Stahl Construction Company

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Myrtle Beach for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Myrtle Beach for Trip Number [redacted].   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.   We work really hard to avoid any confusion when customers use our website. In order to book a reservation, we require that you review your reservation details, including the Summary of Charges and the terms and conditions, prior to entering your billing information. In this instance, our records show that the information was reviewed and the request was submitted for booking. By submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated, and all information entered is correct.   Our apologies that we are unable to provide the refund you are seeking.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Our records indicate that we attempted to contact the customer via the phone number provided when the consumer booked the reservation. However, the voicemail box was full. For this reason, an email was sent to notify the consumer of the schedule change.
Please also note; on the consumer’s contract page we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
Important Information
Since airlines change flight schedules from time to time, it is the passenger’s responsibility to call the airline and confirm flight information prior to departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights. If you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip. For more helpful tips and travel advice, click on the topics below:
We apologize but we are unable to process a refund of the fees charged by the airlines.
The consumer may contact the airline directly for any further assistance.
Sincerely,
N. D[redacted]
priceline.com
Your Flight Details >Print this page
Booking Status:
Confirmed
Trip Number:
[redacted]
Airline Confirmation:
[redacted]
See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted]).Remember to bring valid government-issued ID with you to check-in. Please confirm your flight information and check-in location with the airline prior to each departure. Baggage fees are not included in your trip cost.
" Email my itinerary
Your Trip from [redacted] to [redacted]
11 Days (September 27 - October 08)
Flight Time 6h 5m
Departing Flight: Sun, Sep 27 (Arrive - Sun, Sep 27)
n 3h 35m
Departs
6:45 am
[redacted]
[redacted]
Arrives
8:20 am
[redacted]
[redacted]
[redacted] Airlines - Flight **, [redacted] · Jet · Economy Class
Layover: 1h 25m
3 Connection at [redacted].
n 6h 5m
Departs
9:45 am
[redacted]
[redacted]
Arrives
12:50 pm
[redacted]
[redacted]
[redacted] Airlines - Flight [redacted], [redacted] · Jet · Economy Class
Flight Time 3h 17m
Returning Flight: Thu, Oct 08 (Arrive - Thu, Oct 08)
n 5h 50m
Departs
8:00 am
[redacted]
[redacted]
Arrives
4:50 pm
[redacted]
[redacted]
[redacted] Airlines - Flight [redacted], [redacted] · Jet · Economy Class
Layover: 1h 50m
3 Connection at [redacted].
n 3h 17m
Departs
6:40 pm
[redacted]
[redacted]
Arrives
11:57 pm
[redacted]
[redacted]
[redacted] Airlines - Flight **, [redacted] · Jet · Economy Class
[redacted] - Passenger and Ticket Information
] Ticket number: [redacted]
Flight Number
Seat Preference
**
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
None
[redacted] - Passenger and Ticket Information
] Ticket number: [redacted]
Flight Number
Seat Preference
**
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
None
What do these words mean?
Airline Confirmation, Electronic Ticket, Itinerary Number / Request Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number
Need to Make a Change?
Tickets are non-transferable. To view the specific rules on ticket changes, cancellations, and fees for this reservation, please click here to view the fare rules.
If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change fee. If calling priceline to modify, a $30 USD per ticket priceline service fee will also apply. In addition, your fare may be more expensive due to flight availability. If you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged.
If you wish to exchange your ticket, please call our Customer Service Team at:
###-###-#### (when calling from the United States)
Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] Airlines and be prepared to answer the following questions:
What are your new travel dates?
Where will you be flying from and to?
Which specific flights are you considering?
Customer Service
If you have any questions or require further assistance, please visit our Customer Help Area.
Or contact Customer Service at ###-###-####.
Have your Trip Number ([redacted]) and the phone number you provided when you placed your request ([redacted]) ready when you call.
Summary of Charges
Ticket Price:
$600.11
Taxes & Fees:
$62.90
Total per Ticket:
$663.01
Number of E-Tickets:
2
TOTAL CHARGES
$
1,326.02
USD
Total price includes taxes and fees. Prices are not guaranteed until purchase is complete. Baggage fees are not included in your trip cost.
Updating
Airline Contact Information
[redacted] Airlines
###-###-####
[redacted]
Confirmation: [redacted]
Important Information
Since airlines change flight schedules from time to time, it is the passengers responsibility to call the airline and confirm flight information prior to departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights. If you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip. For more helpful tips and travel advice, click on the topics below:

Complaint: [redacted]
I am rejecting this response because: It says the reservation was confirmed in which it wasn't I received a email back stating the bid didn't go through to try back again and I called and they were only was able to find one reservation but , I was still charged for two
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks for your hlep
Sincerely,
[redacted]

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Consumer’s Desired Settlement:
         
“I want Priceline to change...

the dates off all of my itineraries
currently dated for 6/3/15 - 6/9/15 to 6/17/15 - 6/23/15. I will even accept
that the return flight on 6/23 leaves later than the original booking.”
 
