Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]---Filed original complaint on 10/25/17 #[redacted]. Company responded today with a message on my cell phone 10/31/17 with a reduced rate of $19.99 per month plus modem rental fee. Okay fine. Representative said they don't guarantee anything but up to 5.0 mbps until fiber optics is installed in our area; if ever.. Still don't believe I am being treated fairly when they knew and still know they can only provide up to no more than 3.0 mbps . Seems like false advertising and HIGHWAY ROBBERY by not putting forth what a consumer can actually expect. What about the other $4300 or so they over charged for the last 15 years since we have had internet service or so to a customer of almost 30 years

Hello,I am not sure of the appropriate way to change the status of a complaint from rejected to accepted. Complaint ID: [redacted]Since the time of the business response to my initial complaint, both Cincinnati Bell and [redacted] have reached out to resolve the issue. [redacted] has just issued a credit making me whole. I would like to close this case and state the Cincinnati Bell took the proper corrective action. I attempted to close this through the Complaint Hub, but was unable to see an option to do so.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
First of all your sales person came in and reviewed my [redacted] cable bill, I paid 159 after tax his name is Corey and he promised 129.99 after tax so I will save on my bill, why would I switch to Cincinnati bell to pay more? Second even if the first bill 1 month and 21 days I need break down with tax not doesn't add up to 129.99Third when I called and complained I was promised it will be fixed and it did not now you re telling me something totally different.Fourth why is my bill now 162.34?
Regards,
[redacted]

June 17, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Per our telephone conversation, changes had been made to the account following your original quote. You switched to a low-usage...

line and upgraded your television package to Elite. There were no records of the original quote of $110. Cincinnati Bell cannot quote with taxes and surcharges. However, with your current products we can most certainly check to ensure you are on the best available pricing and promotions for your bundle. Our representative, John attempted to reach out to you yesterday June 16 to discuss your pricing. Please contact John back at your earliest convenience and he will work with you to tailor your package and products to ensure you are receiving the best available rates.
In regards to your current bill, as we discussed, a $516.97 adjustment has been placed your account. This brings your current amount due to $73.15. This credit was placed on your account due to you stating that you were offered a rate of $70 through June due to various issues you were having. This offer was honored as a courtesy, but moving forward, pricing will need to be discussed through our Retention department based on our best current rates.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  It is not what I hoped for but it is what I expected and there is not much I can do about it.  But for the benefit of future customers, I still believe Cincinnati Bell should waive termination fees after two years have elapsed on the contract to be more consistent with other phone service providers.
Regards,
[redacted]

February 12, 2015
[redacted]
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
 
Dear [redacted],
 
This is in response to your Revdex.com rebuttal. Our notes indicate that on 01-19-15 you called into the call center and stated that you were porting out to another provider. The representative advised you about your local service freeze and removed it the same day. Our call center is an inbound call center only. Representatives receive inbound calls as soon as the previous call ends. Cincinnati Bell does apologize again for your poor experience
Cincinnati Bell considers this complaint closed.
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell

February 19, 2016
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
We have reviewed your account thoroughly. It appears that
you are currently...

receiving a promotion for $10 off on your Static IP service,
bringing your rate to $79.99 for speeds up to 20 megabytes per second. $79.99
is the standard rate for 10 megabytes. Our records indicate that you spoke with
our Customer Service department on February 17, 2016 and were advised that you
are receiving your Static IP service at this reduced rate. They also offered
you a $10 twelve-month promotion on your Home Phone as a retention effort,
which you accepted.
I reached out to our Technical Service department this
morning to address your technical issues. I have received confirmation from
them that they have made contact with you and was able to discuss and resolve
the Static IP issue. It has been determined that a credit of $20.62 is
applicable for your reduced speeds. This credit has been placed on this
account.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

I have over paid this is a poor excuse that some one else paid. Why does my Bill keep going up each month I was quoted 35.00 per month

October 31, 2014
[redacted]
Re: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. You have the lowest possible pricing. You have a promotional rate of $[redacted] + taxes and fees. This was on your receipt that was emailed to you on...

