Springwells Park

To whom it may concern,I have called the customer and apologized for the delay in the arrival of her lost packageIt would appear that the replacement order that was sent out on 9/was originally scheduled for delivery on 9/25, but due to a mis-routing by UPS, the order will not arrive until
9/Due to the order arriving after the customer's need by date, we have refunded the original order in full and the customer will not have to return any of the items she receives. Thank you,

Complaint: ***
I am rejecting this response because: in this response it says nothing about the refund that I will receive once I return your productsWill you all provide a refund once I return the items? I need to be clear on that
Regards,
*** ***

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe apologize the representatives that you spoke to were not helpful in this matterI wanted to inform you that I spoke to the customer today via phone to resolve this issueOur finance department will be mailing a check for the order and return shipping cost which is the desired amount of $The check number is *** and it will be arriving in 2-business daysWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpfulUnfortunately, the Pokemon Girls Eevee Hooded Costume is on back
order until 10/as per the vendorI wanted to inform you that I have ability to cancel the order, please advise if you would like this order cancelledWe hope to hear from you soon and we sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, it should be noted that it was after the 6th time I contacted them that they refunded only my shippingIt was not after my original date of contact on June 3rd. The company makes it sound like this was just a misunderstandingIt should be noted that I was treated very poorly and they were unwilling to help me at all during my numerous attemptsIt is only after I contacted the Revdex.com that they seemed to care Also, after I posted a negative comment on their Facebook page, the entire comment section was removedThis company has no regard for their customers.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, Ms*** has spoken to different representatives, of which are supervisors, who have all confirmed based on her order and call recordings, Ms*** thought she was getting more items than were listed on ***It has been confirmed that she received everything in
the original order minus one pack of napkins and one pack of dinner plates, that were reshipped to her on 2/17/and received on 2/19/Any additional items that she is claiming were not received do not appear on the original order and therefore not reshippedAt this point, we have sent Ms*** everything that she has paid for according to *** and if she feels there is a discrepancy, she would have to contact *** directly as previously instructed. Thank you, *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies for ***

Complaint: ***
I am rejecting this response because:I have not been issued a full refund. On October 12, 2015, I ordered a costume and paid for shipping. When the costume arrived, it was missing pieces. There were two charges this day: costume and shipping.On October 23, 2015, your business sent me a replacement costume with expedited shipping. I was told there would be no charge for the replacement costume or expedited shipping. Despite being told that there would be no charge, there were also two charges on this day: costume and expedited shipping. I did not authorize these charges.Thus, there have been four items charged to my credit card (costumes, shipping charges). I have only received one refund ($on 10-26-15, for the order placed on 10-12-15). This refund covered the cost of one costume only. It did not cover the cost of shipping the first costume, or the cost and shipping on the 2d costume. I should not be charged for shipping the first costume because it was defective. I should not be charged for the cost of the second costume or the cost of shipping the second costume because your customer service reps told me I would not be charged, and because I did not authorize any additional charges. Thus, you must still refund the following monies:10-12-shipping charge10-23-charge for costume (unauthorized)10-23-charge for expedited shipping (unauthorized)
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I feel although they have sent a refund, this company is deceiving about their policiesif all it takes is for t hem to send a quick e mail and apologize, this is unfair to customersThis company also has terrible reviews
Regards,
*** ***

To whom it may concern, The following items were included in Ms***'s order as given to us by *** where she placed the order: pack gummy candy (***) pineapple rock candy (***) blueberry rock candy (***) hello kitty balloon (***) pack hello kitty lunch plates - 9" (***) hello kitty plastic cup - 16oz(***) set rainbow loot bags (***) set hello kitty edible icing decorations (***) packs hello kitty cake plates - 7" (***) hello kitty table cover (***) pack hello kitty luncheon napkins (***) hello kitty standard kits - serves (***) and includes the following items: set hello kitty 7" cake plates pack hello kitty beverage napkins set hello kitty cups (in a set) set plastic cutlery to serve guests (Fork, spoon and knife) hello kitty wall decorating kit (***)Ms*** claims she did not receive either the lunch napkins or plates, and according to the order she had of eachA reshipment was processed, but at the time the lunch plates were out of stock so they were replaced with the larger 10" dinner platesIf one of the representatives told Ms*** she only ordered standard kit, that was incorrect, and we apologize for that, but no extra cups or cutlery were shipped beyond what the original order called forIt appears Ms*** ordered extra cake plates (7") and perhaps she thought she was ordering larger plates, but she did receive all the 7" plates that were orderedAgain, if Ms*** can show us a dated order form from *** (not our invoice), where the order was initially placed, with the additional luncheon napkins and plates that were not given to us to send, she would have to get a refund directly from ***, as we have sent everything that was asked of us from ***. Thank you, *** ***

To whom it may concern, It appears Ms*** was refunded partially on 1/by our returns department after the order was receivedAs it states in our return policy, it can take up to days for the refund to be processed once it is received by our warehouse, and after the refund is
processed, it takes about 5-business days for the refund to be reflected in the customer's accountThe refund for $should be back to Ms*** by the end of this weekThat being said, according to the tracking information, the order did arrive late, so today the complete refund was createdAn additional $that included the original shipping and refusal charge should be processed by our finance department later todayAgain it will take an additional 5-business days for the refund to be reflected in the Ms***' accountWe apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, We had our finance department check the status of the refund, and it appears the initial refund did not go through, so a refund was processed today, transaction ***It should take about 5-business days for the refund to be
reflected in Ms*** accountWe apologize for any inconvenience this has caused. Sincerely, *** ***Customer Service ManagerBirthday In A Box

Complaint: ***
I am rejecting this response because: An apology is not good enough Making me ship back the only Santa Baby costume received is time consuming and unfair to me as the buyer I think it's crazy that Revdex.com doesn't do more in regard to this sort of business practice Quite honestly, I am not sure why this is still going on The most recent communication with the seller (in addition to the information already provided), they continue to reassure me that I was never charged for TWO Santa Baby Costumes yet it is plain as day when you look at my *** history that I was in fact charged They (Jenni) is stating that they only charged me $in the first order and that I "should have received" an email stating that the first order would be incomplete I know this is a lie because per the FOUR screenshots I've included here, you can see that I was in fact charged for BOTH orders, I only received one order, but if you go to my buyer's history - it is showing ALL items in BOTH orders were shipped They are lying!!! This is disgusting I want more done about this I want a full refund for BOTH Santa Baby Costumesto which I only received onePlease advise ASAP
Regards,
*** ***

Thank you for your help I did finally receive item

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to our system we adjusted the prices to reflect the online prices and you were refunded $on 10/for thatThen we refunded the shipping cost
today for the amount of $If the rest of the items are no longer needed the customer can return the items for a full refundAlso we sent the customer a return label via email and the tracking number is *** We apologize for any inconvenience this may have caused. 1Z67V7R***521Z67V7R***

To whom it may concern, Thank you for shopping with us and we appreciate your orderI'm sorry that you had a bad experience with usI'm sorry to hear that your order was cancelledWe had a glitch on our website during the systems upgradeThe issue has been resolved and a few orders
were cancelled as a result of the errorWe sincerely apologize for any inconvenience this may have causedWe would like to provide you with a future order discount code which is SORRY(25% off any order)

To whom it may concern, Upon reviewing *** *** order, we see that the order was placed online at 9:PM EST on 10/22, so her order shipped out on 10/via UPS expedited ground as was selectedThe expedited ground takes business days for delivery, and *** *** order was
received on 10/which was the fifth business dayAt the time the order was placed, we were running a banner to let people know there was special pricing for upgraded shipping, that could be selected at the time of checkoutOnce the order is placed, it does state we are unable to alter the orderAs this was the case, the customer was advised to follow the regular return procedures if the order was no longer neededAs soon as we receive the order, we will process the refund. Thank you, *** ***Customer Service ManagerCostume SuperCenter***

Complaint: ***
I am rejecting this response because: *** has nothing to do with thisIt amazes me how this company shifts the blameI have located part of your invoice, I am still searching for the other pieceAs I stated the party is over so I probably threw it out with the party trash where it belongsI ordered two party kits from you and extra suppliesIts funny how the small napkins and cups were there for both kits but notes plates and large napkinsBut yet you are trying to claim you sent me everything so if that was the case then you accidentally sent me extra silverware and cups and napkinsAs one of your reps tried to claim I ordered one party kit, your company as a whole is just a jokeI am going to continue to look for your sorry invoice
Regards,
*** ***

I apologize that you are having trouble reaching us, but not sure why that would be. Our # is ###-###-#### Costumediscounters.com is the web site. We do show you have an order for a Lobster costume, order # ***. The email on that order is ***. If you
were intending to order a crab costume it may be that the wrong item # was selected, the King Crab Adult Costume is # *** and comes is a standard size. We do not have an "exchange" program per se, but would be more than happy to provide a free Return Shipping Label for you to return the Lobster Costume and help you place an order for a King Crab costume. Please call us @ ###-###-####, give your order # *** and everything I have discussed will be noted on your order. I again apologize that you were having trouble reaching us but we would be more than happy to help you resolve the issue, please call. Also I have attached a copy of your original order and what I believe you intended to order to help you get this resolved