Staples, Inc.

Staples apologizes for the issues the customer experiencedThe remaining past due amount of $has been credited to the accountThey can expect this to reflect on their next billing statement

We confirmed with our store management that the package would have left our store by the following Monday by ***Since the label was created by ***, the *** dispute would need to continue on their endWe apologize for the inconvenience and appreciate the feedback

Staples apologizes for the inconvenienceWe have communicated with the store's Senior Management Team about the issueIt was made clear that the only time associate's are to ask for identification is if signature on the back of the card is not clearly legible or not signed at allWe also
explained this procedure to the customer as well

Staples apologizes for any inconvenience the customer has experiencedWe have advised the customer that the rebate card did not have any fees that were deducted from the amount paid out and amount paid out was as indicated by the mail in promotion which was for $

We apologize for the incorrect price charged on the faxes sent in storeWe verified the amount charged with store management and, as a courtesy, refunded the full $cost of the service for the inconvenienceWe appreciate you shopping with Staples as a long time customer

Staples apologizes for the inconvenience the customer experiencedThe item did have a typographical error on the website which caused the wrong description to be presentPer Staples terms and conditions, while we make every effort to provide accurate information, inaccuracies or errors may occur,
including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged

After I threw a screaming tantrum, they finally refunded my money. You can drop the complaint now Thank you

Staples apologizes for the inconvenienceWe have been in contact with the customer and have offered to refund the warranty that was purchasedThe customer acceptedThe computer itself has already been refunded outside of our return windowWe advised that the check for the ***
warranty would arrive in business days

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This item was not listed as clearance during my visit to the store; see attached In addition, the reply from Staples fails to address the mistreatment of a customer by the store manager It also does not address the fact that countless stores across the nation honored this price match This is discrimination
Regards,
*** ***

This is regarding previous complaint ***Staples has once again failed to live up to their promisesI received no replacement chair, no phone call, nothing I want my replacement chair or a full refund by the end of the weekWorst customer service ever
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dear ***, As I communicated to you my interest lays in correcting root causes for customer bounceYour response is appreciated but is more of a tokenI don't foresee myself avail the $as it goes back to the original problem of dealing with a deficient retail environmentI will figure myself out of the $to ship it to youSince the box is seasoned and unopened I do hope your warehouse does not cause damage to the product to suddenly create issue with the unopened merchandise as you need to inspect it to process the refundI will await your return of my funds and seek relief via local representatives to stymie customer bounce and walking Thank uou
Regards,
*** ***

Staples apologized for any inconvenience that the customer experiencedUnfortunately, due to security reasons we are not able to make changes to the account for the cardholderThe cardholder must contact *** to resolve the issue

We contacted the customer to apologize for the error with our rewards system and for not posting the correct sale amount when purchasing an ink cartridgeInformed the customer their comments have been shared with our rewards senior management team

Staples apologizes for the inconvenience the customer experiencedAs per our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherUnfortunately, we are unable to replace the order as the item was while supplies lastThe pending authorization on the customer's account will drop off within 3-business days

I provided Staples with complete proof that the packaging was sufficient, and that the *** statements about that are factually incorrectThe *** report said that the box was single-walled, and that the box was not strong enoughHowever, the description of that box at the *** web site says that 1) it is double-walled 2) it meets the *** shipping reqs 3) the ECT is and the gross weight is lb (the shipment was times less than that)This exceeds the numbers in the *** shipping guidelines This is the FACT, the packaging was more than sufficientThe Staples response to Revdex.com ignores this fact If Staples did not present this evidence to ***, it could result in a wrong *** report, but the responsibility for this is on StaplesIn any case, the Staples' response to Revdex.com is factually incorrect(I made a phone call to ***, and they told me that they would be willing to talk to Staples about it further, nut not to meI am a customer of Staples, and Staples is a customer of ***, legallyHowever Staples, in their reply to me, wrote that Staples will not be contacting *** anymore re my case.) I complained not only about this particular shipment, but also about a total incompetence of Staples workers at their store ***, they do not know how to put insurance on shipments, they do not know about SOLE RESPONSIBILITY of Staples (not the *** one, as they repeatedly suggested), and the were dismissive and biased about my complaintsThey are not knowledgeable about their responsibilities, and they repeatedly refused to reply to me in writing, they refused to show me the *** reports, they refused to show me their appeal to ***They suggested me to start arbitration with ***, even though I am not a customer of ***, legally. I will write about this discriminative attitude towards customers and wrong policies to my congressmen and to media
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedThe store has replaced the customer's screen free of charge

We have received the ad indicating the model the customer was looking to purchaseWe have researched further, and as previously stated, that model is no longer offered in our storeWe tried locating a similar model with similar specifications, but could not locate one within the same price range. We apologize that the customer was not able to secure that model computer due to the experience they had explainedWe would be unable to grant compensation in the disputed amountWe have made the situation known to members of the store's senior management team, and it will be addressedFor the experience, we had issued the $Staples Coupon that they could use on a future purchase with us

Staples apologizes for the inconvenienceWe reached out to the customer and advised that the offer was while supplies lastWe are unable to replace the order at the same price point

Staples apologizes for any inconvenience we may have caused the customerWe have reshipped the requested item to the customer's address provided by the customerWe have also sent a confirmation email with the delivery expectations

Staples apologizes for the inconvenience the customer experiencedA credit of $was issued on 03/back to the customer's method of payment on the order