09-04-14.
Cincinnati Bell cannot offer you any additional promotions on this account. You may want to remove some services or rebundle your package. You would need to call the Residential Call Center at [redacted] to make changes.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell

February 22, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
I have reviewed your account thoroughly. Cincinnati Bell
has attempted to contact you via the...

telephone number you provided both
February 18th and February 19th to discuss our modem
policy, as well as to discuss the original modem we provided to you. We have no
records of it being returned. We were unable to make contact and left voice
messages with our return number on both calls. We have not yet received a
response via telephone.
Cincinnati Bell requires our customers to use the modem we
provide. This is to ensure you get the best speeds we can deliver and also
allows us to troubleshoot the modems configured to work on our network. If you
do use your own router, Cincinnati Bell must still provide a wired modem for
your services to properly function. This equipment is what you are being
charged $7.99 per month for. You can attach your own wireless router to our
wired modem, if you would like.
Effective January 2016 a $3 price increase was
implemented on all modem fees. Your modem fee is now rated at $7.99 per month.
It is Cincinnati Bell’s policy to notify all customers
any time they will be affected by a price increase. We sent out letters, as
well as place notices on bills. On your December 2015 bill we put a notice in
the “Important Customer News” section. Looking at your bill, it quoted, “Effective January 1, 2016, the monthly modem
fee will increase by $3.00. For questions, please call ###-###-####”. Upon reviewing your bills over the course of
several years, we have included notices on the bills each time there was a
price increase on our equipment.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

May 13, 2015
 
[redacted] [redacted]
 
RE: CBW account # [redacted]
 
I am responding to the Revdex.com rebuttal that was filed regarding issues with your credit report.
 
After reviewing the notes on the account we have sent a request on 5-11-15 to have this removed from your credit report.  It can take 30-45 days to see this removed.  
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care OfficeCincinnati Bell Telephone

February 10, 2016
[redacted]
RE: ###-###-####, [redacted]
Cincinnati Bell is responding to your Ohio Attorney
General complaint received through the Revdex.com.
Our notes indicate that you called in and spoke with...

one
of our representatives in our Retention department on February 6, 2016. The
representative explained to you that the pricing on the website is promotional
pricing for new orders. Existing customers would not qualify for new customer
pricing. Since you did not qualify for new-customer pricing our representative
offered you a different promotion on your television and you declined. It is
important to note that promotional pricing is temporary and after the
promotional period ends regular rates apply.
This Retention representative was able to offer you
promotional pricing on your home phone and 30 megabyte internet, which you agreed
to. He obtained his supervisor’s permission to add an additional $5 discounted
promotional rate on your internet that we regularly do not offer. You were also
guaranteed a $35 fractional credit on your home phone and internet due to the
changes made.
Television was removed from your package. We do not
prorate our Fioptics television rates. No further credits are due on this account
beyond the ones that have already been issued.
Cincinnati Bell considers this complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This issue hasn't been resolved.  Why am I receiving spam emails.  The software isn't working.  I've never heard back from Anna in technical support or anyone she was going to escalate this to.  I  spoke to her on April 21.   How can this continue to happen?  I'm still receiving spam emails about reaching email quotas that indicate it's coming from Cincinnati Bell.  Below is the spam email I received. Regards,[redacted] Favors From: Cincinnati Bell <[redacted]>Date: 4/25/17 1:10 PM (GMT-05:00)To: Recipients <[redacted]>Subject: Email Quota This is a notification from the admin team, and its inform you that your email account has exceeded the email quota on the database serverPlease update your mailbox to receive new mails.We apologize for the inconvenience.Best Regards,The Mail team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Very consistently on a hardwired computer my internet download speed is around 26M, on a wifi computer it is around 25M.  AT NO TIME HAVE I EVER RECEIVED 30M SPEEDS... EVER.   The technician on the phone specifically said Cin Bell caps the internet at 80% of the posted speed.   Regardless of any factors, or none at all, Cincinnati Bell deliberately sabotages my data speeds so that I CANNOT achieve 30M.  I would understand if Cincinnati Bell supplies me with 30M and other factors reduce that speed, but Cincinnati Bell themselves state that they cap well below the posted speeds we are paying for.  This is intentionally throttling my internet speeds to 80% but charging me 100% of the bill.  A service technician came yesterday and replaced the wireless router for unrelated reasons, and he stated we were getting 60M into the house. Again, we have never achieved speeds greater than 26M or so. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] I want this off my credit report and I want to be notified when it is removed. Thank you.