Priceline offers a variety travel service options, including
reservations that offer cancelations/exchanges.
 
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation, including
the fare rules and restriction of the selected reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Ticket is
non-refundable and changes are not
permitted. Please read the important fare rules and restrictions.
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This contract
for request number [redacted] was originally initialled on Tue Mar 31 02:33:35
EDT 2015




Your Trip Summary
Names must match photo ID. Please
verify spelling and edit names
if necessary.
[redacted]
[redacted]
























We Recommend Trip Protection
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$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




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and Save Cash

We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.


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Departing Flight Information - Wednesday, June 3, 2015




Flight [redacted]
3h 20m, 1238 mi

From[redacted]
[redacted]
Departs: 9:05 AM

To[redacted]
[redacted]
Arrives: 12:25 PM

Aircraft[redacted]
[redacted]

Returning Flight Information - Tuesday, June 9, 2015




Flight [redacted]
3h 13m, 1238 mi

From[redacted]
[redacted]
[redacted]

To[redacted]
[redacted]
[redacted]

AircraftAirbus A320 (Jet)
Economy/Coach Class

 

















Passenger
and Ticket Information

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 18A
Flight 1070: 18F

Jet Blue TrueBlue -
2101296496

Ticket Type:Electronic

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 18B
Flight 1070: 18E

Ticket Type:Electronic

Summary of Charges
































Airline Ticket Cost:

$219.75 per ticket


Add Trip
Protection
Trip Protection
is a smart decision!
See Details
 

Airline Ticket Taxes & Fees:

$28.20 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$495.90

Total Trip Cost:
(All prices are in US dollars)

$495.90

Baggage fees
are not included in your trip cost.

Important Information






















•

Ticket is
non-refundable and changes are not
permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here:







**



I have read, accept
and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting a full...

refund due to denied boarding by the airline for improper travel documentation.
Please note that our ability to exchange or refund the ticket(s), is based on the fare rules associated with your reservation. Fare rules are established and governed by the airline and we, as a travel agency, are bound to abide by these fare rules.
On your behalf, we have reached out to [redacted] regarding your issue, and they advised that a refund less a 300.00 USD cancelation fee applies for your ticket purchase.
Our Air Travel Services Department sent you email on January 2, 2016, with information on how you can contact [redacted] so that they can assist you with the refund process.
I am sorry we did not provide you the answers you were looking for and thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

I am sorry that the consumer was unaware that he/she selected a non-refundable
Name Your Own Price purchase.
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms conditions
of the purchase.
 
On each
consumers’...

Name Your Own Price contract page, (including the contract page in
question), we clearly and conspicuously place the cancel policy disclosure
labeled under Important Information.
Important Information
Priceline will immediately charge
your credit card the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed.
We are sorry that the consumer’s selected purchase is non-refundable
and non-changeable.
Sincerely,
[redacted]
Priceline.com
 



This
checkout page for trip number [redacted] was submitted on 2015-06-08 11:49:45



Please Review Your Request3 Star Upscale HotelWhich hotel will I get?Check-In Date:Sunday, June 14, 2015Check-Out Date:Wednesday, June 17, 2015Region[redacted]City Areas:[redacted]Check-In Time:Varies by hotel. Guaranteed late night arrival if needed.Check-Out Time:Check-out times vary by hotelRoom 1:[redacted]Number of Rooms:1Guaranteed Amenities:Indoor or Outdoor Pool, Guest Score 8/10 or HigherNumber of Nights:3Offer Price Per Room, Per Night:US$ 60.00Subtotal:US$ 180.00Taxes and Service Fees:US$ 33.15Total Charges*:US$ 213.15Have a coupon code?  Apply Coupon*Prices are in US dollars.We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and ConditionsNo, thanks. I prefer to travel without Trip Protection.Important InformationAll rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged.The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, he was unable
to determine the baggage allowance because priceline did not disclose the fare
type selected. The consumer
states: “In order to verify the baggage
fees, one needs information about the type of fare of one's ticket, which was
not communicated to me by the company.” Please note, the consumer’s
confirmation page discloses the following fare type information:
Tickets are non-transferable. To
view the specific rules on ticket changes, cancellations, and fees for this
reservation, please Click Here
to view the fare rules.






