Stahl Construction Company

Dear Mr. Gupta,
 
Thank you for contacting us regarding your reservation at
the Buena Vista Suites booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting...

to
cancel your reservation because of renovations.
 
We contacted the hotel and were advised that the game
room was under renovations, but would not affect your stay. Since the
renovations are minor, the hotel made a business decision to stay open. We are
sorry if you are unhappy with the minor renovations during your stay; however,
your request is non-changeable, non-refundable and non-transferable.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

When selecting a Name Your Own Price reservation, Priceline discloses prior to purchase that any parking fees are not included in your offer price, and paid directly to the hotel.
Priceline places the following disclosure regarding this matter labeled under Important Information....


Important Information
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
Consumers who wish to purchase accommodations that offer free parking have the option to select Priceline’s Published Price option where the consumer selects the specific hotel property and specific amenities, (such as free parking,) from a list of properties.
Once again, than you for getting in touch about this.
Sincerely,N D[redacted]Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-14 18:02:27
Please Review Your Request
4 Star Deluxe Hotel, [redacted] Area  
Which hotel will I get?
Check-In Date:
Wednesday, October 14, 2015
Check-Out Date:
Thursday, October 15, 2015
Region
[redacted].
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Guest Score 7/10 or Higher
Number of Nights:
1
Offer Price Per Room, Per Night:
US$ 200.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 200.00
Taxes and Service Fees:
US$ 41.58
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 241.58
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
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24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]

Dear Ms. [redacted],
We are contacting you today regarding your rental car reservation with [redacted] Rental for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that the rental partner was unable...

to honor the reservation. We apologize for the inconvenience. Our Rental Car Team reached out to our rental partner about your concern. We are sorry if we are unable to book a new rental car reservation for you. However, you can go back to [redacted] Rental to rent a new vehicle. Unfortunately, Mr. [redacted] will have to pay more up front but will receive the refund after the rental is completed. You may send the receipt as an attachment in reply to this email. The attachment needs to be a PDF or JPG file no larger than 2MB. Also, you may send it to fax number [redacted].
You may also send the receipts incurred due to this rental car issue during the trip for possible compensation.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

Hello. Please see the response below that we have sent to our customer. Thanks.Dear [redacted]
*Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. I understand that you would like to be refunded for this unused rental car reservation.  I have reviewed our records and determined that we received notification from your bank on September 25, 2016 that you have disputed this transaction. This effectively reversed the sale and initiated the chargeback process between your bank and Priceline. Priceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservation; hence, your reservation was cancelled. As per policy, your reservation is restricted, which means it cannot be changed, cancelled or refunded. However, since we value your business, we decided to make a one-time exception and submit a refund request for the total cost of your booking. A refund request amounting to $323.52 was already submitted to our Management Team for review and approval. Once approved, this will be credited back to the same card that was charged by us. You will be receiving another email from us advising the status once the refund request is completed. Thank you for your patience while we resolved your issue, and I hope you find this information helpful. Sincerely, [redacted]Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We further researched your issue and see that your booking is confirmed leaving between 6am-2pm as stated on the contract page. As a gesture of goodwill, we will be processing a refund of $272.00 back to the original card used. We process the refund in our system within one business day, however, posting will depend on your bank. I would like to thank you for bringing this to our attention.It will help us improve our operations and services. We hope we can still have the opportunity of assisting you in your future travel needs under a more favourable circumstance. Sincerely, Executive Office

Complaint: [redacted]
This is not a response. I indicated the dates were wrong and they provided no way to change the dates. I indicated the resort fee is actually 50% more than the quoted price which indicates they are withholding critical information. It is not ethical to have no refund policy and should be illegal. They should be an F company.
Sincerely,
[redacted]

Hello. Please see the response we sent to our customer below. Thanks. [redacted]
*I am writing you today regarding your Revdex.com complaint concerning your hotel reservation at the [redacted] under Trip Number 1[redacted] We are sorry to learn that you...

felt that this hotel does not meet your expectations. While placing your request, you agreed to accept any 3-Star hotel within the area you selected. We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted] We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel. All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our website. While you may have felt that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property would have met your expectations. Your reservation was confirmed and the room was available on your scheduled date of stay. We truly regret to advise you that we are unable to fulfill your request for a refund. I know you expect a different answer; however, there are no other resolutions that I can offer because of the restrictions. Sincerely,*
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:The airline, [redacted], blames Priceline and Priceline blames [redacted]. How convenient. Priceline should inform their employees of this information, as at least the one I spoke with was clueless to the fact that I would be unable to use my return flight. I told the Priceline representative my plans, and was not told otherwise. I still believe that I am owed a refund for half of the cost of the cancelled flight. 
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $539.30 was issued to the credit card account used to make the purchase.

