Springwells Park

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usThe costumes are back ordered until 10/due to the delay in production from our vendor and manufacturerI'm sorry that the
representatives you spoke to were not helpfulI cancelled the order for youWe sincerely apologize for any confusion or inconvenience this may have caused

To whom it may concern, Upon reviewing *** ***'s account, it appears our finance department processed a refund to *** ***'s *** account on 12/16/We have since received a notice saying the refund was rejected, so the refund has been re-run as of 1/6/16, and the refund of $
was sent to *** ***'s *** account with the email *** attached to itThe refund should be reflected in *** ***'s account in about 5-business daysWe do apologize for any inconvenience. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes***

To whom it may concern, Thank you for shopping with us and we appreciate your businessWe recently transitioned our database, systems and software Unfortunately, we no longer have access to the old system. Our finance department has issued a check for the desired amount
of $and the customer will receive it this weekWe apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the difference and desired amount of $27.97, please see attachmentWe apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:a customer service rep DID contact me via *** on yesterday and assured me the situation will be handled
Regards,
*** ***

To whom it may concern, We apologize for the mis-communication the customer receivedWe have created a replacement order that will ship from our warehouse tomorrow with next day delivery free of chargeWe re-added as many of the items that were available, but there were costumes that are
not in stock, the *** *** *** and *** *** ***We will not be able to get these before the Halloween holidayWe apologize for the inconvenience and will have the calls reviewed that the customer placed to our call centreif there are any other questions we can assist you with, please let us know. Sincerely, *** ***Customer Service ManagerCostume SuperCentre###-###-####

To whom it may concern It appears Ms***'s order was mis-routed by UPS, and instead of being sent to her local post office on time, it did not get there until weeks laterWe apologize for the inconvenienceA return label for her order has been sent to her email address on her
account, ***, and she should be able to print the label and ship the order back at no chargeThe tracking number for her return order will be *** If there is anything else, please let me know.Sincerely,*** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies***

To whom it may concern, I'm sorry to hear that you were experiencing issues while placing an order onlineWe sincerely apologize for any inconvenience this may have causedWe wanted to inform you that we will honor the promo codeAlso I will inform our marketing department to
fully outline and specify the details of the promotions. What is the best phone number to contact you on ? I will be more than happy to place the order for youWe look forward to hearing back from you! We sincerely apologize for any inconvenience this may have caused. If you any additional questions or concerns, please contact customer service at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe apologize the representatives that you spoke to were not helpful in this matterI wanted to inform you that I spoke to the customer today
via phone to resolve this issueOur finance department will be mailing a check for the order and return shipping cost which is the desired amount of $The check number is *** and it will be arriving in 2-business daysWe sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund via ***, please see attachmentWe apologize for any inconvenience this may have caused.

I hope I am going to the right way about messaging the Revdex.com of New Jersey in regards to this mannerFirst, thank you so much for pursuing my complaint quickly and letting me know that is being handled After reviewing my message center from you, you had mentioned to please send the
Revdex.com of New Jersey a message if things had been resolved from that point forward In accordance to my complaint, about half of the problem has been resolved as of this morning, 7/26/ In my original complaint I filed with the Revdex.com of New Jersey, I had also mentioned that I had filed a dispute with Paypal in regards to the company that the order was placed fromAs of yesterday, 7/25/16, Wholesale Party Supplies located at ** *** *** ** *** DID reimburse my account $ With that being said though, when I spoke with *** on 7/at 5:35pm, she had informed me that a credit had been issued to my account in the total of $59.40, which is what the receipt that I have in my possession readThen of course when I spoke with a lady named *** on 7/24, she informed me that there was no credit issued/updated after reviewing my account In total, there is a difference of $between the two - the receipt ($59.40) vswhat I was reimbursed ($56.83) Additionally, that did not include the $shipping fees to send the merchandise back to the companyIn total, the company still owes me a refund of $ I wanted to be sure to give you an update for your records on this matterPlease let me know what I need to do from here, if anythingI look forward to hearing back from you soonThank you! Sincerely, *** ***

We apologize for any inconvenience in regard to your order.? We were not able to fulfill the order due to an inventory issue.? It was a costume that was on backorder at the time you made the purchase so there was a preauthorization for $that was verified on your credit card.?
Once the order was cancelled the credit card company should have released the funds and made them available on our credit card.? Some financial institutions refer to this as a pending charge, but the transaction was never completed because we do not charge our card until the order ships, in this case the order was cancelled.? If the finds have not been released it would be an issue for your financial institution to resolve at this point.? Again we apologize for any inconvenience.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed the 25% discount and the refund confirmation number is? ***, please see attachment We sincerely apologize for the confusion or any inconvenience this may have caused.?

To whom it may concern,? ? Thank you for shopping with us and we really appreciate your businessI sincerely apologize that the representatives you spoke to were not helpfulWe will send out a replacement costume and you can discard the defective oneThe replacement costume is scheduled
to arrive in 1-business daysAlso we processed the discount and you will receive a refund in 5-business days for the amount of $We apologize for any inconvenience this may have caused.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I am still waiting to see the credit appear on my credit card statement.? I have been checking daily since receiving this email this past MondayIf I do not see the credit placed as they said they would then I guess I would file another complaint as I do not have alot of trust now for the company.? Thank you for your help in trying to resolve this matter
Regards,
*** ***

I do apologize for all the inconvenience in relation to this order.? There is documentation backing up what you are stating and the chats are noted on your order.? What I don't understand is why they were not able to properly read the tracking information related to the packageIt never
did ship properly, the shipping label was created but it never was logged in by UPS so got hung up/lost somewhere in the very beginningThat is something the customer service people (chat) should have recognized and been able to resolveAgain I apologize for the mistakes made.? You have been credited in full, the credit processed here on 11/8/with a credit authorization code of ***, the amount $

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern,I think the customer may have confused the item she was purchasing for a costumeI have attached the listing for the item she ordered which is a cardboard stand up, not a child's costumeYou can clearly see there are no size choices, and the measurements are for height and
widthIt appears the item was refunded on 10/which should be reflected in the customer's account in about 5-business days depending on their bank

To whom it may concern,? When *** *** placed her order, she had a choice of delivery options which included a next business day by 10:AM and a Saturday delivery that is not guaranteed by 10:AM*** *** chose the next business day option which meant that it would not be delivered until
Monday which it was at 9:AM, thus meeting the delivery expectation*** *** has since returned the order and has been refunded based on our return policy in which she was given credit for the merchandise minus the $fee for the use of the return label on our websiteThe original shipping is not refunded when the return is processedIf there are any other questions, please let me knowThank you.? Sincerely,? *** ***Customer Service ManagerCostume SuperCenter***?