Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2015/06/16) */
June 16,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA approved the
service of her PlayStation In Warranty
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/05/23) */
May 22,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and further explained the service process
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

July 25,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted
the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

September 11, Re: Case No*** Consumer: *** *** Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# *** SIEA reached out to
the consumer and provided a resolution. SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

October 26,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

January 25, 2017Re: Case No***
Consumer: Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to ***: PlayStation warranties are not transferable and therefore there is
an out of warranty fee that applies. I also reviewed the warranty and terms of service.
*** declined to pay the requisite service fee and asked to have his PlayStation returned. I obliged his request; we will return his PlayStation without service
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

March 20,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and provided further insight on the charges
March 28, 2017: SIEA emailed the consumer at *** on March 20, @ 11:am (Pacific)We explained that all the charges came from consumer’s original console and from their household. They would need to pay off the debt to gain access back to the console
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

December 1,
Re: Case No***
Consumer: *** *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer
and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: They refuse to honor the warranty that customers receive when purchasing their product
They had the right to use bogus reasons and the customers have no options but to accept their reason not to repair their product. Sony do not have to provide any proof. I think this practice have to stop. It's their word against the customers word. I realize that I am only one of Sony former customers but I believe eventually this matter will come more to lightI will spread the word and inform family, friends, co-workers, etcnot to buy their product. I'm glad to know that they do not value their customers
Sincerely,*** ***

November 3,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and we are working on a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

the issues that is most important is the then notify these people that they have made a purchase an the and the purchase is being processed So families are not being double charged over a child's mistake.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I am still having the same issuesIt was working for one day and then not againI am still awaiting the response on when it will be fixed and how I will be compensated for the continued inconvenience. Sincerely,Aaron ***

March 30, 2016Re: Case No***Consumer: *** ***Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# ***SCEA thanks *** *** for his feedback regarding our consumer support and the PlayStation 4, however, we maintain our final decision and will not waive the service feeSCEA appreciates the opportunity to address this matterPlease note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved*** ***Consumer ServicesSony Computer Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Initial Business Response /* (1000, 6, 2015/10/21) */
October 21,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC will not be
able to fulfill the consumer's request
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2016/01/22) */
January 22,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and we are working on a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

October 21,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
The consumer will
need to request a refund/chargeback from her financial institution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2015/07/27) */
July 27,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
There are no updates at
this time
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony really hasn't admitted to anything or done anythingThe fact still remain they still have my controler, my money and my frustration in time dealing with this matter
Final Business Response /* (4000, 9, 2015/08/05) */
August 5,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA shipped a replacement controller to the consumer on 08/04/The peripheral was confirmed delivered today
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On June Playstation gave me a $voucher for sending me a none working controllerIt took them till August to send me a working controller backwhich I had to do many of calls and file many of complaints with various governments agenciesFor days without my controller Playstation Senor representative ***, instead of apologizing to me he talk down to me as if I was disturbing himI had to tell him when they receive the controller and who sing for the shipment and the location they were at, the same information I told the other representativeHe tell me that the $voucher that they gave me on June was all I deserve for all of my troubleIf I had a company treating my customers like this I wouldn't be in business for very longI been a loyal PlayStation customer for yearsNow Xbox is looking very very good to meI'm ready to go to the next levelPlease give me your opinion and your advice thanks you Sincerely Yours ***

Complaint: ***I am rejecting this response because: I gave reasons for refund or credit
I don't think it would hurt a company that size to issue a credit to my account so I can make purchase on something else
Typically, their customer service is crap and they don't care about customers.Sincerely,*** ***