Stahl Construction Company

I will never do business with Priceline again and will be telling everybody that I know about your terrible response.  You can hide behind some technical jargon, but this was not explicit at ALL.  I would expect a 2.5 star hotel you listed to be able to get a non-smoking room.  Your response is a joke and ridiculous.  I did not see ANY options to get a non-smoking room on your website and you are pretty much lying if you think this was explicit.  No it wasn't.  How does it feel to be hired by a company and then have to turn around and screw people over.  If I were you I would quit and work for a more ethical company.  I have never been treated this badly by the hospitality industry in my life.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] Air Lines booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund...

for the difference in cost of your new airline ticket purchase.
 
We reviewed your reservation details and confirmed a
refund request was submitted in the amount of $501.30. Upon approval, your
account will be credited the difference in airline ticket cost in approximately
7-10 business days.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:A double room is not an upgrade according to my options when I purchased the room. I have attached an example of the screen that I purchased the tickets from. The dates were chosen at random to simply demonstrate the options for purchasing. coincidentally, the rates and options in the attached screen shot are identical to the ones that were available when I purchased my ticket. In it you will notice the discrepancy between what I purchased and paid for and what I was given. Had I purchased the double room I would have saved approx 72$ (64$ + 8$ tax) and would have been in the same room that I was given. It is also very important to note that, upon arrival at the hotel and after discussing my issue I was told that I did not receive a king bed because priceline did not include that in the reservation that they sent to the hotel. So had priceline sent them the correct info this would not have been a problem.  
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. We again contacted [redacted] on behalf of the consumer; however, they advised they are unable to offer any additional compensation. In addition to the $25 compensation already provided by [redacted]; Priceline is refunding an additional $15. The total refund issued to the consumer is $40.
Sincerely,
N. D[redacted]
priceline.com

Dear Ms. [redacted],
Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com email in our Executive Offices. We understand you are unhappy with the flight times received on your return...

flight.
We reviewed your reservation details and confirmed the contract page that you initialed and agreed to show both the departure and return flights would be anytime from 6am-10am. We are sorry if you are unhappy with the times received on your itinerary; however, your reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

Attached is the Credit Card statement showing that I was charged twice. The first amount is $224.81 and the second amount is $170.07.  Priceline charged me $224.81 for the [redacted] Car rental but when I arrived at [redacted] they charged me also $170.07. I am not disputing the $170.07. I am disputing $224.81. I did not rent two cars I only rented one car and I should only be charged once.The attached credit card statement should be more visible you might need to zoom in to see the charges better. Unfortunately I don't have access to a fax machine. But do let me know if you still can't see the charges on the statement.Thank You

We are contacting you today regarding your rental car reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you’re not happy with mandatory insurance and the $2,500...

hold amount in your credit card. However, we have disclosed that information to you upon booking the reservation in “[redacted] **r rental policy and rules information”, under Important Information section of your contract page which I will resend to you in case it’s no longer available in your email. It states that that insurance coverage on third party websites are not accepted in [redacted] and there will be $2,500 additional hold amount.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the Extended Stay America [redacted] [redacted] -
Interstate N. Pkwy for Trip Number [redacted]
 
I am writing to let you know that we have received your
Better Business...

Bureau concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
As a one-time exception, a refund request of $60.25 was
submitted to our management team for review. This process can take up to 14
days. Once the refund is approved, we will issue a refund to your bank within
one business day. Your bank will then post it to your account. The bank
processing time varies so please check with them if you do not see it in your
account within a few days.
 
I hope you find this information helpful and we thank you
for your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Dear [redacted],
 
Thank you for contacting us regarding your reservation at the [redacted] Resort By The [redacted] Group booked under Trip Number [redacted].
 
We are writing to let you know that we have received your email in our Executive Offices. We understand you are...

unhappy with the location and quality of your past hotel stay.
 
We reviewed your reservation details and confirmed the hotel you received is within the area selected when booking the reservation. We also contacted the property and were advised no concerns were brought to their attention during your stay. We are sorry if you were unhappy with the past hotel you received; however, your reservation is non-changeable, non-refundable and non-transferable.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Dear [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] Bath for Trip Number [redacted].
 
We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand your concern
regarding...

the quality of your confirmed hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We have researched to find that this hotel does meet our expectations for the
star rating selected on our website. Our competitors also rate this hotel as
follows:
 
[redacted].com = 2 Stars
[redacted].com = 2 Stars
[redacted].com = 2 Stars
 
Also, we provide hotel chain examples for illustration of
what you may expect when choosing a star level. We do indicate that the brands
shown are only examples and may not be a part of our program. Every hotel is different
and not all hotels within a certain chain have the same star level rating.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet priceline's strict quality standards. We do feel that this hotel is
properly rated through our system and we are not willing to offer compensation.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: Priceline.com provided me false and misleading  information when I was doing research to book a hotel. This false information influenced my decision  to book the hotel, but disappeared after I booked. The false information showed that the hotel's guest rating was much higher than it actually was. Priceline.com refuses to acknowledge that this information was showing and states that because it was not shown to have the high guest rating in the contract page then they are not responsible. I believe that whether the website of priceline.com had a glitch or it was purposely placing misleading information, I deserve a refund or credit. In addition to the initial complaint, the hotel I received was out of hot water and I was unable to even get a hot shower when checking out of the hotel in the morning following my stay overnight. Priceline.com has failed to explain why the information  I saw about the guest rating of my hotel being higher than what I received was posted. They have not detailed why this occurs. I do not consider this complaint settled and reject the response  from priceline.com.
Sincerely,
[redacted]

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding your refund. We reviewed your reservation in our system and our records indicate that a refund for $122.56 was issued on March 06, 2018. Your...

refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. Should you need further assistance, please feel free to reply to this email. Thank you for giving us the opportunity to assist you and we hope you find this information helpful. Sincerely, Executive Offices

We spoke with [redacted] and he agreed to cancel. I advised him that he will be receiving $267.52 refund. Customer satisfied with the resolution.

