Stahl Construction Company

We are contacting you today regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that this is frustrating, you were not able to take the last leg of the...

flight because of flight delay, you were forced to purchase another ticket and it is taking so long to receive your refund.   We apologize for the inconvenience we and the airlines have cost you. After multiple emails and phone calls we had with [redacted] Airways, we finally received their response today, May 10, 2017; that they are authorizing us to refund the unused portion of the flight of tickets under [redacted] and your name in the amount of 359.00 USD per ticket.   A refund for $718.00 was processed today, May 10, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We hope to have the privilege of serving your future travel needs under more pleasant circumstances.     Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I did contact them within 24 hours to discuss the difference in pricing.  I feel that when a consumer goes to priceline.com, they are choosing that website to save money on a stay.  We are trusting that it is the cheapest rate.  When I found out it would of been cheaper to book directly with the hotel upon checkout, that is when I emailed the company. After getting nowhere on the phone.  When I got home I contacted the number on the website that stated to call to submit a claim if you found a better price.  It states online they will refund 100% for your stay.  Well I was told "NO".  After searching the internet on complaints about this website.  I feel that something needs to be done about the misleading information they provide to the consumer. 
Sincerely,
Ernest Reich

Complaint: [redacted]
I am rejecting this response because: The amount does not justify the mental pain and suffering of this problem. We were told by the a priceline rep they would take care of the taxi costs and cell phone fees acquired during the 5 hours on the phone with them in [redacted] I understand they cant refund me the whole amount and i'm fine with that but their were 5 people effected in this not one person. I truly think priceline can do better and not insult us. This is the second issue we had with them about this trip, and its amazing how they cant take care of their customers. First complaint  #[redacted]3 and now this one. 
Sincerely,
Osbardo C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
email in our Executive Offices.
 
We...

understand your concern about the price that was
confirmed when placing your request. The price that you named was per night and
does not factor in taxes and fees. We provide the total amount that you will be
charged on your Contract Page that you reviewed prior to purchasing your
reservation. When your reservation was accepted, we immediately charged your
card to lock in the rate and secure your booking. Since your reservation is
restricted, it cannot be changed, cancelled or refunded. 
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
Thank you for contacting us regarding your reservation at
the [redacted] and Casino booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you viewed another...

Express
Deal reservation for a lower rate.
After further review of your reservation and as a gesture
of goodwill, we are issuing a refund request in the amount of $24 to be
processed back to the credit card as requested. Please allow 7-10 days for the
refund to be received.
I hope you found my reply helpful! Please email us again
if you need anything else. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.
We understand that the consumer purchased tickets in error and requests a refund for a non-refundable purchase. As a courtesy, we have contacted the airline on behalf of the consumer concerning his/her refund request. Airline ticket refund requests generally take approximately 2 weeks, and are at the discretion of the airline.  We are unable to assist the consumer any further at this time.
Sincerely,
N. D[redacted]
priceline.com

I am sorry this is taking so long. I will follow up with our accounting department and have them expedite the refund.   Sincerely,   [redacted] Executive Offices

I understand that you are not satisfied with the resolution we have provided. We thoroughly reviewed your reservation to make sure we have not overlooked anything that will provide a more favorable resolution. The dates that were entered were the same dates entered during the booking process. Your reservation is restricted and non-refundable and we have also confirmed that you have checked in and used your reservation; therefore we are unable to offer any other resolution. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because: This is the EXACT same response I received from Priceline when I complained on the website. Once again, I am not EXCHANGING my flight. I am trying to change the last name on one of the passengers to the correct last name. It automatically filled in my maiden name when it should be my married name as it reads on my passport. Priceline requested a marriage certificate to correct this change, and then ALMOST 2 WEEKS LATER, requested my passport and the change has STILL NOT been made. On top of that, they first told us the cost will be $33, then they told us $66. Yesterday they told us $88. This is insane. This is a simple name change. We called THREE times yesterday and was on the phone for over 2 hours yesterday and they cannot figure out HOW TO CORRECT A NAME ON THE COMPUTER. Then, they have the audacity to charge us for the name change. NO OTHER AIRLINE AGENCY CHARGES TO HAVE A NAME CORRECTED ON THE AIRLINE TICKET. This charge doesn't make sense. On top of that, they STILL HAVE NOT CORRECTED THIS. It has now been almost 3 weeks and no changes and we are supposed to be flying out soon. 
Sincerely,
[redacted]

Please see the response below that we have sent to the customer. Dear Mr[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have...

received your Revdex.com concern in our Executive Offices. We understand that you would like to be refunded of this hotel reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. In addition, we have record of showing you an accept page after booking. Please note that we do not rely on email to notify customers of status. You can confirm your request by going to the "Check Status" page on our site or calling our1-800 number.  However, as a one-time exception, your refund has been processed. A refund for $74.13 was issued today, October 27, 2016. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely, [redacted]

Hi. Please see the response that we sent to the customer below.  Thanks. Dear Ms. [redacted], Thank you for taking the time to contact us regarding your reservation with [redacted] [redacted] We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We understand that you are requesting for us to process a refund in the amount of $107.99. We reviewed your concern and found two reservations.  For Trip Number [redacted]: We see that this is for pick-up date June 24, 2016 and drop-off date June 27, 2016. You contacted us on June 23, 2016 and was offered a one-time exception to cancel. A full refund has been processed in the amount of $84.13 and was posted on June 24, 2016. For Trip Number [redacted]: We see that this is for pick-up date June 23, 2016 and drop-off date June 27, 2016. We verified that this is the correct reservation that you wanted and the total cost is $107.99. On July 14, 2016, we found out that you disputed the charges with your bank.  The amount that you should is the one from Trip Number [redacted] in the amount of $84.13. Since you have disputed the other transaction in the amount of $107.99, we suggest that you contact your bank directly to verify the status of your claim. We apologize for your experience when you contacted us. We made sure that a proper feedback was sent for corrective purposes.  Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, Frich A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:I must say, it's quite a stretch that you interpret "AllInternational travelers will need a valid passport and you may also needto show additional documentation at your destination and/or inconnecting countries"  to mean "it is necessary that the passenger'sname on the ticket has to reflect the name on the passport". That's not what that statement says. All that says is that I need a valid passport which I'm aware of. However, the screen in which I input the passenger name makes no reference to international travel nor a passport. Additionally, the passport statement isn't shown until a screen later after entering passenger name when it's time for me to verify information and input payment information. Please explain how you came to that conclusion when your website doesn't say that I must use the name on the passport. Website says drivers license or other official photo ID. Had the DL handy therefore that's the name that was entered. There wasn't a need for 'other official photo ID' since the DL was readily available.The problem is that you 'assume' as a travel agent that consumers know that they should enter passport information even if your website says I can enter DL.Furthermore, you have failed to issue my refund and it's been 3 days (5.8.16) since it was cancelled. I have yet to receive a cancellation email or an email notification about refund being processed. What's the hold up? When I canceled previous trips due to price changes, I received cancellation emails immediately.Due to your lack of information provided on the website, I think it is only right that you rebook the flight at no cost to me.Priceline is trying to absolve themselves of any responsibility in this matter. Throughout the booking process, there was no transparency that the passenger name had to match what's on the passport.  After the screen to enter passenger name, go to another screen to see that passport is required but still no mention that the passenger name (found on previous screen)  must match the name on the passport.  Priceline should accept responsibility and at a minimum, book a flight at no cost to me or give me a store credit to use at future time. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The hotel is saying I checked out early and that priceline owes me a refund. I want my money back
Sincerely,
[redacted]

I am writing you today regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry to learn that there were no cars available when you...

arrived at the rental counter. We have contacted [redacted] Corporation on your behalf and they agreed to refund their charge of $53.24 to the form of payment you used to book the reservation. They advised that it may take five to seven business days for the refund to post to your account.   I hope you found my reply helpful.   Sincerely,   [redacted] Executive Offices

Dear Mr. **,Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.I understand that you have issues with this airline reservation.Due...

to the nature of your concern, we would like to speak with you directly by phone. I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.In order for us to research this further, please provide the following information:1. The time that you spoke with one of our Customer Service Representative over the phone on October 8, 2015. 2. The name of the representative you spoke with, if available.3. The phone number you've used/ called from in contacting our Customer Service department on October 8, 2015.4. Please send the screen shot of the lower rate you found on October 8, 2015 as attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. Upon receipt of the above information, I will be in contact with you in 3 to 5 business days with an update/resolution. I look forward to assisting you and resolving your issue.Sincerely,Jenn H[redacted]Executive Offices

Dear Mr. [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
have complaints regarding the star and guest rating of the hotel and you would
like to be refunded.
 
We have reviewed your reservation and verified that the
hotel has an average guest rating of 6.1 which is based on actual reviews from
customers who have booked on our site and stayed at the hotel. We also checked
[redacted].com and verified that the hotel is
rated consistently as a 3.5 star property with high average guest ratings.
 
We contacted the hotel and they advised that you checked
in and used the reservation. I apologize; however, I will be unable to process
a refund for your reservation.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:Paid priceline.com for 2 nights of accommodations in [redacted] at the [redacted] The hotel denies this reservation, and I did not get the 2 nights contract between me and Priceline. Priceline has promised me multiple times a refund that I never received. Reservation code was [redacted] Full Refund for Charges by priceline.com plus reasonable compensation for time wasted, broken promises, and poor service.
Sincerely,
[redacted]

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $887.10 was
issued.
Sincerely,
[redacted]
Priceine.com

I have received the consumer’s additional
comments.  As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. As noted on the attached initialed
contract page, the consumer clearly selected and authorized the purchase of a non-refundable
vacation package. We are sorry that we are unable to assist the consumer
with a refund for his/her selected non refundable purchase.
 
Sincerely,
[redacted]
priceline.com