Stahl Construction Company

[redacted]
 
Thank you for contacting us regarding your hotel
reservation with the Hotel Pineta Palace for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand that you are contacting...

us
requesting for a full refund of your reservation because of the concerns
regarding the Star rating for your confirmed hotel.
 
We sorry to hear that you felt the star rating assigned
to your hotel was not accurate. We do evaluate each participating hotel on many
different criteria, including cleanliness, guest satisfaction, décor, etc.  We have researched to find that this hotel
does meet our expectations for the star rating selected on our website.
 
Our competitors also rate this hotel as follows:
 
Expedia.com Star rating: 4 star out of 5 Orbitz.com Star
rating: 4 out of 5 Travelocity.com Star rating: 4 out of 5 Hotels.com Star
rating: 4 star out of 5
 
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenities.
 
This hotel has an Overall Guest Rating of 7.3 out of 10
on The Priceline Scorecard. Per our Quality Experience Guarantee, your hotel
has been star-rated by Priceline according to our rigorous rating system. This
means that our hotel staff has researched your hotel, reviewed customer
comments and compared star ratings assigned by other rating services.
 
Prior to submitting the request, we presented you the
Contract Page for review. We apologize; however, the reservation cannot be
changed, canceled or refunded, as stipulated on your contract. By submitting
the request for booking, you indicated that you understood and agree to the
terms and conditions of this reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Angel Almanzar
Executive Offices

Complaint: [redacted]
I am rejecting this response because:Customer ratings have nothing to do with the star level (and besides, most are complimentary of the location, which is indeed excellent). At least here, it is listed as a 3-star hotel. As mentioned earlier, it does not have the amenities of a 4-star hotel.https://www.google.com/search?site=&source=hp&ei=qbmoVr7fCMG2-AG2p...⇄ /> [redacted]

Thank you for taking the time to contact us regarding your air reservation inquiry.We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted clarity about the cancellation within 24hours if made online. We...

reviewed your concern and we apologize for any inconvenience this has caused you. Rest assured that the agent will be reprimanded. On certain Express Deal and Disclose Flight options where the banner that states is displayed you will be provided an option to cancel your reservation online from your Accept Page for free for a limited time. I would suggest selecting one of the options that offer the Free Online Cancellation option. This will allow you to book worry free. The Free Online Cancellation option is deal specific which means it might not be listed for all reservation. It’s like an added bonus! Please review the Free Online Cancellation Policy on your Checkout Page so you'll be aware of the timeframe on when you have to cancel your reservation. If cancellations are permitted, a link to cancel online will be available with your itinerary. If you need to cancel for any reason after booking, please access your itinerary from our website to cancel your reservation. Please keep the free cancellation timeframe in mind because after that specified time standard airline cancellation and change penalties apply.As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.Coupon Code:  (provided in direct email)The above coupon code will give you 20% discount and will expire 10/31/2018  11:59:59 PM . This is a single use Express Deals hotel coupon valid on a future hotel Express Deal booking. Discount applies before taxes and fees.Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.Sincerely,Executive Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello.  Please see the response below that we have provided to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the [redacted] Near The [redacted]or Trip Number [redacted] We are writing to let you...

know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are not happy with the hotel you received. As I understand, you felt the star rating assigned to your hotel was not accurate. The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal program. Keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted]  [redacted]
[redacted]
*
[redacted]
[redacted]  Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The hotel you get will meet Priceline's strict quality standards. Under normal circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contract. I have reached out to our hotel partner and they are currently allowing a one-time exception. They are allowing us to cancel the reservation with no penalty as long as we cancel it as soon as possible. This option is only available until 2 days before your check-in date. After that time we will be unable to offer a cancellation even with a fee. For your reference, your scheduled check-in date is Monday, December 19, 2016. If you wish to proceed with the above option, please reply to this email with your decision.  I apologize for the inconvenience and look forward to hearing from you soon. Sincerely, [redacted]Executive Offices

Revdex.com:
Priceline finally did initiate a refund of my money this morning, however I do feel as though their policy regarding the cancellation of hotel rooms due to false advertising should not be ignored.
Sincerely,
[redacted]

Dear Ms. [redacted],
I am contacting you today regarding your Priceline Cruise reservation.
I am writing to let you know that I received your Revdex.com concern in our Executive Offices. As I understand, you would like to get the $50.00 onboard credit for your reservation.
I see...

that your issue has already been resolved by one of Priceline Cruise Customer Support representatives. Should you require additional assistance with your Priceline Cruise Reservation, please feel free to reply to this e-mail.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: while the area was highlighted as being located [redacted] it's clearly [redacted]. I believe the map is incorrect and falsely advertises its location. The hotel itself is described as located "north" of [redacted].  As a person who has never been to [redacted], I do not know what's considered [redacted] vs [redacted] and would expect a company like this would be more clear in its communication.  I am paying close to $500 to stay in a hotel where I have to drive to the city which was not what our goal was. We wanted to stay [redacted].
Sincerely,
[redacted]

Revdex.com, Inc.
 
