Staples, Inc.

We apologize to the customer for the inconvenienceWe tried contacting them via email and left a voicemail as their purchase is within the price match policy of days and can be issued a credit of the differenceWe have communicated this to the store as wellAs of this response, we have not
been contacted backShould the customer reach out to us, we would be more than happy to assist them

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples does apologize for the item not being in stockThis sale item was while supplies lastUnfortunately the stores sold out of this item sooner than expectedWe will provide this feedback to our Store replenishment team to help address the concern that the store is not provided enough stock
for future promotions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have not received the rebate and I have received written communication from them that I will have to resubmit everything within a short timeframe if I want to receive it This company has a long track record of not following through on their rebate promotions I have experience that throughout my life and it is evident in the amount of complaints sent to Revdex.com I have spoken to many people who will not shop there because of their policy I believe their policy of not following through with their rebates is not accidental The explanations of why they did not honor the rebate is laughable if there is an explanation at all They make money off of the sale and when they do not fulfill the rebate or fulfill it only partially it saves them even more money Most people will not spend the time to get it and they know that I am just fed up with them enough to pursue it to the end I am shocked that there has not yet been a class action lawsuit given their track record of unethical business practices
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] NONE, I REPEAT, NONE, OF THE PHOTOCOPIES WERE COLORTHEY WERE ALL BLACK AND WHITE, x BILLSIF THE CASHIER RANG THEM UP AS COLOR, THEN STAPLES NEEDS TO RETRAIN THEIR EMPLOYEES. EXPLAIN TO ME WHAT "EXPRESS GUARANT" IS WHICH SHOWED UP ON THE RECEIPT AND I WAS CHARGE CENTS? I DO NOT AGREE WITH YOUR ANSWER AND WANT THE ABOVE EXPLANATION ADDRESSED.
Regards,
*** ***

We apologize for trouble and delay on your orderAs we unfortunately are not able to and do not guarantee the delivery date but certainly do try to make that time frameWe have taken 50% off order which gave a credit of $to credit card on orderWe show order should be delivered today
8/28/between 9am and 5pm

Staples apologizes for any inconvenience the customer has experiencedRebate department was contacted and due to a system error her rebate was not processed in OctoberRebate has now been processed on Dec 1st and will take 4-weeks for customer to receiveEmailed tracking number to customer
showing it has been processedAgain, Staples apologies for the customer's experience with the Staples Easy Rebate Program

This response is partially correct Mr*** took it upon himself to forward me a $Staples coupons, not even giving me an opportunity to reply to his initial email I have attached a copy of the June 15, 2014, weekly ad for the advertised ** computer
Regards, *** ***

We apologize for the inconvenience we may have caused with the *** Flash Drive the customer was looking to purchaseAs it turns out, due to a typographical error the item that was ordered was incorrectly advertised at a price of $The actual price for this item is $Due to this
typographical error, the order was cancelled and is not able to be fulfilledPer our posted terms and conditions Staples is not liable for printing and typographical errorsDue to this we are unable to grant the request to receive the item at the $price

Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Staples is not telling the truth againI have been told numerous times that this rebate has been processed and the rebate sent but again they said they just processed itI also get email almost daily from Staples regarding my rebate telling me that my submission is invalid and rejectedI checked the status this morning and it shows it is still being processedThis is what my complaint is originally about, they keep denying this rebate on grounds that it is invalid even though they have numerous times promised me it has been corrected, and the rebate mailed to meAs always this is not true, and their own site proves itStaples is in my opinion continues the pattern of deceptive business practices.”
Regards,
*** ***

We contacted the customer regarding her not receiving three different rebatesWe informed the customer that our rebate center is mailing out two of the rebatesThe first check is for $under rebate tracking number ***The second one is for $under tracking number is ***We
have made the customer aware of the business days to receive the two rebate checksWe also noted that the third rebate for $was received and cashed on 4/6/

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Please respond to my original complaintI was never advised why the account was closedI want a resolution to my case and not the push back Staples is doing it.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We understand the customer's frustrations and apologize for the inconvenienceWe cannot substantiate what may have occurred during that period of timeAs a result, we are more than happy to cover half the cost of the repair of the table to meet the customer halfwayUnfortunately, we would not be able to offer additional compensation

We apologize for the inconvenienceThe order the customer placed was cancelled due to an out of stock statusThe order was received and processed successfully, however, in an attempt to arrange for delivery, the item was out of stockNo substitutions were available for the item and the item is no
longer available for sale

Staples apologizes for any inconvenience caused to the customerWe have shipped the customer a new chairThe new chair should be delivered to the customer on Wednesday 9/27/We have also emailed the customer and advised

Staples apologizes for the inconvenience causedA receipt was found for the purchase of the backpack priced at $39.99, the warranty claim was approved and a check was processed today in the amount of $Customer has been advised and approved the check which should arrive in 4-days

We apologize for the inconvenience we may have caused the customerWe have confirmed that the plan brochure, as well as terms and conditions, indicated that the "No Risk" Protection Plan would be refunded in the form of a Staples cash cardWe would not be able to exchange the customer's Staples
cash card for a check

[I have read the response from the Staples President and have further comment on the issueThe number I submitted in my complaint was the rewards number I received the day of the ink recycle transaction, August 29th, It took 7-calls; hours of hold and wait time; speaking to foreign customer service rep's who had no idea how to assist me in receiving my rewards; and going to the store times while burning gas to do soThe rewards were not found until it made it to the desk of the President of the company, which in my estimation is ridiculousAdditionally, the ink rewards on my receipt and that were processed to me were not the full that I gave the customer service repIn short, the President of the company, saw fit that my time and gas were wasted; my rewards remained short; I had to go all the way to the President of the company for my rewards; and the customer did not get his meager request met for compensation of the experienceAs such, I will never shop at Staples again, and will give my business to the competitionI will also relay my experience to the State Attorney General's Office, and whatever news outlets are willing to listen to this story. ]
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I strongly believe Staple's response by not honoring the promotion price at the time was an irresponsible business practice - to me, they simply tried to lure customers to their web site with promotions and then cancelled the orders without noticeI had to find out what happened to my order after a week of no contact from themThere was no issue at all with my credit card; Staple just unfairly cancelled my order due to their claimed glitch in the systemHaving said that, I believe that my right as a customer should be protected and I should still be able to buy the *** at the promotion price offered on September 25, ($449)That is my desired settlement.?Regards,*** ***