Sony Computer Entertainment America LLC

November 7, 2016
Re: Case No. [redacted]
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to Mr. [redacted] and ordered a replacement Dual Shock 4 to be shipped...

to him. 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

September 27, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

March 27, 2018
 
Re:  Case #[redacted]
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case #[redacted]
 
SIEA contacted the consumer and provided further insight on the decision...

process.

April 13, 2018
Re: Case No. [redacted]
 
Consumer: MARTIN [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case#[redacted]
 
I spoke to Martin and confirmed he was able to locate his proof of...

purchase and he mailed his Dual Shock 4 to the service center for replacement.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew[redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

(The consumer indicated he/she DID NOT accept the response from the business.)While Mr. [redacted] did contacr me regarding this matter,my equipment problems have not been addressed.I can't accept this response as of now because of this. Mr. [redacted] did assure me that a return box would come today do that I can ship the item to Sony to repair/replace.Therefore,I can not accept any response until after I these steps are over and done with.

December 7, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

January 23, 2017
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer...

and are working on a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:, the product was serviced and did not last 2 months, it's back to the same problem.  I am requesting that a BRAND NEW one be sent to me not a refurbished one.Sincerely,[redacted]

November 10, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the consumer’s request.  It is not possible to transfer content from one account to another.
 
November 14, 2016:  SIEA, LLC will not be able to fulfill the consumer’s request.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/10/21) */
October 21, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/09/21) */
September 21, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
[redacted] does not qualify...

for a replacement of his Dual Shock 4 controller as the proof of purchase he provided indicated the purchase date was greater than 12 months prior to the request for service.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: I contacted Anthony at Sony entertainment and he said they were aware of the problem and that many clients have had the same problem.  However he said he won't be able to help because it wouldn't be fair to the other clients.  It seems that I maybe need help with arbitration.Sincerely,[redacted]

July 5, 2017
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the...

consumer’s request.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/07/17) */
July 17, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA refunded one...

service charge of 149.00.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/08/26) */
August 26, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although SCEA appreciates...

Mr. [redacted]'s service policy feedback, the PlayStation model CECHA01 is no longer serviced by SCEA. We do offer a replacement purchase option for a service fee. We do not require the consumer to ship his CECHA01.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 13, 2015/10/04) */
The company's response does not resolve my issue. Their response does not touch on my concerns at all or resolve the situation. Anything less than a free repair of my PS3 slim and delivery of a second PS3 slim by SCEA to replace my backwards compatible, first-run console with a working replacement free of charge, as was promised by a Tier 2 and 3 CS Supervisor, would be unacceptable in my estimation. I am willing to forego the 2 free PS3 games that were promised to me as a middle ground.
SCEA should have an obligation to make good on terms that their representatives/contractors agreed on with me, the consumer, so as to satisfy the conditions agreed upon during my interaction with their Consumer Support department.
Final Business Response /* (4000, 17, 2015/10/22) */
October 21, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC stands behind the original statement.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

June 19, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA maintains our decision.  [redacted]’s request for a service refund is denied. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

June 5, [redacted]
Re: Case No. 12171593
 
Consumer:[redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference[redacted] case#[redacted].
 
SIEA Consumer Service’s focus is limited to PlayStation products and services.  For assistance with your Sony television, please contact Sony Electronics at esupport.sony.com
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
Matthew CunninghamConsumer ServicesSony Interactive Entertainment America, LLC

April 17, 2018
 
 
Re:      Case No. [redacted]
Consumer: Jay [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#[redacted].
 
SIEA...

contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:
I purchased the game new and per the box I am owed the game, this is my stance and this is what I am sticking to, there is no expiration date for the Vita game listed.Sincerely,[redacted]

April 13, 2018
 
 
Re:      Case No. [redacted]
Consumer: Lacey [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the consumer and gave further insight on the decision making.
 
April 19, 2018:  SIEA stands behind the original statement. 
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC