Staples, Inc.

Staples apologizes for any inconvenience caused to the customerWe have been in contact with our store's SrManagement about the price of our faxing service not being listedThe manager of the store did advise the signs were down because they were making copies of the prices so they could post
them at the cash registers, has did also advise the price list is now posted back at the machinesWe have also been in contact with the customer and offered the option of either refunding her money if she would be willing to return to the store or offered to email her a $E-Gift CardThe customer agreed to the $E-Card which we did issue

We have been in contact with the customer and explained that they can return to the store and will be issued a new cardAdditionally, we sent the customer a $Staples Coupon for any inconvenience we may have caused

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[I do not trust what staples said that they issued refund times already and they were reissue anther one on Nov.28th I was pretty sure they did not actually mail refund to meHow was it likely they mailed out refunds times and all three letters lost on the way to my home?! It has been months already and I am very unhappy about itIf staples truly wants to solve this problem, please send an e-gift card to my email address *** or call me at *** and tell me gift card codeI do not want to hear anything like "we will issue anther one and please wait" since I already waited for more than months already]
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have reissued the card today 12/The new tracking number is *** and it will arrive to the customer within business days

] Staples realized that they were a few other payments that have to be refunded to me they are doing appropriate research
Regards,

Staples apologizes for any inconvenience the customer has experiencedWe advised the customer her concerns were shared with our Executive Management Team and assured her they will look into the manner fully and address any concernsThe customer's order was cancelled and her account has been
credited

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am asking for refund or exchange only because it is defectiveI am not asking for an exchange for a different product because I changed my preferenceThe sole reason is that it is defective.Staples sold the product to me and staples should do all you can to help me find the vendor who can exchange it for me The way staples responded to this simple matter is totally irresponsible!
Regards,
*** ***

Staples apologizes for the customer's frustrations with the out of stock laptop they sought to purchaseWe have advised the store of our proper procedure when encountering an out of stock itemAs indicated in the flyer, which is always available in store, items are while supplies lastFurther,
the item may have been able to be ordered at the time and delivered to the customerRain checks are not offered in this state and are only offered when required by law. We have checked availability of this particular model, but it is out of stock, and no substitute is offered

Revdex.com: I only have days to respond, but Staples has 10-days to send my gift card Not exactly giving me time to respond, but I did get the $courtesy coupon
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the issues the customer experiencedAs a result of the inconvenience, we sent the customer a $Staples Coupon so that they may place a new order with us for a replacement pen

In reviewing the customer's purchases, all of the transactions have the coupon applied, save for the two previous transactions that we issued a Staples Coupon forThe period for accruing Rewards has not closedHe can expect the qualifying purchases to be reflected in the next payout periodSome of the customer's purchases also reflect kiosk orders, to which the 25% back in Rewards coupon does not applyThe account would payout accordingly after any other coupons are applied to in store purchases

Staples apologizes for the issues the customer has experiencedWe reached out to the customer and invited them to return to the store for a screen repairAn appointment was set and the customer's screen was repairedThe customer was satisfied with the resolution

Staples apologizes for the inconvenience the customer has experienced with this orderThe ordering team has been working with the customerThe customer was provided a $credit on the order by the ordering team and confirmed the delivery for March 11, Again Staples apologizes for the
difficulties the customer has experienced

I am allowed carts per month based on spending more than dollars per yearAgain, if I am sending in carts, I should be getting credits. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Regards,
*** ***

Staples apologizes for any inconvenience we may have caused to the customer throughout their recent orderUnfortunately the product ordered was unavailable, and the order was cancelledThe customer has been provided $in Staples Courtesy Coupons in compensation for their troublesThe
product remains unavailable so it may not be ordered at this timeThe customer may use her coupons towards the product when it does become available or towards a future purchase

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The rude treatment by the store manager saying I was being unreasonable and time I have spent to resolve this issue calls for a complete refund of $69.99, the claims of Staples easyrebates should be stopped as soon as possible there should be no more claims of easy rebates by Staples, I believe it is scam
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Staples apologizes for the issues the customer has experienced*** has denied the claim due to insufficient packagingDespite the customer purchasing insurance, the claim will not be paid as it did not conform to the shipping guidelines *** has setThe customer has been notified of this
previously

Staples apologizes for any inconvenience we may have caused the customerAs the products were marked clearance, pricing is applicable to on-hand inventory onlyWe will be unable to individualize the policy and cannot price match to the local clearance price per our Price Match Policy

Staples apologizes for any inconvenience caused to the customerThis complaint is for Staples CanadaWe do not handle Canadian complaints in the USWe have forwarded all of the information to our Canadian contact to reach out to the customer for resolution