In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided at the time of purchase.
 
Thank you,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:This does not address the issue. I would like to conference with Revdex.com and priceline.com to fully explain the situation.
Sincerely,
[redacted]

We understand how you feel in booking with us again in the future. We normally do our best to re-accommodate our customers in the event that our hotel partners would cancel reservations due to overbooking. It was unfortunate that we were unable to find any alternative bookings due to a large event in the area. Rest assured that your experience and others affected have been forwarded for research and improvement on Priceline's part. We will make sure that such future incidents would be handled in an effective manner. We apologize for the inconvenience and we thank you for your time.           Sincerely, [redacted] Executive Offices

Customer’s Statement of the Problem:
Price line sold me ticket supposed to be
nonstop but they sold me with one stop and refused to change or cancel at first
place, I call [redacted] and explain and they told me it is fraudulent. Later I
try to cancel and they give me long cancellation number...

and they told me it
will be credited but never happened. I didn't use and fly but they charge me anyway,
despite they cancelled reservation with airline they pocket this money. I need
refund.
Our record confirms that
the consumer selected a reservation departing from Washington
Dulles Intl Airport (IAD), and arriving in Ataturk Intl Airport (IST) Istanbul,
Turkey, with a maximum of
one connection in each direction.
Attached hereto is a copy of the consumer’s
contract page authorizing the terms and conditions of the purchase, including
the following:
Flight Times:
The airlines will choose your flight times. Your trip may start anytime
from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.




Connections:
Maximum of 1 connection each
way.


Important Information•Your airline tickets are non-refundable, non-transferable andnon-changeable.•Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time.Our record indicates that the consumer contacted Priceline requesting a refund, and was advised that he/she selected a restricted non refundable/non changeable reservation and we are unable to assist with a refund or change. We are sorry that  we are unable to assist with the consumer's requested refund.Sincerely,  N. D[redacted]   Executive Offices
This contract for request
number [redacted] was originally initialled on Tue Sep 22 18:27:30 EDT 2015
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$36.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Airfare Details




Depart:
Wed, October 14, 2015


Return:
Thu, October 29, 2015




Departing Airport:
[redacted] Airport (IAD)
Washington, DC


Arrival Airport:
Ataturk Intl Airport (IST)
Istanbul, Turkey




Flight Times:
The airlines will choose your flight times. Your trip may start anytime
from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.




Connections:
Maximum of 1 connection each
way.




Ticket Delivery:
Electronic Tickets


Passengers:
[redacted]
[redacted]




Aircraft:
Jet aircraft


We Recommend Trip Protection
Life is uncertain...plan
for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked baggage
throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
 Yes! I'd like to purchase Trip
Protection for $36.00 per person.View terms & conditions
 No, thanks. I prefer to decline Trip Protection.
Summary of Charges
 Airline Ticket Offer with Taxes & Airline Fees:


$620.00 per ticket




 Airline Ticket Agent Fees:


$7.45 per ticket




 Number of
Tickets:


2




 Airline Ticket
Delivery:


$0.00
  (Electronic Ticket)




 Airfare
Subtotal:


$1,254.90




 Total Trip
Cost:
 (All prices are in US dollars)


$1,254.90




Baggage fees
are not included in your trip cost.


Important
Information
•


Your airline tickets are non-refundable, non-transferable and non-changeable.




•


Your tickets will be round-trip, coach class tickets issued on one
of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.




•


Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•


If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•


You will be issued electronic tickets.
Remember to bring a valid government-issued photo ID with you to check-in. If you are traveling outside the
U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.






Initial Here: 






Ea 




 


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:The USA is being told not to fly to Europe. My daughter was in Europe and I had her come home. I now have 2 tickets that I need a refund for. I have tried to ask [redacted] for a refund and [redacted] said it HAS to come through the service used to purchase the tickets, which is Priceline. So neither company, [redacted] or Priceline is willing to work with me and both are telling me the other one is responsible. That is no way to conduct business. I am asking once again, can you please refund my money.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I completely acknowledge that I searched for an economy class ticket.  However, there were several flight options listed that were cheaper, but I paid probably 200 or 300 more per ticket(I bought 2) for the flight option that included the Business Class flight.  So 100 or 150 dollars does not even cover the cost of the bait and switch tickets.  It should not matter what I searched for, I bought and paid for a flight that was advertised as Business Class.  If I search amazon for socks, and I buy shoes, I fully expect to get shoes, not be sent socks and told, well that is what you searched for.  
Sincerely,
[redacted]

The consumer chose to select a
vacation package purchase inclusive of hotel, airfare, and rental car, in order
to obtain greater savings. As noted on the attached initialed contract page,
the consumer clearly agreed to the terms and conditions of the vacation package
purchase, including the...

total package price for two adults.
 
Consumers who wish to view an itemized receipt for the exact airfare,
hotel charges, and rental car, as requested by the consumer, have the option to purchase each service
separately, and view the price for each service.
 
