Staples, Inc.

Staples apologizes for any inconvenience caused to customer, Staples has found that the customer's account was moved to a recovery team after there were several days of no payment. Customer has been responded to and have been informed of the contact phone number to the recovery team, in which case...

they may be able to resolve any unauthorized charge claims that the customer may have. Staples in unable to get involved in that particular process. Thank you!

Staples disposition regarding this matter remains the same. The customer may direct her concerns to [redacted]. Staples does not profit nor assume responsibility for our customers being towed if they are in violation.

Revdex.com:
I have reviewed the response submitted...

by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Unfortunately Staples would not be able to honor the Black Friday pricing as the item was while supplies last.

Staples apologizes for the issues the customer experienced with his tech services at store #[redacted] - [redacted]. Upon further research and investigation it appears the store was willing to provide the customer with a refund. A check is being issued to the customer for the requested amount of 259.98....

He should receive this in the next 10-14 business days. Again, Staples apologizes for the issues the customer encountered.

Staples apologizes for the inconvenience the customer experienced. We have agreed to pay for the repairs to be done at the [redacted] store the customer has chosen. We will be cutting a check for the final amount of the repair with receipt.

I have resolved all issues with staples and I am very satisfied with the store managers response to this problem he was very helpful and went above what I expected . I thank the store and the Revdex.com for resolving this matter so quickly the manager was very professional in resolving my problem...

I find staples to be a very reputable organization I hope to do business with in the future,again thank you for your help                                       [redacted]
*

We understand the level of frustration the customer has experienced. Be that as it may, we provided the Staples Coupons as a gesture of goodwill. We are unable to provide additional compensation nor do we compensate for lost time, wages, or resources. The order is being shipped next day after completion. The order cannot be rushed further. As it stands, Staples position on this remains the same.

Staples apologizes for any inconvenience we may have caused to the customer. Regretfully, Staples is unable to provide the customer with the promotional recycling credit past the expiration of the program. Staples cannot be held responsible for the time it took the customer to transfer his files.

We apologize for the confusion and inconvenience caused by these notices being received. We reached out to the division of Staples that handles this account and clarified with them that the notices were being sent to the location in error. The error has been corrected on our end and the mailings...

should cease.

We apologize to the customer for the troubles they have experienced with our rebate fulfillment process. We provided the customer a tracking number for their generated rebate of the $25 [redacted] prepaid card. Should the customer need any further assistance, we would be more than happy to provide...

service.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[Response from staples is unfair and unacceptable. I'm sure they on their way to oblivion with this approach to customer service and inefficient management. ]
Regards,
[redacted]

Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us.  We have investigated the customer's complaint and based on the details they have shared, was able to determine that the price match as requested it is not valid. We apologize...

that associates have made exception to this policy for this customer in the past, and thus setup the customer with incorrect expectations. It is never our intent to disrupt or disturb the business of our customers.  As per our Print and Marketing website, "Price Match guarantee on Copy and Print Services for exact job specifications which includes number of pages or sets, paper (type, weight, brightness and size) and any additional finishing services Staples will match a competitor advertised or shelf price." Therefore, because [redacted].com is producing the order on 28 pound paper and our order is being produced on 14 pound paper, this price match is not valid.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. first of all, the response is a complete misrepresentation of the facts. The item was NOT advertised as refurbished, and despite multiple efforts to convince me that I was incorrect, I was able to show, beyond a doubt, that it was staples who was in the wrong. Staples is continuing to misrepresent the facts and I have proven it to them. A $35 gift card to staples is not a resolution, as I still paid for an item that I DID NOT ORDER, and they have continually refused to deliver the right product. I would not want a gift card to a store that advertises, and fails to deliver their end of a sale- also not even remotely satisfied with the amount of effort put in by the store to try and disprove my legitimate allegations. I will attac the pictures of the listing from which I purchased the item, with.no notice of refurbished condition. Will attach my recidpt which does not mention refurbished condition either. And I will attach the bottom of my confirmation email, even going so far as to suggest a related purchase of the SAME product, but clearly labeled REFURBISHED.
Regards,
[redacted]

Please correct my email address and forward it to Staples Thanks
Regards,
[redacted]

Staples apologizes for the trouble that happened to this customer regarding Rebate. However seems that he had coupon that was for store but placed order online for Rebate the rebate was to be for $42 without coupon and $32 with coupon. We are sorry for this misconception and trouble. We have...

reinstated customer Rebate for the $42 and should arrive within 4 to 6 weeks. Tracking#[redacted]

Staples apologizes for any inconvenience we may have caused the customer. We have reached out to the customer via phone and email on file with no response from the customer. We offered to reship the item to the customer, but would need the shipping address from the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[This just goes to show you the LACK of integrity on Staples, Inc.'s  behalf.  A CONFIRMATION email DOES NOT CONFIRM ANYTHING even though an anticipated arrival date for shipment was mentioned.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. You mentioned in your reply that "either contact you for instructions before shipping, or cancel your order and notify you about the cancellation." On my case, you did not do either of this. You did not contact me at all even after its arrival nor did you cancel your order. I request you to compensate all my time and trouble
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]