Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:I can see the business is not willing to own up to its mistake. I ordered and paid for a hotel in New [redacted]. They gave me one on the opposite end of a neighboring town. Based on their refusal to rectify their mistake and give me what I paid for, I will use this documentation to file a charge back for failing to provide the services paid for. I will also post numerous, truthful, items throughout social media, and alert my followers (close to 3 million), about the fraud. It's a shame they make their money by doing this to customers. Please allow this notice to serve as my refusal to accept the companies wrong doing.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. They have emailed me to let me know a check for $194.00 is coming in the mail in the next 15 business days. 
Sincerely,
[redacted]

[redacted]We have received the consumer’s additional comments. 
Correspondence was sent to the consumer on 3/4/2016 advising the refund may
take 7-14 days for processing.
Dear [redacted]  We
are contacting you today regarding your hotel reservation at the [redacted] - Chesterfield booked under Trip Number [redacted]. We are
writing to let you know that we have received your Revdex.com
concern in our Executive Offices. As we understand, you did not use the
reservation and you would like to be refunded. Your contract page indicates
that you selected a non-refundable, non-changeable purchase. As an exception to
the refund policy, I submitted a goodwill refund request in the amount of $245.80,
which represents the total cost of your reservation. The refund request will be
reviewed by our management team and if approved, may take 7- 14 business days
to be processed. Thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted]a for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.   We have researched to find that this hotel does meet our expectations for the 2.5 star rating that you selected on our website. Our competitors also rate this hotel as follows:   [redacted] = 2.5 stars [redacted] 2.5 stars [redacted]m = 2.5 stars   Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The [redacted]a meet Priceline's strict quality standards. We do feel that this hotel is properly rated through our system.   Please note that we address complaints directly with our hotel partners to ensure that future customers do not have the same issue. Because of this, we have contacted the hotel on your behalf to request a refund/compensation, but they denied our request. They verified that the air conditioning unit was also working in the room that they have provided to you for this booking.   We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Revdex.com, Inc.
 
I am unable to locate the
referenced reservation with the information provided. In order to locate the
reservation and review this matter, please provide the 11 digit Priceline Request
Number, as well as the email address that was provided at the time...

of purchase.
 
Thank you,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because: No credit has been applied. They said they put the refund through but as of today (5/10) no credit shows on my account.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the Inn Of [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have issues with...

this hotel reservation.   We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay.   We have researched to find that this hotel does meet our expectations for the star rating selected, 2.5 stars, on our website. Our competitors also rate this hotel as follows:   [redacted]
Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The Inn Of [redacted] met Priceline's strict quality standards.   In addition, our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   For this type of reservation, you do not have the option to select the specific hotel. Instead, we provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating.   As a one-time exception, we have contacted the hotel on your behalf to request a refund for this reservation. However, they verified that the reservation is truly non-refundable. We are unable to change, cancel or process a refund for this reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.  According to the consumer, Priceline
does not offer Express Deals reservations disclosing guest rating for 2 star
properties. The consumer states: “I am
rejecting this response because: the response does not address my main
complaint, which is that they create an expectation that only well read hotels
are used by listing favorable guest ratings and omit guest ratings for the
hotels that are utilized by lower income customers, thus discriminating against
lower income customers”.
 
As noted on the screen shot attached hereto, Priceline
offers consumers the option to select 2 star quality Express Deal hotel options
offering guest ratings:
 


















 
I am sorry that the consumer’s selected purchase is
non-refundable and we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I understand that you would like to get a refund or get an alternative flight due to [redacted]'s bankruptcy. I apologize for this inconvenience and it was a rather unexpected news. The airline did not provide an option when they filed for bankruptcy last Nov.10,2017. Although the reservation was...

bought on our website it was [redacted] who charged your credit card. You will have to contact your bank to recover your money. If you wish to travel you will have to rebook a new travel at your convenience.    We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.   Sincerely, Executive Offices

Please see the response we provided to the customer.  Thanks.Dear *** *** * Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** *** ***. I am writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. We understand that you have issues with this hotel reservation. We apologize for the confusion. We reviewed the hotel that you selected, the Naples Bay Resort, and the room types they offer on the website. We confirmed the hotel has rooms to choose from that offer a cancellation option; however, the room type that you selected states that it was non-refundable. For the room type and rate that you've selected, you are not allowed to change or cancel your reservation.  Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to offer a cancellation or refund back to your credit card as requested. We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely, *** ***Executive Offices