January 27, 2016
[redacted]        
[redacted]
 
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with
the Revdex.com...

regarding your internet connection. 
Per our records a technician replaced the modem and was able to get
your service working 1-26-16.  The tech
suggested to you that the intermittent issues with the wireless connectivity on
the 2 laptops may be that they are interfering with each other.  The next time you have this issue you may
need to unplug one of the laptops.  Per
your complaint you were concerned about not being able to get a 4 o’clock
appointment.  From my records it does
look like the tech was able to come out after 4 per your request.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa 
Executive Care Representative
Cincinnati Bell Telephone

June 22, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Per our telephone conversation, dial tone has been restored at your address and services are working properly. Cincinnati Bell has placed an adjustment in the amount of $33.48 on your account. This amount covers your entire first month billing cycle.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

After sending you my e mail response yesterday, I received a letter from Cincinnati Bell, making a “Final Demand” for the $83.04, and a threat to forward this account to a collection agency.  It is possible that this was mailed prior to the offer made via Revdex.com, but they have made no other attempt to reach out to me, to update the status of the contents of this letter.  I just wanted to make you aware of this situation.Many thanks for your assistance.Sincerely,[redacted]

Again, if you go to all of the recorded messages you will hear exactly what the conversations consist of.  I'm not going away so keep stating that the provider chose to disconnect our services is the only solution you have. How can you let a provider close and account with verbal agreement from your customer ([redacted]) is this how you handle people's account.  If that's the case  anyone can send Cincinnati Bell a fax/email and have their services disconnected.  Had we not switched to another provider for our landline our Zoomtown would have never been shut off nor would Cincinnati Bell required that we switched to Fioptics.  How long has Fioptics been in our area, why weren't we advise that we had to switch to Fioptics.  Nothing had been disclosed to us even up to our service being disconnected.   I feel Cincinnati Bell was not working with us because we found a cheaper phone provider and we were no longer going to pay the high price for a landline.  Again, this will never be resolved as long as I can't retrieve my important information off of Zoomtown.  There is no reason why Cincinnati Bell can't let me do that for 1hour to get that information.  That's all I'm asking.  I paid for the service for the last 10-15years or longer, ARE YOU SERIOUS!!!
Regards,
[redacted]

[redacted],
I apologize if this was not explained to you at the time of enrollment. Below I have included a summarized Terms & Conditions statement for Cincinnati Bell [redacted] that is listed on the product site for CBE (https://www.cincinnatibell.com/energy):
"The 10% savings plan is for Cincinnati Bell Energy's ("CBE") variable rate plan offered in the [redacted] Ohio service area (the "Plan"). The Plan applies to your first 12 months of service with CBE and offers 10% savings each month on: (1) your electricity supply costs compared to the [redacted] "Price to Compare" Rate; and (2) your natural gas supply costs compared to the CBE Utility Price Index. The CBE Utility Price Index represents CBE's best efforts at approximating [redacted] Energy's natural gas supply rate using information from [redacted] Energy's public rate filings and assumptions regarding average customer usage, and does not account for all possible variations of rate classes and customer usage. Actual savings for both products may vary based on factors such as: rate class, net metering, and meter read cycle. You can terminate at any time without a termination fee. The Plan applies to the supply portion of your bill only, and does not include taxes or other fees. You will continue to incur service and delivery charges from [redacted] Energy. There are no further price guarantees after the first 12 months. Carbon savings and equivalencies are based on EPA estimates for Ohio. CBE is licensed by the [redacted] to offer and supply competitive electric retail service (Certificate # [redacted]) & natural gas retail service (Certificate # [redacted]). CINCINNATI BELL [redacted] USES THE CINCINNATI BELL [redacted] NAME UNDER A LICENSE AGREEMENT WITH CINCINNATI BELL INC."
Again, I apologize if you feel this was not explained properly to you at the onset of your registration with Cincinnati Bell Energy. Unfortunately, as I mentioned in our previous correspondence, you must contact [redacted] for any billing-related [redacted] questions or concerns; you can contact their billing line for further assistance at: ###-###-####.
Thanks for choosing Cincinnati Bell. Josh
Cincinnati Bell Online Support Center