Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had a bad experience was not satisfied with what I received as bugs in the bed are unacceptable and now I am being robbed of my money.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11703796, and find that this resolution is satisfactory to me.
Thank you.
Sincerely,
[redacted]

We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Conspicuously placed with the mapping guidelines presented on the Name Your own Price website, Priceline discloses the following:
We will find you a room in a hotel willing to agree to your price in the shaded area
The consumer selected the shaded area labeled [redacted] [redacted]
We have confirmed that the [redacted] is located in the shaded area of the mapping guidelines for the area labeled [redacted] [redacted].
I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
Please see screen shots attached herewith.

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to your rental reservation with [redacted] Rent a Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we...

understand, you said that you were charged $95.60 by [redacted] Rental Car for your rental.
Please be advised that your reservation was pre paid, and you should have only been charged additional fees by the rental partner if you purchased additional items at the rental counter, or if you requested an upgrade.
 
We reviewed your reservation in our system and verified with [redacted] Rent a Car that they placed an authorization on your account for the security deposit and that it was released when you dropped off your rental.
 
However, if you confirmed with your bank that you were charged by [redacted] Rent a Car, kindly send us a copy of your billing statement showing the charges and send it to 866-741-5647. Kindly include your name and the trip number of your reservation, which is [redacted].
 
Once we receive the document, we will research your issue further with the rental car company.
 
We apologize for the inconvenience and hope to hear from you soon.
 
Sincerely,
 
[redacted]
Executive Offices

Our record indicates that this matter has been addressed with the consumer. A refund request for $295.20 was submitted and the $7.80 per ticket processing fee is non-refundable.
Sincerely,
N D[redacted]
Executive Serrvices

Our record indicates that this matter has been addressed with the consumer, and a $530.73 refund is being processed.
 Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:   Please see attachment of proof sent in b y consumer.
Sincerely,
[redacted]

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. We provide hotel chain examples for illustration of what you may
expect when choosing a star level. We do indicate that the brands shown are
only examples and may not be a part of our program. Every hotel is different
and not all hotels within a certain chain have the same star level rating. Our
records show that the consumer’s selected reservation is non-changeable,
non-cancelable and non-refundable. This information was presented to the consumer
prior to purchase when the consumer was asked to review the reservation,
including the terms associated with cancellations or changes. As noted on the
attached initialed contract page; the consumer agreed to those terms. However,
as a one-time exception, we offered the consumer the option to cancel this
reservation minus a 1 night cancellation fee. Should the consumer wish to
cancel this reservation for a fee, the consumer may contact us directly at: ###-###-####
before April 1, 2016. Cancellation or refund may not be available after this
date. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time,
Monday through Saturday. The consumer will need to enter the Trip Number, which
is [redacted]51, when contacting us. Please note that the number provided above
is a United States phone number and the consumer may incur toll charges when
calling from outside the United States or Canada.
Sincerely,
N. D[redacted]
Executive Offices
This
checkout page for trip number [redacted]51 was submitted on 2016-03-14 19:20:13
Please
Review Your Request

2½ Star Moderate-Plus Hotel,
[redacted] - [redacted] Area  
Which hotel will I get?




Check-In Date:


Thursday, April
14, 2016




Check-Out Date:


Sunday, April 17,
2016




Region


Portland, ME




City Area:


[redacted] - [redacted]




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


[redacted] D. [redacted]




Number of Rooms:


1




Guaranteed Amenities:


Indoor or Outdoor Pool, Pets
Allowed, Free Breakfast, Guest Score 7/10 or Higher




Number of Nights:


3












Offer Price Per Room, Per Night:


US$ 70.00





Travel
Insurance:


US$
15.00






Subtotal:


US$ 210.00





Taxes and Service Fees:


US$ 32.40





Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:


US$ 242.40



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired



 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>

100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.



I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.




Please check the box above to indicate that you have reviewed
these rules and your hotel request, and that you agree to abide by
priceline's terms and conditions.












Read More Customer Complaints:

385
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Please accept our apology, our agents advised you that your Trip Insurance is non-refundable, travel Insurance can also be refunded within 24hrs of purchase. Our accounting department has processed the refund of 57.04USD on January 23, 2018. Refund is processed through our system within one...

business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. You may want to try our Hotel ExpressDeal. As a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Deal. Coupon Code:  [redacted] The coupon will provide a discount of 20% on your next reservation. This valid only on Express Deal® hotel stays and will expire on October 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Thank you [redacted] for taking the time to notify us of this situation. We look forward to serving you again soon. Sincerely,Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that your reservation...

was cancelled without your approval. We truly apologize for the inconvenience. As mentioned on the emails that were sent out, the property incorrectly loaded a rate of $24.00 per night. The hotel stated that this rate was not correct, and they are not honoring any reservations booked at this price. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookings. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them.   As soon as we received this information, Priceline sent emails advising that reservations have been cancelled. Additionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future [redacted] Express Deals reservation. These coupons are valid for 1 year and will expires on April 01, 2018.   Also, as an additional compensation for each cancelled booking, we can offer a $25 credit towards a future published hotel reservation purchased on our website. Once the new reservation is booked, call us back at [redacted] with your new reservation number and we will apply the additional $25 credit.   We apologize; however, we cannot reinstate the reservation.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear Ms. Banks,
 
We are contacting you today regarding your reservation at
the [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
did...

not use the reservation and you would like to be refunded. We apologize for
any inconvenience this may have caused.
 
