Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I am happy to be able to cancel my reservation and get the refund. However, I do think they are deceptively advertising the guest rating as a guarantee when it's not. As my screenshot shows, when booking they make it look like it will be garaunteed though it's apparently not in the actual contract. I hope they examine this as it may confuse other customers too. I also think they need to make clearer the fact that when hotel my charge additional fees and not bury that in fine print. I will never use Priceline again.
Sincerely,
[redacted]

Hi. Please see the response that we sent to the customer. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the Extended [redacted] - Columbus [redacted]s for Trip Number [redacted]
*I am writing to let you know that we received your...

Revdex.com concern in our Executive Offices. I understand that you felt the star rating assigned to your hotel was not accurate because it was not on the list of hotels you found prior booking. I apologize for the confusion. The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the priceline program. Please keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property. Our records indicate that you requested a reservation in a hotel with a star rating of at least 2.5 and we were able to fulfill this request by providing you the Extended Stay America - Columbus - Polaris, which we rated as a 2.5 Star level property. Also, as for your concern with the swimming pool, please know that we have disclosed on your contract page that you will get a hotel that has either an indoor or outdoor pool.  Under normal circumstances, your reservation should be non-refundable; however, since we value your business, we decided to make a one-time exception and refund your booking in full.  Your $63.29 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: This response seems as if it is a scripted response. My husband has already gone to and returned from [redacted]. We are looking for some sort of compensation for the troubles that were caused by Priceline's unwillingness to guarantee a reservation made through them and the resulting loss of money and time, not to mention the ongoing hassle that is largely due to Priceline's refusal to contact us directly via phone to settle this manner. Rather they will send an email that says one thing, then another email with a scripted response that does not quite address the situation such as the one they just replied with that contradicts the last email.Will Priceline compensate my husband, [redacted], for refusing to honor a reservation made through their website and their subsequent choice to not intervene and assist in remedying the situation in a timely and professional manner?
Sincerely,
[redacted] & [redacted]

We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The contract page indicates that the consumer authorized the purchase. We are sorry that the consumer selected a non-refundable option we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’[redacted]
Executive Services

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are requesting for a refund of your reservation due to military reasons. We verified from your hotel that your room was used and that they are unwilling...

to process a refund. We indicated prior booking that the rate you selected is restricted. We apologize; however, we are unable to change, cancel or refund your booking.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] [redacted] News for
Trip Number
[redacted]
 
We are writing to let you know that we received your
RevDex.com concern in our...

Executive Offices. We understand
that you are
requesting a refund of the difference of your reservation
and the low
rate you found another website. Normally, we can only
apply our Best
Price Guarantee until midnight before the travel date. We
see that this
the first time you used our service and as a gesture of
goodwill, we
will allow a one-time exception for you. I asked our
Accounting
Department to process a refund of $51.30 for you, per
your request.
 
The request will go through a review process which normally
takes 10-14
days. Once the refund request process has been completed,
it will be
refunded through our system within one business day. The
refund will be
processed back to [redacted]l account that was used in booking
the
reservation. You will be receiving email messages from us
with updates
of the refund request.
 
I apologize for any inconvenience and thank you for
allowing me to
assist you with your concern.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Complain[redacted]
I am rejecting this response because:Consumers BEWARE:  Priceline.com (partnered with [redacted]) has HIDDEN pre-paid hotel reservation policies.  The information details about the hidden pre-paid reservation charges are located in one of three hyperlinks under the heading of "booking conditions" ... (located at the bottom of the reservation confirmation webpage).  Neither Priceline.com or [redacted] are willing to correct the policy or make the pre-paid hotel reservation charges clear to consumers prior to travel confirmation.  In this particular case, there were six (6) separate hotel room reservations amount in unauthorized pre-paid charges of more than $2700.00.
Sincerely,
[redacted]

I am writing you today regarding your rental car reservation with [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your request for compensation for the...

inconvenience you experienced as a result of the unavailability of your reserved vehicle type during pick up.   We have reviewed your concern and a decision has been made to refund the one day cost of your original reservation, amounting to $194.44. Please respond to this email to confirm your billing address where we can send the check for $194.44.   We look forward to hear from you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have been a long term customer with priceline as they are the first website I use to purchase tickets.  I have never had so many issues using priceline and expected to be taken care of. It is so easy to blame the customer and close the subject but that should never happen. I was searching for 12 tickets 7 from [redacted] and 5 from [redacted] all to [redacted] July 2 to the 7th. After searching 2 weeks on may 2nd I found the 7 tickets at a good price from July 2 to the 7th. Through [redacted] tickets took longer I tried purchasing the tickets for July 2 to the 7th after I purchased them I realized they had a June date and called to find out why and they were refunded.Never thought about the [redacted] tickets being in trouble. As I searched through may I tried purchasing tickets but the website would only allow 1 ticket to be purchased. So I had to restart the search and the price would change. I was on the website everyday for a month searching.I expect that a large corporation would treat the customers they have with a commitment quality service The right thing to do is credit the damage caused by the website failures Thank you[redacted] 
 
Sincerely,
Ina Wilson

According to
the consumer, on Sunday June 28, 2015, she requested to cancel the
reservation and expected a full refund.
Attached hereto is a copy of the consumer’s contract page
indicating that the consumer selected a reservation with the following cancel
policy:
 
...


