Star Office Supply

May 6, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati [redacted] is responding to your Revdex.com complaint.
 
I have reviewed your account and I apologize for any inconvenience you have experienced...

in getting your service issues resolved.
 
Per our records your service was restored yesterday 5/5 after the vendor meeting and a $20 credit was issued to your account. I had a Senior Repair Tech review your account as well and she issued an additional $40 credit for one month of service. This was given in addition to the $20 credit for time without service and inconvenience.
 
This adjustment has made your balance due on 5/16 $43.35.
 
If you have any questions regarding this balance or your bill you can reach Customer Service at ###-###-####.
 
It is never Cincinnati [redacted]’s intention to upset or frustrate our customers. On behalf of Cincinnati [redacted] I apologize that we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati [redacted] Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The response from Cincinnati Bell was insubstantive and patronizing.  This information was already known and is irrelevant.  I agreed to pay $34.99 per month for Internet access services, not $35.35 or any other amount.  The business's failure to properly plan for their expenses to operate and maintain their facilities is not my fault and that cost burden should not be placed on me or any of their other customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I appreciate the response, however I would like the remainder of the full month of service ($23.00) credited to me. Thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   This is still NOT addressing the issue, I am aware of a past due amount. It it appears they’re still charging me more money because they’re are acting like I just ordered new service. I want a call from corporate and explain this and get my bill to a reasonable cost, not 160.00 as I was told by a representative 
 
Regards,
[redacted]

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I understand completely what I have now, however I never signed a contact, I was never informed is being given a promotion for 12 months. Whatever Cincinnati Bell sales Rep that was in the area promoting fioptics told me about different packages available. I was at the time with time warmer cable and switched due to the package deal he quoted. I assure you this rep never mentioned anything regarding this being for 12 months only, I would have never changed companies because all I need is internet which is the only thing required for my company I work for. The sales Rep called me to confirm everything so considering the calls are recorded the maybe that call can be reviewed as well as the same call when your  technician decided to come out due to internet issues and changed my speed on his own. I never once asked any of Cincinnati Bell's employees to change anything for me. I never wanted or needed smithing other than what I was given when I set service up. Yes it's your word against mine however it's still s matter of fairness. Yes you are correct I do have working service but if I can't perform my job due to the connection issues I felt that it was ok to contact my internet provider for the issue. I never wanted to cause an issue. I found out I had more speed than required for my company when the rep stated that I was only getting half the speed of what I had so she sent a tech out. I just ask if you can review the calls you then will see I never requested anything more and your sales Rep never mentioned a12 month promotion.
Regards,
[redacted]

July 21, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have reviewed your account and it is documented you returned the set top box to the...

Cincinnati Bell Store in [redacted] on 9/24/2014. At that time an order was not placed to remove the cable service from your account.
 
An order was placed on 7/13/2015 removing the cable service and backdating the billing to 4/25/2015. This will generate a credit for service from 4/25/2015-7/13/2015 that will reflect on your bill printing 7/26/2015.
 
An additional credit of $634.48 has also been placed on your account to cover the charges for cable services for 9/24/2014-4/25/2015.
 
I have left a voice message on your home phone explaining all of this and provided my can be reached information if you have any further questions regarding these adjustments.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Problem: This is the second time that I have contacted you about this complaint. I was offered $100 credit for referring anyone to Cincinnati Bell by Scott B.. I referred my mother [redacted]. But we have yet to receive a credit. Someone responded to the complaint that all I had to do was call and give mine and my mother's address and the credit would be applied but I have tried to do that twice but all I get   Desired Outcome: I just want to see a hundred dollar credit on both accounts 
Regards,
[redacted]l

October 26, 2015
[redacted]
Re: [redacted]
Dear [redacted],
Cincinnati Bell’s position stands. There is no new
information.
Cincinnati Bell has closed this complaint.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

Per our records the final amounts that are due are as follows:
###-###-####,[redacted] - $30.62
###-###-####,[redacted] - $170.40
The equipment has been waived on the final bills
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve...

caused you, and appreciate the opportunity to better serve you going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[redacted] - geez. I will pay online through [redacted] billpaper AFTER I GET A PAPER BILL. AS SOON AS PAPER BILLS START COMING THE MAIL I WILL STOP THIS .SERIOUSLY DO NOT CANCEL MY ABILITY TO PAY THROUGH [redacted] BILLPAYER. JUST SEND ME PAPER BILLS .  AND GET THE OVERDUE NOTICE OFF MY ACCT  - I AM NOT PAYING - IJUST PAID $200 AND YOU SEND ME A BILL FOR $176. WHO THE [redacted] KNOWS WHAT I OWE AT THIS POINT AND YOU OWE ME. I BILL OUT AT $300 AN HOUR. I WANT 6 MO FREE SERVICE. END OF STORY.
Regards,
[redacted]

I am responding to your Revdex.com complaint regarding your monthly invoices. According to our records your monthly service fee is $143.65 a month from now till February 2019. That amount can go up or down depending on the taxes and fees.
Thanks,
Executive Care
Cincinnati Bell Telephone

Per our records you have a credit on your final bill of CUR AMT DUE
$ 35.09-
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11122676, and find that this resolution is satisfactory to me. I am very pleased with how Cincinnati Bell resolved this situation. I look forward to using their service again very soon!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Again, if I paid $76.54 to cover services from October14, 2014 to November 13, 2014, I do not believe that you can charge me $95.99 for only eight days of partial services (November 14, 2014 to November 21, 2014) when you cut off my services incorrectly.  I cancelled [redacted] per your request so you could straighten out my bill.  [redacted] has verified this.  Now you say you do not pro rate if services are terminated.  You talk in circles. In your earlier response you indicated that you were going outside of your corporate policy to pro rate the final bill then how can the final bill for only eight days of incomplete services still be $95.99?  I did not even receive the complete package of services and you still want to charge full price.  Why didn't any of your sales representatives inform me of your so called "corporate policy" to not pro rate services when I requested services?  It seems to me a very very bad business practice to not deliver full services as sold to me, change the price after the fact, institute "corporate policy" to not pro rate, then terminate my partial services one week into my next billing cycle and then say that I owe you for the entire month!  This is a money making racket and certainly not about delivering services at the "quoted" price and then send me to [redacted].  Very inconvenient business practice for consumers! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 15, 2015
[redacted]
[redacted]
[redacted]
RE: [redacted], [redacted]
Dear [redacted],
Cincinnati Bell positions stands. This is no new
information.
Cincinnati Bell does not compensate for time loss or
frustration.
Cincinnati Bell considers this complaint closed.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

Per our records the service was installed on 6-8-17. We have a tech scheduled to come out on 6-28-17. Once the service is up and working you can call 513-565-2210 and they will have the repair department issue a repair credit for the times the service was not working.
Cincinnati Bell is...

committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Executive CareCincinnati Bell Telephone

Revdex.com: think We are waiting for the results of the [redacted] engineering survey. On a preliminary basis, they they can server this site. If that falls thru then we will probably move our two phone numbers to our cel phones and use [redacted] dsl for internet.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]