Fare Rules and
Restrictions

From: [redacted] To: [redacted]
Airport)
Fare Basis Code: [redacted]
                 
                                        ...⇄
[redacted]     
*RULE DISPLAY*     TARIFF 0916
RULE RDM9 * ADD APPLICABLE TAX * FED INSP FEES *
   [redacted]         [redacted]       [redacted]                [redacted]  **  **
[redacted]        *      [redacted]      [redacted]               [redacted]  **  **
[redacted]    *      [redacted]      [redacted]               [redacted]  **  **
[redacted]    *      [redacted]      [redacted]               [redacted]  **  **
[redacted]   *      [redacted]      [redacted]               [redacted]  **  **
[redacted]        *      [redacted]      [redacted]               [redacted]  **  **
[redacted]        *
[redacted]    [redacted]              -

Baggage rules, regulations, and fees fluctuate and
vary dependent upon many factors, therefore Priceline tells consumers to verify
the actual fees directly with your airline prior to travel.
Allowance and fee amounts listed are not guaranteed and are
subject to change by the airline. Fees displayed are based on the unrestricted
coach, business and/or first class airfares and may apply each time you check-in
baggage. Actual fees may differ in certain circumstances, including
but not limited to fare type paid, whether you pay the fee at the airport or on
your airline's website, your frequent flyer status and cabin class. Be sure to
verify the actual fees with your airline(s) before you travel.
We are sorry that we
are unable to assist the consumer with a refund for the baggage fees collected
by the airline.
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],Thank you for taking the time to contact us regarding your
reservation at the [redacted] for Trip Number [redacted].We
are writing to let you know that we received your email in our Executive
Offices. We understand that you wanted a hotel within the [redacted] area and...

you
are concern that the hotel you received is not within the area you wanted. We
reviewed the location of your confirmed hotel. The hotel you received is in fact
in the [redacted] - Shopping District - America area of the map that you reviewed
on our website. When you were submitting your request, our website stated that
your confirmed hotel could be located anywhere within that shaded area.
We are sorry; however, you have a restricted reservation. Prior to
booking your request, we presented you with a Contract Page to review and
initial. This contract contains the information that "Once you click "Book My
Room", priceline will look for a hotel to match your offer. Your offer can not
be changed, cancelled, or transferred and unfortunately no refunds are allowed."
If we could make an exception we would; however, the type of reservation you
purchased is truly non-changeable and non-refundable. For your
reference, a copy of the contract page has been sent in a separate email. The
contract page disclosed the terms and conditions of your reservation.If
you have further questions, please contact us directly at: [redacted]. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday. You will need to enter your Trip Number, which is [redacted], when
you contact us.Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.We are sorry we did not provide you the
answers you were looking for and we thank you for your
time.Sincerely,[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:I made it to the hotel the day of the reservation and priceline didn't had a reservation under my name, therefore I didn't got the service I was charged with. Due to the recent bad weather in Louisiana (flood events) my business meeting was cancelled on the last minute.  The fact that I have a dispute with the bank don't make it right for the business to cancel my reservation and keep my money. They got their money back, but keep a 100% of it. I call that stealing from the costumer. Costumers normally get what they pay for or otherwise the merchant should make it right by providing with the product paid.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Pricline.com and their telephone representatives purposely misrepresented their policies by NOT presenting and disclosing the policies at the time of purchase and not directing  me (The consumer) to where to view the Pricelines policy for Hotel reservations prepayments.  This misrepresentation plays a major role when I (the consumer) would  have concluded and agree upon  to allow them to place charges on my credit card.  I did not know that Priceline.com charged the credit card [redacted]) A total amount of  $894.00 until several days later when I finally printed the itinerary on May 29, 2015.I have attached copies of the Priceline.com email sent to me on the day that I requested the service from Priceline.com (filename; Priceline email itinerary Trip  number [redacted]) If you review this email it does not show the charges to the credit card.  My complaint is not the Priceline.com policies, the problem was not disclosing the charges to the credit card at the time of service purchase, not disclosing that there is a no refund policy on prepayments, and not directing me where to find Priceline policies.  This is my major complaint and I should be refunded the money for the time after I had checked out of the hotel ([redacted]).
Sincerely,
[redacted]

We are contacting you today regarding cruise related booking in priceline.com.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand regarding the confusion on the way the invoice reads with the fees included in the...

cruise rates. A refund of 45 USD has been issued. The refund will be posted after your travel to the credit card that was used to purchase the reservation.    We apologize for the inconvenience and thank you for giving us the opportunity to assist you.              Sincerely,   [redacted] Executive Offices

We are truly sorry that the
consumer is not pleased with the Published Price hotel accommodations he/she
selected from a list of properties and requests a refund.
Prior to purchase, priceline provided the consumer with
reviews about the overall quality, cleanliness, location, and...

amenities of the
one star hotel. Upon reviewing this information, the
consumer chose to select this property.
 
