Springwells Park

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAs per our finance department the pending authorization hold will fall off and reflect back into your account and the charge was in USDThey issued
the necessary refund and we apologize for any inconvenience this may have causedSee attachment for the transaction history with your account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that assisted you were not helpfulI wanted to inform you that I was able to cancel your orderWe sincerely
apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, After checking with our finance department, it appears that Ms***'s order was refunded on 6/24, but was not processed by Paypal yetOur finance department has posted a manual refund for the order, Transaction ID ***, today so the refund
should post to Ms***'s account in about 24-hoursWe do apologize for the delay and thank Ms*** for bringing this issue to our attention. Sincerely, *** ***Customer Service ManagerCostume Super Center

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usPlease advise the customer to return both orders for a full refund including shipping or we can refund shipping if the customer wants to keep the merchandiseWe
sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to include that the customer service team should be informed that they need to speak to customers in an appropriate manner the rep that called me "dude" and said "trust me over the other person your customer spoke to that my package shipped buy tracking details process later" turned out to be right but rude at the same time. A tracking number should be given when the package ships so the customer can track, I was provided the tracking number today and I also received my package todayInteresting and thanks!
Regards,
*** ***

To whom it may concern,I spoke with Ms*** concerning her inability to pick up her orderAs she was not advised to go to the correct location for pick up before the store opens, we agreed to a full refund for her order, which was processed by our warehouse todayI advised Ms*** that it
will take about 5-business days for the refund to be reflected in her account.Thank you,

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe issued a full refund including shipping and the refund confirmation numbers are *** & ***Please allow 5-business days for the refund to
reflect onto your accountSee attachment and we sincerely apologize for any inconvenience this may have caused

I am rejecting this response because: The company is not offering me an exchange as promised by the return policy in place at the time of purchases I do not feel that I should not have to pay for return shipping, or pay for the new item to recieve it I would like a return lable emailed or shipped to me with an exchange slip/ form so that I do not have to pay for items at one time I understand that the policy has changed in the days that have now passed since I placed my original purchases That Doe's not mean that the company should be allowed to disregard there own policy in place at the time of purchases, or that I should be forced to pay More money to replace the item
I dont want to pay for the new item and I dont want to pay to return the item I have I want the company to pay to return the item and then use the credit to purchase the new item.
Regards,

On Sept 30th I filed a complaint against the Wholesale Halloween Costume company. As a "resolution" the company agreed to refund me my money and that it would be in my account within 5-business days. Today would make the 12th business day since this refund was supposedly entered and I have not received my refund. I just called the company and spoke to a supervisor named Trisha, who told me that she doesn't know where my refund is and that her computer is reflecting that it was processed Oct 1, which it clearly wasn't. I spoke to my bank to verify that there was nothing blocking it on my side and they assured me that there was no reason why this transaction should not have gone through. I am really frustrated and tired of dealing with this company and just want this over already. Please help!Thank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn the case I do not receive this check/reimbursement within the allotted time frame from the business, what are the next steps I need to take from there?Thank you again for attention to this matter and your patience.Sincerely,
*** ***

To whom it may concern, Thank you for shopping with us with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usCan you provide me with your order number and the promo code you wanted to use so I can research this matter and manually apply
itWe apologize for any inconvenience this may have caused.

To whom it may concern, We have reviewed the account and our finance department has issued the correct refund on 2/with the following information: Refund (Unique Transaction ID * ***) If the refund has still not been received, the customer can use this ID number
with her financial institution to make sure the proper credit has been receivedThank you. *** ***Customer Service ManagerCostume Discounters***

Hello, I apologize for the trouble you are having in regard to this order. I had requested the additional $credit on 11/16/to make your total credit $21.93, the cost of your order. The credit failed to hit *** so I asked finance to adjust it today. They have adjusted it and I can see the credit in Paypal now, transaction id Transaction ID: ***. Again I apologize for the trouble

To whom it may concern, We have reviewed Ms***'s order, and as a one time courtesy we have refunded the return to sender fee that was assessed when her order was received by our warehouseIf there is anything else that we can do, please let me know. Sincerely, G***
***Customer Service ManagerCostume SuperCenter***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a refund for the missing Majestic Santa Suit Costume and the refund confirmation number is *** Please allow 5-business days for the refund to
reflect onto your account. See attachment and we sincerely apologize for any inconvenience this may have caused

To whom it may concern, Upon looking at the details Shawna's account, I see that she already spoke to a representative at our corporate office on 12/11, who was able to assist her in shipping out the items on her orderIf there are any other questions, please let us
know. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost and 20% merchandise discount to keep the order as isWe apologize for any inconvenience this may have caused.

To whom it may concern, Our finance department has reviewed *** *** account and have reprocessed the refund todayThe following message has been forwarded from our finance department: ***
*** *** *** ***
*** *** *** *** *** ***
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*** *** can use the transaction ID when speaking with her bank to confirm the refundThank you. Sincerely,*** ***Customer Service ManagerCostume SuperCenter***