Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for any inconvenience the customer has experiencedWe researched the database and both item were approved to price matchIssued refund for the difference in price on the following orders: ***, ***, ***, ***, *** and 9***

Staples apologizes for the issues the customer has experiencedPreviously and offer had been made by the store to reach out to our warranty company partner *** and offered an onsite visit, which was declined by the customerStaples will only be able to provide the refund to the customer and again apologizes for the experience

Staples response will remain the same

Staples apologizes for inconvenience caused to customerCustomer has been contacted and has been issued the requested compensation, customer has been informed of the current delivery status of the item (s) being delivered and has agreed to wait for the order and to report any additional issues with
the said order

Staples apologizes for any inconvenience the customer has experiencedI advised the customer that we usually require a hour notice for hour delivery window time and request was attempted same day of delivery

Staples apologizes for the difficulties the customer experienced regarding the Easy Tech services at the storeA refund had been processed for $to the customer's method of paymentThe customer is being issued a check for $for the remaining amountThe customer should receive the check
in the next 7-business daysAgain Staples apologizes for this experience

Staples apologizes for the inconvenienceThe customer did not purchase additional insurance coverageAs a result, the disputed amount would not be able to be grantedWe cannot substantiate that they were not offered insurance in storeAs a result, the customer is entitled to the default declared
value and the shipping cost, which has been issued to them

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologized to the customer for the inconvenience he experienced in our storeWe have verified that the pricing signs are clearly visible for our servicesWe have also refunded the customer the full amount of his faxes totaling $for the inconvenience

Staples is certainly sorry that the Rebate did not process as it should haveWe have issued Courtesy Coupon via email to the customer for $to take care of the $rebate he did not get

Staples has advised the customer of the reason why the account has been closedAs stated in our terms and conditions, Staples may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including, without limitation, breach of terms and conditionsAt this time, we consider the matter closed and will not be opening a new account for the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
However I did respond but your website was not working right and when I went back to do it again it would not let me I did not agree to let them update my programs nothing was said to me about it at the time that took my computer in and I do not accept their side of the complaint and will never do business again with Staples They only have a thirty day warranty where *** *** has a year on their computer repair
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The computer did not work properly when I took it home and they knew thatI don't want the world I just want my money back for a job they could not complete
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI belive the misunderstanding could have been resolved if a live agent could have been reached. I spent minutes today, and about and hour last week and was not able to speak with a live person or get a correct phone number. Thanks for your assist
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I just drove in the pouring Los Angeles rain storm to a Staples to see if the $coupon was goodAfter choosing my items, and standing in a long line, at which only checkers were working, I learned that I would have to purchase items at least equal to the coupon amount, or it was a no dealSo, it was a no deal and I left the store and drove home in the pouring Los Angeles rain storm, without itemsThis 'equal to or more' disclosure was not disclosed to the consumer nor was this disclosure printed on the coupon; and, of course, no one at the store level could budge another 'jump through the hoops of fire' that Staples puts its customers through before it can purchase and leave 'happy'There! Wasn't that EASY?!
Regards,
* ***

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This has also been submitted to the FTC for advertisingI do in fact have the order emails, the screen shots, a voice mail from a "supervisor", links to others who have been scammed by this bait and switch, and other evidence in this matter. The order was placed while the item showed still in stock at the advertised priceThe company, Staples, at that time put a pending hold on my account for the amount of the price of purchase, and that hold continues todayI have put in a dispute with ***, but my cash in my account is continued to be held in relation to this orderMy conformation email indicated a shipping dateI am able to provide thisAt the time (9:52am EST 11/28) when I got the out of stock message almost hours after placing the order, I returned to the website and the item was not only still in stock, but in stock in the store as well - but at full priceI was told be a service agent I could buy the item at full price if I wanted to, which amounts to bait and switchThe receipt I received and the hold put on my funds is a contractThat did not, under any circumstances, list that this was a limited item that I might not receive. Not only were limited qualities not specified on my confirmation email receipt, but a hold has been on the amount in my account with no release since that timeJust the inconvenience alone of missing out on other sales that day due to the abysmal service AND still having a hold on my account, sorry doesn't cut itThis is not only advertising, but unacceptable servicePossibly illegal, as well, in that Staples put a hold on my funds since this past monday for a product they did not have intent to sell to me and under truth in advertising laws.If nothing else, just the poor service alone and the lies being told here, are reasons enough to reject a shallow apology
Regards,
*** ***

Staples apologizes for the issues experiencedOur Rewards Team spoke with this customer directly and issued a $Staples Coupon to the customer's Rewards accountThe customer spent $after a coupon was used and would be paid out in Rewards based on the out of pocket cost

This is *** *** Here is the receiptThe date is 10/14/Staples on my bank statementThe computer was damage while it was displaced at the storeThe staple employees did not do their job correctly, and as they agreed toIf they would of have, the computer would have been sent out on time Not two weeks later After, I had to call to Staples store backAlso, I would still have my computer I have the shipping records, and dates if need