Sony Computer Entertainment America LLC

October 19, 2017
Re: Case No. [redacted]
 
Consumer: [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Brandon and I have yet to make contact after trading...

voicemails. 
 
Per SIEA terms of service and warranty, a proof of purchase is required for all peripheral service.  Peripherals are eligible for service for one year after purchase; SIEA does not service a peripheral after 1 year from the purchase date. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

April 17, 2018
 
 
Re:      Case No. [redacted]
Consumer: Nolan[redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided further insight on the decision.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

March 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Karl [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

April 2, 2018
Re: Case No. [redacted]
 
Consumer: DOMINIC [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Dominic and his mother declined his request for a refund or...

forgiveness of debt.  All purchases were made from the same PlayStation and each purchase was emailed a confirmation. 
 
Additionally, per the PlayStation Network Terms of Service, all sales are final: [redacted]
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Steven[redacted]

Complaint: [redacted]I am rejecting this response because:
There was no explanation as to why transfers are not possible and why a refund or other form of settlement can't be reached. I would appreciate it if I could receive an honest not generated response that resembles some level of customer service. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Sincerely, Amy [redacted]

Initial Business Response /* (1000, 5, 2015/09/29) */
September 29, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sony was able to deactivate the incorrect PS4 device from my account. This then allowed me access to reactivate the PS4 that I own.

May 12, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
We appreciate [redacted] feedback about our support.  I have reached out to our quality support team to train the offending agents to improve our service for our next consumer.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 7, 2016/01/19) */
Re: Case No. XXXXXXXX

Consumer: [redacted]

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.

As Mr. [redacted]'s PlayStation 4's warranty has...

expired, a fee for service is due. The fee for service includes FedEx shipping to recover his PlayStation; we use genuine certified PlayStation parts installed by qualified PlayStation technicians. We also cover the FedEx shipping back to him.
We cannot also extend the service warranty past 90 days.

We thank [redacted] for his feedback, but we will not waive the service fee.

SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.


[redacted] Services
Sony Computer Entertainment America, LLC

October 12, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA does...

provide information when setting up a membership that it will automatic renewal, and how to cancel the renewal.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 7, 2015/08/11) */
August 11, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
As Ms. [redacted]'s...

PlayStation is outside the Original Equipment Manufacture warranty, an out of warranty fee is due for service.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:I disagree with their findings, my PlayStation was not infested with bugs, and if it was the warranty doesn't say that bugs void the warranty. That is just an excuse to not repair or fix my system. I feel there is a defect in their system sbecause many people are having the same problem after searching the Internet. Sincerely,[redacted]

September 30, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted the consumer and is working on a resolution.
 
October 13, 2016: SNEA, LLC asked the consumer to provide details of what content is missing.
 
October 18, 2016: The consumer should be able to go back and re-purchase both content.
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Even [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and further insight on the decision.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: I have checked my email, voicemail messages, and phone logs, and I have not received any communication from SNEA.  I would like them to actually respond.Sincerely,[redacted]

April 13, 2018
 
 
Re:      Case No. [redacted]
Consumer: Shawn [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided further insight into his account.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

this guy has yet to answer his phone or reply to my email.   He needs to respond fast I'm waiting.  Stop telling me to block bad people.   That doesn't solve the behavior problems that we suffer from these folks and Sony does a bad job of fixing the problems and so does [redacted].  
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

As I keep stating the minecraft game has nothing to do with the service ticket. That was something a rep suggested on another concern. On the service ticket the representative stated that I will get a refund. The company pulled the call and confirmed it, so not the company needs to follow thru and submit the refund. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
- Monetization avenues remained open and accessible in the game when the servers could not handle game-play in which the monetized aspects were utilized. Inability to communicate a "purchase at your own risk" statement to warn users that purchasing secondary currency items will not guarantee you will be able to use the items due to the unstable servers. 
- Lack of response from a dev on forums, Twitter, email (after multiple emails were sent) regarding rank reset.  Reference: [redacted]
- Unhelpful responses on forum and locking comments to disallow responses: [redacted]
As I had purchased the MVP edition from a pre-order, monetized $70 in value, we're looking at roughly $140 invested in a product that does not work as advertised. On top of that, the customer service is lackluster and/or unhelpful. A counter-offer to accommodate would be acceptable. $30 in PSN store credit, perhaps.  
No resolution is unacceptable. 
Sincerely,[redacted]