Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:Attempts were made to complain about the accommodations.  No attendant was on duty at the front desk area and no person answered the phone.  It was 2 AM.  At 6am I finally found someone who seemed very inconvenienced at having to get out of a chair to speak with me and annoyed that I requested the location of a vending machine as there were none visible and no bottled water or drinks were provided in the room or available at the front desk for purchase.  The person at the desk simply said “just walk a few buildings down” and turned and walked away.  I assume they were referring to another business.  If the business claims no attempts to complain were made, they are dishonest.  No resolution will be accepted less than a full refund.  I have tried to upload pics from the room but am not able to do so for some reason.  Will be glad to email them if requrested.  They have been sent to the business.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] Airport Convention
Center booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Better Business...

Bureau concern in our Executive Offices. As we understand, you
are concerned that the hotel's pool will not be available during your stay. We
have contacted the hotel and we were advised by [redacted], hotel front desk
representative, that their pool will be opened on the your scheduled check in
date.
 
We reviewed your reservation and verified that hotel's
average guest rating is 7.4 out of 10. This rating is based on actual reviews
from customers who have booked on our site and stayed at the hotel. We assess
each property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our hotel ratings are actually stricter than other
national rating companies. We are confident that the hotel will work to exceed
your expectations.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: this hotel also confirmed bed bugs in my room. I need a full refund immediately before filing a small claims against your company and business.
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. I am sorry that priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Priceline.com has cancelled my reservation and refunded my account in full, as requested. They would not, however, accept any responsibility for the flagrant error in hotel rating - even when presented with customer reviews found on their own website. I cited a specific example of a traveler who complained of a broken (cracked glass) television and insect problems in her room - and yet her "rating" gave the hotel a "9" on a 10-point scale. Really? Oh, well. Lesson learned.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:my issue was not with making the changes to the reservations but about how unprofessional their customer service was. Nothing in their response addressed that. I work for a rather large company make a lot of travel arrangements and am very active on [redacted] do plan on sending multiple emails within our large organization to Never use Priceline, Bookings, or [redacted] since you are one big scam. I also plan on letting everyone know of my experience throughout [redacted] and explain how UNPROFESSIONAL your customer service was and after filing a complaint with the Revdex.com the only thing you addressed was the reservations being corrected. For your information I am still waiting for the email confirmation about the change in reservations. I had to call the hotel directly to make the confirmation. 
Sincerely,
[redacted]

From: [redacted] Sent: Friday, August 12, 2016 3:30 PM To: i[redacted] Subject: Complaint id#[redacted]   It seems that Priceline.com LLC has finally stepped up to the plate and resolved this issues. No further action is required by you.   Thank you,  ...

[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you found a less expensive  itinerary on Avis' website. We reviewed your
information and verified that the same exact itinerary on [redacted] offers a higher
rate of $783.02. We apologize; however, in accordance with our Best Price
Guarantee, no refund is due.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I sent photos showing that it never started seats as an extra charge. How big does [redacted] yaht got to be?
Sincerely,
[redacted]

Our record indicates that this matter has been addressed to the customer’s satisfaction.
Sincerely,
N D[redacted]
Priceine.com

I
have received the consumer’s additional comments and am sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
N.
D[redacted]
Executive
Offices

one thing I need to clarify:"We have contacted the [redacted] By [redacted] Hotel [redacted] Airport and verified that they have provided you the correct room type with  complimentary breakfast with no additional fee. "we got free breakfast and correct room type doesn't has any relation with you. [redacted] front desk told me in person, face to face said that"through phone call, priceline told me that DO NOT GIVE THEM BREAKFAST AND JUST GIVE THEM A STANDARD KING BED ROOM WILL BE OKAY" and your customer service told me word by word saying that "your order is nontransferable and nonreturnable, if you have any other questions call us again bye" that's your service! since you already know that I can do nothing with it, so you can playing me around with no cost!~why finally [redacted] gave us free breakfast and right room is because front desk has seen so many third party like you cheating customer cases, and I checked in in the early morning around 1am, so they finally give us what we deserve!there is none of your business about we finally get free breakfast and right room type, DON'T TAKE ADVANTAGE OF IT IN THIS CASE. what you did to us is that your customer service told [redacted] NOT TO GIVE US FREE BREAKFAST AND NOT TO GIVE US THE RIGHT ROOM TYPE that's what you did to us!PRICELINE OWE US APOLOGIZE WITH NO EXCUSE.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting us regarding your reservation at the [redacted].We thank you for your patience while we research this booking for you. We have been in contact with the hotel and are currently making attempts to...

