Star Office Supply

Checking the customer’s account, I’m not showing any orders placed or customer has contacted our lifeline department.  We can close it, I was waiting for customer to follow up with information about Lifeline app.  He would need to contact the  Cincinnati Bell Lifeline Department at ###-###-#### for assistance. Hope this helps.  [redacted] Executive CareCincinnati Bell

April 26, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is
responding to your Revdex.com rebuttal.
When your service was
activated January 2015 you would have been advised your promotion was good for
12 months. It was also printed on your billing statement dated 12/19/15, that
your promotional rates were set to expire on 1/15/16.
I will have the call from
1/30/16 reviewed and if you requested to cancel services on that call this will
be addressed with the representative’s supervisor.
Your billing cycle ran
from 1/19/16-2/18/16. Your cancellation order was processed on 2/2/16 with a
due date of 2/8/16. There was no request to cancel service before 1/19/16 and
as previously advised, it is Cincinnati Bell’s policy to bill for the full
final month of internet service. The current amount due of $84.62 is a valid
charge.
Again, on behalf of
Cincinnati Bell I apologize for any frustration or confusion regarding this
matter.
Cincinnati Bell considers
this complaint closed.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I reject [redacted]" response due too it has nothing to do with me porting my number, and one time is enough to let someone know, we are all not incompetent such as this company is. I want my money back or I will talk to a lawyer. I have also received mail, texts, and actual calls from an automated service.
Regards,
[redacted]

August 21, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint.
 
I have reviewed your account and notes and I...

apologize
about the issues you have experienced. The customer service representatives are
unable to process credits when an account is more than 60 days past due. This
is why it was required to make payment to bring the account current before any
adjustments could be issued.
 
Your account was issued a credit of $85.03 on 8/18. Since
December 2014 you have received $276.75 in billing adjustments.
 
I spoke to Jeremy the repair technician that completed
your visit on 8/5 and he advised the root of your most recent issue was the
HDMI cable you had hooked to your tv. He advised you have a 4k curved TV and
the regular HDMI cable you were using will not support that specific equipment.
He said you two had a lengthy conversation about where you can purchase a 4k
HDMI cable to support your TV. This would not be considered a Cincinnati Bell
error.
 
At this time no further service credits are applicable to
your account. Your current amount due after the most recent adjustment is
$159.26 due on 9/3/15.
 
If you have any further questions or concerns regarding
your billing or service you may contact Fioptics Customer Care at ###-###-####.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel
we have done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Dear [redacted],Thank you for your letter, dated 11/29/16, outlining the most recent response of Cincinnati Bell to my complaint.  Once again, their response is not substantively different from their earlier responses, and so I am compelled to reject it for the following reasons: — Cincinnati Bell state that [redacted] rejected the order.  I did NOT place my order for transfer of service with [redacted].  I placed it with Cincinnati      Bell, and it was ACCEPTED by them.— Cincinnati Bell did NOT inform me that their acceptance of my transfer request was contingent upon acceptance by [redacted] (or any other company,      for that matter).  They accepted my request, and quoted a charge of $58.25 for COMPLETION of the transfer.— The transfer was NOT completed.— Cincinnati Bell is now charging me $264.51 for the INCOMPLETE job done, which is of NO use to me.— Cincinnati Bell have violated the terms of their agreement.I hope this clarifies my position.  If you have any questions, please do not hesitate to contact me.  I thank you for your time and assistance.Sincerely,[redacted] *
[redacted]###-###-####[redacted]

December 5, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####
 
Cincinnati Bell is responding to your Revdex.com complaint regarding Cincinnati Bell A** Distance billing.
 
Your landline plan gives you 30...

minutes of long distance free every month. I have reviewed your bill dated 8/11/14 and there are a total of four calls and 70 minutes of long distance used. These calls are all dated and time stamped to verify they came from your landline.
 
Three of the four calls we have listed were made to the number ###-###-####. This number is a customer service line for [redacted]. The calls are listed as follows:
 
 
[redacted]        JUL 24  837P TO [redacted] ###-###-####    N     1       .00     5A-01
[redacted]        JUL 30 1255P TO [redacted]  ** ###-###-####    D    29       .00     5A-02
[redacted]        JUL 30  209P TO [redacted]  ** ###-###-####    D     6       .90     5A-03
[redacted]        JUL 30  216P TO [redacted]  ** ###-###-####    D    34      5.10     5A-04
 
 
The charges for these long distance calls are valid and cannot be waived.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

November 16, 2015
[redacted]
[redacted]
[redacted]  [redacted]
RE: ###-###-####
Cincinnati Bell is
responding to the complaint that you filed with the Revdex.com
concerning the installation of our High Speed Internet and...