I have received the consumer’s additional comments. The following was sent to the consumer concerning the refund status:
Dear [redacted],
The following outlines your ticket refund completed on 30 NOV 2015.
Refund Amount per ticket: 146.31 USD
Number of Tickets Refunded: 4
Total Cost to Exchange: 585.24 USD
Please note that refund are posted within 7 to 10 business days but may take 1 to 2 billing cycles as the maximum. You may want to contact your bank directly as posting of the refund depends on your bank processing time.
Sincerely, Priceline.com Travel Services Team

[redacted]r,Thank you for taking the time to contact us regarding your reservation at the [redacted]We are writing to let you know we received your email in our Executive Offices.The terms and conditions of Priceline.com's Best Price Guarantee states,...

the lower price for the same exact itinerary, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact us. When you contact us and tell us where you saw the lower price, we will then need to verify the price and availability right then and there. If the discount was offered through the Kayak application, we would not be able to view and validate that information right then and there. A separate email with the complete guidelines to our Best Price Guarantee was sent for future reference.Furthermore, a refund request in the amount of 10.00 USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your request. This process can take up to 14 days. We will try to expedite this process. Once the refund is approved, your refund will be processed by our system within 1 business day; however, it may take up to 5 business days for your bank to post the refund to your account.Thank you for the opportunity to assist you and we hope you find this information helpful.Sincerely,[redacted]Executive Offices

Please see the response below that we have sent to our customer.  Thanks.[redacted]ll, We are contacting you today regarding your reservation at the [redacted]r booked under Trip Number [redacted] We are writing to let you know that we...

have received your Revdex.com concern in our Executive Offices. As we understand, you intended to book the reservation for a different hotel. We apologize for any inconvenience this may have caused. We reviewed your reservation and verified that you selected a non-refundable rate for your reservation. There's no option to select a specific hotel for the type of reservation that you purchased and the hotel information will be provided after purchase. There's also no guarantee that you will receive a hotel that was viewed during a previous search because the properties in the disclosed price listings can be different than those in the undisclosed selections. For future reference, you may choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchase. I apologize; however, we are unable to process a refund for your reservation. We apologize for the inconvenience and hope you find this information helpful. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: As I explained in my initial complaint, I did not have the ability to change the rental car times since they were automatically pulled from the Priceline system based on my flight information (as confirmed to me by a rep via online chat). On a side note, the time chosen for me to return the vehicle, does not even make sense since it is 1/2 hour before my flight is scheduled to leave when I need to be well through security at that point. In addition, considering how unhelpful their customer service people were when I spent over an hour trying to resolve this issue, I doubt they would have been able to assist me in changing the times as well. I am extremely disappointed that a large company like Priceline does not have the common courtesy/decency to refund a client for a minimal amount. This is terrible customer service and I hope that all future/potential customers are aware of the horrible way they treat their customers. I will be sure to never use priceline again for any of my future travelling needs.[redacted]

we regret the customer's continued dissatisfaction.  However the customer has chosen to initiate a credit card chargeback and as a result, we are unable to take any further action until the chargeback process concludes.

