Sony Computer Entertainment America LLC

April 13,
Re: Case No***
Consumer: Melinda ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#***
SIEA contacted
the consumer and provided further insight on the decision making
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

June 8,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I confirmed *** issue has been resolved since he filed the
complaint. His PlayStation is functioning normally
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLCTell us why here

November 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/06/02) */
June 2,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
We will service his
PlayStation without fee
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My playstation is getting fixed without me getting charged so I am happy with the responseI look forward to receiving it back in working condition

Complaint: ***I am rejecting this response because: I am going to file a chargeback today thenMy friends and I will never do business with youYou treat your customers horrible, you act like loan sharks, your system has been hacked multiple times (what a pathetic joke), and you constantly rip people offI confirmed *** accepts refunds on pre-ordersI will be sure to let them know to write you a thank you letter for the new customers you scammed away.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
For the sane reason stated previously, I will just seek legal actionThanksSincerely,*** ***

April 13,
Re: Case No***
Consumer: Luisa ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and provided further insight on the decision making
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

March 3,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be
able to fulfill his request
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/07/31) */
July 31,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
While SCEA thanks Mr
*** his PlayStation product feedback, we service all PlayStation peripherals up to one year from the original date of purchase
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that you only service products up to one year from the date of purchase but the real problem here is that you sell a product with known issues to malfunction in this way and a lot of the time it takes just over a year for the issues to beginIt's not a matter of whether or not I get the controller replaced within the year its the fact that you continue to sell controllers that break after the year that you provide to repair or replace them and that is why I am seeking a controller replacementIt blows my mind that you can sell something with repeated issues wearing out so fast and setting your time to replace them to be less than the time it takes them to wear outI understand that your official rule is that you can't do anything after a year but this is a worldwide known issue that I am very bothered by and would like to see addressed
Final Business Response /* (4000, 9, 2015/08/12) */
August 12,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA appreciates Mr***'s feedback regarding our PlayStation Dual Shock ControllerHowever, we have no more comment regarding the warrantyOur PlayStation peripherals are warrantied from one year from the date of a new purchase
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

August 29, Re: Case No*** Consumer: *** *** Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# *** SIEA contacted the
consumer and advised that the Maywaether VsMcGregor match was delayed across the board with PayPerView. SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: SIEA has not contacted me and provided me a resolution as indicated in their response to the Revdex.comHow did they communicate with me?Please ask that they forward to you the resolution they said they profferedI have received no communication from SIEASincerely,*** ***

March 20,
Re: Case No***
Consumer: *** **Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to ***. As his Dual Shock Controller is out of warranty, he
does not qualify for a service replacement. I recommended he purchase a replacement controller but he declined.
SIEA respectively declines his request for a retail refund of his PlayStation
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThe businesss did contact me by telephone, and has refunded the charges in question, as requested.Sincerely, Jamie ***

November 14,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the
consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

March 10,
Re: Case No***
Consumer: *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to ***. Per his request, I emailed him instructions about how to prepare and use a USB Drive to back up PlayStation Game Save Data.
Although we thank *** for his feedback regarding Bluetooth compatibility, his request for a return or refund for his PlayStation is declined
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/07/13) */
July 13,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My PSis now activated as the primary device for my accountThank you for the quick resolution!

Initial Business Response /* (1000, 5, 2015/09/01) */
September 1,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Ms***' PlayStation is
disqualified for In Warranty service as the tamper seals have been removedAn out of warranty fee is required
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC

March 7, 2018
 
 
Re:      Case No. [redacted]
Consumer: Rob [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

October 24, 2016
Re: Case No. [redacted]
Consumer: [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted], ensured his service box is shipped and provided a service...

solution to his PlayStation issue.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. [redacted]Consumer ServicesSony Interactive Entertainment America, LLC

August 29, 2017     Re:      Case No. [redacted] Consumer: [redacted]     Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].   SIEA contacted the...

consumer and advised that the Maywaether Vs. McGregor was purchased from his PlayStation® console and his home.     SIEA appreciates the opportunity to address this matter.      Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.     Consumer Services                                    Sony Interactive Entertainment of America, LLC