Star Office Supply

Revdex.com:
II have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. have been told move than 6 times by various members of the Cincinnati Bell staff that this account has been found, reopened and that a check was not only in the mail but had been sent!  ( by representatives named Jon on Jan 15, [redacted] on March 25 and Sen on April 15th).I am now being told by [redacted] that I have to wait another 45 business days...that would mean the earliest I would get my money back would be around June 19, 2015 (give or take the holidays off)!!  This is not acceptable and is not good customer service. It has taken over 90 days to get someone in the [redacted] to respond, and now it will be six (6) months before my money is returned?????This is not good customer service. I am indeed confused and frustrated as a former customer!
Regards,
[redacted]

July 6, 2016
[redacted]
RE: [redacted],
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the increase in your bill.
Cincinnati Bell’s promotions are only good for a...

12 month period. This practice is Industry standard. Customers will see an increase in their billing once the promotions expire. A notification is added to your bill advising you when the promotions would be expiring.
I see that you called and spoke to a representative through the Cincinnati Bell chat line and changed your account to an Internet only account for $49.99 a month. A promotion was added on the modem monthly fee rating it zero for 12 months. After 12 months, the monthly fee will be $7.99.
It is never Cincinnati Bell’s intention to upset or mislead our customers in any way. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Please feel free to contact us if you have any additional questions concerning your Cincinnati Bell account.
Sincerely,
Sue
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell is following our process and if you are wanting to get this issues resolved you are going to have to follow process and do what needs to be done to get the issue resolved with [redacted]. This is out of the hands of CBT it has been referred to [redacted] Services.
Cincinnati Bell considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11686154, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per our phone conversation this Revdex.com complaint is resolved.
Thanks,
Melissa

I have addressed this complaint several times with this customer. I have assured the customer that there is no remaining balance on the account. This has been rebutalled three times. Please close this escalation, as Cincinnati Bell considers this complaint resolved per our response.Thank you,MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

The contract pricing for service is $129.97. This price doesn’t include taxes and surcharges. I have attached the contract for viewing. A credit request for $129.97 (1 month) has been submitted.
Your first month bill was for a month and 21 days of service. It is based on when service was...

established and the billing cycle. The first bill covers the period of 9/29 – 11/19. The bill prints on the 20th of each month so the first bill was 10/20. We bill a month in advance for our service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I simply gave up. Not one person was able to assist me. I repaired the damage to the neighbors property. In addition I later found our fence had been damaged,. After numerous request, threats and deadlines I removed the equipment from my property myself and properly disposed of it. At no time were they able/willing to help. Totally worthless customer service experience.  Even those who pretended to help could get nothing done.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 29, 2016
[redacted]
[redacted]
[redacted]        
RE: [redacted]
Dear [redacted].
This letter is in response to the complaint that you filed with
the Revdex.com regarding your...

customer service experience.
Per our records the internet upgrade was completed on 1-28-16 and
the service is working.
I know that you had trouble understanding the representative due
to a language barrier and the connection on the line.  It was a corporate decision to outsource our
call center.  All of our representatives
have been trained and given the tools needed to resolve the customer’s issue.
The representatives that you spoke to that did not update the
system with the new CBR# and the two representatives that made commitments to
call you back will be pulled offline and receive additional training and
coaching and development.  We train our
representative to always call the customer back.  The customer is our number one priority.
I have asked to have a representative call you to go over the
pricing and issue the credit for the one month free.  I will be following up on the account to make
sure that this is taken care of.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

The refund check has been mailed here is the information regarding the check:
[redacted] File Date:06272017 Check Date:06282017 Check Number:[redacted] Transaction Code: ** Description: REFUND REQUEST-CLOSED ACCT Payee Name: [redacted] Payee Address:[redacted] Refund Amount: $49.37
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

[redacted]
[redacted]
[redacted]
[redacted]
 
RE:
[redacted]
 
Cincinnati
Bell is responding to the rebuttal that you filed regarding a lower price on
service.
 
Per our
Regulatory guidelines we are not permitted to rate the additional line free on
an account.  In order to meet the price
that was quoted which did not include the additional line that is what would
have to be done.
 
The most I
can do is offer you an additional 5.00 off the internet and that would make
your bill $104.00 plus taxes and surcharge. 
You currently pay $109.00 + taxes and surcharge. 
 
It is never
Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
 
Cincinnati
Bell considers this complaint resolved and will be closing the complaint.
 
 
 
[redacted]
Executive
Care Representative
Cincinnati Bell Telephone

Complaint ID [redacted] for [redacted] has been addressed several times. I have broken down all charges for clarification. I have also adjusted a late fee as a courtesy. The balance due is a carry-over balance. All charges are valid and no further credits are due.This customer continues to rebuttal. Cincinnati Bell considers this complaint closed.Thank you,Megan  Executive Care RepresentativeCincinnati Bell's Executive Office

The property damage claims was referred to [redacted] Services. Cincinnati Bell considers this complaint closed and resolved. If you have any further questions on this please feel free to call [redacted] Services.
[redacted] Administrative Assistant
[redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Just for the record I thought I did respond to your settlement. I responded to your email, but I guess it wasn't monitored. On Nov. 20, I emailed:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me. It does bother me that they refuse to admit that they DID mislead me. They indicate that IF they mislead me. I was going to contact the Public Utilities Commission of Ohio, because some homes do have both copper and Fioptics, but I decided not to. They should have said we apology that our employees mislead you and you should have been notified when we cancelled the installation order.Regards,[redacted] I wanted Cincinnati Bell to admit that they DID mislead me and at the very least they should have contacted me before the installation date if they cancelled the work order. Two supervisors had approved the installation of a separate FiOptics. To paraphrase President Truman,"This is a [redacted] of a way to run a railroad."

The Executive Office staff has assisted [redacted] to the extent possible and have issued courtesy credits to his account. Our records indicate that tech support has tried many times to reach [redacted], but he does not accept their calls – this will not help him solve the issue.  He must give our experts a chance to assist.  Our platform partner tells us directly, these e-mails have been delivered to Mr. Favor.  When auditing the phone calls to Tech Support, [redacted] wants nothing but credits and has received over $116 worth of them.  He also has been given our Internet Security FREE for 12 months. [redacted] needs to contact Tech Support and give them an opportunity to assist with these new issues – which very well could be a passcode issue again. [redacted] needs to follow process and allow us to help him.  He needs to call ###-###-#### and allow them to assist without becoming unprofessional and threatening legal action.  ALLOW them to assist.

We do not offer any contracts for a residential service. We do offer promotional rates and the way they work is that the first year is at a promotional rate and then the 2nd year the price increases slightly. After the 2 years are up the pricing goes to regular rates. Per our records you talked...

to a representative on 1/5/2018 5:31:28 PM and he was able to get your rate at $113.34 a month. The rep also applied credits to your account in the amount of $98.00. Cincinnati Bell considers this complaint resolved and closed.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Melissa
Executive Care
Cincinnati Bell Telephone

December 22, 2014
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
Per our records we received your correspondence and a response was sent out on 12/19/14.  We have adjusted the $46.36 charge from your account. The balance is now $0.00.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

August 15, 2016
[redacted]
RE: Order for New Service ([redacted])
Cincinnati Bell is responding to your Revdex.com rebuttal.
As we discussed over the phone last week there is no record of the order for new internet service being due on 8/1/15. Since this order was created its scheduled due date for install has been today 8/15/16.
I have documented your complaint for review and as we discussed applied a promotion for 1 free month of internet service for your inconvenience. This promotion covers the internet charge of $49.99. The $7.99 modem fee is not covered under this promotion.
Your installation is still scheduled for today 8/15/16, and your installer will arrive any time between noon- 4 p.m. If you have any questions or concerns regarding your order you can reach out to me at ###-###-####.
Once again on behalf of Cincinnati Bell I apologize for any confusion or frustration this matter may have caused.
Tina
Executive Care Agent
Cincinnati Bell Telephone

The company has not resolved the dispute. As of today, October 3, 2016, I have not received the [redacted] form they said they were sending me. I don't want to say I'm satisfied until they follow through. Also, I want to see the form and what in addition is required. Again, I certified that all the information I sent in with the initial application was true and provided verification of all that information. Do I have to reapply again and provided verification again of the same information that has not changed?