Staples, Inc.

Staples apologizes for the inconvenience the customer experiencedWe have issued the customer a $courtesy coupons via email as the rewards coupons on their order were not expired yet

We apologize for the inconvenienceThere was a system error that prevented the refund from posting properlyThis has been corrected and the refund was issued on June The customer should see the credit in 3-business days

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[As I mentioned multiple times, the package is only lbs according to the tracking numberThe ** *** 15-ayis about lbs eachIt is not a problem of deliveryIt is because of shipmentSo they cannot blame me for that even I did sign! The problem is between Staples and ***I don't expect to reship anymoreI don't want to deal with a company like this anymoreI just want to get refund for $to my credit cardI shouldn't pay for what I don't even receiveThanks.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staples' rep called me on Friday and offered me a refund of $305, they did not suggest any other constrictive solutionI am very disappointed that Staples which is a national company and *** an international company did not have the minimum compassion and understanding to help me solve my problem. I am a micro dot in their businessAll I want is a working computer which I cannot replace at this time with the amount of the refund they are offering meI don't want to wait until Black Friday to buy another computer*** is offering to repair it AGAIN, after attempts ?? Are you, the Revdex.com think it is a satisfying offer?The big giants are fighting me in the most petty way and where is the Revdex.com's influence??
Regards,
*** ***

Staples apologizes for any inconvenience the customer has experiencedAt the time the problem occurred the customer was past our return period and our store has partnered with *** for a resolutionDue to Staples not having caused any damage to his laptop we will not issue any compensation
All repairs done by Staples will have to completed at the customers cost

Staples apologizes for the inconvenienceThe customer has been refunded the amount of the orderThey can expect to receive this in 3-business days

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I believe Staples' return policy is inherently unfair to the consumer and was not in any way acknowledged or accepted by me. Since I can provide evidence of the amount of purchase in the form of the receipt there is no reason for Staples to steal the difference between what I paid and some amount that they have set without my knowledge or choosing. Any proposal which does not include a refund of the full amount of the original purchase will not satisfy me
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** I contacted you by contact, as I received two responses from the Revdex.com, the first one not being answerableSo I will type it again! I do not think that *** *** is addressing the true concern of the complaintIt was not just the boxes that was the issue, yet the degrading way I was talked to I am sure that she would not like the wording that was expressed to me to be expressed to her, if she was in a foreclosureCompany policy is fine, but bad customer service is notI received a congenial call in the form of a voice mail from the GM in the morning, wanting to save a customerHis tone had changed! Yet when I called back, as he asked me to do, I got a "***" the night manager, that laughed at me and told me "I have a problem with it", going against the GM's voice messageI saved the message, so why is one telling me one thing, and the other a different, all in the same dayBAD PR! Maybe, due to the situation POLICY may need to be individually assessed or viewedI know boxes are sold thereI am going to have to lose my home and have to use used boxesI do not think *** would appreciate the demeaning attitude if she was on this side of the counterI still have a voice, and could be the best PR Staples has ever had! Or the worstTreat a customer right and it could prove more valuable than any expensive ad.I can't get to anything allowing me to add anything to #***I received a non-satisfactory email from the presidents office, *** ***, stating that it is their policyI answered her stating that it wasn't even about the boxes, if she read the complaint, but the degrading wording to me that was the real issueI also had a phone voice message from the General Manager stating, in a very nice voice, that he "thought they were going to save the boxes for me", shipments were on Tuesdays and would have no problem saving them, to let him know if I still wanted themHe also stated that he would be calling me back later in the dayThat did not happen, yet I called when I heard the message to let him know "yes" to save themI got a very rude "***", the night manager, that stated that he "had a problem with that" and "report this to the Revdex.com", then telling me that he would save them at the endHe also stated "You can BUY our boxes we sellThis is the Problem to begin withI explained to him I was going through a foreclosure and could not BUY boxes, that was the reason behind using used boxesThe problem to the Revdex.com is the service and rude attitude, being laughed at by ***, and the demeaning attitude of allWhat ever happened to customer service? *** ***