I hope you find this information helpful and appreciate
the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-01-26 10:56:02






[redacted] By [redacted]
























Guest Rating: 9.3 / 10
[redacted]
Distances are calculated in a straight line from point to
point7.0 miles from [redacted]
Check-In: Tue, Feb 10, 2015
Check-Out: Sat, Feb 14, 2015
Nights: 4 Nights
Rooms: 1 Room
Persons: 2 Adults
Room 1: [redacted]
Room Type: 1 King Bed Studio Suite Nonsmoking Comp Wi-fi-daily Hot
Brkfst-lite Meal M-th Combined Bdrm/living Rm-sofabed-full Kitchen
· 
Freebies: Free breakfast, free internet in room

Flight
Details















































Departing Flight Information -
Tuesday, Feb 10, 2015




Flight 1624
2hr 15m, 866 mi

Departs:
[redacted]
7:19 AM

Arrives:
[redacted]
10:34 AM

0 Stops
Airbus A320
Economy/Coach




Flight 2262
1hr 40m, 629 mi

Departs:
[redacted]
1:05 PM

Arrives:
[redacted]
[redacted]
2:45 PM

0 Stops
[redacted]
Economy/Coach

Returning Flight Information -
Saturday, Feb 14, 2015




Flight 2262
2hr 9m, 629 mi

Departs:
[redacted]
[redacted]
3:25 PM

Arrives:
[redacted]
5:34 PM

0 Stops
[redacted]
Economy/Coach




Flight 1425
2hr 39m, 866 mi

Departs:
[redacted]
7:15 PM

Arrives:
[redacted]
8:54 PM

0 Stops
Airbus A320
Economy/Coach

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:

[redacted]

Ticket Type:

Electronic Tickets will be
issued for this flight

Rental
Car Details



Standard SUV Car
[redacted] or similar
(make/model not guaranteed)
5

and 3


Unlimited Mileage, Automatic, Air
Conditioning


















Driver:

[redacted]

Location:

[redacted] [redacted]

Pick-Up:

Tue, Feb 10, 2015

Drop-Off:

Sat, Feb 14, 2015

Summary of Charges














Room 1:

[redacted]

Nights:

4

Total Price for 2
people
prices are in US dollars

$1834.24 ($917.12/pp)


Important
Information

Hotel Cancellation Policy: For the room type you've
selected, you can cancel your reservation for a full refund up until
noon on Monday, February 9th (local hotel time).If you decide to cancel
your reservation anytime between noon on Monday, February 9th and noon
on Tuesday, February 10th (local hotel time), the hotel requires payment
for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to
you.Refunds or cancellations are not available after noon local hotel
time on your day of arrival (Tuesday, February 10th).
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
Hotel Freebies:

·   Free breakfast, free internet in room

The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.
This vacation package is
subject to the cancel/change policy as defined by our
travel partners.
Only Win Toe will be able to
pick-up the rental car at the counter. Win Toe will be required to
present a valid driver's license and a valid credit card or debit/check
card in their name with a minimum of $200 available credit as a security
deposit on the vehicle.
Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.













Initial Here:



I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy.

A refund for $84.32 was issued on June 9, 2016.

Thank you for taking the time to contact us regarding your stay at the [redacted] [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were unhappy with your...

recent hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We appreciate your feedback.   We have contacted the appropriate people at the hotel to share your concerns; however, they advised that they were not made aware of any issues during your stay. Due to this, the Manager refused to refund this reservation. However, as advised on our previous correspondence, the hotel advised that they can write you a voucher or offer a discount on your future stay at the property.   I apologize; however, our ability to refund depends on the hotel's willingness to do the same. And since the property is not offering any, we are unable to refund as well.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:They didn't caution me that 'stop check-in time is one hour before flight depart time on my e-ticket.'and they changed flight [redacted] depart time from 1:15pm to 12:55pm on 10/30/2015.(this change time they emailed me but they still didn't mention me that stop check-in time is one hour before depart time .)
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at th[redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. Please accept our apology for the frustrations that you have encountered...

with our service. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. Please be assured that we will work with our partners to ensure they update their reservations system regularly to avoid future issues.   Our records indicate that you have been issued a refund for $70.50 as compensation for your issue. We further reviewed your concern and decided to issue an additional refund of $50.00 as goodwill gesture. This refund was processed through our system today and may post to your form of payment after a few business days depending on your bank's processing time. We would also like to offer the below coupon that you can use on your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 15% off of your room rate -Expiration Date: 12/31/2018 -Valid only towards an Express Deal hotel booking   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

A short while ago I received a call from [redacted] at Priceline, and I just received their email confirmation for the flight that I requested when I talked with [redacted] a week ago, but, unlike with Rex, this time they did not try to charge me more than the advertised price nor any extra fees.  So, after a month and a half of Priceline's "ignore & delay games", this mess is finally cleared up.  I am certain that there is no way this would have been settled without your help and intervention.  Thank you very much.