·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Saturday, June 27th (local hotel time). If you decide to cancel
your reservation anytime between noon on Saturday, June 27th and noon on
Sunday, June 28th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Sunday, June 28th).
 
We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-28 09:42:57


















[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now -> Save
15% on this stay — Free breakfast, free internet in room and free parking
Check-In: Sun, Jun 28, 2015
Check-Out: Tue, Jun 30, 2015
Room Type: Double Room with Two Double Beds ~ Smoking
- Booked for double
occupancy
Flexible Cancellation
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Saturday, June 27th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Saturday, June 27th and noon on Sunday, June 28th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Sunday, June 28th).





































Summary
of Charges

Room Cost

$89.24

Rooms

1

Nights

2

Room Subtotal

$178.48

Taxes & Fees

$27.34

Total Priceline Charges

$205.82

Safe Fee*

$3.00

Total Cost

$208.82

Prices are in USD
*This safe fee is charged by property at checkout.
Reservation Name (Age 18 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.



[redacted]


    
I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·      Room Description: 2 Double Beds/Smoking/Free Hi-Spd Wireless/
Radio-Alarm Clock/Tv, Cable/Satellite
·      Rate Description: Websaver - Full pre-payment required upon
booking
·      Hotel Freebies Details:
On Sale Now -> Save 15% on this stay — Book Now and Save
— Promotion Details — Negotiated Specials may be limited
to certain dates and subject to availability.
Free breakfast, free internet in room and free
parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Saturday, June 27th (local hotel time). If you decide to cancel
your reservation anytime between noon on Saturday, June 27th and noon on
Sunday, June 28th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Sunday, June 28th).
·      Mandatory Fee: This hotel charges an additional $1.50 per
room per night. This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort fees,
energy charges or safe fees. The amount of the charge is subject to change.
·      Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total cost
above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
·      All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for the
mandatory fee listed above as well as any additional hotel incidental
charges such as parking, phone calls or minibar charges which are not included
in the room rate.

Dear Mr. **,
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent-A-Car for Request Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand your concern that the rental counter was
unable to accommodate your reservation when you arrived to pick up your rental
car. Therefore, you ended up renting a car at their other rental location and
paid a higher rate than what you were quoted when you booked the reservation.
 
We have researched your issue with our rental partner,
and they verified that they quoted you their regular rental rate of 51.99 USD
per day upon pick up at their alternate rental location. However, they stated
that they have refunded 129.00 USD to adjust the rate back to the original rate
you received during booking. The final bill came up to
188.59 USD due to the optional coverages you purchased at
the rental counter. Since the originally qouted rate was honored and the
additional costs you incurred were due to the optional coverages you agreed to
purchase at the counter, we are unable to offer any reimbursements.
 
We take customer feedback seriously, and be rest assured
that we have documented your issue for reference when we evaluate our rental
partners. We appreciate that you have taken the time to inform us about your
experience.
 
I hope you found my email helpful!
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
* Thank you for taking the time to contact us regarding your reservation at the Conrad Bali for Trip Numbers [redacted], [redacted] and [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I...

understand that your reservation were cancelled without your approval. We truly apologize for the inconvenience. As mentioned on the emails that were sent out, the property incorrectly loaded a rate of $24.00 per night. The hotel stated that this rate was not correct, and they are not honoring any reservations booked at this price. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookings. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them.   As soon as we received this information, Priceline sent emails advising that reservations have been cancelled. Additionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future [redacted] reservation. These coupons are valid for 1 year and will expires on April 01, 2018.   Also, as an additional compensation for each cancelled booking, we can offer a $25 credit towards a future published hotel reservation purchased on our website. Once the new reservation is booked, call us back at 1-800-774-2354 with your new reservation number and we will apply the additional $25 credit.   We apologize; however, we cannot reinstate the reservation.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear [redacted]Thank you for taking the time to contact us regarding
the airline portion of your vacation package with [redacted] Airways under Trip
Number [redacted]We are writing you today because we received your
Revdex.com concern in our Executive Offices. We understand...

your
concern regarding the fees associated to rebooking your tickets.We have
reviewed your request and a decision has been made to cover your $150.00 per
ticket airline exchange fee. Therefore, you will only be responsible to pay the
$30.00 per ticket processing fee and any fare difference when you rebook. Please
reply to this email if you want me to have one of our Air Travel Services
specialists contact you to discuss your options in rebooking your credit. Kindly
provide the best time and phone number to contact you.We look forward to
hear from you.Sincerely,Nico T[redacted]Executive Offices

I have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.  The consumer states: “I have copies of all the transactions and correspondence with
[redacted].com.”  
For any
assistance related to [redacted].com purchases, please contact [redacted] at
[redacted].com (contacts below).
 
