Springwells Park

Complaint: [redacted] I am rejecting this response because:? I have not received a full refund.? I have not been refunded the shipping fee of $from 10-12-15.? I am requesting this refund of a shipping charge because I was shipped a defective item and should not have to pay for the shipment of a defective item.? This company was absolutely awful to deal with.? Every step of the way, my order was botched and I was given misinformation.? The fact that I've had to contact the Revdex.com to get this issue resolved (and have had to make multiple requests with the Revdex.com to get it resolved) is further evidence of this company's failure to competently conduct business Regards, [redacted] ***

To whom it may concern,I am a bit confused why [redacted] would reject our last offer as we are willing to do the exchange as it used to be stated in our exchange policyThe process she needs to go through is the following:She can access the pre-paid returned label on our site or go to http://costumes.upsrow.com to get the label and ship back the first order.? She will need to place a new order for the item(s) she wants to make sure they are available and will arrive by her need by dateOn the return form, she will need to write in the replacement order number on the form so our returns department will know which order to credit the replacement shipping.The above is the only policy we ever had for exchangesI called the customer and left a message letting her know this as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department will be mailing a check for the desired amount of $The check is scheduled? to arrive in 3-business? days and the check number is ***We apologize for any inconvenience this may have caused.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me once I receive the refundI will give them week to deposit funds before sending another complaintThey told me in November they were refunding me and never did Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I apologize for all the inconvenience involved with your WHC order [redacted] . We did have an exceptionally busy Halloween season and we do rely on some seasonal workers during this time of the year. That being said we understand your time and frustration is not what you want to remember about your order with us. I have attached a copy of the credit receipt processed today. The original credit requested failed because the amount requested and the item returned did not match. We appreciate that you tried to resolve this on your own and that we failed to do our part. We have credited you in full $for your order and again apologize for all your troubles.

To whom it may concern,? According to the tracking information provided by UPS, Ms [redacted] 's order was not mis-routed coming back to us as it was when we sent it out for deliveryOur warehouse has just received the order today, and it will get sent to our returns department for processingOnce the returns department has processed the order, a return confirmation email will be sent to Ms [redacted] to the email address on her accountIt may take up to business days for the order to be processed, and then depending on Ms [redacted] 's financial institution, another 5-business days to be reflected in her account.? Thank you,? [redacted]

The customer received a full refund Refund confirmation? [redacted] was for the shipping cost which was $&? ? refund confirmation? [redacted] was for the merchandise which was $107.60? Please see attachment

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you that our finance department will be mailing a check for the desired amount of $The check number is [redacted] and its expected to be delivered within 3-business days. We sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe will send the replacement costume with next day shipping and the replacement order number is [redacted] We apologize for any inconvenience this may have caused.

To whom it may concern,The details of [redacted] order shows she was billed $134.87, and refunds have been processed on 10/($50.39) and 11/($84.48)At this time, we have refunded all charges on this accountThe $shipping fee that [redacted] is referring to would be included in one of the refunds processedAt this time we would consider the account problem resolved.? Thank you,? [redacted] Customer Service ManagerCostume SuperCenter [redacted] ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

To whom it may concern,? ? Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you the package was shipped and as per UPS tracking number [redacted] ? it's scheduled to be delivered on 10/Also we refunded the shipping cost and the refund confirmation number is [redacted] See? attachment.? We apologize for any inconvenience this may have caused.?

We apologize for any inconvenience.? We did request a full credit for your lost package on 10/13/when you called for status.? The credit was then processed on 10/19/by the credits department.? When you called for status on the credit everything pointed to the fact that the credit was complete and should be back on your card within 3-business days.? When we read your complaint today we sent your issue to the finance department for further investigation.? It appears there was a system error and the credit failedFinance manually corrected this and we have attached the credit verification for you.? Again we apologize for this happening and have applied your full credit of $

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a refund for the damaged costume and the refund confirmation number is [redacted] , please see attachmentWe apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe sent the replacement order and its scheduled to be delivered on Thursday, 10/27/The tracking number is [redacted] and after UPS transfers the package to the post office the new assigned tracking number will be [redacted] . We apologize for any inconvenience this may have caused.

To whom it may concern, The refund for this account was re-run as it did not go through successfully the first timeBelow is the transaction details for the refund to Paypal: Payment Sent (Unique Transaction ID # [redacted] ) [redacted] [redacted] ***The customer should see this refund reflected in their account in a couple of business days if it is not already postedPlease let me know if there are any other questions. Sincerely, [redacted] Customer Service ManagerCostume SuperCenter [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

We apologize for any inconvenience. You had placed separate orders with us ***, and ***The first order was paid for by credit card and was sent in different shipments because one of the costumes was on back order. The order that was returned to sender did have a
different ship address on it, but that was because *** was used and that is how your *** account must be set up. We cannot alter addresses on a *** order and they are automatically populated in conjunction with your *** account. We do understand from what you are telling us that that is an old addressWe have gone ahead and credited you the difference of $5.76, so in addition to the return credit already applied 10/24/($32.66) you have now been credited in full $38.42. We also want to apologize for the trouble you had trying to reach us and or the misunderstanding of the situation. Halloween is our busiest time of the year and we rely on season help during that time. We understand that all the idiosyncrasies of the orders are not always fully understood and or explained exactly how we would hope, but in this instance the customer service people were giving accurate information in regard to this order. restocking fees on an undeliverable packages are 15%, and that what was originally credited. Again we have made up the difference and credited you in full