Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response as the final solution. I
appreciate Price[redacted]e's response and still wait for their action in getting me
the refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What happens if they do not comply with the resolution? It will only take place after the 10/15. 
Sincerely,
[redacted]

The lowest qualifying rate at the time of booking is 75.00 USD per nightand your offer price is 66.57 USD. This makes a savings of 8.43 USD or11.24% for your reservation. The contract page that you reviewed andinitialed prior to booking did not guarantee a savings percentage foryour reservation.We verified that the hotel fee when you submitted the request was for31.00 USD. Since the hotel fee increased to 34.43 USD when thereservation got confirmed, we adjusted your offer price from 70.00 USDto 66.57 USD. Your offer price was adjusted so that the total costincluding the hotel fee will still be 122.15 USD. This makes the totalcost of your reservation changed from 91.15 USD to 87.72 USD.Our Accounting Department has advised that the total amount charged toyour account is 87.72 USD. The 91.15 USD you saw on your billingstatement is just an authorization which will automatically drop offfrom your account.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

I have received the consumer’s additional comments. According to the consumer, her bid for $45 was accepted; however, Priceline charged her $66 instead of the $45 bid.
 
As clearly disclosed on the consumer’s contract page, Priceline couldn’t find a rental partner to accept the consumer’s $45 bid, however offered the consumer the option to purchase the rental car at the rate of $66 per day.  The consumer was offered the option to purchase the rental at $66 per day, and clearly chose to accept the option to purchase the rental at the rate of $66 a day. The contract page discloses the following:
 
·       We couldn't find a partner to accept your bid of $45 per day. However, we were able to find you the same car for $66 a day.
 
·       Available for the next 60 minutes.
 
·       If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment.
 
·      Book Your Car
 
 
·       By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
 
The consumer was offered the option to purchase, the rental at the rate of $666 and accepted this option. We are sorry that we are unable to assist the consumer any further in this situation,
 
Sincerely,
[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-17 14:23:56
[redacted] Sep. 17, 2015 - 10:00 AM to Sep. 21, 2015 - 10:00 AM
We couldn't find a partner to accept your bid of $45 per day. However, we were able to find you the same car for $66 a day.
Available for the next 60 minutes.
 
Minivan
** [redacted]  Unlimited Mileage
 
Try Naming Your Own Price® for a different car type
 
Available for the next 60 minutes.
Book Your Car
By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
Per Day  $66.00
Total ChargesIncludes taxes and fees  $369.96
See Full Summary of Charges
We'll refund 100% of the difference if you find a lower price.
Summary of Charges
Your Bid Per Day
$66 (per day)
Total Rental Days
4
Subtotal
$264.00
Taxes and Fees:
$105.96
Total ChargesPrices are in US dollars.
$369.96
Important Information
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       You are guaranteed a car from one of the following major rental car companies: [redacted]
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       Prices are not guaranteed until booking is completed.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
[x] close window

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. We understand that the
consumer is not happy with this policy, and we really wish that we could give the
consumer the resolution that he/she is looking for; however, the reservation is
truly non-changeable and non-refundable and we are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive
Offices

Complaint: [redacted]
I am rejecting this response because: it has been over a week since the business sent me that email and they have not done anything. I still would like them to take care of the $37.31 charge. I have not heard from this business since June 10.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I am writing you today regarding your rental car reservation with Hertz Corporation under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a full refund since your...

reservation was cancelled.   Your bank notified us of the dispute of this charge which effectively reversed the sale and initiated the chargeback process between your bank and Priceline. Priceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservation. As we previously advised, the reservation is non-refundable. However, we have decided to make a one-time exception to issue a full refund as gesture of goodwill.   A refund request has been submitted to our management team for review, and once approved, the refund for $335.51 will be processed to the form of payment you used to book the reservation. Please note that this process may take up to 14 days to be completed and you will be notified through email once processed.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

[redacted] Sent: Wednesday, August 03, 2016 9:05 AMTo: [redacted]Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]Complaint ID [redacted]Hi,This complaint has been resolved to my satisfaction by Priceline who...

have issued a full refund after I informed them I had logged a complaint with you.  Please close the case.Regards,[redacted]

According to
the consumer she/he was unaware of the total purchase price, including taxes
and fees, for a rental car and expected to pay $9 less than charged....

The
consumer is requesting a breakdown of the taxes and fees charged for the
purchase of a Name Your Own Price rental car. The consumer states:
“I got on Priceline and bid $30/day
for the same mid-size car. They said I won the bid and charged my account
$148.04. I was expecting to pay about $9 less but the total was $7 higher.”
As noted on
the consumer’s initialed contract page, the summary of charges, including taxes
and fees, are disclosed prior to purchase:
Summary
of Charges
Your Price Per Day:  $30 (per day)
Total Rental Days: 3
Subtotal: $90
Taxes and Fees: (details)  $58.04
Total Charges:   $148.04
 
Prior to purchase,
the consumer is provided with a contract page disclosing the total purchase
price of the rental car. Consumers have the option to compare the total cost of
the rental, including the taxes and fees, with other online services or, rental
car companies.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase, including the details and disclosure for taxes
and fees added to the offer price.
Priceline
tells consumers that, in addition to the price you name, a charge for Taxes and
Fees will be charged (an amount that will always be disclosed to you before you
elect to proceed).
The balance of the charge for Taxes and Fees is a
fee which we retain as part of the compensation for our services and to cover
the costs of your reservation, including, for example, customer service costs
and additional fees.
         (Details)  Taxes
and Fees
In connection with
facilitating your Name Your Own Price ® rental car transaction, we will charge
your method of payment, in addition to the price you name, a charge for Taxes
and Fees (an amount that will always be disclosed to you before you elect to
proceed). This charge includes an amount to recover the amount we pay to the
rental car supplier in connection with your reservation for taxes, fees and
surcharges owed by the rental car supplier including, without limitation, sales
and use tax, excise tax, value added tax, airport or facility taxes, surcharges
or fees and/or other similar taxes, surcharges or fees. The amount of this
charge is intended by us to be sufficient to cover the amount we may be
required to pay to a rental car supplier, and may be greater or less than the
amount we actually pay the rental car supplier in connection with your
reservation for taxes, fees and surcharges. The balance of the charge for Taxes and Fees is a fee
which we retain as part of the compensation for our services and to cover the
costs of your reservation, including, for example, customer service costs and
additional fees. The charge for Taxes and Fees varies based on a number of
factors, including, without limitation, the amount you pay to priceline.com and
the location at which you will pick-up your car from the rental car supplier.
We are not the vendor
collecting and remitting taxes to the applicable taxing authorities. The rental
car companies, as vendors, bill all applicable taxes to us and we pay over such
amounts directly to the vendors. We are not a co-vendor associated with the
vendor with whom we reserve our customer's travel arrangements. Taxability and
the appropriate tax rate and the type of applicable taxes vary greatly by
location.
I appreciate
the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-05-18 15:15:56






























·       


5
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Mid-Size Car with Unlimited Mileage




Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Saturday, June 20, 2015, 03:00 PM
Drop-off Date & Time: Tuesday, June 23, 2015, 02:00 PM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:


Total Charges
3 Days at: $30 /day  Total:$148.04
 
Summary
of Charges
Your Price Per Day:  $30
(per day)
Total Rental Days: 3
Subtotal: $90
Taxes and Fees: (details)  $58.04
Total Charges:   $148.04
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've reviewed
your information above, please review the following rules regarding rental
cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]  **
 
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Our record indicates the following refund was issued.Hotel Confirmation Number: 29882432Amount Refunded: $301.86

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I read over the contract twice before accepting it.  I've reread what was sent in the email four more times.  I will reiterate that nothing in the wording specifically says I am purchasing insurance from Priceline directly.  The wording implies I am pre-purchasing insurance from [redacted] in order to save money.  The wording also states I can decline this insurance up to the point I pick up the car.  That would leave someone to believe declining the insurance at the [redacted] Rental Car counter takes care of this issue.  The wording needs to be more specific, clearly stating I'm purchasing insurance directly from Priceline, therefore in order to cancel, I need to contact Priceline directly.  This wording is lacking which led me to believe I was purchasing insurance from [redacted] and not Priceline, therefore, by declining the insurance at the [redacted] counter, I fully believed the charges would be reversed.  The language necessary to have a fully transparent contract is lacking, which is why I am requesting the $110 back I was originally charged.I appreciate your time in this matter and anticipate you will, not only refund my money, but take time to change the wording online so this does not happen again to someone else.Regards,[redacted]Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:·       If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.·       Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you wanted to get a specific car when you arrived at the counter. We indicated prior booking that you would be getting a mid-size car which would be a...

[redacted] or similar. The rental company is not able to guarantee a specific make and model. The specific make or model is requested at the counter and would be based on their availability. We apologize; however, we will be unable to refund your booking. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,Executive Offices

Complaint: [redacted]. 
Iam rejecting this response because: when I visited priceline.com I clicked on package deal. After asked departure from?? I clicked " [redacted]- which immediately I was given the opition [redacted]) then I was given a option arrival??? I typed " [redacted] " then I was given the opition to click ([redacted]  15min later I checked my email a confirmation for my trip to ([redacted]) I immediately called Priceline explain the situation after rudely I was put on on hold 20min late line cuts off. Then I called back 3 more times and priceline, you have this information. Then I was insulted which of my first complaint I explained which no one from Priceline took a minute to apologize or take initiative steps to deal with the people that insult me?? I was  called  all kinds of names. So anyways I was frustrated, I decided to call [redacted], if they made the mistake of sending me to [redacted] airline?? They stopped paused and said. Sir, the mistake was not from our side but price line, it wasn't your fault but ( WE DON'T HAVE ANY FLIGHTS LEAVING FROM) [redacted]  to [redacted] airport. I told them right then sir, I have been telling priceline, this but I was insulted and told I made the mistake. Which I said that's impossible because iam going to state I never been to so I made sure everything was correct. I implore for Revdex.com, to step in further investigate,  this matter it's clear they are not taken any steps to investigate them self. 
Sincerely,
[redacted]

[redacted]                         ...


                                        ...⇄
Thank you for taking the time to contact us regarding
your reservation
with Hertz Corporation for Trip Number [redacted]                                         ...⇄
                                        ...⇄
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
had to upgrade your reservation as you find the vehicle provided to you to be
too small and you are 
now requesting for a refund of the upgrade fee.              
 
                                        ...⇄
We apologize; however, we are unable to provide the
refund you are requesting. Our website includes a full description of each car
type we offer, including the number of passengers, and pieces of luggage that
will fit comfortably for the car type that you select. However, note that
rental car companies offer a variety of makes and models for each car type
listed. As stated on our website, we are not able to guarantee the specific
make or model you will receive at the rental counter, and not all car types are
available at all locations. Car fleet information including capacities is based
on the latest information provided to us by the supplier and is subject to
change. We apologize; however, we are unable to provide the refund you are
requesting.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
                                        ...⇄
Sincerely,                                   ...⇄
                                        ...⇄
[redacted]     
Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that this reservation has been canceled and  a refund
of $367.83 was issued.

Thank you for your help in this matter and thank you to priceline I accept the refund. I will in the future be more careful if using the express reservations though I will probably just do it the other way. I have enjoyed my many other interactions with priceline and look forward to using them in the future. Thank you to both priceline and Revdex.com for getting this resolved. Hope everyone has a wonderful blessed week. Take care and sincere thanks. - [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
Hello,   The 11 digit trip number is: [redacted] and it was sent to [redacted]   For all 5 passengers the total was $5,873 ( portion was $1,174.60).  Then I paid to change a later departure date on 7-23-14 and was charged on my own card $569.40, which is why the entire amount I'm disputing is $1,744   Please let me know if I should scan copies of all documents.   Thank you  [redacted]
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your vacation package reservation for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your concern about the arrival...

airport. When the reservation was booked on our website, you were asked to select a hotel which includes a flight itinerary. The page also gives an option to choose a different flight.
Prior to booking, we presented a contract page with the details of your request, including the information that the arrival airport is in [redacted]. When you selected to purchase the package, you have confirmed the information to be correct and agreed to the terms and conditions.
 
We apologize if you experienced poor service. The option to change or cancel your airline reservation is dependent upon the airline's policy.
An exception can be made to cancel your airline reservation minus a fee of $200. After you cancel, please submit a new request on our website for the correct airport. Once the new request is accepted, please provide us the new trip number so we can process a refund of the $200 cancellation fee minus $50 change fee.
 
Should you decide to cancel the airline reservation, please contact us prior to your scheduled departure on Tuesday, September 8, 2015; 6:25 PM. Please note that the original airline reservation must be cancelled prior to submitting a new request on our website.
 
We apologize for the inconvenience and hope you found this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices