Staples, Inc.

Insufficient funds did not occur in my bank accountThe full amount was taken out of my account, the supervisor gave me a dirty look, along with ignoring what I saidI also responded to their email to me and this shows that they did not pay attention to itI never want to step foot into another Staples againThe coupons are worthlessThus, they are comitting theft at this pointFor this reason, I want my money returned
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
First, there is only only one item missing in only one package with the *** tracking# ***, not as said by Staples that both Boxes were delivered to the address listed on order. The Staples service is really terribleAll they said is not trueSince the Staples customer service insisted that my package had been delivered to the address listed on order, on Feb 10th I asked the Staples customer service *** *** to send me a *** delivery proof to support their side, as attached in ***Until now, they have failed in sending me anything to support their side. The fact is very clear according to the *** tracking, as following:Newark, DE, United States01/26/201711:A.M.We're attempting to verify the package location/ Claim issued.Newark, DE, United States01/17/20172:P.M.We're attempting to verify the package location/ Lost package investigationNewark, DE, United States01/13/201710:A.M.Delivered01/13/20177:A.M.Out For Delivery01/13/20176:A.M.Arrival ScanParsippany, NJ, United States01/13/20173:A.M.Departure Scan01/13/201712:A.M.Origin ScanUnited States01/13/20171:A.M.Order Processed: Ready for ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[So Staples admits they delivered the order lateAnd it was Staples' reason, rather than the customer's reasonSo, Staples thinks what happened is justified and they will do nothing? I just want an answer to this question from themThanks.]
Regards,
*** ***

Staples apologized to the customer for their experienceWe have contacted the issuing bank, ***, and they have advised that in January the customer changed the address to a PO BoxWe have advised the customer that they must call *** as the cardholder and update their account

On the document the customer provided, located at the bottom, it is indicated that "the tax shown is estimatedYour Order Confirmation Email will include shipment details, product availability and estimated tax." Once the order was confirmed and the email sent, that's when the proper tax amount was calculatedWe understand that this is an inconvenienceWe have notified our web team of the issue to have it addressed

Staples apologizes for the inconvenience the customer experiencedUnfortunately, the customer's credit card was not approved when they placed the orderWe notified the customer via email on 11/24/We held the order for days and did not hear back from the customerAt this point, we had no
choice but to cancel the orderUnfortunately, because the item was while supplies last and a special buy item we are unable to honor the sale price for the customer

Staples apologizes for the issues experienced by the customerWe have reissued the two gift cards to be sent via emailThe gift cards should arrive within hours

Staples apologizes for the troubles the customer has facedWe have contacted the vendor to setup an RMA for the computerWe informed the customer of the process and the expected time frame for refund

Staples apologizes for the issues the customer experiencedThe store EasyTech team has offered to assist the customer with his issuesUnfortunately, Staples would not be able to offer a refund for the hard drive and the servicesIt appears that the issues the customer may be experiencing is due
to an outdated browser being usedThis is something that the EasyTech team cannot fix as it is due to incompatibility of browser and websiteIf the customer is still experiencing issues with his computer, he is welcome to return to the store for assistance

Staples apologizes for the inconvenience the customer experiencedPer Staples terms and conditions, "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of
any item sold, or prohibit a sale altogether." The item was out of stock when we went to fulfill the order and was a "while supplies last" itemWith that being said, we are unable to offer a backorder, raincheck, or discount on the item

Staples apologizes for any inconvenience the customer has experiencedAdvised the customer, phone # *** * is not associated with Staples in any way and it is definitely a scam

Staples apologizes to customer for the inconvenience the customer experiencedA suitable item was offered to customer with the discount to which customer acceptedThe order has been fulfilled and the case is now resolved/closedThank you!

.
I guess that that is a partial refund. Refunds due are much more.There were two accounts usedPhone numbers that are linked with that are *** *** *** * ***. Could Staples please recheck.Thank you
Regards,

Staples apologizes for the inconvenience the customer experiencedAs stated in our terms and conditions, the receipt of an email order confirmation is simply recognition that we have received your request to order and does not constitute an offer to sellAs a courtesy, we have emailed the customer
a $courtesy coupon for their next purchase

Staples apologizes for the issues the customer facedUpon intake, the customer agreed to a diagnostic and repair service, which includes updating the software and installing critical updatesThese updates are vital to the security of the system to prevent possible further issues from arisingOur
EasyTech work is back for following completionThis customer is outside that day time frame

Staples apologizes for the inconvenience the customer went through and has worked with *** to have the customer's non-repairable phone replaced

We have researched the order and determined that one charge should be a pending authorization and will drop off the customer's accountWe have advised the customer via email to let us know if it does not drop off their account

The customer was provided an email response apologizing for the inconvenienceAt this point, Staples considers the matter closed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Twice I have been promised a replacement chair and twice they have lied and not delivered!!! I want a replacement or I want a refund by this Friday the 13th
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***