Springwells Park

Complaint: ***
I am rejecting this response because: I did receive a partial credit in the amount of In addition, I got an email with an attachment for a credit memo for the remaining $I responded to the email asking what the attachment meantand I have not received any response or any actual refund on my accountTo date, I have only recieved a partial refund of $
Regards,
*** ***

To whom it may concern, We would like to thank Ms*** for bring this listing issue to our attentionWe do see where the confusion comes with the picture on ***, and we apologize for the inconvenienceWe are having more packs of the balloons shipped out today from our warehouse
Please let us know if there is anything else. Sincerely, *** ***Customer Service ManagerWholesale Party Supplies for ***

We do apologize for the poor communication in regard to your order, we do rely on seasonal workers to assist us during Halloween and sometimes the communication with customers is not what we hope forWe have applied the additional credit of $for the shipping which will bring
the credit total to $21.93. This is the entire amount paid to us for this order. There was a Groupon credit applied to the order but the total money collected for the order is the $21.93, so that is the total we can creditAgain we apologize for all the trouble experienced in relation to the order but have credited in fullAn email with the additional credit information has been forwarded to the customer.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***THANK YOU SO MUCH FOR YOUR HELP THIS MATTERWITH OUT YOUR HELP THEY WOULD NOT HAVE MADE A REFUND TO MEGOOD JOB AND AGAIN THANK YOU ***

Complaint: ***
I am rejecting this response because:
It has almost been a month since this company ripped me off (took my money)I even returned the items, and they did not give me any money backThey owe me over $Even it they do refund me, it is not acceptable timingI have filed a complaint with the attorney general for the state of ***I will do whatever it takes to ensure that this company is no longer able to sale items in this state
Regards,
*** ***

To whom it may concern, It appears the tracking information for Ms***s order was duplicated in FedEx's system which caused the wrong items to be deliveredIt appears the correct order which was slated to go to her address has been marked "pending" and we are treating this as lostWe
apologize for the inconvenience this has caused, and a full refund was created today in the amount of $The refund should be available in Ms***s account in about 5-business daysAgain, we do apologize for the delivery mix up. Sincerely, *** ***Customer Service ManagerWholesale Party Supplies

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you that we issued a refund, please see attachmentWe apologize for any inconvenience this may have caused

To whom it may concern, According to the tracking information provided by our warehouse, Mr*** received his order via USPS on 6/at 9:AMThe tracking number was *** that was initially taken by FedEx and transferred to Mr***'s local post office for final
deliveryPlease let me know if there is any other information I can assist with. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes

To whom it may concern, It appears that after Ms*** orignal correspondence, the shipping costs were refunded from her original order, and a replacement order was processedUnfortunately in shipping the printed materials to our warehouse for shipment, the order was misplaced and did not
get out until after Ms*** need by dateFor this we truly apologizeAs such we have refunded the remainder of the original order in full ($32.85) which should be reflected in Ms*** account in about 5-business daysAgain, we are sorry for the inconvenience this caused. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost for the late packageIf the remaining items are no longer needed the customer must return it for a full refundAlso we sent the customer a
return label via email and we sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usPlease advise the customer the credit memo is a refund confirmationWe processed the refund for the desired amount of $on 3/1/and the refund went back to the card used to make the original purchaseSee attachment and we apologize for any confusion or inconvenience this may have caused.

Complaint: ***
I am rejecting this response because: This was not the outcome I was looking forI would like my order as placed along with the pricing givenIt is not my fault there was a glitch in your system and 25% off certainly does not bring it anywhere near the cost of the advertised pricing.
Regards,
*** ***

To whom it may concern, Due to the transition to the new warehouse, Ms*** order did leave later than expectedI see based on the current tracking information that her order was delivered on 6/Due to the inconvenience this has caused, we have refunded the initial shipping charge and
discounted the merchandise on her order by 50%We do apologize for the delay. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received my correct costume at last. Regards,
*** ***

We do apologize for the inconvenience. It is noted that we did receive an email in regard to your order 10/24/and our response was late due to the high volume of emails during Halloween. We sent a free Return Shipping Label to you via email on 10/30/2017. It may have gone to
spam/junk mail if you did not see it. We do not want you to have to return the costumes at this point. We have credited you in full $and sent an email in regard to this credit as well. You can use/donate the costumes as you see fit but we do not want to inconvenience you further by having to return them. Your credit should be back on your card/account within 3-business darequested it today, but your financial institution will also have to process it

To whom it may concern,Based on the customer information provided, I was unable to locate any order in our system for herI called and left a message asking for Jennifer to reach back out to me to provide more informationBased on her complaint, we have reviewed the procedure that should be
followed by representatives concerning fraudulent orders, but as a practice, we cannot release any information to customers over the phone in fraud casesThe customer will have to file a report with her bank to open an investigation and any information will be provided by our finance department to the appropriate bank representative when contacted.Thank you,

Complaint: ***
I am rejecting this response because:
The order was received AFTER my daughters birthday partyI refused the shipment & it's on the way back to their facilityMy bank has already disputed the charges.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe will send a replacement order for the missing costume and the replacement order number is ***We apologize for any inconvenience this may have
caused

To whom it may concern, After reviewing the delivery details for Ms***'s order, we do see it was delivered outside of the expected date, and as of today a full refund was issued for the accountWe do not require the costume be returned to our warehouse and we have left a message for Ms
*** stating as suchThe refund should be reflected back in her account in about 5-business days. Wholesale Halloween Costumes