According to the consumer, the [redacted] hotel is located outside the selected
area.
The consumer selected Priceline's Name Your Own
Price service for a property located in one of the following areas:




City Areas:
[redacted]...

[redacted]

Priceline clearly discloses that we will find a
room in the shaded area displayed on the priceline.com website for the
consumer's selected area(s). The [redacted]
located at [redacted] is located in the shaded area of the mapping
guidelines for the area labeled [redacted] - [redacted]
Consumers who prefer to stay in a particular
location or particular property have the option to visit our Published Price
service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels.
Attached hereto is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the selected
purchase, as well as the trip protection coverage.
 
Trip Protection does not protect you in the event of
unforeseen business or personal obligations, changes in your travel plans after
your offer is accepted or dissatisfaction with your itinerary.
 
 
100% Trip Cancellation and Trip
Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events.
 
View Description of Coverage
BerkelyCare Trip Protection
Description of Coverage can be found on the
FAQ section of the priceline.com website as well as the consumer’s contract
page. [redacted] About Your Travel Insurance - If you have questions or concerns
regarding Travel Insurance for this trip please email BerkelyCare at [redacted] or call toll-free [redacted] for international callers).
·       
To request claim forms,
please visit [redacted]. You may also email or call BerkelyCare using the contact
information above. If emailing, please include your Request Number, your name,
your address, your phone number, and the type of claim form you need (e.g. Trip
Cancellation).
We are sorry that the consumer’s selected
reservation is non-refundable and we are unable to assist any further and we appreciate the opportunity to clarify.
 
Sincerely,
 
[redacted]
Priceline.com
 
 
 
This checkout
page for trip number
27481924349 was submitted on 2015-04-10 13:25:15



Please
Review Your Request

















































4 Star Deluxe Hotel




















Which hotel will I get?

Check-In Date:

Saturday, April
11, 2015

Check-Out Date:

Sunday, April 12,
2015

Region

Orange County, CA

City Areas:

Dana Point - San Juan Capistrano
Laguna Beach
[redacted] - Huntington Beach
Seal Beach - Sunset Beach

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

Rhonda Kalasho

Number of Rooms:

1

Guaranteed Amenities:

Guest Score 7/10 or Higher

Number of Nights:

1











 





































Offer Price Per Room, Per Night:

US$ 120.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 120.00

Taxes and Service Fees:

US$ 24.19

Priceline Hotel Coupon:


-US$ 0.00





Total Room Charges*:

US$ 144.19

Apply Coupon

Hotel Fee:

US$ 23.00

Total Cost*:

US$ 167.19

Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes estimated hotel fees (e.g resort
fees). Your total cost will never be higher than displayed above.



*Prices are in US dollars.



We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide
by priceline.com's terms and conditions and privacy policy.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund for $151.49 was issued on June 11, 2016.

Hi. Please see the message below that we sent to our customer. Thanks. [redacted] We are contacting you today regarding your [redacted] ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. As we understand, your return flight was canceled and the airline changed your flight schedule.We apologize for any inconvenience this have caused. We checked our records and verified that your ticket has been exchanged with the airline and the return is now confirmed for April 22, 2016. Please be advised that the airline has already taken control of the reservation and future follow ups must be done through them. Also, please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary.  We apologize for any inconvenience ad thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We understand that circumstances change and you need to cancel your hotel reservation. I checked our records and see that you selected a prepaid rate with a specific cancellation...

policy, and I reconfirmed that the refund option has passed by the time you contacted us to request for cancellation. We have reached out to the hotel to request for an exception but I regret to advise that we were unable to obtain any refunds on your behalf. The [redacted] also advised that the snowboarding place is open tomorrow Saturday and on Sunday but will have shortened hours. You may contact the hotel directly at ###-###-#### if you have any additional questions.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,Executive Offices

According
to the consumer, the $50 credit card bonus was not applied to the reservation
as expected.
 In accordance with the terms and conditions of
the credit card offer, the $50 bonus is provided in a form of a credit in the consumer’s
billing statement. The consumer will receive a...

$50 credit in the [redacted] statement
summary. The consumer may contact [redacted] Customer Service Team directly at
[redacted] outside the U.S.) for any further assistance.
I hope you find this information helpful and we
appreciate the opportunity to clarify this matter.
 
Sincerely,
[redacted]
priceline.com

Our apologies if you felt we did not follow up.I can assure you that we made sure your issue was reached by [redacted] and they assisted in your resolution.We reached out so we can further discuss your concern and see how we can improve our customer experience.SincerelyExecutive Offices

Complaint: [redacted]
I am rejecting this response because: Ace doesn't answer their phone and Priceline is the reason I booked through them.
Sincerely,
[redacted]