Stahl Construction Company

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have issues with this hotel reservation.   We apologize that you were unhappy with your hotel accommodations. We do evaluate each participating hotel on...

many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that this hotel falls short of your expectations.   We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   Expedia.com - 3 stars Orbitz.com - 3 stars   Our records show that you requested a 3-Star hotel in the Downtown [redacted] The rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   This means that the hotel that you will receive will be located within the area that you requested and it is not possible to select the exact location of the hotel within the Area.   In addition, prices are constantly changing depending upon availability and travel date. Because of this, we provide our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. In order to initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   We are unable to refund the price difference. However, despite of the restrictions, as a one-time courtesy, your refund for the last night on this reservation has been processed. A refund for $150.10 was issued today. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find my reply helpful and we thank you for your time.   Sincerely, [redacted] Executive Offices

[redacted] Hello, I filed a complaint with the Revdex.com in Connecticut on Priceline LLC, my complaint number is [redacted].  They have issued a...

refund in full to me today.  Thank you very much in assisting me with this problem and for the resolution. [redacted]

Complaint: [redacted]
I am rejecting this response because:I believe an honest mistake should be forgiven, Im very dissapointed  we dont have extra money to waste and Im hoping that your business will count that to issue me a refund and we will continue to become a priceline customer!
Sincerely,
[redacted]

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and condition of the selected purchase. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This contract for request number
[redacted] was originally initialled on Sat May 16 19:03:39 EDT 2015
Your Trip Summary
























Airfare Details

Depart:
Fri, May 22, 2015

Return:
Mon, May 25, 2015

Departing
Airport:
[redacted]

Arrival
Airport:
[redacted])
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

 






Rental Car Details
































Compact
[redacted] or similar





















Location:
[redacted])

Pick-Up:
Fri, May 22 2015

Drop-Off:
Mon, May 25 2015

Total Rental
Days: 3 days

Driver:
Tizazu Y. [redacted]

Driver's Age
at Pickup: 41




Summary of Charges























Package
Subtotal:

$397.33


Govt Taxes,
Airline Fees and Agent Fees:

$78.83


Number
of Tickets:

1


Airline
Ticket Delivery:

$0.00
(Electronic Ticket)

Total Trip Cost:
(All prices are in US dollars)

$476.16

Baggage fees
are not included in your trip cost.

Important Information






























•

These airline tickets are non-refundable,
non-transferable and non-changeable.
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

These special discounted tickets issued are not eligible
for frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

Remember to bring a valid government-issued photo ID with
you to check-in.

•

Only [redacted] will be able to pick-up the rental
car at the counter. [redacted] will be required to present a valid
driver's license and a valid credit card or debit/check card or debit/check
card in their name with a minimum of $200 available credit as a
security deposit on the vehicle. If you plan to use a debit card, you may
be required to provide round-trip flight information at the rental counter.

•

Your offer price does not include vehicle liability,
collision or personal accident coverage for your rental car. You should
determine if you have insurance coverage prior to pick-up. Additional
insurance can be purchased at the rental counter.



 










Initial Here:







*


I have read, accept and
agree to abide by Priceline.com's terms and
conditions and privacy
policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is a partial resolution, and I am grateful . The additional issue is that their deceptive advertising which caused this to happen is something that they need to take responsibly for and correct.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are contacting you today regarding your vacation
package reservation for Trip Number 37[redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand your
concern...

about the room rate that was selected for your reservation. We reviewed
your request in our system and verified that an additional $1.92 per night rate
was selected ($5.76 total) for a room with 1 king or 2 double beds. Our website
did not show that we offered a bigger room. The rates displayed on our site are
rates pulled from several sources and are displayed to our customers. There is
no indication offering a bigger/different room for additional rates. The offer
is for room with 1 king or 2 standard bed.
 
We thank you for bringing this concern to our attention
as we are always looking to improve our site. As per agreement, your
reservation was booked in the room that was selected. We are sorry if we are
unable to process a refund.
 
Below is the summary of charges for your reference.
 
$1,813.22 + $5.76 ($1.92 additional per night) =
$1,819.20
$1,819.20 + $69 Travel Insurance = $1,888.20
 
We apologize for the inconvenience and hope you found this
information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].We are writing to let you know that we have received your email in our Executive Offices. Due to the nature of your concern, we would...

like to speak with you directly by phone. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.Please contact us directly at: 1-[redacted]-XXX-XXXX. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Thank you for choosing to contact us. I look forward to resolving your issue.Sincerely,Frich A[redacted]Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding your
airline and rental car reservation for Trip Number [redacted].
 
We are writing to let you know that we received your RevDex.com concern in our Executive Offices, and we are sorry...

to learn
that you were unable to travel due to illness and extend our best wishes for a
full recovery.
 
Our records indicate that  a  credit card dispute has been  filed with your bank. Unfortunately, we are unable
to further review this matter while the bank dispute is in progress. Once the chargeback
case is closed by the bank on June 5th, we can further review this
matter and provide additional information.
 
We apologize for any inconvenience. I appreciate your
patience while we continue to work to resolve your issue.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 1[redacted]
I am rejecting this response because:  This is foolishness. I have just replied last week with all of this information and now I am going in circles with you through Revdex.com communications and it is just as though I am being played off. So please, just know I AM DISPLEASED WITH YOUR SERVICE AND DON'T INTEND TO USE OR RECOMMEND YOU AGAIN.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel And Conference Center for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We reviewed your concern again to make sure that we did not miss anything on our part. We verified prior booking that the room type you selected only included a queen bed in a non-smoking room. We understand that you are requesting a refund of your reservation. However, due to our contractual agreement with our hotel partner, we are not allowed to make an exception to the policy. We apologize, but we are unable to change, cancel or refund your booking.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Dear [redacted],
We wanted to take this time to contact you in regards to
your [redacted] Rent a Car reservation booked under Trip Number [redacted]48.
We are writing to let you know that we have received your
Revdex.com concern in  our
Executive Offices....


When reviewing your concern we show that while chatting
with one of our Chat Customer Care agents you stated that you were able to find
a lower rate of $90.91; however, the agent was unable to complete the Best
Price Guarantee due to scheduled pick up time being 12:05 AM instead 12:00 AM.
The agent was later able to find a itinerary that matched
on priceline.com with a rate of $97.94 which was still lower than the
$114.24 that you were billed. The agent advised that they
would refund 100% of the difference to match that rate. The difference between
those rates is $16.30; however, priceline decided to refund you 200% of the
difference instead and a refund for $32.60 was processed back to your account
on February 11, 2016. This makes your total for the reservation now only $81.64
which is lower than the $90.91 rate that you found on [redacted].
We apologize for the frustration regarding the pick up
time being schedule for 12:05 AM; however, we are truly unable to offer any
additional compensation above the $32.60 refund that was already processed.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.  
Sincerely,
Bryan B[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.I understand that you are following up a refund on your airline ticket due to a change in plans. Our ability to assist you is dependent upon the fare rules associated with your reservation....

The fare rules are written and enforced by your confirmed carrier. The reservation can be refunded for a fee of $121.00 however the agent only quoted you $76.00 as the cancel fee. This is the reason why the refund process was delayed. A refund of 157.86 USD will be issued for your airline tickets, which equates to a refund of your original purchase price minus a cancellation penalty of 121.00 USD. As a gesture of goodwill, we will be honoring the $76 cancel fee and will refund you an additional $45.00 back to the original card used. Total refund amount will be $ 202.86. Our sincerest apologies for any disappointment caused. Thank you for taking the time to notify us of this situation. We look forward to serving you again soon.Sincerely, Executive Offices

Thank you for contacting us regarding your attempt to book an airline reservation with us.    I am writing to let you know that we received your Revdex.com concern in our Executive Offices.    I have reviewed this reservation and unfortunately, we're unable to confirm...

the reservation due to changing flight availability. Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability.    We also searched through our system and found multiple requests on our website. Each time a new request is placed, we authorize the credit card to determine if there are enough funds available to cover the cost of the reservations. Because the request was not accepted, there was no charge. Depending on the bank, authorizations are removed within 3 to 7 business days.   We understand that you are not happy about this experience and we appreciate your time for sharing your feedback with us.    Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: Toilet seat was Never Changed  (Please view all pictures) [redacted]s from Corporate Priceline Executive Offices received this information and did not resolve.·         Guaranteed 2 star hotel.·         1 room - toilet seat had yellow ring on inside of toilet and chipped paint which works great in collecting feces and pee.  Toilet seats are $5 and was never replaced.  We stayed their 2 nights unacceptable.  Used the other rooms bathroom and [redacted] to use bathroom (Please view all pictures).·          1 room's bathroom was used for both rooms.  Other room was constantly bothered to use their bathroom.  Both rooms were suppose to have their own privacy.  ·         Both rooms missing: various towels, ice bucket liners and all Pillow cases (which showed us the stains on the pillow cases (stained).·         Based off of Priceline criteria:  Cleanliness, guest satisfaction, and décor were all Failed (details below).·         Rm [redacted] had a weird wet smell when we entered it, probably mold.·         Priceline  was informed on day1, day 2 and after the trip all by chat.  We got the missing items ourselves and Priceline never did resolve the toilet issue, which was a huge problem. A full refund needs to be given.  Details:  ( All 3 levels of Pricelines criteria was a Fail)Cleanliness -toilet seat had yellow ring on inside of toilet and chipped paint which works great in collecting feces and pee.  Toilet seats are $5 and was never replaced.  We stayed their 2 nights unacceptable.  Used the other room bathroom and [redacted] to use bathroom (Please view all 7 pictures).Guest Satisfaction - We retrieved the towels, and liners on our own by going downstairs and the staff person seemed annoyed after the 2nd visit of us telling him of missing items, pillow cases, towels and bucket liners (Fail).Décor - Bedroom 322 had a weird wet smell when we entered the room (probably mold) and in both rooms the pillow cases were missing so we saw the stains on the pillows gross, both rooms bucket liners missing, both room various towels missing and lets not forget the Nasty paint chipped pee ring toilet that has collected God only knows how many germs and feces in 1 of the rooms (Fail).  We were GUARANTEED a 2 star hotel.  Using the bathroom is an amenity that a 1 star would have.  Having to share your bathroom with another room is also a FAIL.  All of this was told to you through the various chats during and after the vacation.    Again, nothing done on your part (priceline).   We got the missing items ourselves by going downstairs and retrieving them.  I spent a good amount of time on the chat trying to resolve issue on first day, 2nd day and after the trip, which neither the hotel nor priceline fixed.  Never switched us rooms or Changed the toilet seat.  Very unacceptable.  Again, 1 bathroom for 2 rooms and also trips to [redacted] to use restroom is ridiculous.  Pictures were taken.  Please view all pictures.  Would you sit there?  During our Vacation I had to deal with this and even now.  Still dealing with this.  I've used priceline before and have never been as disappointed as I am now.  Very disappointed.   Please help resolve.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:     I can now see that Revdex.com is not helping with my complaint at all. This is going no where. Is there a way to file a complaint against the Revdex.com??
[redacted]

Complaint: [redacted]
I am rejecting this response because:  this was not clearly stated that the charge card would be charged. As I had previously stated which you seem to ignore is that the charge number was placed to verify that the car rental would accept the charge card. I had contacted my bank who  initially returned my money but charged it after failed deliberation with your company. How can a company be conducted if they do not accept mail service as I had attempted to process a letter for your appearance in conciliation court. It appears that your organization does not like any retaliation in attempts to reverse the charges. How can a company charge for services not provided?  These are questions your organization business seems to neglect in providing what should be better business 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you clearly are not taking this complaint seriously.  Your apology was t even a real apology. It was the same thing that is copied and pasted to every other person you swindle. There were comparable flights available and I want to be put on one of those flights for the same amount of money I originally paid. I also want confirmation that a complaint was filed against your employee '[redacted].'  
Sincerely,
[redacted]

Dea[redacted]We are contacting you today regarding your reservation at the [redacted] Suites South booked under Trip Number [redacted]We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your parents were unable to...

use the reservation because the hotel's pool was unavailable. We apologize for any inconvenience this may have caused.We contacted the hotel and verified that the pool was previously unavailable due to renovation. We also checked our records and verified that the reservation has been canceled and a full refund was processed. As an apology for the inconvenience, we submitted an additional 20% refund for the reservation. The refund amount will be 20% of the total cost of the reservation. The refund request will be reviewed by our management team and if approved, it may take 7- 14 business days to be processed.We apologize for the inconvenience and thank you for giving us the opportunity to assist you.Sincerely,[redacted]Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like to change or cancel the reservation because the hotel you received is not comparable to the listed samples on our website.   We checked our...

records and verified that the hotel is rated consistently as a 3.5 star property and we stand behind these hotel ratings. We assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etc. and our hotel ratings are actually stricter than other national rating companies.   We provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. We apologize; however, we are unable to change or cancel your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: their tool offers the ability to find pet friendly rooms but mentions nothing about a potential pet fee at locations. A 40% increase in the cost of the room is no small fee it is false advertising not to include a notice about a pet fee when searching for pet friendly room. Based on theor current setup it is impossible to obtain an accurate price for the room without paying and booking it first. Then calling the hotel you are assigned to find out the cost. This is really shady.... I did not stay in the room and should be able to get a refund.
Sincerely,
[redacted]