We have researched the issue and apologize for the inconvenienceThe customer paid for the order with an $non refundable coupon and $in cashWe offered to have the cash portion of the transaction refunded via check, which the customer has accepted

Staples position on this matter remains the sameWe would not be able to refund the customer for services completed for the reasons previously stated

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The reason I rejected the response is that the Staples personnel lied, and the amount I was charged for the printer Staples DIDN'T EVEN HAVE, WAS INDEED TAKEN OUT OF MY ACCOUNT. It tied up that amount of money in my account for days and prevented me from obtaining the funds to buy the printer from another store which DID have it. They also lied about features the printer had and didn't have. I have been a long standing customer, and a very faithful one of Staples for a very long time, and have gotten nothing but the run around, and been short-shifted all along i.ewith their ink recycling program. This was the last straw, and they should be penalized for improper use of their policies in general, and for this fiasco in particular which has caused me great inconvenience. They don't seem to care to even see this or the fact that so many people complain about them. I hope fervently that I NEVER have the need to even step into another Staples store, and will certainly NOT use Staples.com again!!
Regards,
*** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response does not address any of the issues I raisedMy problem is not that an item was out of stock, I wouldn't complain abut that as it's a thing to happenMy complaint was about the rest of the situationWhy was the item showing in stock for online orders and then get cancelled the NEXT DAY? Then when attempting to do a store pickup where the system searches for availability (as I stated that the store I wanted showed it out of stock) I was informed that it was in stock and placed a new order ONLY TO GET IT CANCELLED due to it being out of stockI then found another store that showed it in stock, yet when I tried to place this order my promotion wouldn't apply as it SHOWED AS USED due to the previous order that had been cancelled. Next I tried to contact customer service and received terrible serviceI was told despite what the online system shows regarding individual store availabilityI HAVE TO CALL EACH INDIVIDUAL STORE TO ENSURE THEY ACTUALLY HAVE ITWell I actually attempted this and guess what that didn't work eitherThe first store told me THEY WEREN'T SURE I THEY HAD IT OR NOT, now how am I supposed to order if the store themselves don't know if they have it and have no way to check? The next store I checked was having the same problem but instead of admitting they didn't know, they placed me on hold and after 30+ minutes just disconnected the call.Now which part of this complaint was actually addressed in the response?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I will be happy to accept your resolution when I see itI've called and emailed four times since November and was told each time the situation was resolvedSo, You can see why I'm not taking your word for it Until I actually see it
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have issued the credit of $back to the customer's method of paymentPlease allow 3-business days for the credit to post to your account

We have been in contact with the customer and apologize for the issues he has experiencedWe offered to send him a $Staples Coupon for his troubles and he accepted it as a resolution

Revdex.com:
Regards,
*** ***

Staples apologizes for any inconvenience we have caused the customerWe reached out to the customer and advised that if the store was to look at the computer and run a diagnostic it would be a charge of $and this would cover the cost of repairs save the cost of partsWe also advised
him that since it is beyond the return policy time frame he would need to reach out to the manufacturer to have this resolved

Staples apologizes for the inconvenience caused to the customerIt is never our intentions to disrupt the business of our customersStaples advertises product details based on what is provided to us from their manufacturer. We have shared this customer feedback with our Product Buyer to ensure these details are researched with the manufacturerThe customer has been advised that they are within our day return policy and have every right to return the product should they not be fully satisfied

Staples apologizes for the inconvenienceAs indicated on Staples.com Help Center, we are unable to accept cards issued outside of the United StatesThe customer will need to place a new order with a different method of payment

Staples apologizes for any inconvenience we may have caused to the customerWe would like to welcome the customer back to the Staples store to receive a refund of the $Easy Tech Services