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Staples, Inc.

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Reviews Staples, Inc.

Staples, Inc. Reviews (1374)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was supposed to receive the software along with the link within business days and it was never sent to meI called and informed customer service and they told me there was nothing that could be doneI asked them to cancel the order since I never received what I paid forThey were supposed to send me a conformation email and they have notAt this point I no longer need itIt's too latePlease refund me as I no longer want to do business with your company
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

We have researched the ink recycling claims of the customer and have found that all eligible rewards were issuedNo ink had been purchased to qualify her recycling on December As a gesture of goodwill, we have sent her a $Staples coupon

Hello, this is *** ***The computer I purchased from Saples, had defective parts, or crashedI had to send the computer back to Staples, and ***I strongly believe, that due to the mistake made by Staples, shipping the computer to ***Indeed was the cause of the water damages to the computerThe computer was lost for two week by the

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staples claim is and has been clearly proven in the previous settlement on the exact same style issue that Staples had just settled within this last month after months of dealings and was finally places in small claims court as a last resolve by Mr*** There are extenuating circumstances, as Staples is well aware in this case They had even clearly stated in written email that Mr*** should basically not be a supplier to him since Staples is clearly causing such problems Staples did offer a $coupon in which the consumer is forced to once again deal directly and only with Staples And Staples claims they can not "individualize" this resolution Please refer to the online threads at such places as *** and this will once again prove that many other consumers were offered different tiers of resolve ranging from complete denial of any resolve, to credit back on credit accounts charges, to a $coupon that must be used at Staples So clearly, there are in fact different "individualized" options that Staples have given to different consumers Once again Staples is both lying and being deceptive I even have in writing in an email from *** *** in this matter in which she clearly stated that "Staples does not sell refurbished items" So whether direct intention of deceit is present, or Staples is just this poorly run regarding "policy", it clearly shows that this is 100% Staples error in any aspect in which one might view this situation I made Staples a very reasonable and simple offer to resolve, which they clearly have rejected Now I am forced to spend my time and resources to once again fix a clear Staples problem I gave Staples a very clear choice to resolve this matter, clearly stated each of the options and allowed Staples the choice of resolution They clearly responded (after I had to continually request for proper response, due to unanswered emails and voice mails, and several attempts on even the most basic of the issues, such as getting the proper return address to send the return receipt from the last settlement in which Staples failed to even place a return address on said receipt and I would gladly mail that to them as simple courtesy for their files, which I was finally told to simply discard) I am simply now following through with exactly as I described in detail to StaplesIt was Staples choice to take this road of resolve and they were fully advised of what would happen if they made this choice Therefore, Staples clearly made this choice of resolution, which is not proceeding in the exact manner in which they are in full knowledge of Again, simply refer to such online threads as *** regarding this specific issue on this specific product and you will see clearly how Staples claim that they can not "individualize" resolve is both and very deceptive and misleading They can, they have, and now they are simply lying This is why the claim of "deceptive trade practices" would clearly apply in my opinion, because the facts clearly show this this
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenienceWe have reached researched the item and offer the customer was looking to take advantage ofThe item they were looking to purchase was on sale on December 15, with a promotional trade in offer and instant savings for an in store purchaseIn communication
with the customer, it was made clear that they were looking to place an order for the item, which the coupon would not applyAdditionally, the trade in would have needed to take place in order to secure the $price point. As a means of resolution, we offered the customer a $Staples Coupon that they could use to purchase the unit at the current price offered as a gesture of goodwill

Staples position on this matter remains the sameThe order was not able to be completed due to the method of payment being declinedAs a result, a new order would need to be placed at the current offered price

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
In my account it STILL shows as shipping to me, instead of receivedAnd the charge is still thereSorry, no acceptance until this company learns how to do something right for a change
Regards,
*** ***

Staples has contacted the customer and the issue is resolvedThe customer advised the computer is working fine and she no longer requires assistance from Staples on the matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[On the email reply to Staples, I stated *** Bank & *** have assigned a dispute team to resolve & I had been advised to refer/forward any direct contact made to me by Staples to them & to notify Staples to directly mediate with dispute teamClearly we have nothing further to discuss but amusing how their reply here conveniently omits that detail.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staples is doing very bad unacceptable business practicesAfter they sell the item to the customer, if they see that the item may have demand or more customers need it, then they will say that the item is not available.Staples contacted me by email after I filed Revdex.com complaintInitially they were saying that the item is not availableWhen I showed them the online inventory in staples.com website, they were saying that I have to pay more price since price changed.This is not the first time I had issue with StaplesFew examples are - they put items in sale and they say customers have to go to storeWhen we go to store, they say the item is sold outOnly when we talk to the store manager, then they pull the item from store room and sell itCompletely unacceptable business practices.Now, about this case, I want Staples to deliver the items which I purchased
Regards,
*** ***

Staples apologizes for the inconvenienceWhile the customer indeed purchased ink on 01/19/15, they also returned ink that same dayRegardless of when the return ink was purchased, the return cancelled out the purchase madeWe would not be able to issue credit for the recycled cartridges based on
this information

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This computer began malfunctioning prior to the day return policy...with/ very/ slow/ performance/ starting/ within/ one/ week....I/ called/ just/ several/ days/ after/ the/ 14/ day/ period/ to/ ask/ for/ a/ replacement./ This/ is/ the/ poorest/ quality/ computer/ I've/ ever/ owned
Regards,
*** ***

Staples apologizes for the inconvenienceWe have reviewed the transactions from the customer and see that the original transaction was returned and then redone with adjusted pricingWe asked the customer to provide any other documentation to look into the issue further but it was not available
Staples sees this matter as resolved as the return was completed in store that same day as shown by the receipts provided

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *

Staples apologizes for the inconvenience the customer experiencedWe have verified that the gift card was sent to the correct address that the customer verified with us on 03/19/Due to this fact and that the card was used, we are unable to reissue the gift card for the customer

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes to customer for inconvenience causedThe order charges are correct and customer was charged the sale price, the order was delivered and customer was offered a $courtesy coupon which customer has acceptedIssue resolved

HI, I have attached the actual rebate offer & terms as well as the *** prepaid card general terms that apply to all staples rebate offers offering a *** prepaid card. If you need any other information, such as the invalid postcard I received stating the bogus reason, please let me know. Thank you so much, *** ***

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Address: 500 Staples Dr, Framingham, Massachusetts, United States, 01702-4478

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