[redacted]
Phone:
[redacted] | Fax: [redacted]
Address:
[redacted]
Website: www.[redacted].com
 
In the event that the consumer purchased the reservation with
priceline.com, we ask that the consumer provide the 11 digit Priceline Request
Number for review.
 
Thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

We have received the consumer’s
additional comments. The consumer’s selected reservation
is restricted and is non-refundable and non-changeable. However, in efforts to assist
the consumer, we have reached out to our hotel partner and they are currently
allowing an exception to the no-cancel policy and will allow a cancelation with
no penalty. In the event the consumer wishes to proceed with the cancelation
option, the consumer must contact us as soon as possible and our Executive
Offices will again contact the hotel to determine if the hotel is still
allowing the exception. Please contact us directly at: ###-###-####. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday.  The consumer must enter the
Trip Number, which is [redacted]93, when contacting us. At this time we understand from the consumer's comments that he/she wishes not to cancel the reservation.
Sincerely, N. D’[redacted] -Executive Offices











2/22/2016






Complaint

I have made a reservation with priceline for Feb 13 midnight, but it took 12:05 am time as my pickup for car. Later I found better deal with [redacted] and contacted the priceline to cancel or honor this. There is no way for me to select exactly 12:05 am time (I can either select midnigt or 12:30am)in...

the calendar for [redacted]. I could not able to replicate exact time as the priceline. So the customer representative said they are helpless because I cannot show the price for 12:05am pickup time. Even in priceline there is no option to choose 12:05 am but it took it on its own.







Desired Resolution

I have spent almost 2 hrs with customer representatives and lost hope. I just want them to give the money that they owe for my time and correct the error that is in their system. May be application code.

Consumer Business Dialog

Hello.  Please see the response below that we sent to the customer. Thanks.[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]l & Spa [redacted] for Trip Number [redacted] I am writing to let you know that...

we have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:  [redacted]
[redacted] Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The [redacted] & [redacted] met Priceline's strict quality standards.  In addition, our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The reservation holder is required to present a valid Photo ID and Credit Card at check-in for incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits.Priceline will immediately charge your credit card the total room charges upon booking. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.  However, despite of the restrictions, your refund has been processed. A refund for $73.09 was issued today, January 23, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely, [redacted]Executive Offices

Hi. Please see the reply that we sent to our customer. [redacted] Thank you for contacting us regarding your reservation at the [redacted]t booked under Trip Number [redacted] We reviewed your reservation details and confirmed when you...

submitted your request, you purchased an Express Deal reservation that stated you were booking a 3 star hotel in the Sky Harbor International Airport(PHX) area of [redacted]. We are sorry if you entered the wrong area by mistake; however, your reservation is non-changeable, non-refundable and non-transferable. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]Executive Offices

Dear [redacted],
Thank you for your email, which we have received from the Revdex.com, Inc. regarding your reservation with
[redacted] Rent a Car for Request Number [redacted].
We have reviewed our records, which indicate that you have disputed the
transaction with your credit card...

issuing bank on October 27, 2014 and November
2, 2014, and then attempted to use the rental car. Once the consumer initiates a
credit card dispute with the intent not to pay for an authorized purchase, and
the bank withdraws the funds from Priceline outside the terms of this
agreement, the reservation is cancelled. We truly wish that we can process
a refund; however, your reservation is non-changeable and non-refundable. The
reservation remains subject to the policy agreed upon booking and we cannot
issue any refund even if the tickets were not used. We apologize for any
inconvenience and hope you find this information helpful.
 
We apologize for any inconvenience and hope you find this information
helpful.
Sincerely,
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Sun Oct
12 17:34:49 EDT 2014




Your Trip Summary
























We Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler,
family members and traveling companions, death in the family, job loss, natural
disaster at departure or destination city or other specified events.
$500
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000
Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000
Travel Accident Protection
24/7
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services.




Name
Your Own Price and Save Cash

We have a one-way flight available
that will save you cash. Enter an offer and we will see if an airline accepts
your offer.
Total charges, including taxes and fees,are displayed on the following
page.


Preview Offer





















































Departing Flight Information - Wednesday, April 1, 2015




Flight 883
3h 39m, 1769 mi

From[redacted]
[redacted]
Departs: 1:20 AM

To[redacted]
[redacted]
Arrives: 7:59 AM

AircraftAirbus A321 (Jet)
Economy/Coach Class




Flight 745
3h 33m, 1476 mi

From[redacted]
[redacted]
Departs: 9:50 AM

ToLuis [redacted]
[redacted]
Arrives: 1:23 PM

AircraftAirbus A321 (Jet)
Economy/Coach Class

Returning Flight Information - Wednesday, April 8, 2015




Flight 746
3h 45m, 1476 mi

From[redacted]
[redacted]
Departs: 2:40 PM

To[redacted]
[redacted]
Arrives: 6:25 PM

AircraftAirbus A330-200 (Jet)
Economy/Coach Class




Flight 1756
4h 35m, 1769 mi

From[redacted]
[redacted]
Departs: 7:59 PM

To[redacted]
[redacted]
Arrives: 9:34 PM

AircraftAirbus A321 (Jet)
Economy/Coach Class

 
































Passenger and Ticket Information

[redacted]
Despain BarsickowSeat Preference (Change Seat)
Flight [redacted]: [redacted]
Flight [redacted]: [redacted]
Flight [redacted]: [redacted]
Flight [redacted]: [redacted]

Ticket Type:Electronic

[redacted] BarsickowSeat [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Ticket Type:Electronic

Rental Car Details














Minivan
[redacted] or similar





















Location:
[redacted])

Pick-Up:
Wed, April 1, 2015, 2:00 PM

Drop-Off:
Wed, April 8, 2015, 2:00 PM

Total Rental
Days: 7 days (7 days)

Driver:
[redacted]

Driver's Age
at Pickup: 42




Summary of Charges
















































Airline
Ticket Cost:

$368.60
per ticket





Airline
Ticket Taxes & Fees:

$60.60
per ticket

Airline
Ticket Trip Protection:

$17.00
per ticket

Number
of Tickets:

2


Airline
Ticket Delivery:

$0.00
(Electronic Ticket)

Airfare Subtotal:

$892.40

Rental
Car Cost:

$394.80


Rental
Car Taxes & Fees:

$120.76


Rental
Car Travel Insurance:

$7.00


Rental Car Subtotal:

$522.56

Total Trip Cost:
(All prices are in US dollars)

$1,414.96This is the BEST PRICE for these flights GUARANTEED!

Baggage fees
are not included in your trip cost.

Important Information


































•

Change penalties/restrictions apply to your airline
tickets. Please read the important fare rules and restrictions. The Rental Car reservation included in your itinerary
is non-refundable, non-transferable and non-changeable even if the
reservation is not used.

•

Fares are not guaranteed until purchased.

•

If you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservation. No refunds
will be granted for the unused portion of your trip.

•

You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to
check-in.

•

Rental Car availability is not confirmed until full payment
is received. If your selections are unavailable, we'll still purchase your
airline ticket.

•

Only [redacted] will be able to pick-up the
rental car at the counter. [redacted] will be required to present a valid
driver's license and a valid credit card or debit/check card or debit/check
card in their name with a minimum of $200 available credit as a
security deposit on the vehicle. If you plan to use a debit card, you may
be required to provide round-trip flight information at the rental counter.

•

Your offer price does not include vehicle liability,
collision or personal accident coverage for your rental car. You should
determine if you have insurance coverage prior to pick-up. Additional
insurance can be purchased at the rental counter.



 










[redacted]
**



I
have read, accept and agree to abide by Priceline.com's terms and conditions,
privacy policy.
and the trip protection Description
of Coverage.


[redacted] ** [redacted] ** [redacted] ** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The full amount was deposited to my account on May 2,...

2016.  Thank You so much for your intersession.
Sincerely,
[redacted]

Hi. Please see the response below that we sent to our customer. Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] I am writing to let you know that we received your Revdex.com...

concern in our Executive Offices. I understand that you requested to have a postpaid reservation. I reviewed your record in our system and it shows that prior booking, your contract page was presented to you stating that you will be charged in full once your reservation is confirmed. The rate that was purchased is restricted, which means it cannot be changed, cancelled or refunded. However, since we value your business, we decided to make a one-time exception and refund the cost of your reservation.  Your $209.78 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, [redacted] Executive Offices[redacted]
*Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you requested to have a postpaid reservation. I reviewed your record in our system and it shows that prior booking, your contract page was presented to you stating that you will be charged in full once your reservation is confirmed. The rate that was purchased is restricted, which means it cannot be changed, cancelled or refunded. However, since we value your business, we decided to make a one-time exception and refund the cost of your reservation.  Your $209.78 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, [redacted] Executive Offices