The consumer selected a Published Price rental car reservation with [redacted] Corporation.
Payment for this reservation is due when the car is returned to Hertz,
and will be charged and collected by [redacted] Corporation.  We apologize for any inconvenience experienced
by the consumer, and we...

are sorry that [redacted] was unable to accommodate the consumer’s
reservation.
Sincerely,
N D[redacted]
Executive Services
This
checkout page for trip number [redacted] was submitted on 2016-02-19 14:05:02







 
Previous Page    /   Your Booking Details
4 2 auto ac  Unlimited
Mileage
Compact Car - Ford Focus or similar†
make / model not
guaranteed
Pick-up / Drop-off:
[redacted]
Pick-up Date &
Time:
Friday, February
19, 2016 - 4:30 PM - Hours of operation
Hours Of Operation for Pick-Up Location
Opening time


Closing time




7:30AM


6:00PM



[x] close window
Drop-off Date &
Time:
Friday, March 11,
2016 - 12:00 PM - Hours of operation
Hours Of Operation for Drop-Off Location
Opening time


Closing time




7:30AM


6:00PM



[x] close window
Rental Car Company:
Pay at Pick-up Free Cancellation


Add Child Seats and Special
Requests (Optional)

You can request any of the options below. These requests cannot
be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.

Child Seats


0
Infant Child SeatFor infants less
than one year and under 20 lbs

0
Toddler Child SeatForward facing for
children weighing 20-40 pounds up to 40 inches in height

0
Booster SeatFor children
weighing 40 to 80 lbs

Special Requests

Left Hand Handicap Control
Right Hand Handicap Control
Navigational System
Ski Rack

Add
Collision Damage Coverage
Get Collision Damage
protection now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information
·       $35,000 in Primary Coverage so you won't
need to file a claim with your regular insurance
·       Includes cost of repairs for collision or
damage to a rental car
·       Allows for cancellation with 100% refund up
until requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.


Summary
of Rental Car Charges

An estimate of your
rental car reservation is shown below. Prices may vary depending on special
requests and items purchased at the counter.
(CCAR|3|R|N
SJCN21|SJCN21|418.08)
Weekly Rate:
$418.08   (3 x $ 139.36 )
Taxes and Fees:
$61.50
Total Amount Due at
Pick-Up: Prices are in US
dollars.
$479.58 $528.49
You save $48.91 Pay at Pick-up
Additional
payment required for special equipment.
Collision Damage Coverage
Amount Due Now:
$231.00 (21 x $11.00) Due today. Collision Damage
Coverage will be charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:

Tax


$38.59




VEHICLE LICENSE
FEE RECOVERY:


$21.42




ENERGY SURCHARGE:


$1.49




Total Taxes, Fees
and Surcharges


$61.50




Prices are in US dollars.
[x] close window
Driver
Information - Must match photo
ID
The driver may need
to provide a credit card at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.
First
MI
Last
Under 25?
[redacted] Gold Plus
Rewards: Apply Other
Promo/Discount Codes   (Optional)   
Corporate
Discounts or Special Rates
Please enter any
special rates or promotional codes that you would like to apply to this
rental car reservation. Be sure to confirm that these discounts have been
applied when you pick up your rental car.
Corporate Discount
(CDP, AAA Discount Number)
Rate Code (RQ)
Promotional Coupon
(PC)
Close





Important
Information
Once you've reviewed
your information above, please review the following rules regarding rental
cars issued through priceline.com:
·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·       Payment for this reservation is due
when the car is returned and will be charged by [redacted] Corporation.
·      
Additional charges
may apply at the counter if you pick up or drop off the car at a different
date, time, or location than you requested for your reservation.
·      
Only the driver will
be able to pick up this rental car at the counter. An additional driver can
be added at the counter for a fee payable directly to the rental car company.

·      
Additional charges
may apply for drivers under the age of 25.
·      
[redacted] Corporation
will charge the driver at the rental counter for optional items you add to
your reservation, including any child seats or special requests such as
pre-paid fuel.
·      
The driver will be
required to present a valid driver's license and a valid credit card in
his/her name at the counter for the refundable security deposit. Rental car
companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information or to
determine whether a debit card deposit is allowed, please review acceptable
payment options in the partner's policy information. Pre-paid cards or cash
will not be accepted for the security deposit.
·      
Your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Corporation's specific
policy.
·      
Please see location
specific rental policy and rules information
[x] close
window





I agree to Booking Conditions, [redacted] Rental Policy and Rules,
and Terms and Conditions by
booking this car.












