Star Office Supply

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Bell did adjust the invoice amount after I complained that it was higher than the written quote.However, this has happened repeatedly over the last year & a half.They are either incompetent, have lousy software, or are deceitful & unethical with bait and switch tactics.  Shameful.They are forcing me to review their competitors offerings.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  No. That is not customer service and the adjustments you made were not in relation to what I am describing now. I would figure we would be treated a little bit better by a reputable company, but upon going over online reviews, it seems as if I am one of hundreds of people you duped with false service. YOU SOLD ME A SERVICE AT A DESCRIBED SPEED AND FAILED TO PROVIDE THE SERVICE AS AGREED UPON. I would go further as to take this to my attorney and social media, but it is clear Cincinnati bell doesn't care what people think about them or how they treat customers. I do not consider this resolved.
Regards,
[redacted]

I would like for the internet service that I pay for to be stable, functional, and reliable.  If that means that they have to upgrade their infrastructure, so be it.  Currently, I pay for a service that I do not receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. If I paid $76.54 for services from October 14 - November 13, 2014 and my service was terminated on November 21, 2014 and the monthly fee is $96.89, then why do I owe $95.99 for services for approximately one week of services   and for services that were never delivered in full?  
Regards,
[redacted]

April 27, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have reviewed your account notes and I apologize about the service issues...

you were experiencing with your internet. Per the notes from the tech that went to your residence on 4/23 these issues have been addressed and resolved.
 
There are three repair tickets on your account of reported issues. All of these tickets were from April of this year. As a courtesy a credit of $48.61 for one month of internet service has been issued to your account.
 
This credit brings your current amount due on 5/7 to $58.24.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

This company is LYING!! I have attached the copies of the emails when were I asked Scott B. (their sales rep) about the referral program. He replies YES and tells me that I would receive a $100 credit, as well as my mother. We then have a discussion about pricing options for her address [redacted]. I provided her with the quotes and connected the two of them and he then signed her up for service. It's funny that this company would flat out LIE but they did not know that I had proof!! I told them when I kept getting the run around that I had the email but they kept transferring me to one to department to the next. Then they said that they were going to speak with Scott but it clearly shows on my account and my mother's account that he is the sales rep. I guess he lied as well but you can see from the dated emails, that this is not the case. I can provide the full email conversation. I just took a screenshot of the one part but I have all 17 emails.This is company needs to apologize and add the $100 credit to mine and my mother's account immediately. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]l

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The company responded that only one call was made to CS.  That is a very untrue statement.  I reviewed my call log on my cell and found three calls to CB.  In addition there was one call made from a landline phone. Each time support was involved I was told there are no errors on the account or outages in the area even though we were experiencing problems, which is why I initially purchased a new computer.Only to find it was not a PC issue. The statement there was an outstanding balance on the account is also untrue.  I returned the equipment and paid no money toward a balance due.  I have the receipt showing a $0 balance.  There were only two occasions when a CB employee was respectful and courteous, one being the technician that was sent the other was the female employee at the West Chester CB Store when I returned the equipment.  Very nice and helpful..  Your company still failed to address the damage done to my yard and landscaping (I have pictures after the install). Your company has the worst customer service I ever experienced.  I have never in my life yelled at anyone on the phone until talking with your CS    
Regards,
[redacted]

February 24, 2016
RE: ###-###-####, [redacted]
[redacted]
[redacted]
[redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
Per our conversation yesterday evening, I have placed a
12 month Whole-Home DVR promo...

on your account reducing your DVR service rate to
$0.00 for 12 months. I apologize that you have been having issues with your DVR
service, as you have a busy family. We have been upgrading our platform in
recent weeks to provide a better DVR experience for our customers. Unfortunately,
during this upgrade we have encountered some glitches.
I have scheduled for a senior Technical Support
specialist to make contact with you at 5:30 this evening, February 24th.
As mentioned on my voicemail, they ask that you reboot your Set Top Box, as we
have no indication that this has been done since your previous repair. Please
expect a call this evening at your scheduled time. If this does not resolve the
issue we will set up an appointment to come out.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

May 24, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your contract buyout credit.
According to our records the credit was applied to your account on 4-22-16 and that credit appears as an adjustment on your May Invoice. The adjustment total is $119.44 which includes the following adjustments:
$6.87 AA 0427
$9.32 AA 0427
$3.25 AA 0426
$100.00 AA 0422 Contract buyout Credit

It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

Per our records your current bill each month is $129.30 + tax and surcharge. There was a past due amount on the account.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to...

better serve you going forward.

October 23, 2015
[redacted]
[redacted]
[redacted]
Re: [redacted]
Dear [redacted],
You are not being overcharged. Cincinnati Bell has
already responded concerning your billing. You may view your bills online at
cincinnatibell.com via your myaccount. To report technical issues please call
###-###-####.
Cincinnati Bell has closed this complaint.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

Cincinnati Bell has followed process and policy and referred this to [redacted] to handle. Cincinnati Bell considers this complaint closed and resolved.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

Per our records a payment was made on 1-30-17 in the amount of $119.46. The payment was returned by the bank on 2-1-17. Customer was on auto-pay and that was deactivated on 2-1-17. Our process and policy states that is a payment is returned we deactivate the auto pay and put a check hold on the account ** NO CHECKS TIL 7/31/2017 **-. The service was disconnected for non-pay on 3-29-17. Customer called in and made a payment to restore service. Service was restored on 3-30-17. The process we have in place is that we do not restore service right away until we know that the payment has been processed and cleared the bank. The customer has a hold that when they are denied the service can not be reinstated except thru the financial care team. The late fee was waived for the customer on 3-27-17 in the amount of 8.95 as a courtesy. There will be no other credits issued.   Cincinnati Bell considers this complaint closed.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Executive Care
Cincinnati Bell Telephone

See attached letter verifying customer's credit report has been updated. Executive Care RepresentativeCincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] Reply on February 9, 2015What is hard to understand? Cincinnati Bell is playing like they don't understand what I am saying. I stated I called 611 and it didn't work that day.  Therefore, I called ###-###-#### and informed the representative what happened and it if is a charge to talk with her under that situation>  She replied "no".  I then, informed her my problem about my problem dealing with Cincinnati Bell.  Please tell me what is wrong?  I want 6.00 off my bill now, because of the trouble Cincinnati Bell is causing ones.  I had to go to Revdex.com before about Cincinnati Bell.What is Cincinnati Bell decision.Sincerely;[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sadly, we will be switching to another cable/internet carrier who is able to provide wireless internet that will work with my VPN. I was told multiple times that a manager would call me over the past 2 days and never heard from anyone - very disappointing customer service. I do appreciate Davis trying to figure out our problem, but I no longer have time or energy to spend on getting this fixed. It's a bummer that Cincinnati Bell does not prorate our bill, which means we need to stay on our plan with mediocre Internet for 3 more weeks - my initial request was to have my refund be paid via check and allow us to cancel our plan if the problem did not get resolved. We switched from our old provider to support a local company, and it's upsetting that the customer service has been so poor during this process. 
Regards,
[redacted]

[redacted]
[redacted]
Hamilton, Ohio  45011
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com Rebuttal.
 
I do apologize for not including your new monthly bill amount.
 
Going forward, your bill will be approximately $126.65.
 
Please note that the changes were made to your account on July 21st and your bill cycle is on the 7th of each month.  Your August bill is going to have prorated charges. You will be billed 14 days at the previous rate and 17 days at the new rates.  Your September bill will show the $126.65.
 
Again, please contact us if you have any additional questions or concerns.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

After investigating the issue, I do see that customer has our services as Fioptics along with the phone line and a battery back-up which she agreed to. All services appear to be working fine and once an upgrade to Fiber is requested, we cannot revert back to copper.
Cincinnati Bell is...

committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Cincinnati Bell Executive Care

August 12, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint.
 
I have reviewed your account and I tried to reach out...

to
you yesterday August 11th. I left a voicemail since I didn’t get an
answer. I apologize but the representative you spoke to on 7/25/15 misadvised
you about the refund check and when it would be printed and sent to you.
 
The bill that printed on 7/22/15 wasn’t the final bill
since the disconnect order was not placed until 7/23/15. The 7/22/15 bill
totaled $268.18. $161.22 of this amount was a past due balance. The current
charges of $106.96 were for service dates 7/22-8/21.
 
You paid the $161.22 past due balance and the $103.97 credit
was applied for the one month free promotion you were offered. This covered
service dates 6/22-7/21. Your payment plus the credit for one month of service
brought the current balance on your account to $2.64.
 
Your final bill will print on 8/22/15. Since the
disconnect order was backdated to 7/22 a credit will generate for billing dates
7/22-8/21 on this bill. Unfortunately, there isn’t a way to push this credit
through before the final bill prints on 8/22. That is why we are unable to send
the refund check out before the final bill prints.
 
Once the final bill prints I will follow up personally
and make sure the refund check is printed out and sent as quickly as possible. This
usually takes 7-10 business days.
 
I have also documented this incident and sent it to the
representative’s supervisor for coaching and training.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize that we have
done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

April 12, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is
responding to your Revdex.com complaint.
I apologize for the
billing errors and for any misinformation you received since you...

upgraded to
Fioptics Video and Internet.
There was an error causing
you to be billed for the incorrect number of set top boxes since your December
statement and when you returned one of the set top boxes on 1/31/16 an order
was not placed to remove the set top box from the account. This incident has been
forwarded to each representative’s supervisor for coaching and training.
As I advised during our telephone
conversation I have adjusted your bill for the remaining $35.92 owed for the
billing errors. I have also processed an order honoring the $102.98 monthly
service fee for 12 months from today.
Your current amount due on
4/18/16 is now $99.41. Your next statement will print on 4/28/16. When you
review this bill if you have any questions or concerns you can reach me
directly at ###-###-####.
It is never Cincinnati
Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati
Bell I apologize that we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone