Stahl Construction Company

Dear Ms. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] Airport for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that...

you
had some concerns during your stay at the hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We are sorry to hear that your hotel fell short of this expectation during your
stay. We appreciate your feedback and contacted the appropriate people at the
hotel to share your concerns.
 
Since we are unable to refund your hotel reservation, we
have sent a separate email that contains a Priceline hotel coupon. When you are
ready to redeem the coupon, please click the link inside of the email and
please make sure to review the terms and conditions carefully.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. 
 
On each consumers’ contract page we place the
following disclosure regarding requests for bed types labeled under Important
Information.
Review...

Important Information
All rooms will accommodate up
to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
If you require a
specific bed type, please contact your hotel directly. All bedding requests are
based on hotel availability and are at the discretion of the hotel. A fee may
be incurred and is the responsibility of the customer.
 
Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-06-28 15:13:26



Please Review Your
Request











































2 Star Moderate Hotel




















Which hotel will I get?

Check-In Date:

Saturday, July 11,
2015

Check-Out Date:

Sunday, July 12,
2015

Region

[redacted]

City Areas:

[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 220.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 220.00

Taxes and Service Fees:

US$ 45.27

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 265.27

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.







*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
Thank you for taking the time to read this email.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your concern regarding the fluctuation of the rates for the hotels we offer on our...

site.
Please be advised that rates and availability change constantly. Rates can change by the day, hour, and even minute. We do indicate on our site that rates are not guaranteed until purchased.
Additionally, there are occasional time lags, which impact true reservation availability. What this means is that a hotel's listed reservation and/or rate may not actually be available because they have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory, the reservations and rates we offered were no longer available at the time we attempted to book them.
We do appreciate your feedback regarding our site. However, we are unable to fulfull your request for rate adjustments.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The company replied on 4/20 that they would be in touch with me within 2 business days to seek a resolution to the request to cancel our reservation.  They have made no attempts to reach out, and it has now been 5 business days. 
Sincerely,
[redacted]

From: e[redacted] [mailto:[redacted]] Sent: Wednesday, August 03, 2016 5:46 PMTo: Revdex.com <c[redacted]>Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]I thank you very much for your cooperation ,with regard to the company 's Rigid stance I will try to handle it with the guidance of the Holy Spirit which I give utmost priority.By the way the issue was not about the dirty money that they intend to collect from me it was about fairness.Once again I thank you very much

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Our record indicates that a refund in the amount of $56.85
has been processed.
Sincerely,
[redacted]
priceline.com

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. Attached hereto is a copy of the consumer’s
initialed contract page authorizing the terms and conditions of the purchase,
including the following Important Information:


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions. You will be issued electronic tickets.
Remember to bring a valid government-issued photo
ID with you to check-in. If you are traveling outside the U.S.,
all travelers will need a valid passport and
you may also need to show additional documentation
at your destination and/or in connecting countries. International Travel
All International travelers will
need a valid passport, and may also need to show additional documentation
at the destination and/or in connecting countries. In addition, all
travelers must have the proper documents for entry/re-entry into a country
(i.e. correct [redacted], valid passport, onward/return ticket). For international one-way travel, proof of return
travel or onward travel may be required and children travelling
without both parents may also require additional documentation. If you are
unsure of the travel requirements for your destination, please contact the
embassy or consulate of all countries you are traveling to and connecting
through. I am sorry that priceline is
unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: it is not accurate. My concern is the lack of "good faith" on the part of Priceline. First of all, I purchased this hotel room from [redacted], of which I have been a long-standing member. I was not aware at the time that this was a Priceline hotel purchase (see confirmation note below from [redacted]).  The reservation is for graduation weekend at the [redacted], so obviously hotels will be expensive.  My issue is that I received a confirmation from the hotel (correspondence copied below) that the room was only $120 per night ($23 difference from what I was given by my [redacted]/Priceline confirmation) , which amounted to a $104 difference. I expected to call [redacted] and get this issue straightened out, but instead I was directed to PRICELINE. At no time did I agree to pay a 20% profit to Priceline for this room. To find out that I was indeed paying a $100 profit to a company (other than [redacted]) was misleading and unfair. I am asking to only pay for the service that was ordered, not an exorbitant usury fee. I believe that Priceline is operating in bad faith.To be clear, once I was told that I could not be given the $104 refund, I asked that the reservation be canceled and I be awarded a full refund for this unfair practice. I was also told this was not possible. If the mistake was not mine, but was made by Priceline--a company with which I was not informed was handling my transaction--I should be given the opportunity to receive a full refund or a refund of the difference in costs. I booked this room in October 2014.  This company is making no effort to rectify its own mistake.
Sincerely,
[redacted]Below is the correspondence I received from the hotel.
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}