Complaint: [redacted]
I am rejecting this response because:  the reason that the drill schedule I provided was dated after I made the reservations is that I transferred units in the [redacted].  Obviously you have no concept of military units and operations.  When a Solider transfers between units he or she will have to abide by the new unit's drill schedule.  It is a travesty that Priceline does not have a policy with regards to cancelling a reservation for military members.  I will ensure that I inform others of my experience and plan to make it my mission in life to deter as many people as possible from ever using Priceline.  Your customer service is the worst I have ever experienced.  It should not have taken almost a month to get an answer from the airline.  Your employees are incompetent, uncaring and lack training in acceptable customer service techniques.  I DO NOT WANT THE TAXES refunded to me.  I have switched Reserve units and WILL BE using the tickets I purchased for my trip to [redacted] in June.  No further action is necessary on your part.  I will be in CT this week and if I had time I would stand outside your offices with a sign notifying the public and other consumers of your policy of not supporting the military.  I will never use Priceline again even if I have to pay one of your competitors more and will also use social media to share the horrendous experience I was forced to endure with Priceline with everyone I know. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are contacting you today regarding your reservation at The [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you had issues with the hotel's star rating...

and you would like to cancel your reservation.   We checked our records and verified that the hotel has a guest rating of 7.4 which is based on actual reviews from customers who have booked on our site and stayed at the hotel. We assess each property on many different criteria and our hotel ratings are actually stricter than other national rating companies. We also checked other websites and verified that the hotel is rated consistently as a 3.5 star property with high guest ratings.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. This information was provided on the contract page that you reviewed and initialed prior to booking. I apologize; however, we are unable to change, cancel or refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I maintain that this contract was deceptive and unethical, but I will pay the amount listed to avoid having to experience any more of the worst customer service I've ever had through Priceline. I ask that the Revdex.com make a record of this complaint in hopes that if enough people complain, Priceline will lose its accreditation and suffer a slow and painful descent into bankruptcy.
Sincerely,
[redacted]

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern regarding the cancellation of your reservation.   As we have advised previously, the [redacted] had informed us that...

your reservation was booked with an invalid rate into our reservation system and cannot be honored.   The [redacted] is taking responsibility over the glitch in their system resulting to the uploading of the invalid rate into the reservation system that was displayed on the website. They advised that they are willing to offer a discounted rate if you rebook with them and by contacting the person below:   Ashley V[redacted] Front Office Manager [redacted] ###-###-####   As a gesture of goodwill, we have decided to issue a $50.00 refund to help you cover the cost of rebooking the correct rate. Please allow a few business days for the refund to post to your form of payment.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely, Executive Offices

Dear [redacted]
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand...

that you would like to receive the $50
credit towards a future purchase.
We apologize for the difficulty you have experienced. The
Priceline Rewards [redacted] card is issued by [redacted] Bank Delaware, which is the
U.S.
credit card operations of [redacted] PLC. For security
reasons, Priceline does not have access to your [redacted] account nor control over
its [redacted] card policies or procedures.
In the interest of satisfying your concern, we have
forwarded this to the [redacted] Executive Office. They will review your concern
and reply with a resolution within 2 business days.
If you have any other Priceline Rewards [redacted] card
concerns, please contact [redacted] directly. There are three ways to contact
priceline rewards [redacted].
1. Email - Visit the pricelinerewards[redacted].com website and
select the Customer Service link. You will receive a response within 24 hours.
2. Phone - You can speak with a priceline rewards [redacted]
consultant 24 hours a day, 7 days a week at ###-###-####.
3. Mail - Please send written correspondence to: [redacted]
You can also learn more about [redacted] by visiting
[redacted]
I hope you find my reply helpful and we thank you for
your time.
Sincerely,
Jenn H[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] Sacramento under Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. We apologize that you
were unhappy with your hotel accommodations. We evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etc. We are sorry to hear that your hotel fell short of this expectation
during your stay. We understand your request for compensation for the
additional cost you incurred for finding new accommodations because you were
asked to leave your original hotel. We apologize; however, we have reviewed
your request and determined that we are unable to fulfill your request for
compensation.
We appreciate your feedback and documented your concern
into our system for future reference.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  It does bother me that you chose to ignore that that the rate I was referring to was an unlocked express deal where the hotel name is available.  The rate you refer to is available on any site including Best Western.  As stated I have the proof yet you were never willing to receive it.  Regardless, I got the credit I was due however you chose to present it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I spoke with Priceline directly prior this complaint and received the same response numerous times.  My issue is that their low price guarantee as they explain it is not disclosed in plain site prior to purchase and is a deception with non refundable purchases such as my non refundable car rental.  The reason it is deceptive is that the only option to purchase a non refundable car rental is to purchase first and then see the rental company after.  The same goes with [redacted].  Their low price guarantee as they explain it to me now will never be possible if you have to match car rental companies because you will never get a comparable price booking directly with the car rental agency.   My position is that I was induced to purchase this non refundable car rental expecting a credible low price guarantee and am now stuck in a contract with Priceline through deceptive business practices.  I am not the only one who feels this way.  Please click on the links below.  It is unfortunate that Priceline could not negotiate over $33.00 and has forced me to go this route.[redacted]
Sincerely,
[redacted]

The hotel was not in the east memphis area the correct location of the hotel was barlett tn to be exactly I need a refund or I'm going to persue legal matters with my attorney that has already examine this matter and evidences. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]