Springwells Park

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a refund for the damaged costume and the refund confirmation number is ***, please see attachmentWe apologize for any inconvenience this may have
caused.? ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me once I receive the refundI will give them week to deposit funds before sending another complaintThey told me in November they were refunding me and never did
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as my refund is put back into my account ASAP, just as your company took my money.? I would also recommend that more customer service training be done.?
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To whom it may concern,? Due to the technical difficulties experienced by Ms***, we have refunded the balance of the original order in the amount of $Although it does state on our website that any return to sender order will incur a $charge, the fact that the call center
representative did not inform Ms*** qualifies this order for a one time return to sender fee waiver.? Thank you,? *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department will be mailing a check for the desired amount of $The check is scheduled? to arrive in 3-business? days and the check number is
***We apologize for any inconvenience this may have caused.?

Complaint: ***
I am rejecting this response because: I have a copy of the order form of the supplies that I order that this incompetent company can not seem to completeThey did send me one napkin and one plateI do agree with that; however it was the wrong plates and I have told them that several times they cant comprehendAnd they still owe me my platesI will attach the order form if needed since their computer system is clearly as incompetent as they are
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Is there any way to confirm that a change will be made to their website so that future customers do not experience this same situation?
Regards,
Jonathan ***

We scheduled a *** pickup from for the customerOnce the item is returned we will process a refund for the orderPlease see attachment

To whom it may concern,? I have reached out to our finance department, and they confirmed that the account was charged twice in errorWe sincerely apologize for thisWe have processed a refund for the double charge of $The transaction ID is? ***
For the inconvenience, we have also refunded the shipping charge on the orig order of $Both refunds should be reflected in the customer's account in about 5-business days.? ? Thank you,?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpfulThe package was shipped and ? is currently in transitThe carrier is UPS and the tracking number
is? ***We refunded the shipping cost for your order, please allow 5-business days for the refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

To whom it may concern,? The refund for this account was re-run as it did not go through successfully the first timeBelow is the transaction details for the refund to Paypal:? Payment
Sent? (Unique
Transaction ID # ***)*** *** *** ***? *** *** **
*** *** ** ***
*** ***
*** *** *** ***
*** *** *** ***
*** *** *** ***The customer should see this refund reflected in their account in a couple of business days if it is not already postedPlease let me know if there are any other questions.? Sincerely,? *** ***Customer Service ManagerCostume SuperCenter***?

To whom it may concern,? As stated in the first response, we are not disputing the fact the order arrived late, and processed a full refundIf Ms*** bank is disputing the charges, they will be refunded in full as we have already begun that processWe cannot give back more money than what is on the charge.? Thank you,? *** ***

Tell us why Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us.? Unfortunately, I am unable to cancel the order as it was shipped already and as per UPS tracking # *** ? the package will be delivered
on 10/We refunded the shipping cost due to the delay and we apologize for any inconvenience this may have caused.? here

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund and the refund confirmation number is ***Please allow 5-business days for this refund to reflect onto your account.? We
apologize for any inconvenience this may have caused.?