3/1/2016






Complaint

My family and I were traveling and decided to stop for the night. We searched in a particular city and it pulled up a list of hotels. The ad said it wouldn't give any information until we purchased, and I assumed it was safe because Priceline.com is a reputable company (so I thought). After the...

purchase I looked up the address and it was 30 miles away from the city I searched. After 2 days of driving, at midnight, we did not want to back track 30 miles so we decided to cancel the purchase immediately. We then found out there is a "no change no cancelation" policy for this room, which was not disclosed previously to purchasing the room. They expect us to blindly make a commitment, and do not allow cancelations?? I searched for the area I was in, not 30 miles away. At the very least it should have been disclosed that it is not in the area searched! I am very upset and won't be using Priceline again unless this gets resolved, which is a shame because I was really excited to discover the company because we travel frequently and are always renting rooms.







Desired Resolution

I would like my money back for the room we did not get to stay in.

Consumer Business Dialog

Sent:  4/23/2016 11:47 AMDear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation under Trip Number [redacted]
 
I am writing you today because we received your RevDex.com concern in our Executive Offices. I am sorry...

to learn about
your medical emergency that resulted to the cancellation of your trip. I
understand your concern regarding the cost associated to rebooking your ticket.
 
I have reviewed your issue with our Air Travel Services
Department, and we have determined an issue with the system where it displays
higher fares than usual. If you can reply to this email to provide the best
time and phone number to reach you, I can have one of our specialists from our
Air Travel Services Department contact you to discuss your options in rebooking
your ticket with the updated fares.
 
We look forward to hear from you.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]I am rejecting this response because:  As a Revdex.com Accredited business, I expect to receive customer service that assists with resolving my dispute; I understand that I initialled the contract agreement, however upon realizing the dates were incorrect, I feel that failure to allow customer's to make corrections is not only misrepresentation, but also unethical.  Due to Priceline.com negligence, I was forced to make another reservation through another company as the dates of the Priceline reservation were incorrect.  Priceline has not offered to resolve my dispute amicably, despite my attempts to correct the reservation date.  It is unfair practice to charge consumer's for services not rendered.  Per my conversation with [redacted] rental, this reservation was never provided.  I will be escalating this matter to the [redacted] The Comptroller of the Currency, as well as the Consumer Financial Protection Bureau.
Sincerely,[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, she was unaware that she was purchasing a hotel room reservation at the rate of $71 per night.
 
Attached hereto is a copy of the...

consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the summary of charges disclosing a room rate of $71 per night.
Once again, thank you for getting in touch about this. 
Sincerely,
[redacted]
Priceline.com
This link has been provided to you so that you can view the Contract Page you were presented when you were submitting Trip [redacted]. Just click on the link, or if that doesn't work, please copy and paste the entire link into your browser. [redacted]Note that in order to view the page referenced by the link above, you may need to have Adobe Reader installed. If you are unable to view the above page, you can download Adobe Reader from [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Priceline is processing a full refund at the direction of Great Wolf Lodge for the full amount that I paid.  This was definitely not the best customer service experience with Priceline, but I am appreciative of the fact that Priceline responded quickly to my concern once it was communicated to Revdex.com.  I would like to say that through everything, there is one Priceline rep that I believe deserves to receive commendation.  I did not get his last name, but [redacted] (I spoke with him around 10 pm on 7-19-2017 after being transferred 4 times to representatives that could not assist) was extremely professional and showed deep concern for the matter.  Although he was not able to help me resolve this personally, he was very attentive until he was assured that he had placed me with a supervisor that could be of assistance.  I hope Priceline can identify this gentleman and pass along my gratitude.  Thank you.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Resort and with [redacted] Rent a Car, for Vacation Package Request Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our...

Executive Offices. I am sorry to learn of your experience with your hotel and rental car reservations.
I contacted [redacted] Rent a Car and they confirmed that your reservation was not used. I have processed a full refund for the rental car portion amounting to $145.35. The refund will be processed through our system within one business day. It is your bank that will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.
[redacted] Rent a Car has advised that you may contact their [redacted] Department for more information at: ###-###-####.
In the meantime, regarding your concerns with your hotel reservation, we are currently reviewing this with our hotel partner. I hope to be in contact with you in the following 5 business days with a resolution.
I apologize for any inconvenience and truly appreciate your patience while we resolve this issue.
Sincerely,
Berna A[redacted]
Executive Offices