We contacted the hotel and verified that you did not use
the reservation. The reservation is supposed to be non refundable; however, we
made a one time exception to refund your reservation. I processed a full refund
in the amount of 109.48 USD back to the same card that was used to place the
request. Your refund will be processed by our system within one business day
and your bank will post the refund back to your account. Bank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: the name of the booking service I used on Priceline is "Name Your Own Price". It isn't "Name your own price but maybe pay more and have no way to cancel that". Mandatory charges should be shown to bidders before the bid is accepted and final/not-cancellable. It was no secret that this hotel charges a mandatory hotel fee. They should not have been an option for Name Your Own Price for that reason. I have booked rooms using this feature on Priceline for years and have never encountered mandatory fees before. A search of news coverage on this topic shows that they are becoming increasingly prevalent and Priceline should modify it's service to make customers more aware of them in advance. Several stories by major news outlets have reported this as a customer issue. Priceline should take leadership on insuring their users are aware of these fees and allowed to withdraw a bid because of them. 
Sincerely, 
[redacted]

Our record indicates that the consumer selected
a reservation with two double beds booked for double occupancy.
 
 Attached
hereto is a copy of the consumer’s contract page agreeing to the terms and
conditions of the purchase, including the room type selected.
Important...

Information
·      Room Description: Double
Room With Two Double Beds - Non-Smoking - Equipped With A Microwave And
Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi.
 
·       
All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
 
Thank you
for the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-20 14:21:21






 





Please verify the following
information to continue with your request.

Please check the
state/province/county you have entered.
In order to enter a zip or
postal code, you must select a valid U.S. State or Canadian Province.























[redacted]
 
[redacted]
FREE Cancellation until 11:59 PM on 05/21/2015
Freebies:
Hotel Freebies:
Free internet and
free parking


Check-In: Sat, May 23, 2015
Check-Out: Mon, May 25, 2015
Room Type: Double Room with Two Double Beds ~ Non~Smoking
- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: Good news! This reservation qualifies for
free cancellation up until 11:59 PM local hotel time on Thursday, May 21,
2015. If cancelled or modified up to 1 day before the date of arrival, no fee
will be charged. If cancelled or modified later or in case of no-show, 100
percent of the first night will be charged. Any cancellation and/or change
fees described here are charged directly by the hotel.






Pay
When You Stay?
room

































Summary
of Charges

Room Cost
(details)

$99.00

Rooms

1

Nights

2

Room Subtotal

$198.00

Taxes

$29.72

You Pay Today

$0.00

Total Cost

$227.72

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms






For many of our hotels, you're able to pay the
hotel directly at the time of your stay rather than up-front at the time of
booking. This new flexible feature is available at the hotel you have chosen.
x close
"Pay
When You Stay SM" room
 

I agree to the Booking Conditions, Terms and
Conditions and Privacy Policy by booking this room.
Important Information
·      Room
Description:
Double Room With Two Double Beds - Non-Smoking - Equipped With A Microwave
And Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi.
·     
Rate Description: Special Rate
·     
Hotel Freebies Details:
Free internet and free parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: Good news! This reservation
qualifies for free cancellation up until 11:59 PM local hotel time on
Thursday, May 21, 2015. If cancelled or modified up to 1 day before the date
of arrival, no fee will be charged. If cancelled or modified later or in case
of no-show, 100 percent of the first night will be charged. Any cancellation
and/or change fees described here are charged directly by the hotel.
·     
Additional Information About the Room You Selected: WiFi is available in all areas and is free
of charge. Wired internet is available in the hotel rooms and is free of
charge. Pets are not allowed. Free public parking is possible on site
(reservation is not needed).
·     
Important Information From The Hotel: The airport shuttle will not be available
until 2 June, 2014 due to maintenance. Guests are required to show a photo
identification and credit card upon check-in. Please note that all Special
Requests are subject to availability and additional charges may apply.
·     
All
rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more than two adults are not guaranteed. All children are welcome. Extra beds are
not available. One older child or adult is charged USD 10 per night in an
extra bed. One child under 2 years stays free of charge in a child's
cot/crib. The maximum number of extra beds/children's cots permitted in a
room is 1.
·     
Your credit card will be used to guarantee the reservation.
The hotel will charge you directly for room and tax. No Deposit Will Be
Charged. The hotel reserves the right to authorize your credit card prior to
check-in.
·     
If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the hotel reserves the
right to cancel your reservation and may charge you a penalty.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to
abide by the Terms and conditions and privacy
policy.

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.  
We are sorry that the consumer is not satisfied with the 2.5 star quality of the [redacted] at [redacted] during his 9/26/2015 one night stay.
According to the consumer, the [redacted] at [redacted], ** is not a 2.5 star property, nor is it listed as one of the examples of [redacted] that fall within our 2.5 star ratings.
Priceline discloses that star hotel brands shown on the website for Express Deals/Name Your Own Price reservations are for example only. Hotel brand examples may encompass [redacted] that fall under other star levels and you may get another name-brand or independent hotel of equivalent quality. There is no guarantee that you will receive any particular brand when selecting a star rating.  
Please note that while we do provide examples of some [redacted] that fall within our star ratings, not all individual [redacted] within each chain will always achieve the same rating. Priceline evaluates each participating hotel based on specific criteria including available amenities and services.
We have researched to find that your confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 2.5 stars[redacted].com=2.5 stars
[redacted].com = 2.5 stars
I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D’[redacted]
priceline.com

Dear [redacted],We are writing to let you know that we have received your Revdex.com concern in our Executive Offices concerning your cruise reservation inquiry.
We thank you for your patience while we research this matter for you. We have been in contact with the cruise partner and...

are currently making attempts to resolve this issue for you. We hope to be in contact with you as soon as we receive a response from them.We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely,[redacted]Executive Offices

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
We are sorry that the consumer is not satisfied with the
location of his/her hotel room accommodations at the [redacted] Suites on Vegas Strip, located at 2650 [redacted]...

[redacted]
Boulevard South, [redacted].  
Priceline tells consumers that we will find a room in a
hotel willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s).
We have confirmed that the [redacted] Suites on Vegas Strip is located in the
shaded area of the mapping guidelines presented prior to purchase for the city
area labeled [redacted] Strip North.
·       Priceline
hotel participants are major national brands or quality independent hotels. We
screen participating hotels carefully and update our information constantly to
ensure you always receive quality accommodations. We will find you a
room in a hotel willing to agree to your price in the shaded area.
Consumers who prefer to stay in a particular location or property have the
option to visit our Published Price service, and choose his/her preferred hotel
and location from a list of competitive prices across a wide range of hotels.
Again, we appreciate the opportunity to clarify the matter.
Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip
number [redacted]49 was submitted on 2016-02-29 16:06:38
Please
Review Your Request

3½ Star Upscale-Plus Hotel, [redacted] Strip North Area  
Which hotel will I get?




Check-In Date:


Friday, March 4,
2016




Check-Out Date:


Tuesday, March 8,
2016




Region


[redacted], **




City Area:


[redacted] Strip North




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


A[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Business Center




Number of Nights:


4













Offer Price Per Room, Per Night:


US$ 85.00





Travel
Insurance:


US$
20.00






Subtotal:


US$ 340.00





Taxes and Service Fees:


US$ 59.92





Priceline Hotel Coupon:


-US$ 0.00





Total Room Charges*:


US$ 399.92



Apply Coupon




Hotel Fee:


US$ 124.00






Total Cost*:


US$ 523.92


Have a coupon code? Apply Remove Coupon
This coupon is i**alid or has expired






No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>

100%
Trip Cancellation and Trip Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.
24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.



I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.




Please check the box above to indicate that you have reviewed
these rules and your hotel request, and that you agree to abide by
priceline's terms and conditions.

Thank you for taking the time to contact us regarding your reservation with the [redacted] for Trip Number [redacted].   We are writing to let you know we received your email in our Executive Offices.   We sincerely apologize for the delay. We understand you...

would like to proceed with the one-time exception offered. We canceled your reservation for a full refund of 121.97 USD on July 3, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for the opportunity to assist you. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I am writing you today regarding your hotel reservation at the [redacted]nder Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided to your Revdex.com complaint.   We have further reviewed your concern and a...

decision has been made to refund your reservation at the D[redacted] under Trip Number [redacted] as a gesture of goodwill. Please allow a few business days for the refund of $60.97 to post to the form of payment you used to book the reservation.   In addition, we would like to offer the below coupon that you can use on your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 20% off of your room rate -Expiration Date: 6/13/2018 -Valid only towards an Express Deal hotel booking   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your [redacted]...

[redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you had to cancel your trip due to an emergency with your child.
Under normal circumstances, your reservation is restricted and it is not to be changed or cancelled, specially after the travel date has passed.
We will try to request an exception to our travel partner. If you can please provide us documentation as proof of your inability to travel. It may help increase our chance in getting an exception for you.
Please fax to us directly the needed document to: [redacted]. Please include in your fax the Trip Number [redacted] and your name so that we can associate your fax to your reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.
I apologize for the inconvenience and look forward to hearing from you soon.
Sincerely,
Berna A[redacted]
Executive Offices