Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I just called the customer to go over the Revdex.com Complaint he was not able to talk since he was at work so I left my name and # to call me back.
Per our records an order was placed on 10-13-17 to remove the TV and phone service and retain the internet at $52.90 a month. The billing period is the...

11th the order was placed on the 14th. Since the customer had been trying to have the phone and TV cancelled prior to 10-11-17 I will waive the charges when the next bill is issued after 11-11-17. The customer needs to call me when he gets his next bill for the new account ###-###-#####,[redacted].
Melissa
Executive Care Representative
Cincinnati Bell Telephone

January 19, 2016
[redacted]
[redacted]
[redacted]
                                        ...⇄
RE: CBT Account –
###-###-####, [redacted]
Cincinnati Bell is
responding to the rebuttal that was filed with the Revdex.com
regarding the repair credit request.
After reviewing the notes
on the account the repair issue was called in on 1-11-16 and CBT repaired the
issue on 1-15-16.
I requested a repair
credit for outage for the line from 1-11-16 to 1-15-16. That credit of $17.60 has been applied to the
account.
It is never Cincinnati
Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
Cincinnati Bell considers
this complaint resolved and closed.
Melissa
Executive Care
Representative
Cincinnati Bell Telephone

April 14, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
As per our phone conversation I have applied the courtesy credit of $25.33...

to your account. This brings your balance due on 4/26/15 to $61.06.
 
I apologize about any confusion this has caused but as discussed over the phone with the removal of the online backup and storage there is no way to keep the grandfathered $10 bundle rebate. The current bundle rebate for Home Phone and Zoomtown service is $5 per month.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Here is the information on the refund check:
AR758 File Date:06082017 Check Date:[redacted] Check Number[redacted] Transaction Code:** Description:REFUND REQUEST-CLOSED ACCT Payee Name:[redacted] Payee Address:[redacted]  Refund Amount: $76.58
Thanks,
Executive Care
Cincinnati Bell Telephone

February 6, 2018Dear Mr. Cote,Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your bill. In accordance to the Public Utility Commission, it is Cincinnati Bell’s policy to only pro-rate regulated services if they are canceled in the midst of a...

billing cycle. Fioptics TV and Internet service are not regulated services, thus they are not prorated when canceling service. This has been our policy for some time and we do apologize for any confusion in this matter.That being said, as a one-time courtesy, I have issued a credit for the days of service not used during your final billing cycle. The credit of -$78.13 is for the period of 02/01/18 - 02/19/18, and your new final balance is $50.45, due on 02/10/18.Cincinnati Bell is committed to providing our customers with outstanding service. Again, I apologize for any inconvenience you’ve been caused, and appreciate the opportunity to better serve you going forward.Thank you!Josh Executive Care Representative Cincinnati Bell Telephone

February 23, 2017
[redacted]
RE: Revdex.com Complaint

[redacted],
Cincinnati Bell is responding to your Revdex.com complaint.
Typically we do not prorate on non-regulated services such as Internet and Video services half-way into a billing...

cycle. This is typical policy of many companies, which is why it is best when switching companies to do it at the end of your billing-cycle. Our agent was correct in advising you that Video and Internet are not prorated, and should be cancelled at the end of your billing cycle to avoid these charges. The $8.95 late fee was listed under “home phone” on your bill due to the fact that is how our bill lists additional non-bundle related fees, as we are a phone company. I apologize for the confusion with our bill format, as you are right, you did not have a home phone with us. Late fees apply any time a bill is not paid in full for an amount greater than $10.00.
Due to the fact you were a great customer, as a courtesy I adjusted your prorated charges, as well as the late fee you were charged.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I was at the home of my parents on Sunday, Nov. 23.  Cincinnati Bell service to the TV was still there.  The retirement community maintenance was there on Monday, Nov 24, to assist my parents with the cable TV problem, but cannot do anything until the Cincinnati Bell service has been removed.  Please note that the telephone that my parents wanted installed is operational and they are happy with the phone service that they requested.  Cincinnati Bell needs to remove the cable TV service!  It was also noted by the maintenance personnel that Cincinnati Bell has disrupted the security service in the condo and it will need to be repaired, also.

November 2, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com rebuttal.
The information that you provided in your last response provided some clarification, as I was only able to pull you up previously by your most recent account. With you providing your Cincinnati Bell long distance account number, I was able to locate the charges you referring to from your disconnected account.I do see that you spoke with a Collections agent on October 31st and were advised he would be zeroing out your charges on the account referenced.
Cincinnati Bell considers this issue resolved.
Thank you.
Megan
Executive Care Center
Cincinnati Bell Telephone

Closing Revdex.com complaint as resolved per conversation with [redacted] today. I am mailing an autopay form to be returned with a voided check in the self addressed stamped envelope so that we can set up autopay. I waived the 8.95 late fee on bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The issue is with the billing amount. We contracted with Cincinnati Bell for $150 a month for cellular service, which included a data and unlimited text package. Over June/July of 2014, Cincinnati Bell announced that it was offering members free unlimited data, talk and text. When we received our July statement, the billing amount was for $175. We disputed that amount with Cincinnati Bell's customer service since data, talk and text were now unlimited and free. The representative said that the bill was incorrect, our bill would be adjusted and the new bill would be ready shortly.  We received a new bill for the amount of $101.00 and paid that bill on 8/05/14.  At the end of August, we received another bill, again for the amount of $175. Again, we contacted customer service and stated that we received another statement reflecting the incorrect amount of $172.00. Cincinnati Bell's representative again apologized, adjusted the amount and said that an aditional amount would be taken off of the bill. On Sept. 9, we received a bill for the amount of $72.00. This reflected the unlimited talk, data, and text promotion, as well as the adjusted amount for receiving the wrong bill. We paid $72.00 on 9/9/2014. Being our experience with Cincinnati Bell had been poor, and since their company was ending their cell service, we decided to leave their company. On 9/15/2014, we ended our contract with Cincinnati Bell. On 9/15/14 using Cincinnati Bell's account forward option, we paid $100.08 to cover the billing period of 8/21 - 9/20. In October, a bill arrived.  Again, we spoke with Cincinnati Bell's customer service representive. We explained all of our previous actions to Cincinnati Bell's representative who said that we were current with our account and the last bill would be removed since it had been paid using the forward payment option. Bell has records of these payments.I am tired of hearing from Cincinnati Bell that we did not pay our account on time or in full. Furthermore, we were never informed that we are being accused of carrying over delinquent payments from previous months, until after we left. We paid our statements online or by phone using Cincinnati Bell and working with their representatives. Cincinnati Bell's record keeping is fraught with inaccuracies and does not reflect what we paid to their comapiny using their services. Cincinnati Bell is attempting to use it's inaccurate records to portray their former customers as delinquent. When paying the monthly statement through [redacted] Bell's portal, we never received an option to pay less then amount of the bill that was owed. Our two payments in September have been used by Bell's billing department, after the fact, in an attempt to show that we were paying $172.33 for our billing cycle, instead of what we settled on with their customer service at the time. Cincinnati Bell has bungled handling dismantling it's cellular service and handling it's recorded keeping and is demanding that their former customers pay for it.
Regards,
[redacted]h

Revdex.comThats strange because not only have we watched both of those channels since getting service from you but yesterday when I wasted 30 mins of my time on the phone with your csr he himself told me that when we signed up both of those channels were in fact part of our package but since then you have adjusted the channel lineup for the package and those channels along with others were moved to the elite package! He even went so far as to tell me that a letter was sent out to all of your customers stating this fact that the channel lineup had changed and he said he noted this on my account in his notes, listen to that call! In addition im fairly confident that both of these channels were in fact discussed when services were initiated due to the fact that we watch them on a fairly regular basis I would definitely like to listen to this supposed recording. Regardless your csr confirmed as I stated that the channel lineup had changed per package and you sent letters through the mail notifying all of your customers, unless of course youre calling me a liar!? I wasted 20 on the phone Saturday, 30 mins Sunday and my 30 min lunch break today to get this resolved, do your records show that? I am completely fine with paying  $10 more a month to change to the elite package, I suggested that to the represetatives on each call but, for some reason I had to make 3 calls on different days to finally get this outcome.....that leaves me scratching my head and realizing just how bad the customer service is! Not to mention when I called yesterday and today I very clearly stated which department I needed to speak to and what the issue was, today I even told the initial person do not transfer me to technical support because I knew from previous calls they could not help me, yet I was transferred to them anyway then had to wait on hold even longer to be sent back to the department I originally asked for! As I said I am fine paying the additional but your customer service is seriously lacking because this should have been resolved on day one when I called, not day three, especially when I suggested each time the outcome that weve reached! I suggest your csr's get some desperately needed training or you will incur many more cancels because a cheaper price only goes so far.
Regards,
[redacted]

Cincinnati Bell's response remains the same. The contract went to that email address and it was electronically signed. We received the signed contract and it is valid. Cincinnati Bell considers this closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 18, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Rubbutal.
Cincinnati Bell’s position stands. Your January 12, 2016
payment of $121.49 was for your past-due balance only, as your total amount due
as of January 5, 2016 was $196.99. After
services were cancelled and your final bill generated your balance is $77.89.
As explained, Cincinnati Bell reserves the right to
collect on final bills.
With this final response, Cincinnati Bell considers this
complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I decided to go with another company since what I fact.  I don't have faith in Cincinnati Bell any more.  I will inform ones if they ask for a phone company not to use Cincinnati Bell due to they don't own up to nothing and tell my experience.Thanks for your help in this matter.  P.S.  Matter of a fact I already have gone to another company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 3, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####, [redacted]
 
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com regarding Pricing from April 21st,
2015 for your CBT...

account.
 
The quote that you were given was for only one line on
your account $73.60 did not include the charges for your additional line.  I am sorry for the miscommunication but your
charges on your bill are correct.
Your account is $109.00 plus taxes and surcharges each
month.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]
The last bill in question was dated 2/17/2016 , yes, but it was for the period of 2/17 to 3/16. Payable in advance.  My TV and Internet service ended with them on 2/25 when I returned their equipment.I was expecting a final bill with a prorated amount for service not received along with an amount for the phone service, and my telephone number was ported out on March 7, 2016, not March 10.

July 26, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####
Cincinnati Bell is responding to your second rebuttal concerning your promotions.
You mentioned in your rebuttal that you didn’t understand my response about Industry Standard. [redacted] and [redacted] will only give promotional pricing for 12 months as well. Customers are able to call in after the 12 months and see what promotions are available at that time. Cincinnati Bell’s policies are the same.
Again, Included in the documentation you provided it states that your pricing would not increase within the first 12 months. It does not state promotional pricing would be indefinite.
I would suggest dealing with Jeff P. going forward as I found that he has been making adjustments to your account.
The Executive Office has to adhere to Company Policy and cannot guarantee indefinite promotions.
Cincinnati Bell is considering this complaint to be resolved.
Sue
Executive Care Agent