phone Service.
Cincinnati Bell exists to
serve the needs of valued customers like you. 
When we fall short of meeting your needs, it is vital that we do
everything within reason to correct the problem.
I have been in contact
with our Foreman and repair technicians. 
They advised me that they will work with you to resolve all your issues.
It is never Cincinnati
Bell’s intention to mislead or frustrate our customers in any way.
On behalf of Cincinnati
Bell, I apologize if you feel we have done so in this matter.
I will be following up
with our Foreman on Wednesday to make sure your services are working properly.
Please feel free to
contact our office at ###-###-#### if you have any questions.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell has responded to all Revdex.com complaints. We have followed our policies and processes to handle these complaints. The customer has the following options: Call Tech Support - ###-###-#### Call [redacted] to cancel service - ###-###-#### Cincinnati Bell will not be issuing any type of refund or credit. Cincinnati Bell considers this complaint closed. Executive Care Cincinnati Bell Telephone.

October 27, 2014
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. Our records indicate that you spoke with a supervisor on 10-13-14. The supervisor issued a credit for $[redacted]. This...

covered September 22- October 21 bill cycle. You returned your equipment to our Retail store on 8-26-14. A refund check will be mailed to your home within 7-10 business days for $[redacted].
The bill that covered August 22- September 21 is valid. Cincinnati Bell does not pro rate internet or video services. This is a corporate policy and is in our welcome guide and online at Cincinnatibell.com
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell

As I stated in my earlier response... Cincinnati Bell has not resolved my complaint.  Only one repair of the two has been completed and was not completed properly. The company has been untruthful in every response they sent.  The company refuses to refund me the requested amount that I feel is reasonable.  So this appears like a never-ending HE SAID/THEY SAID with no real resolution.  I do not need their money.  If the company is willing to endure the consequences of their actions, offend customers the way they do over a simple credit then apparently the company needs the money worse than I do.  When this all started all I originally wanted was a deserving credit.  the company became militant immediately, which is why I dropped their service to begin with.With the Revdex.com complaint, my primary goal was to inform others of the terrible service and unbecoming actions of their outsourced and states side customer service, as you can see by their responses. Let me know if you require any further information from me.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Problem: I have not received the internet speed that I am paying for. I have called the cincinnati bell customer service countless times about the my internet speed no results. My devices are buffering and not running right because of the slow speed. COMPLAINT TWO. I have not received any bundle deal discounts with [redacted] or cincinnati bell. Both companies is giving me the run around about who fault it is about why the discount was not applied. I have called both companies in regards to this problem. I have already paid two billing months without and bundle deal applied. The contract was a bundle deal from start. The customer service reps at cincinnati bell were no help to getting the bill correct. I also spoke to the supervisor she wasn't any help as well. It seems to me that cincinnati bell and [redacted] bundle deal departments are not communicating with each other on making sure the bundle deal discounts are applied.  Desired Outcome: I WOULD LIKE CINCINNATI BELL BUNDLE DIVISION TO CONTACT [redacted] ABOUT MY BUNDLE DEAL FOR MY BILLS FROM BOTH COMPANIES CAN BE APPLIED. I ALSO WOULD LIKE FOR CINCINNATI BELL TO GIVE ME THE INTERNET SPEED THAT IM PAYING FOR. I'M PAYING FOR 5MBPS AND BARELY RECEIVING 3MPBS ON A AVERAGE 
Regards,
[redacted]

March 02, 2015
[redacted]
 
RE: ###-###-####,[redacted]
 
Dear [redacted],
 
Cincinnati Bell has reviewed your account. To clarify, we did recognize your payment of $76.54 on 11-04-14. This payment covered the bill cycle from October 14-November 13.
All accounts that are unpaid are referred to [redacted] collection agency after 90 days. [redacted] was updated that your new balance is $95.99.
All previous information stated in the first response is accurate. There is no new information otherwise.
Cincinnati Bell considers this complaint closed.
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell

February 17, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Rebuttal.
Our records indicate a very detailed call log of several
Technical Support agents who reached out to you on various occasions in July of
2015. Each of these agents noted that you advised them you were busy and could
not speak. On each occasion you scheduled a callback. When a callback was made
you advised you were busy, and again rescheduled. Our Technical Support staff
is trained to reach out two times and then advise the customer to reach out to
us at their best convenience. These agents reached out a total of six times
before advising you to contact us when you were available. Appropriate credits
were processed on your account for this incident. On July 22, 2015 you received
a credit for $150.59, which more than covered the cost for your internet
services for that month. Unfortunately, we do not have a blanket credit process
to cover entire years, and we do not negotiate our process as a retention
attempt. Credits are processed based on individual incidents, and awarded once
the issue is resolved only for appropriate days. The incident noted above was a
courtesy, and beyond what the appropriate awarded amount would have been.
Your original Revdex.com complaint quotes “My
neighbor had a tech there. I asked if he could look at my stuff since I was
available and he said ‘no, call and get an appointment’.” Your most rebuttal states
that you did not ask him to enter the home. If as stated in your original
complaint, a technician was asked to enter your home, he followed proper
protocal. An appointment must be scheduled, as they are on time-slots, and a
ticket must be created for each service call.
We do not wish for you to have to call off work for a
technician visit. As mentioned above, please contact our Technical Support
department at your best convenience to troubleshoot any issues with your
Fioptics services. If these issues cannot be addressed via telephone we will
schedule a technician visit to your home. You can reach our Technical Support
department at ###-###-####.
Reconnection fees are valid any time services are suspended
for non-payment. This is a common process with all internet and television
providers. I apologize that you are upset with the process, however they are
not negotiable. As a one-time courtesy, Cincinnati Bell waived your entire bill
of $137.51 on January 7, 2016 as a retention measure. This included your
reconnection fee. Your reconnection fee will apply for your most recent suspension
as of February 8, 2016.
A payment has not been made on this account since December
30, 2015 and it was only for a partial balance of $100. As mentioned, Cincinnati
Bell waived your entire remaining amount due on January 7, 2016. No further
credits are applicable on this account, as you have been credited $318.09 over
the course of the past twelve months. Cancellation orders can be placed through
our Residential Service Department at ###-###-####.
Cincinnati Bell considers this complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com works with the business and consumer to find resolutions specific to issues being experienced. What is the resolution, specific to the issues you have experienced, you are seeking from the business?Revdex.com works with the business and consumer to find resolutions specific to issues being experienced....

What is the resolution, specific to the issues you have experienced, you are seeking from the business? The resolution I am looking for is for Cincinnati Bell to clarify exactly what type of service they are providing to consumers. By playing on words "fioptics" and showing examples of fiber optic cables on their website they are misleading people into believing they are receiving Fiber optics, while actually receiving cable and internet through copper cable lines. I feel that they should provide a detailed letter that explains to people that currently only have copper lines that they are unable to provide fiber Optics at the current time. I understand they use the term fioptics" loosely and by using this term it is misleading and a misrepresentation of fiber optics.

February 10, 2015
[redacted]
 
Revdex.com Rebuttal
 
RE: [redacted]
 
Dear [redacted],
 
This is in response to your Rebuttal. Per our conversation today, a credit was applied for $23.00. Your next bill will be mailed the first week of March and the payment will be due on March 22nd. All of your concerns have been documented and will be reviewed at the corporate level.
Cincinnati Bell does apologize again for your poor customer experience. Thanks again for your feedback.
 
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell

[ 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 18, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint.
 
I have reviewed the notes from Technical...

Support on your
account. I apologize if there was any confusion regarding what Cincinnati Bell
tech support agents are capable of troubleshooting. Cincinnati Bell does not
support our customer’s personal electronic devices.
 
If audio is coming through your television but not your
soundbar or other type of surround sound equipment you would need to contact
the specific manufacturer of the device to troubleshoot.
 
There is also the option of the Premium Technical Support
that was offered to you over the phone. Premium Technical Support provides
customers with highly trained US-based technical support experts, available
24/7 to assist with a multitude of electronic devices including PC’s, printers,
cameras, etc.
 
If you opt for Premium Technical Support it is $14.99 per
month and a 12 month agreement. You can subscribe to this service by contacting
Cincinnati Bell at ###-###-####.
 
It is never Cincinnati Bell’s intention to confuse or
frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel
we have done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  My view of he matter is simply this: the clothes washer door is not yet repaired.  It is unconscionable that a business can come into your house, damage something, then expect YOU to do the legwork around the repair, THEN simply consider the matter resolved because they followed a flawed process THEY THEMSELVES CREATED.  This is perhaps the worst ran company I have had the displeasure of dealing with - on many levels.

January 27, 2015
 
[redacted]
 
RE: Account#[redacted]
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Fioptics Account.
 
I see where we have made several...

visits to your premise and several times you had asked us to leave said that we were late or that you did not have time.
 
I do see where you have placed an order to disconnect your fioptics tv service so we will consider that repair issue closed.
 
You have claimed that a tech did damage to your property if so we will need to send out a foreman to check for the damage and see what needs to be done and if we are liable for any damage.
 
I have left you a message to call me if you have any additional concerns at ###-###-####.
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone