Springwells Park

To whom it may concern,I called the customer and left a message explaining that our warehouse had produced the order and shipped it before we were able to cancel itA shipping confirmation was sent, but the tracking would not be updated by UPS until after PM the same day when they scanned it into their systemI do see the order was delivered on 10/09, so we informed the customer she could return the item following our return procedure listed on our website.Thank you,

To whom it may concern,? We have reviewed Ms [redacted] 's order, and as a one time courtesy we have refunded the return to sender fee that was assessed when her order was received by our warehouseIf there is anything else that we can do, please let me know.? Sincerely,? G [redacted] Customer Service ManagerCostume SuperCenter [redacted] ?

To whom it may concern,? We have had the opportunity to speak with [redacted] about her experience with our call center, and have refunded her order in full for the inconvenienceWe are following up with our call center to provide the recordings of the calls so we can review with the representatives that assisted [redacted] ***If there is anything else needed, please let us know.? [redacted] Customer Service ManagerCostume SuperCenter [redacted]

Complaint: [redacted] I am rejecting this response because:? the tracking number provided does not exist....? I have tracked this tracking number provided, and its shows: NOT FOUND - THE POSTAL SERVICE COULD NOT LOCATE THE TRACKING INFORMATION FOR YOUR REQUEST.? USPS Tracking® Customer Service? › ? Have questions? We're here to help.? [redacted] ? [redacted] ? Sign up for My USPS.? Tracking Number: [redacted] error The Postal Service could not locate the tracking information for your requestPlease verify your tracking number and try again later? ? ? Regards, [redacted]

To whom it may concern,? ? Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usThe costumes are back ordered until 10/due to the delay in production from our vendor and manufacturerI'm sorry that the representatives you spoke to were not helpfulI cancelled the order for youWe sincerely apologize for any confusion or inconvenience this may have caused

To whom it may concern,? After reviewing [redacted] account, it appears the original representative that assisted [redacted] ***, processed the reshipment of her order incorrectlyAs a result the order was charged again without being properly shippedWe have processed a full refund for the order, and have called [redacted] to let her know and apologize for the inconveniencePlease let us know if there is anything else that we can do.? Sincerely,? [redacted] Customer Service MangerCostume SuperCenter [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Is there any way to confirm that a change will be made to their website so that future customers do not experience this same situation? Regards, Jonathan [redacted]

We do apologize if the customer was having trouble reaching our customer service department, we did have an extremely busy Halloween season this year so the phones/emails were very busy.? We did receive the return from the customer and applied a return credit of $to her credit card on 10/14/2017.? The authorization code for the credit is [redacted] .? Again we apologize for any inconvenience?

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ?

Complaint: [redacted] I am rejecting this response because:My shipping option cost MORE then next day business option and had not specified MONDAY delivery at allI paid extra for HALLOWEEN delivery, which was SaturdayThe shipping options were then removed AND CHANGED after the holiday without the option I had selectedThis is a scam as this company, Costume Supercenter changes their shipping options by the minute and then pocket the additional feesThis shouldn't even be an issueThis company is EXTREMLY unprofessionalI am now requesting my $refunded to me in addition to the shipping ? feeI have never dealt with a company who charges ME to drop off the returnUPS did NOT pick up my package, I brought it to themAmazon and other *reputable [redacted] ? companies do not charge for UPS.? Regards, [redacted] ***

To whom it may concern,I think the customer may have confused the item she was purchasing for a costumeI have attached the listing for the item she ordered which is a cardboard stand up, not a child's costumeYou can clearly see there are no size choices, and the measurements are for height and widthIt appears the item was refunded on 10/which should be reflected in the customer's account in about 5-business days depending on their bank

To whom it may concern,? The shipping options we offer do not include a Saturday delivery by 10:30, as UPS does not offer that timing for delivery, they only offer 9:AM and noon on Saturday for zip code As it states on our website, any order placed before PM EST will ship the same dayWe extended this time to PM EST the last weeks before HalloweenAs the order was placed on Thursday 11/at 11:PM EST, it would not have shipped until Friday, which it did, and was delivered the next business day, Monday, by 10:AM as guaranteedOnce the order was returned, we processed the refund according to the standards listed on our website.? Thank you,? [redacted] Customer Service ManagerCostume SuperCenter [redacted] ? ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I am still waiting to see the credit appear on my credit card statement.? I have been checking daily since receiving this email this past MondayIf I do not see the credit placed as they said they would then I guess I would file another complaint as I do not have alot of trust now for the company.? Thank you for your help in trying to resolve this matter Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] THANK YOU SO MUCH FOR YOUR HELP THIS MATTERWITH OUT YOUR HELP THEY WOULD NOT HAVE MADE A REFUND TO MEGOOD JOB AND AGAIN THANK YOU ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpfulThe package was shipped and ? is currently in transitThe carrier is UPS and the tracking number is? [redacted] We refunded the shipping cost for your order, please allow 5-business days for the refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usThe order was supposed be? returned? the address it was sent from which the? Mississippi? warehouse but we noticed it was returned to the Canadian warehouse insteadWe processed a full refund and the refund confirmation number is [redacted] and we? apologize for any inconvenience this may have caused.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, the order was cancelled as the spider man costume was out of stockOur system automatically? generates an email to customers to inform themIf you are willing to place a new order online we can waive the shipping and give a 30% discount on the orderThe 30% discount? promo code is [redacted] and we sincerely apologize for any inconvenience this may have caused.?

To whom it may concern,? ? Thank you for shopping with us and we really appreciate your businessI sincerely apologize that the representatives you spoke to were not helpfulWe will send out a replacement costume and you can discard the defective oneThe replacement costume is scheduled to arrive in 1-business daysAlso we processed the discount and you will receive a refund in 5-business days for the amount of $We apologize for any inconvenience this may have caused.?

To whom it may concern, As stated in the first response, we are not disputing the fact the order arrived late, and processed a full refundIf Ms [redacted] bank is disputing the charges, they will be refunded in full as we have already begun that processWe cannot give back more money than what is on the charge. Thank you, [redacted]

To whom it may concern,? I have reached out to our finance department, and they confirmed that the account was charged twice in errorWe sincerely apologize for thisWe have processed a refund for the double charge of $The transaction ID is? [redacted] For the inconvenience, we have also refunded the shipping charge on the orig order of $Both refunds should be reflected in the customer's account in about 5-business days.? ? Thank you,?