[redacted]
[redacted]
[redacted]
Tel: +[redacted]

















PLAN YOUR STAY ›




 

HOTEL DETAILS   |   DINING   |   AMENITIES & SERVICES   |   MAP & DIRECTIONS









YOUR STAY
DATES:
Apr 29,
2015 – May 03, 2015






CONFIRMATION:
[redacted]  Modify ›







































ROOM INFORMATION:




1 KING ACC W/ RI SHWR




Rooms: 1




Guests: 2 Adults




Check In: 3:00 PM




Check Out: 12:00 PM






RATE INFORMATION:




TRAVELWEB NREF




Rate per night: 


120.67 USD







Total for Stay per Room







Rate:


482.68 USD







Taxes:


53.09 USD







Total:


535.77 USD







Total for Stay:


535.77 USD




Includes estimated taxes and service charges.
(Gratuities not included.)





















Guarantee
room upgrde with HHONORS points.







POINTS UPGRADE ›
















 

 

 

 











 













COMMENTS AND
REQUESTS:




[redacted]
PHR[redacted] Travelweb pays room and tax char,ge guest incidentals
only,









ADDITIONAL
INFORMATION:




Room
Preferences: King; Non-Smoking; Away From Elevator




Your room type preferences have been
submitted with your reservation and are subject to hotel
availability.


Your reserved accessible room type is guaranteed, subject to
circumstances outside the hotel's control.

Tax:
•   6.00% per room per night
•   5.00% per room per night

•  Self parking: 0.00 USD/night









RATE RULES
AND CANCELLATION POLICY:




•


Your
reservation is guaranteed for late arrival.




•


Please
contact us should you need to cancel your reservation.




•


Cancellations
are required NREF prior to Apr 29, 2015 local hotel time.




•


Cancellation
penalties may apply.




















Book your next
stay
on our mobile app

Thank you for taking the time to contact us regarding your reservation with the [redacted]or Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you had an issue with...

this reservation. We apologize for the inconvenience. I see that you have decided to cancel your reservation. We were informed by our sister company Booking.com that you should not be charged any penalty for this cancellation.   Lastly, we would like to thank you for letting us know of this issue. Issue has been escalated to the appropriate department for further investigation.   Again, we apologize for the inconvenience.   Sincerely,  [redacted] Executive Offices

Dear [redacted]
* Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We work really...

hard to avoid any confusion when customers use our website. During the booking process, the option to select your bed type was presented on your contract page. Our records indicate that the selected bed type is 1 Queen Bed. Any requests for a different bed type would be at the discretion of your confirmed hotel. Please note that we have reached out to the Larkspur Landing Campbell on your behalf and they advised that you would have to check upon arrival to see if rooms with two beds are available. However, it is not guaranteed and upgrade fees might be payable directly to the hotel. We have sent a separate email with a copy of your contract page for your reference.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

[redacted]
I am rejecting this response because: I do not accept the response because it fails to address this point that the switch from rejecting my bid to the offer for a property with a base price of 143 was not visible on the screen. Only the bottom half of the screen was visible and while the website always asks the buyer to slide an acknowledgement tab to confirm the buyer knows what they are accepting/buying, they willfully omit this to then show a request for the same info that was just entered. Unwittingly, a person thinks they didn't put in their initials or CC code in correctly when in fact, they are accepting a purchase for an amount not seen. It is bait and switch and while Priceline can claim that a full screen can be seen on their end, that is not the case on a smartphone. The crux is that they do not ask for the same acknowledgment in all operations. I also reject their response because Priceline doesn't understand the point of my claim. They think that if they present a "savings" over an over inflated market price, that the consumer should just shut up and be happy, even if they were tricked into a purchase. Thousands of dollars spent on successful and mutually understood transactions means nothing to this company, given their inadequate response. The app is faulty to the point of deception.
Sincerely,
[redacted]

We are contacting you today regarding your [redacted] Airlines reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   Your tickets have two (2) free check bags. We have contacted [redacted]...

Airlines and we were advised that you have exceeded the allowable check bag allowance. We have presented the [redacted] Airlines Baggage Policy to you in the Contract page that each bags should be at maximum weight of 50 lbs (23 kg) and an overall size of 62 inches (157 cm) when you total length + width + height. Because of this, we regret to inform you that we will not be able to process a refund.   Thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Dear [redacted]Thank you for taking the time to contact us regarding your
rental car reservation with [redacted] Rent-A-Car for Trip Number [redacted]I am writing to let you know that we have received your
email with the attached receipt in our Executive Offices.We understand
that you have issues with this rental car reservation.We thank you for
your patience while we research this booking for you. We have been in contact
with [redacted] Rent-A-Car and are still currently making attempts to resolve
this issue for you. We hope to be in contact with you as soon as we have an
update. We appreciate your patience while we continue to work to resolve
your issue.Sincerely,Jenn H[redacted]Executive Offices

[redacted]
 
We are contacting you today regarding your reservation at
The [redacted]esort Hotel Casino booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we...

understand, you
would like to be refunded for the first night of your reservation.
 
We checked our records and verified that you were advised
by the Priceline representatives you spoke with that we cannot change the dates
of your reservation. The previous representatives called the hotel to request
to change your reservation dates and they both advised you to contact the hotel
directly to confirm if they will process the change.
 
The reservation that you purchased is truly restricted
which is non changeable, non cancelable and non refundable. This information
was provided on your contract page prior to booking.
 
As a gesture of goodwill, we contacted the hotel to
request for exception and they agreed to refund the penalty fee. We processed a
refund in the amount of $171.22 for the first night of your reservation.
Your refund will be processed by our system within one
business day and your bank will post the refund back to your account. Bank
processing time varies so please check with them if you don't see the refund
posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe [redacted]
[redacted]

Please note that this matter refers to an [redacted] purchase.
 
This complaint was filed against the wrong company and should be filed against [redacted].
 
For assistance with reservations purchased with [redacted], please contact [redacted] directly at: 
 
[redacted]...

[redacted]
 
Sincerely,
N D[redacted]
Priceline[redacted]

Dear [redacted] Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted] We are writing to
let you know that we have received your email in our Executive Offices.
We understand that you have issues with your airline reservation.
We thank...

you for your patience while we research this booking for you.
We are currently making attempts to resolve this issue for you. We hope to be in
contact with you in 1 to 2 business days with a resolution. We
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Jenn H[redacted]Executive Offices

Attached hereto is a copy of the consumer’s contract page indicating
that a total charge of $127.40 was issued to the consumer’s credit card.
Roman";color:red">
  This
checkout page for trip number [redacted]50 was submitted on 2016-01-26 22:31:45
Please Review Your
Request

3½ Star Upscale-Plus Hotel
 
Which hotel will I get?




Check-In Date:


Friday, January
29, 2016




Check-Out Date:


Sunday, January
31, 2016




Region


Austin, TX




City Areas:


Austin Central
Downtown Austin




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


C[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Guest Score 7/10 or Higher




Number of Nights:


2












Offer Price Per Room, Per Night:


US$ 52.00





Travel
Insurance:


US$
10.00






Subtotal:


US$ 104.00





Taxes and Service Fees:


US$ 23.40





Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:


US$ 127.40



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired









Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.


 SHAPE  \* MERGEFORMAT



 *Prices are in US dollars.
Important
Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.
Initial Here:


I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's
terms and conditions and privacy policy.

Dear Ms. [redacted],
 
We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices regarding
your [redacted] ticket booked under Trip Number [redacted]. Upon review
of your refund request we have verified that you called us...

previously
requesting to change the date of your reservation. Please note that the
reservation you purchased is non changeable, non
cancelable and non-refundable. This
information was provided on the contract page that you reviewed and initialed
prior to booking. Once you made an agreement with Priceline to purchase the
non-refundable reservation, Priceline committed the non-refundable payment to
the travel supplier based on that agreement. 
Priceline was then contacted by your Credit Card bank advising that you
chose to dispute the charge with the intent not to pay for your non-refundable
purchase. Once a credit card dispute is initiated, and the bank withdraws the
funds outside the terms of the agreement, the reservation is cancelled.  We apologize for any inconvenience; however,
we are unable unable to process a refund for your airline reservation. We
apologize for the inconvenience and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand that you were under the impression that your reservation included Free Parking and you are requesting for reimbursement of the parking fee charged to you by the hotel.We...

have checked your reservation and do not see that Free Parking is listed. However, we understand that you might have seen Free Parking from your prior search pages on our site that may have provided the impression that it was included. Please be assured that we are working with the [redacted] to ensure that they update their amenity information to avoid future confusion. Please feel free to respond to this email and attach a copy of your hotel receipt or card statement showing the $49.56 parking fee and we will process a reimbursement. Please send your attachment in PDF or JPG form not larger than 2 MB. If you have any additional questions, you may also call us directly at ###-###-####. The Executive Office hours are 6:00 a.m. to 1:00 a.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We look forward to hear from you.Sincerely,Executive Offices

I have received the consumer’s
additional comments.  As you requested, we have again reviewed this matter
to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We reviewed our database and confirmed prior to the
accepted request, the consumer submitted a total of 3 prior offers that were
rejected also for June travel dates. The contract page that was provided to the
consumer, disclosed the departure date of Thursday, June 2, 2016, and return
date of  Tuesday, June 7, 2016. We are
sorry for any inconvenience; however, we are unable to refund the exchange fees
as requested.
Sincerely,
N. D[redacted]
Executive Offices