Springwells Park

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to UPS tracking number *** the package is on the vehicle for delivery todayWe apologize for any inconvenience this may have causedIf the item
is no longer needed you can return it for a full refund

To whom it may concern,I called the customer and left a message explaining that our warehouse had produced the order and shipped it before we were able to cancel itA shipping confirmation was sent, but the tracking would not be updated by UPS until after PM the same day when they scanned it into
their systemI do see the order was delivered on 10/09, so we informed the customer she could return the item following our return procedure listed on our website.Thank you,

To whom it may concern,? It appears Ms*** order was shipped on 5/27, but through a series of mis-routings by FedEx, the order was not delivered until 6/At this time we have refunded the order in full and will not require Ms*** to return the item she receivedWe do apologize for
the inconveniencePlease allow 5-business for the refund to be reflected in her account.? Sincerely,? *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies

To whom it may concern,? As per the complaint, Mr*** online order did not complete, so there is nothing in our system to refundIf there is a pending authorization on what ever form of payment Mr*** used, it would need to be released by his financial institutionThere are many
variables as to why an order did not process, the biggest being not a strong connection to the internet for quick processingIf Mr*** wanted, he could phone in to our call center and one of our representatives could assist in placing the order over the phoneAs we do not have an order, there is nothing for us to refund at this time.? Thank you,? *** ***Customer Service ManagerCostume Super Centre***

Complaint: ***
I am rejecting this response because:My shipping option cost MORE then next day business option and had not specified MONDAY delivery at allI paid extra for HALLOWEEN delivery, which was SaturdayThe shipping options were then removed AND CHANGED after the holiday without the option I had selectedThis is a scam as this company, Costume Supercenter changes their shipping options by the minute and then pocket the additional feesThis shouldn't even be an issueThis company is EXTREMLY unprofessionalI am now requesting my $refunded to me in addition to the shipping ? feeI have never dealt with a company who charges ME to drop off the returnUPS did NOT pick up my package, I brought it to themAmazon and other *reputable* ? companies do not charge for UPS.?
Regards,
*** ***

?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, ?

To whom it may concern,I am a bit confused why *** would reject our last offer as we are willing to do the exchange as it used to be stated in our exchange policyThe process she needs to go through is the following:She can access the pre-paid returned label on our site or go to http://costumes.upsrow.com to get the label and ship back the first order.? She will need to place a new order for the item(s) she wants to make sure they are available and will arrive by her need by dateOn the return form, she will need to write in the replacement order number on the form so our returns department will know which order to credit the replacement shipping.The above is the only policy we ever had for exchangesI called the customer and left a message letting her know this as well

To whom it may concern,? ? ? Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department manually processed the refund via ***Please allow 3-business days for this to reflect onto your
accountWe sincerely apologize for any inconvenience this may have causedSee attachment

? Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that your order was lost and you had a bad experience with usWe processed a full refund and the refund confirmation number is ***.? We apologize for any inconvenience this may have
caused.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund including shipping and the refund confirmation number is ***, please? see attachmentWe apologize for any inconvenience this may
have caused.?

To whom it may concern,? According to the tracking information provided by UPS, Ms***'s order was not mis-routed coming back to us as it was when we sent it out for deliveryOur warehouse has just received the order today, and it will get sent to our returns department for processingOnce the returns department has processed the order, a return confirmation email will be sent to Ms*** to the email address on her accountIt may take up to business days for the order to be processed, and then depending on Ms***'s financial institution, another 5-business days to be reflected in her account.? Thank you,? *** ***

To whom it may concern,? Upon reviewing Ms*** account, I see that the item was returned successfully for a full refund that was processed on 1/30/After the date of processing, it can take around 5-business days for the refund to be reflected in the customer's account depending
on her bankIf there is anything else that we can do, please let us know.? Sincerely,? *** ***Customer Service ManagerCostume Discounters###-###-####

To whom it may concern.Thank you for shopping with us and we really appreciate your businessI wanted to inform you that we can not sell the costumes at $cent per costumeBut we can apply a 40% discount if you would still like to order the items againWe sincerely apologize for any inconvenience this may have caused

To whom it may concern,? We apologize for the delay from our finance department, but I have been informed that check #*** has been processed for the refund amount of $The check will go out with today's mail, and Ms*** should receive it sometime this weekIf Ms*** would like
to make a future purchase, she can use the promotional code *** for her next order to receive 20% off any merchandise she choosesAgain, we are sorry for the inconvenience this has caused.? Sincerely,? *** ***Customer Service ManagerBirthday In A Box***

To whom it may concern,? ? Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you that our finance department will be mailing a check for the desired amount of $The check number is *** and
its expected to be delivered within 3-business days.? We ? sincerely apologize for any inconvenience this may have caused.? ? ?

We do apologize if the customer was having trouble reaching our customer service department, we did have an extremely busy Halloween season this year so the phones/emails were very busy.? We did receive the return from the customer and applied a return credit of $to her credit card on
10/14/2017.? The authorization code for the credit is ***.? Again we apologize for any inconvenience?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The customer received a full refund Refund confirmation? *** was for the shipping cost which was $&? ? refund confirmation? *** was for the merchandise which was $107.60? Please see attachment

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, the order was cancelled as the spider man costume was out of stockOur system automatically? generates an email to customers to inform themIf you are
willing to place a new order online we can waive the shipping and give a 30% discount on the orderThe 30% discount? promo code is *** and we sincerely apologize for any inconvenience this may have caused.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur Finance department manually processed the full refund today via *** for the desired? amount of $We sincerely apologize for any inconvenience this may have
caused.?