Springwells Park

I'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpfulYou can return the first order back to us for a full refundWe sent you a return label electronically via email to process the returnWe sincerely apologize for any inconvenience this may have caused

I'm sorry to hear you had a bad experience with usAs per your request the order has been cancelled and we sincerely apologize for any inconvenience this may have causedSee attachment?

To whom it may concern,? Upon looking at Ms***' account, it appears the original order came through *** for our company to fulfillMs*** spoke to one of our call center representatives to request a full refund after an email was sent to her in January asking if she would
accept a discount on the orderUpon the refusal, a full refund has been processed with *** today, Thursday, March The refund should take about hours to post to her accountWe apologize for the confusion around the order.? Sincerely,? *** ***Customer Service ManagerWholesale Halloween Costumes###-###-####

To whom it may concern,? After reviewing *** *** account, it appears the original representative that assisted *** ***, processed the reshipment of her order incorrectlyAs a result the order was charged again without being properly shippedWe have processed a full refund for the order,
and have called *** *** to let her know and apologize for the inconveniencePlease let us know if there is anything else that we can do.? Sincerely,? *** ***Customer Service MangerCostume SuperCenter***

To whom it may concern,? Thank you for shopping with us and we appreciate your businessWe recently transitioned our database, systems, and softwareThe refund was processed by our returns department but unfortunately, it wasn't processed in Channel Advisor which is our system to process
marketplace refundsWe issued a full refund for the desired amount of $The refund will reflect onto the customers account in 1-business daysWe sincerely apologize for any inconvenience this may have caused.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usThe order was supposed be? returned? the address it was sent from which the? Mississippi? warehouse but we noticed it was returned to the Canadian warehouse
insteadWe processed a full refund and the refund confirmation number is *** and we? apologize for any inconvenience this may have caused.?

To whom it may concern,? ? Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you the package was shipped and as per UPS tracking number *** ? it's scheduled to be delivered on
10/Also we refunded the shipping cost and the refund confirmation number is ***See? attachment.? We apologize for any inconvenience this may have caused.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern,The details of *** *** order shows she was billed $134.87, and refunds have been processed on 10/($50.39) and 11/($84.48)At this time, we have refunded all charges on this accountThe $shipping fee that *** *** is referring to would be included in one of the refunds processedAt this time we would consider the account problem resolved.? Thank you,? *** ***Customer Service ManagerCostume SuperCenter***?

We apologize for any inconvenience.? We did request a full credit for your lost package on 10/13/when you called for status.? The credit was then processed on 10/19/by the credits department.? When you called for status on the credit everything pointed to the fact that the
credit was complete and should be back on your card within 3-business days.? When we read your complaint today we sent your issue to the finance department for further investigation.? It appears there was a system error and the credit failedFinance manually corrected this and we have attached the credit verification for you.? Again we apologize for this happening and have applied your full credit of $

Complaint: ***
I am rejecting this response because:? I have not received a full refund.? I have not been refunded the shipping fee of $from 10-12-15.? I am requesting this refund of a shipping charge because I was shipped a defective item and should not have to pay for the shipment of a defective item.? This company was absolutely awful to deal with.? Every step of the way, my order was botched and I was given misinformation.? The fact that I've had to contact the Revdex.com to get this issue resolved (and have had to make multiple requests with the Revdex.com to get it resolved) is further evidence of this company's failure to competently conduct business
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe sent the replacement order and its? scheduled? to be delivered on Thursday,? 10/27/The tracking number is? *** and after UPS
transfers the package to the post office the new assigned tracking number will be? ***.? We apologize for any inconvenience this may have caused.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe sent the customer a return label electronically via email ? to ***Also the return tracking number is ***We will issue a full
refund including shipping once the item is returned and we sincerely apologize for any inconvenience this may have caused

Complaint: ***
I am rejecting this response because:? the tracking number provided does not exist....? I have tracked this tracking number provided, and its shows: NOT FOUND - THE POSTAL SERVICE COULD NOT LOCATE THE TRACKING INFORMATION FOR YOUR REQUEST.? USPS Tracking® Customer Service? › ? Have questions? We're here to help.? *** *** *** ***? * ? Sign up for My USPS.? Tracking Number: *** error The Postal Service could not locate the tracking information for your requestPlease verify your tracking number and try again later? ? ?
Regards,
*** ***

I apologize for all the inconvenience involved with your WHC order ***.? We did have an exceptionally busy Halloween season and we do rely on some seasonal workers during this time of the year.? That being said we understand your time and frustration is? not what you want to
remember about your order with us.? ? I have attached a copy of the credit receipt processed today.? The original credit requested failed because the amount requested and the item returned did not match.? We appreciate that you tried to resolve this on your? own and that ? we failed to do? our part.? ? We have credited you in full $for your order? and again apologize for all your troubles.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe will send the replacement? costume with next day shipping and the replacement order number is ***We apologize for any inconvenience this may have
caused.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

? We apologize for any inconvenience, and have completed the credit of $47.97.? The original credit? we processed had failed so we had to manually complete it now.? The credit transaction # is ***? and completed at 12:Pm today 11/21/Again we do apologize and have
verified the credit has completed

We recently transitioned our database and software? Unfortunately, we no longer have access to the old system.? We apologize for the inconvenienceOur finance department ? has issued a check for the desired amount of $and the customer will receive it this week

To whom it may concern,? The shipping options we offer do not include a Saturday delivery by 10:30, as UPS does not offer that timing for delivery, they only offer 9:AM and noon on Saturday for zip code As it states on our website, any order placed before PM EST will ship the same dayWe extended this time to PM EST the last weeks before HalloweenAs the order was placed on Thursday 11/at 11:PM EST, it would not have shipped until Friday, which it did, and was delivered the next business day, Monday, by 10:AM as guaranteedOnce the order was returned, we processed the refund according to the standards listed on our website.? Thank you,? *** ***Customer Service ManagerCostume SuperCenter***? ?