn't have been. This now negatively affects my credit score when I didn't do anything wrong. 
Regards,
[redacted]

November 9, 2015
[redacted]
RE: Cancelled order
[redacted] – [redacted]
Cincinnati Bell is
responding to the complaint that you filed with the Revdex.com
concerning our FiOptics.
It is never Cincinnati
Bell’s intention to mislead our customers in any way.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
Our FiOtics is just the
Brand name for our product.
Our FiOptics can be delivered over fiber to the cross box and then over copper
up to 3,500.00 feet from the Box to your home. 
Fioptic
services are delivered over a fiber-to-the-home network using Gigabit Passive
Optical Network technology.
To serve a
home, a single-mode optical fiber extends from an optical line terminal at a neighborhood
central office where a passive optical splitter fans out the same signal on up
to 32 fibers, thus serving up to 32 subscribers.
Again, I
apologize if you feel we have misrepresented our product.
Please free to contact our office at ###-###-#### if you
have any additional questions concerning our products.
Sue
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I still have not received a payment as of 3/5/2015. I was never contacted by Cincinnati Bell. I have continually had to call them regarding this complaint. I have spent literally hours of insisting this be resolved. Since I have been told on several occasions that this would be taken care of, I would like the complaint to remain opened until I receive payment. 
Regards,
[redacted]

February 17, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Rebuttal.
Cincinnati Bell’s policy is to refund for time without
service. As stated in my previous response, the adjustments applied have exceeded
standard company policy. All applicable credits have been applied.
Cincinnati Bell’s position still stands and we consider
this complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]      P.S. Went into a Cincinnati  Bell Store  today they were very helpful explained what the problem was and if I have any problems come to the store  instead of calling customer service which I plan on doing. I am very pleased so far in how the problemwas handled this time.

[redacted],
I apologize for the confusion you've experienced with this issue. A fix for this payment issue is being worked on as we speak and should be implemented soon. We thank you for helping bring attention to this issue.
In the meantime and as always, you can make a payment of any amount...

whenever you'd like by mailing in a check, calling in to our Residential Support Center, or by visiting a Cincinnati Bell retail location.
If you have any further questions or concerns, please let us know! We are happy to help. Thank you for choosing Cincinnati Bell and have a great day!Josh
Cincinnati Bell Online Contact Center

January 23, 2015
 
[redacted]
 
RE: CBW Account#[redacted]  
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Auto-pay
 
According to our records...

your Auto-pay account was not cancelled till 1-20-15 here is the date and time stamped record for your records.
 
1/20/2015 7:31:29 PM N/A [redacted]) Unknown Electronic Payment Services OTHER 
ID: [redacted]
Mark Hot  Comment: The Automatic Payment feature has been de-activated for this account.  CBI: [redacted]
Account Number: [redacted]
Reference Type: Auth ID
Reference Value: [redacted] 
 
Cincinnati Bell will not be issuing any credits on this account.  Cincinnati Bell considers this complaint closed per our phone conversation today.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] That does not make since to me.  You are responsible for your employees. She stated that it is not a charge.  I told her that day the 611 is not working.  I will e-mail the someone in the president of USA or State office concerning this matter.Sincerely,[redacted] Thomas