Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2015/06/02) */
June 2, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Our peripheral service...

requires a valid proof of purchase and the consumer to ship the complete product to our service center. We do not replace peripheral components separately.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
here is the proof of purchase [redacted]
but I can't believe any company would expect a customer to spend more money shiiping a product back to them at there own cost then the product is worth.
please escalate this problem to your supervisor if this can't be resolve then I will no longer be supporting sony products. I own a ps2 ps3 and ps4 and over 500 games. but if this is the kind of support sony will offer when a customer has a problem then I wont be spending no more of my money or time on them.
Final Business Response /* (4000, 9, 2015/06/11) */
June 11, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates the consumer for confirming his peripheral is covered under warranty. We maintain the consumer will be responsible for shipping the peripheral to our service center as our service policy dictates.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well if its going to cost me more the ship the product in then the product even cost whats the point of even having a warranty. clearly sony don't know what good customer service is. when a had a similar issue with a Nintendo product and called them. all they asked for was the seriral number and said its not worth our time or effort for u to ship the old one back to us we will send you a brand new one at no cost to you and the very next day the shipped out a brandnew part no questions asked and no arugment from them and there c/s agent didn't hang up on me like sonys did. guess I know what I will be doing... time to ditch my sony junk I will deal with Nintendo and mircosoft from now on thanks for nothing sony.

Initial Business Response /* (1000, 5, 2015/08/04) */
August 4, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Per the terms of service,...

the service center reserves the right to repair the consumer's PlayStation or ship a recertified replacement.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Complaint:[redacted]I am rejecting this response because:Sincerely,Melinda [redacted]

April 13, 2018
 
 
Re:      Case No. [redacted]
Consumer: Lisa [redacted]
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case[redacted]
 
SIEA contacted the consumer and provided further insight on the decision.
 
April 17, 2018:  SIEA contacted the consumer and provided a resolution.
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   ⇄ /> Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 6, 2015/07/28) */
July 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has contacted the...

consumer; however, SCEA and the consumer have been unable to reach a resolution regarding this matter.
SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 8, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It isn't the cash amount that I am concerned with, but the principle that Sony is shipping anyway expired codes in their products then offering no help or substitute.
SCEA has given so reason as to why the resolution can not be agreed upon. They've started no corporate policy or state law. On phone I asked why the customer should suffer even buying a brand new product with already expired content inside it. They only said that "it sucks" and that they apologize. If they are unable to provide a $10 voucher replacement, a middle ground would be $5 dollars.
Final Business Response /* (4000, 10, 2015/08/05) */
August 5, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates the feedback and opportunity to address this matter. We, however, do not have replacements for this voucher program.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 12, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony is responding by saying they appreciate the opportunity to address the matter, then flip flop and say there is no way to replace the expired coupon program.
However, I'm not asking for an exact replacement for the same coupon program, but $10 store credit for damages. The idea that Sony would be unable to provide this is absurd, especially considering the second man I spoke to on the phone said I would receive credit via email.
Very disappointed with the double talk and poor service by Sony.

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Dani [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and are working on a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

Initial Business Response /* (1000, 5, 2016/03/09) */
March 9, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
The consumer's...

PlayStation was purchased new in January 2008 and is now long past its one year warranty. For a nominal fee, we will replace his PlayStation with a more recently released recertified model , but we will not waive the service fee.
Here are our complete warranty terms: https://www.playstation.com/en-us/support/warranties/ps3/
Sony has not acknowledged any defects or announced any recalls for PlayStation 3s.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony does not acknowledge any defects? Is it not aware of the term "YLOD"? You can find it on most PlayStation forums. This is a rather common defect on these consoles.
I will never buy another Sony product.
Final Business Response /* (4000, 9, 2016/03/17) */
March 17, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
A forum posting referring to the preferred method of troubleshooting a malfunction of the PlayStation does not indicate a 'known issue'. Just as error codes will help identify an issue to assist with troubleshooting, indicator lights identify symptoms that sometimes can be resolved. When troubleshooting doesn't work, service is required.
Although we appreciate Mr. [redacted]' feedback regarding our policy, we maintain our decision: we require a fee payment to service his PlayStation 3.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

May 31, [redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 Consumer Services

March 22, 2018
 
 
Re:      Case No. [redacted]
Consumer: Jamie [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA...

contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

September 27, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA did speak to the consumer once in January 2016, and the consumer specifically asked not to cancel the PlayStation® Plus membership.  We will not be able to fulfill the consumer’s request.
 
September 28, 2016: SNEA stands behind the original statement.
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

January 4, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and are working on a resolution.
 
January 19, 2018: Mr. [redacted] is mistaken and his response is inaccurate. He was explained why we would not be able to fulfill his request.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: not satisfied.
Revdex.com can close this case and mark it as dissatisfied or not resolved.
There is no further action needed from the business. Sincerely,[redacted]

November 17, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Revdex.com:This is what I was told to do, I was told to send the game controller to the following address and upon receipt they would ship out a brand new one for me.  If they honor their word, then I will accept that the case will be closed.  Given the nature of the situation, I am making sure to take a picture and get a receipt showing proof that I sent the package to them.  Thank you for your help Revdex.com.
 
Ship your peripheral to :[redacted]IMPORTANT:Remember to include the Service Information shown below.
Service Information :
Service Request Case #:[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
When my original one stopped working due to keys sticking, I shipped it to your company at my expense and was told that I would receive a brand new one instead I received the same one under false pretense and then it stopped working in less than 6 weeks, with the same issue of the keys getting stuck.  I do not believe it is fair that I paid for a brand new product which was defective and I shipped it back expecting that I would receive a brand new one in return only to receive something that was refurbished and the product stopped working again.
Sincerely,[redacted]

December 1, 2016
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

November 23, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer...

and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: It's not really an answer and I expect them to resolve this issue. If they don't resolve this problem , I'll sue them and submit a complaint against their business. Sincerely,Lacey [redacted]

March 1, 2017
Re: Case No. [redacted]
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I tried several times without success to make contact with...

[redacted].
 
SIEA cannot exchange PlayStation for a different model or dictate retailer policies.  If [redacted] PlayStation requires service, he may request it here: [redacted]
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

April 26, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the consumer’s request since we made an exception in the past for them.
 
April 28, 2017: The Terms of Service states that all sales are final. Also, Mr. [redacted] provided documents from the Sony Interactive Entertainement Europe, and not North America.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...