This matter
concerns quality claims that can only be validated and addressed by the Rodeway Inn & Suites Airport. We are
sorry that we are unable to assist the consumer any further in this situation and
suggest that the consumer/Bureau contact the property at the following contacts
for any further assistance concerning this matter.




















Hotel:

[redacted]
Zone/Hotel Location:

[redacted]

Country:

United States

Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
N. D’Angelo
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-07-15 13:00:52
 


Please verify the following information to continue with
your request.

Please enter your
first name in the field below. This must match the billing name on the
credit card that you provide.
Please enter your last
name in the field below. This must match the billing name on the credit
card that you provide.





















[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 07/16/2015
Freebies:
Hotel Freebies:
On Sale Now
-> Save 10% on this stay — Free breakfast, free internet in room and free
parking
Check-In: Fri, Jul 17, 2015
Check-Out: Sun, Jul 19, 2015
Room Type: 2 Queen Beds ~ Nonsmoking Room ~ Fridge~
Microwave
- Max 2 Guests
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, July 16th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Thursday, July 16th and noon on Friday, July 17th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Friday, July 17th).




Summary of
Charges




Room Cost


$58.49




Rooms


1




Nights


2




Room Subtotal


$116.98




Taxes
& Fees


$15.96




Total Charges


$132.94


Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21
or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.


Room 1

   
I agree to the Booking Conditions, Terms and Conditions
and Privacy Policy
by booking this room.
Important Information
·      Room Description: 2 Queen Beds/Nonsmoking/Coffeemaker,
In-Room/ Microwave/Refrigerator/Iron & Ironing Board
·      Rate Description: Websaver - Full pre-payment required
upon booking
·      Hotel Freebies Details:
On Sale Now -> Save 10% on this stay — Book Now and Save
— Promotion Details — Negotiated Specials may be limited
to certain dates and subject to availability.
Free breakfast, free internet in room
and free parking
Promotion Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change
or cancel fee, however this hotel has the following cancellation policy: For
the room type you've selected, you can cancel your reservation for a full
refund up until noon on Thursday, July 16th (local hotel time). If you decide
to cancel your reservation anytime between noon on Thursday, July 16th and noon
on Friday, July 17th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, July 17th).
·      Guarantee Policy: Reservation is
guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total
cost above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·      The reservation holder must present a
valid photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

Complaint: [redacted]
I am rejecting this response because: Priceline has a responsibility to their customers to advertise hotels correctly on their website. This hotel was rated a 3.5 star hotel. But the room we were given had black mold, mildew in the shower, and a bed that was slumped in the middle. This wasn't a 3.5 star hotel. Furthermore, the charges for this reservation as listed on my transaction account list Priceline as the payee- Not [redacted]. Assuming Priceline issued payment to the hotel after deducting their fees. But this is false advertising. I also have requested several phone calls back from the corporate office, to further discuss this matter. But Priceline has stated that's not possible. 
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
According to the consumer, she/he purchased trip protection along with a non-refundable reservation and believed that trip protection would apply due to a change in plans....


Priceline offers a variety travel service options, including reservations that offer cancelations.
When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation.  In this case, the consumer chose to select a restricted reservation that provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase as well as the trip protection coverage offered.
Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary.
If you have additional questions about Travel Insurance, contact [redacted], our program administrator at ###-###-#### or ###-###-####.
I appreciate the opportunity to clarify.
Sincerely,
N. D[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-11-13 14:04:03
Please Review Your Request
2 Star Moderate Hotel  
Which hotel will I get?
Check-In Date:
Saturday, November 14, 2015
Check-Out Date:
Monday, November 16, 2015
Region
[redacted], **
City Areas:
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
2
Offer Price Per Room, Per Night:
US$ 65.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 140.00
Taxes and Service Fees:
US$ 26.36
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 166.36
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.

[redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions.
Hotel Reservation Protection Plan
Important: This program is effective when the appropriate plan cost has been paid. Please keep this document as you will not receive any other coverage materials.
Description of Coverage[redacted] Insurance Company - Policy Number [redacted] Schedule of Coverage and Services
Maximum Benefit Amount
Part A. Travel Arrangement Protection
Trip Cancellation: Up to Total Trip Cost
Trip Interruption: Up to Total Trip Cost
Part B. Worldwide Emergency Assistance (On Call International)
CareFree™ Travel Assistance, Medical Assistance & Emergency Services: 24/7/365
Coverage under Part A is underwritten by [redacted] Insurance Company. Services under Part B are provided by On Call International. The benefits provided in this program are subject to certain restrictions and exclusions. Please read this document in its entirety for a description of all coverage terms and conditions. Note: Words beginning with capital letters are defined in this text.
Summary of Coverages
Part A. Travel Arrangement Protection
Trip Cancellation and Trip Interruption BenefitsPre-Departure Trip CancellationThe Insurer will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip, due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) on or before the Scheduled Travel Date of your Covered Trip. The Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is canceled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip.
Pre-Departure Trip Cancellation BenefitsThe Insurer will reimburse you, up to the amount in the Schedule for the amount of prepaid, non-refundable, and unused Payments or Deposits that you paid for your Covered Trip.
Post-Departure Trip InterruptionThe Insurer will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if due to your, an Immediate Family Member’s, Traveling Companion’s or Business Partner’s Sickness, Injury or death or Other Covered Events as defined: 1) your arrival on your Covered Trip is delayed; or 2) you are unable to continue on your Covered Trip after you have departed on your Covered Trip. For item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) for item 2) above, commence while you are on your Covered Trip and your coverage is in effect under the plan; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Covered Trip is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Covered Trip or to prevent you from continuing your Covered Trip.
Post-Departure Trip Interruption BenefitsThe Insurer will reimburse you, less any refund paid or payable, for unused Covered Trip costs.
Note: In no event will the covered expenses for Trip Cancellation or Trip Interruption exceed the amount prepaid for your Covered Trip.
Important: The covered reason for cancellation or interruption of your Covered Trip must occur after your effective date of Covered Trip Cancellation coverage.
Other Covered Events means only the following unforeseeable events or their consequences which occur while coverage is in effect under this Policy: a change in plans by you, an Immediate Family Member traveling with you, or Traveling Companion resulting from one of the following events which occurs while coverage is in effect under this Policy:
being directly involved in a documented traffic accident while en route to departure;
being hijacked, Quarantined, required to serve on a jury, or required by a court order to appear as a witness in a legal action, provided you, an Immediate Family Member traveling with you or a Traveling Companion is not: 1) a party to the legal action, or 2) appearing as a law enforcement officer;
having your Home made uninhabitable by fire, flood, volcano, earthquake, hurricane or other Natural Disaster;
a Terrorist Act which occurs in your departure city or in a city which is a scheduled destination for your Covered Trip provided: The Terrorist Act occurs within 30 days of the Scheduled Travel Date for your Covered Trip;
your involuntary termination of employment or layoff which occurs after your effective date of coverage and was not under your control. You must have been continuously employed with the same employer for 3 years prior to the termination or layoff. This provision is not applicable to temporary employment, independent contractors or self-employed persons;
a Natural Disaster occurs, which causes a complete cessation of travel services at point of departure and/or destination;
terrorism occurs in a country included on your travel itinerary which leads the U.S. government to issue a Travel Warning against travel within a country included on your travel itinerary for a period that would include your scheduled Covered Trip; or
your, a traveling Immediate Family Member's or Traveling Companion's approved, written military leave is involuntarily revoked as a result of being temporarily or permanently reassigned, being called into active military reserve or an extension of deployment beyond a defined tour of duty within 30 days of departure. All leave must be approved prior to the Policy effective date.
B. Worldwide Emergency Assistance Provided By On Call International
On Call International’s 24/7/365 global network includes:
CareFree™ Travel Assistance
Medical Assistance
Emergency Services
CareFree™ Travel Assistance
Travel Arrangements
Arrangements for last-minute flight and hotel changes
Luggage Locator (reporting/tracking of lost, stolen or delayed baggage)
Hotel finder and reservations
Airport transportation
Rental car reservations and automobile return
Coordination of travel for visitors to bedside
Return travel for dependent/minor children
Assistance locating the nearest embassy or consulate
Cash transfers
Pre-Trip Information
Destination guides (hotels, restaurants, etc.)
Weather updates and advisories
Passport requirements
Currency exchange
Health and safety advisories
Documents and Communication
Assistance with lost travel documents or passports
Live email and phone messaging to family and friends
Emergency message relay service
Multilingual translation and interpretation services
Medical Assistance and Managed Care
Medical case management, consultation and monitoring
Medical Transportation
Dispatch of a doctor or specialist
Referrals to local medical and dental service providers
Worldwide medical information, up-to-the-minute travel medical advisories, and immunization requirements
Prescription drug replacement
Replacement of eyeglasses, contact lenses and dental appliances
Emergency Services
Emergency medical and dental assistance
Emergency legal assistance
Emergency family travel arrangements
CareFree™ Travel Assistance, Medical Assistance and Emergency Services can be accessed by calling On Call International at ###-###-#### or, from outside the U.S. or Canada, call collect*: ###-###-####
* If you have any difficulty making this collect call, contact the local phone operator to connect you to a US-based long-distance service. In this case, please let the Assistance Provider answering the phone know the number you are calling from, so that he/she may call you back. Any charges for the call will be considered reimbursable benefits.
Note that the problems of distance, information, and communications make it impossible for [redacted] Insurance Company, [redacted], your travel seller, or On Call International to assume any responsibility for the availability, quality, use, or results of any emergency service. In all cases, you are still responsible for obtaining, using, and paying for your own required services of all types.
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Definitions
In the document, “you”, “your” and “yours” refer to the Insured. “The Insurer” refers to the company providing the coverage. In addition certain words and phrases are defined as follows:
Business Partner means an individual who is involved, as a partner, with you in a legal general partnership and shares in the management of the business.
Common Carrier means any land, water or air conveyance operated under a license for the transportation of passengers for hire.
Covered Trip means a period of travel away from Home to a destination outside your city of residence; the purpose of the travel is business or pleasure and is not to obtain health care or treatment of any kind and the travel does not exceed 31 days in length.
Domestic Partner means a person who is at least eighteen years of age and you can show: 1) evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; 2) evidence of cohabitation for at least the previous 6 months; and 3) an affidavit of domestic partnership if recognized by the jurisdiction within which they reside.
Elective Treatment and Procedures means any medical treatment or surgical procedure that is not medically necessary including any service, treatment, or supplies that are deemed by the federal, or a state or local government authority, or by the Insurer to be research or experimental or that is not recognized as a generally accepted medical practice.
Home means your primary or secondary residence.
Hospital means an institution, which meets all of the following requirements:
it must be operated according to law;
it must give 24 hour medical care, diagnosis and treatment to the sick or injured on an inpatient basis;
it must provide diagnostic and surgical facilities supervised by Physicians;
registered nurses must be on 24 hour call or duty; and
the care must be given either on the hospital’s premises or in facilities available to the hospital on a prearranged basis.
A Hospital is not: a rest, convalescent, extended care, rehabilitation or other nursing facility; a facility which primarily treats mental illness, alcoholism, or drug addiction (or any ward, wing or other section of the hospital used for such purposes); or a facility which provides hospice care (or wing, ward or other section of a hospital used for such purposes).
Immediate Family Member means includes your or the Traveling Companion’s, spouse, child, spouse’s child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, step brother-sister, step-parent(s), parent(s)-in-law, brother-sister-in-law, aunt, uncle, niece, nephew, guardian, Domestic Partner, foster-child, or ward.
Injury means bodily harm caused by an accident which: 1) occurs while your coverage is in effect under the plan; and 2) requires examination and treatment by a Physician. The Injury must be the direct cause of loss and must be independent of all other causes and must not be caused by, or result from, Sickness.
Insured means an eligible person who arranges a Covered Trip and pays any required plan payment.
Insurer means [redacted] Insurance Company.
Natural Disaster means flood, hurricane, tornado, earthquake, or blizzard which renders a complete cessation of travel services at the point of departure and/or destination for the duration of your Covered Trip.
Payments or Deposits means the cash, check, or credit card amounts actually paid to the Policyholder for your Covered Trip.
Physician means a person licensed as a medical doctor by the jurisdiction in which he/she is resident to practice the healing arts. He/she must be practicing within the scope of his/her license for the service or treatment given and may not be you, a Traveling Companion, or an Immediate Family Member of yours.
Policy means the contract issued to the Policyholder providing the benefits specified herein.
Program Medical Advisors means On Call International.
Quarantined means the isolation of a person afflicted with or exposed to a communicable disease, the purpose being to prevent the spread of disease.
Schedule means the benefit schedule shown on the document for each Insured.
Scheduled Return Date means the date on which you are originally scheduled to return to the point where the Covered Trip started or to a different final destination.
Scheduled Travel Date means the date on which you are originally scheduled to leave on your Covered Trip and/or check into your hotel. Scheduled Travel Date is defined as “Scheduled Departure Date” in the Master Policy.
Sickness means an illness or disease of the body which: 1) requires examination and treatment by a Physician, and 2) commences while the plan is in effect.
Terrorist Act means an act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting alone or on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government.
Traveling Companion means a person who, during the Covered Trip, will accompany you and/or share accommodations.
Trip means your prepaid stay at a lodging establishment for which coverage has been elected and the plan payment paid, and which was arranged by the Policyholder on or prior to the Scheduled Travel Date, and for which a fee is incurred.
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General Plan Exclusions
The insurer will not pay for any loss caused by or incurred resulting from:
mental, nervous, or psychological disorders, except if hospitalized;
being under the influence of drugs or intoxicants, unless prescribed by a Physician;
normal pregnancy, except if hospitalized; or elective abortion;
riding or driving in any motor competition;
declared or undeclared war, or any act of war;
service in the armed forces of any country;
operating or learning to operate any aircraft, as pilot or crew;
any unlawful acts, committed by you or a Traveling Companion (whether insured or not);
any amount paid or payable under any Worker’s Compensation, Disability Benefit or similar law;
elective Treatment and Procedures;
business, contractual or educational obligations of you, an Immediate Family Member or Traveling Companion;
failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements;
a loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when the plan is not in effect for you
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Term of Coverage
When Coverage BeginsPre-Departure Trip Cancellation coverage will take effect at 12:01 A.M. Standard Time on the date your plan payment is received. Post-Departure Trip Interruption coverage will take effect on the Scheduled Travel Date.
When Coverage EndsYour coverage automatically ends on the earlier of:
the date the Covered Trip is completed;
the Scheduled Return Date;
your arrival at the return destination on a round-trip, or the destination on a one-way Trip;
cancellation of the Covered Trip covered by the plan.
Coverage will be extended if your return is delayed by unavoidable reasons beyond your control, covered by the policy.
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Claims Procedures
Emergencies Arising During Your Trip: Please refer to the CareFree™ Worldwide Emergency Assistance Service Section.
Trip Cancellation Claims: Contact your travel seller and [redacted] IMMEDIATELY to notify them of your cancellation and to avoid any non-covered expenses due to late reporting. [redacted] will then forward the appropriate claim form which must be completed by you AND THE ATTENDING PHYSICIAN, if applicable.
Trip Interruption Claims: Report your claim as soon as possible to [redacted]. Provide the policy number, your travel dates, and details describing the nature of your loss. Upon receipt of this information, [redacted] will promptly forward you the appropriate claim form to complete.
Online: [redacted]By Phone: ###-###-#### or ###-###-####Mail: [redacted] I [redacted] [redacted] [redacted]E-mail: [redacted]
Important: In order to facilitate prompt claims settlement upon your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the Injury or Sickness occurred.
This plan was designed and is administered by [redacted].
[redacted] is the brand name for the brokerage and program administration operations of [redacted] Insurance Services, Inc. ([redacted]); ([redacted]); in [redacted] [redacted] Insurance Agency, Inc. ([redacted]; in [redacted] Insurance Services, Inc.; in **, [redacted] Insurance Services, Inc. ([redacted]), [redacted] Direct Insurance Administrators and [redacted] Insurance Agency and in **, [redacted] Insurance Agency. [redacted] Insurance Services is acting as a Managing General Agent as that term is defined in section [redacted](14) of the [redacted] Insurance Code. As an MGA we are acting on behalf of our carrier partner.
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General Provisions
Our Right To Recover From OthersThe Insurer has the right to recover any payments the Insurer has made from anyone who may be responsible for the loss. You and anyone else the Insurer insures must sign any papers and do whatever is necessary to transfer this right to the Insurer. You and anyone else the Insurer insures will do nothing after the loss to affect the Insurer’s right.
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Claims Provisions
Notice of ClaimThe Insurer must be given written notice of claim within 90 days after a covered loss occurs. If notice cannot be given within that time, it must be given as soon as reasonably possible. Notice may be given to the Insurer or to its authorized agent. Notice should include the claimant’s name and enough information to identify him or her.
Claim FormsWhen the Insurer receives notice of claim, you will be sent forms to file proof of loss. If the forms are not sent within 15 days after the Insurer receives notice, then the claimant will meet the proof of loss requirements by giving the Insurer a written statement of the nature and extent of the loss. This must be sent to the Insurer within the time limit stated in the Proof of Loss provision.
Proof of LossWritten Proof of Loss must be sent to the Insurer within 90 days after the date the loss occurs. The Insurer will not reduce or deny a claim if it was not reasonably possible to give the Insurer written Proof of Loss within the time allowed. In any event, you must give the Insurer written Proof of Loss within twelve (12) months after the date the loss occurs unless you are legally incapacitated.
Payment of ClaimsClaims for benefits provided by the plan will be paid as soon as written proof is received.
Benefits for loss of life will be paid to your estate, or if no estate, to your beneficiary. All other benefits are paid directly to you, unless otherwise directed. Any accrued benefits unpaid at your death will be paid to your estate, or if no estate, to your beneficiary. If you have assigned your benefits, the Insurer will honor the assignment if a signed copy has been filed with the Insurer. The Insurer is not responsible for the validity of any assignment.
Trip Protection is underwritten by [redacted] [redacted] (all states except as otherwise noted) under Policy/Certificate Form series [redacted]. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series [redacted] and [redacted]. In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form #’s [redacted] and [redacted]. Certain coverages are under series [redacted] and [redacted].
This is a brief Description of Coverage which outlines benefits and amounts of coverage that may be available to you. If you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT, WA or WY), your Policy is provided on an individual form. To obtain a copy of your Individual Policy or Group Certificate for all states based on your state of residence, or information regarding the insurance premium portion of your plan cost, visit [redacted] or call ###-###-####. Your Individual Policy or Group Certificate will govern the final interpretation of any provision or claim. For Maryland residents only, to file a complaint with the Maryland Department of Insurance, call ###-###-#### or visit [redacted].
This plan provides cancellation coverage for your trip and other insurance coverages that apply only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. Unless individually licensed as an insurance agent, your travel agent is not qualified or authorized to answer your technical questions about the benefits, exclusions or conditions of this plan or to evaluate the adequacy of any existing insurance coverage you may have. Questions should be directed to the plan administrator at the toll-free number provided.
Ten Day Right To ExamineIf you are not satisfied for any reason, you may cancel your coverage within 10 days of your receipt of this document. Your premium will be refunded, provided there has been no incurred covered expense and you have not departed on your Covered Trip. When so returned, the coverage is void from the beginning. Request a refund in writing by providing your contact information as well as copy of your plan description to our authorized agent, [redacted], [redacted]
[redacted]
For additional information regarding the plan, call [redacted] at ###-###-#### or ###-###-####. Office Hours: 8:00 AM - 10:00 PM ET, Monday - Friday, 9:00 AM - 5:00 PM ET, Saturday