resolve this issue for you. We hope to be in contact with you in 3 to 5 business days with a resolution. Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C[redacted]Executive Offices

Thank you for taking the time to contact us regarding your [redacted] Rent a Car reservation for Trip Number [redacted].   We are writing to let you know we received your email in our Executive Offices.   We understand you are requesting for a refund of the difference because you booked a...

reservation through Payless at a lower rate. We reviewed your information and verified your reservation does not qualify to the Best Price Guarantee. In order to qualify, the lower price including taxes and fees must be available to the general public for booking on a website in the same currency, using the same form of payment and from same point of sale as your original reservation when you contact us. The lower price must be an exact match to the itinerary booked on Priceline.com. It should be for the same rental car company, same car type, same pick up and drop off location, same pick up and drop-off dates and times, and must include taxes and fees. We sent you a separate email that contains the compete guidelines to our Best Price Guarantee. We apologize, we are unable to issue any credits/refunds.   Thank you for your time. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  The evidence they present is something which I also stated. The issue is not that. The issue is that  I was redirected by the system to the wrong city. And Even I have asked reversal within an hour , and the company should accept that without any penaltysince there is no any damage to them. 
Sincerely,
[redacted]

Dear Ms. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Numbe[redacted]Rest assured that your concern was documented and researched. We apologize for your experience. Customers are our number one priority, and we work hard to make...

your experience with us a positive one. Your feedback is appreciated. We see that your reservation has been refunded in full. In addition, we would like to offer you a 30% coupon that you can use for a future hote[redacted]s Deal purchase. This coupon expires on September 1, 2017. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.
[redacted] We apologize for any inconvenience and we thank you for your time.Sincerely,[redacted]Executive Offices

Dear [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] Philadelphia-bucks County booked under
Trip Number [redacted]. As we understand, you would like to...

receive a refund
for your reservation due to the issues you had at the hotel during your stay. I
apologize for any inconvenience this may have caused.
 
I contacted the [redacted] Hotel Philadelphia-bucks
County and they agreed to refund your reservation. I processed a full refund in
the amount of 124.26 USD back to the same card that was used to place the
request. Your refund will be processed by our system within one business day
and your bank will post the refund back to your account. Bank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days.
 
We forwarded your concern to the appropriate people at
the hotel to take note of your issue . Rest assured that everything will be
noted and your feedback will be passed on for documentation and reference.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Dear [redacted],
 
We wanted to take this time to contact you in regards to
your rental reservation with [redacted] Rental booked under Trip Number
[redacted] .
 
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices. As we understand, you
were charged an extra fee for mileage by the rental car company for your
reservation. We reviewed your reservation in our system and verified that prior
to purchase you were advised the reservation includes unlimited mileage;
however, some rental car companies have additional restrictions regarding
mileage and [redacted] Rental's policy and rules information regarding local
renters were presented to you prior to purchase. We contacted [redacted]
Rental and they verified that you are a local renter. We apologize, however, we
are not able to provide you any refund.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under Trip
Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices. I understand your
request for a refund of the difference between the price you paid, and the
lower price you heard the hotel offered at the property.
 
Our records indicate that the hotel's regular online rate
at the exact time of booking was 134.10 USD, so we have calculated your savings
of
23.10 USD or 17.23%. Because rates and availability
change constantly, we do offer price adjustments for eligible customers who
find a lower rate through our Best Price Guarantee promotion. If you want to
view the full details, please click on the following link, or copy and paste it
into your web browser:
 
http://www.priceline.com/landing/best-price-guarantee.htm
 
As you can see on the details of our Best Price
Guarantee, the lower rate must be available online. Since the lower rate of
103.00 USD that you heard the hotel offered at the property was not offered
online, it is not eligible for our promotion. For this reason, we regret to
inform you that we are unable to fulfill your request for a price adjustment on
your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwere unable to use the reservation because the hotel don't accept pets.We apologize for the inconvenience.We checked our records and verified that pet-friendly was...

not guaranteedfor your reservation. The guaranteed amenities were provided on yourcontract page prior to booking.As per cancellation policy, your reservation is already non-refundableat the time of booking. However, we made an exception after the hotelagreed to refund your reservation. We have canceled your reservation anda full refund of 227.26 USD was processed back to your account. Bankprocessing time varies so please check with them if you don't see therefund posted to your account within the next few days.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices