Springwells Park

Complaint: ***
I am rejecting this response because:They were also supposed to give me a 25% off discount off the total amountThis is how this whole issue originatedThe $difference was due to the difference in the prices on the web than on the order but then I was supposed to get an additional 25% off the whole order
Regards,
*** ***

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usCan you provide me with your order number so I can research this matterWe hope to hear from you soon and we sincerely apologize for any
inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

To whom it may concern, Thank you for the feedback you providedUnfortunately our call center did not forward your issue properly, and we will be following up with the associates that assisted youWe apologize for the miscommunicationWe followed up with our returns department about the
refundAt this time we have refunded your account $63.61, the missing $from the initial refund and an extra $for the inconveniencePlease let us know if there are any other concerns. Sincerely, *** ***Customer Service Manager*** ***###-###-####

Revdex.com: After you contact the company they reached out to me the next day and refunded me the amount of purchase and also for the shipping. Thank you so very much for your assistance. ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, *** *** has been fully refunded for his order that was mistakenly delivered to the wrong person by UPS as of 11/13/The phone number we have listed for this account gives a message that it is changed, no longer in service, or has been disconnected, so we were unable
to speak with him about his accountHopefully, *** *** has received his refund by this timeIf there is anything else we can do, please let us know. Sincerely, *** ***Customer Service ManagerCostume SuperCenter***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to the system they sent a replacement order for the correct item and the replacement order number is *** The carrier is UPS and the tracking
number is ***We apologize for any inconvenience this may have caused. re

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe issued a refund for the Darth Vader costume for the amount of $and the refund confirmation number is ***, see attachment. We sincerely
apologize for any inconvenience this may may have caused

Complaint: ***
I am rejecting this response because: how do I know they will refund when shipped backThey have lied to me before
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost due to the delay and the refund confirmation number is ***, please see attachmentIf the items are no longer needed the customer can
return it for a full refundWe apologize for any inconvenience this may have caused.

To whom it may concern, We have had the opportunity to speak with *** *** about her experience with our call center, and have refunded her order in full for the inconvenienceWe are following up with our call center to provide the recordings of the calls so we can review with the
representatives that assisted *** ***If there is anything else needed, please let us know. *** ***Customer Service ManagerCostume SuperCenter***

To whom it may concern, As stated before, the tracking number that was provided is for FedEx, and according to the tracking information provided, *** it has been marked delivered by the local post officeIf Mr*** has not received his order, he would need to check with the post office and let them know the order was given to them by FedEx with the tracking number *** so they can find out what happened to the delivery. Thank you, *** ***

Thank you for shopping with us and we really appreciate your businessI wanted to inform you that we processed a full refund and refunds usually takes 5-business to reflect onto your accountWe apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund including shipping and the refund confirmation number is *** please see attachmentWe apologize for any inconvenience this may have
caused.

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry that you had a bad experience with us., We processed a full refund and the refund confirmation number is ***Please allow 5-business days for this refund to
reflect onto your accountWe apologize for any inconvenience this may have caused.See attachment

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a refund via *** for the desired amountSee attachment and we sincerely apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you
Regards,
*** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still find your customer service deplorable as you still have not refunded me for the costume itself. This refund attachment indicates a refund for the tiara plus all of the shipping expenses. However, given that the difference is only a couple of dollars, I am willing to let it go in the interest of being done with your company
Regards,
*** ***

Thank you for shopping
with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, we are unable to send the missing Halo master chief costume as the item is currently out of stockAlso we processed a refund for the missing costume and the confirmationnumber is 1***. We apologize for any inconvenience this may have caused. You will be receiving two separate refunds, please see attachment ***- $-22.76***-$-

We do apologize for the troubles you encountered in regard to your orders. We have multiple orders for the skunk costumes you are referencing going back to Sept and running through October 23, 2017. The last orders were placed on October at about 1pm and shipped that same day @
about 4pm so by the time the email was received and processed to try and cancel one of those orders it was too late. You had requested premium shipping on those and in order to ensure next day delivery they were processed right away. We did receive a return on one of your orders ***. There were of the skunk costumes returned and we have credited you $and have sent an email in relation to this credit. To date that is the only return we have received, if you are returning more costumes, and or have sent more back we would need a tracking # for the retuhave only received the one so far. Again I apologize for any issues you encountered in regard to your orders.