Dear [redacted]
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] for Trip Number [redacted]
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand that you would like to cancel this
reservation for a refund.
Our records show that you have disputed the charge with
your bank. In order for us to process a refund for this rental car reservation,
we needed first to verify the outcome of the dispute case you filed with your
bank. Please note that we are still currently making attempts to resolve this
issue for you. We hope to be in contact with you as soon as we have an update.
We appreciate your patience while we continue to work to
resolve your issue.
Sincerely,
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The business is insisting that I contact them via phone, and yet has agreed to waive my cancellation fees for [redacted]  However, I am unable to reach the ###-###-#### due to the time difference between Hawaii standard time (Where I Live) and Eastern time. I don't understand why the business is making it difficult for me in my having to call them considering the time difference.  I clearly stated before that I want a refund for both trip numbers on my credit card.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I find Priceline service to be fraudulent and also not upfront,I will never purchase from your company nor will my family or friends. This company has to do a better job of letting customers know about hidden fees after purchases.
Sincerely,
[redacted]

Our records indicate that this matter has already been addressed with the consumer.

I have received the
consumer’s additional comments.  As you requested, we have again reviewed
this matter. Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of purchase. Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not used. We are sorry that we are unable to assist any further
in this situation.
Sincerely,
N. D[redacted]
Executive Offices
This
checkout page for trip number [redacted]47 was submitted on 2016-03-15 13:37:19







·      
4
·      
2

·      
AUTO
·      
AC
Unlimited Mileage
Economy Car with Unlimited Mileage

Pick-up: Washington Dulles Intl Airport (IAD) Washington
Drop-off: Washington Dulles Intl Airport (IAD) Washington
Pick-up Date & Time: Monday, March 28, 2016, 11:00 AM
Drop-off Date & Time: Sunday, April 03, 2016, 06:00 PM
Rental Car Company: Total Charges
7 Days at: $23 /day



Total:$216.80

Add Collision Damage
Coverage
Get Collision Damage protection now! Purchasing at time of
booking is almost always less expensive than waiting to purchase coverage at
the counter. See additional
information
·       $35,000 in Primary Coverage so you won't need to file a
claim with your regular insurance
·       Includes cost of repairs for collision or damage to a
rental car
·       Allows for cancellation with 100% refund up until
requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.
Summary of Charges
Your Price Per Day:
$23 (per day)
Total Rental Days:
7
Subtotal:
$161
Taxes and Fees: (details)
$55.80
Collision
Damage Coverage:
$77 (7 x $11.00)
Total Charges:
$293.80 $216.80
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

25 and over
 
  under 25?







Security Deposit:




Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
 Credit
Card      Debit
Card




The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
 Proof of
round trip travel  Local
renter    




The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.








Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)

You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

0
Infant
Child Seat
For infants less than one year and under 20 lbs

0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

0
Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)

This
will be used by the rental car company to monitor flight delays.



What Airline are you Flying?


Your Flight Number:





-- choose --






Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·      
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·      
If you
purchase collision damage coverage with this rental car reservation, you will
be charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·      
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully booked,
you will not be charged. If the Collision Damage Insurance is not accepted
for any reason, we will charge your form of payment only for the cost of the
car.
·      
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·      
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·      
You are
guaranteed a car from one of the following major rental car companies: Alamo,
[redacted], Budget, Hertz, National or Sixt.
·      
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·      
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·      
Prices
are not guaranteed until booking is completed.
·      
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·      
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.