Staples, Inc.

Staples apologizes for any inconvenience the customer experienced from our courier being unable to complete the delivery on the day her order was scheduled. The courier completed the delivery the next business day. Our customer was not charged a shipping fee.

Staples apologizes to the customer for the inconvenience that they have experienced. However, we are unable to honor the order for the mispriced chair. Please see the following which is stated in our terms and conditions:  TYPOGRAPHICAL ERRORSWhile we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Hello there            On Complaint # [redacted], I inadvertedly checke accept there resolve to the compliant.            What I really wanted to do is accept there closing of the account and re-opening a new account for me.             How do I do this, please let me know.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Per your site:My OrderHow do I check the status of my order? After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information.The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.You can also check the most current order status. To check the delivery status of your order, click on the Order Status page and then provide your order number and zip code. Or, if you're logged in to staples.com®, click on "Order Status" and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we'll contact you by phone. If we can't reach you right away, we'll contact you by email.Note, the Order Status information for staples.com orders, catalog orders and Staples® Ship Center Orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference. It cannot be used for tax or billing purposes.If we become aware of any issues with your order, you'll be contacted by a Customer Service Representative.Was this answer helpful? Yes (18%)No (82%)Please note the items in bold. We DID NOT get informed in ANY method, email or phone, that our order will not be completed. The above is taken directly from your site, of which Staples DID NOT honor. The failure to communicate, is not my issue or problem. I have included the screen capture of my order, which clear leads the consumer to believe that an email will be sent about their order.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As I already stated if they are truly matching [redacted] offers the same program they discontinued.  If they are not matching the [redacted] offer, they have lost at least one loyal customer to dissatisfaction and pricing.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experience in their local store. We have addressed the issue with the store. They will strive to make the store more customer friendly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[IThe claim 2011 haven't has no bearing on the situation whatsoever.  The warranty company was totally different and the terms and conditions were totally different also. Your employee told me and sold me a plan for two years. I was also told yesterday that if I experienced a problem in the first year you would direct me to the manufacture So you are selling a two year replacement plan that really only covers it for one year. You can have employees telling customers something different then the terms and conditions and then come back and just say we're sorry you were told the wrong information.
Regards,
[redacted]

Staples apologizes for the experience you have had with your ** computer. After reviewing the details of the case it was determined by [redacted] the issue with the computer is related to software, the home network or the ISP. [redacted] only covers issues with hardware. Staples is not able to...

process a return or exchange as it is past the 14 day technology return timeframe as outlined in the Staples Return Policy. The customer has been advised to contact ** or Internet Service Provider for assistance.

Staples apologizes for the trouble we may have caused. We have been in contact with the customer and advised them of the warranty provider and provided contact information to initiate warranty service. Should any other needs arise, we would be more than happy to assist further.

As we have previously stated, we are currently in the process of having the customer's email suppressed so that no further emails are sent. Further, the email address of the customer was attached to a Rewards account that was created. This is why the customer received receipts of purchases made in our store. That email address has been removed as part of the aforementioned process.

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer and a courtesy coupon was emailed to the customer in the requested amount of $90.

Staples apologized for any inconvenience the customer experienced. We have advised of the following that is found in our terms and conditions on Staples.com:TYPOGRAPHICAL ERRORSWhile we make every effort to provide accurate information, inaccuracies or errors may occur, including price information...

and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Staples apologized to the customer for confusion about the product. The customer was advised his claim is being investigated in order to research the product details. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted per our...

terms and conditions.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I find this unacceptable as the initial purchase was based on poor quality information from your store's representative and I never acknowledged or accepted the return policy at the time of purchase.  Since you are unwilling to compromise I believe there will need to be further action outside of this venue.  Regards, [redacted]  
Regards,
[redacted]

We apologize for the inconvenience. However, when you place an order online we are unable to completely remove the order and the method of payment due to needing a paper trail for records.

We have reached out to the customer and advised that it may have taken a few additional days. Since we have not gotten a response from the customer that he is continuing to receive more emails, we feel that it has been resolved. We also were receiving responses from the customer from an email that was different than the one provided in the complaint. We checked to ensure that email had been removed from email marketing as well.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
This is a bait and switch tactic. In other words Staples technically could have had 1 item for this special sale. After that 1 item was sold, then all other customers would automatically be charged regular price and not the price that was indicated in the online "cart." I call this "bait and switch." IMO this matter is not resolved. I caught staples cheating me the consumer. They do have these items still for sale at a higher price. So they did not "sell out." IMO this is an underhanded business practice.
Regards,[redacted]