Sony Computer Entertainment America LLC

Complaint: [redacted]I am rejecting this response because: the response indicates that Sony contacted me to offer resolution, however, they did no such thing. I resolved the issue on my own, after several days of Sony's refusal to offer any form of assistance. Sincerely,[redacted]

March 27, 2018
 
 
Re:      Case No. [redacted]
Consumer: Julie [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/11/09) */
November 9, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Evidence of biologic...

infestations are immediately identified and returned without service to prevent contamination of our service facility. Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service. Infested PlayStations are disqualified from future service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they can't repair the defected product at least replaced it with a new replacement product for the customer under the new product warranty. Replying with avoiding answer is lame and unfair for anyone.
Final Business Response /* (4000, 9, 2015/11/24) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC stands behind the original statement.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfair statement or decision. Avoidance problem answers and not even trying to help or honor warranties. Poor customer services. Dishonest business will led no customers.

November 7, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will...

not be able to fulfill the consumer’s request.  They will have to wait for the time period to be up.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

December 12, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

April 23, 2018
 
 
Re:      Case No. [redacted]
Consumer: Brian [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the consumer and provided further insight to the process.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

Subject: Complaint #[redacted]
 
I would like to change my response to 'Accepted'.  They had not actually communicated with me, but after checking my account, I have determined that they did do what I asked.
 
- [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

July 18, [redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and are working on a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

May 31, 2017
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and...

explained that he was reviewing a link for a foreign region.  In the store’s details for the game it states in All Caps that CANCELLATIONS AND REFUNDS ARE NOT AVAILABLE.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

April 16, 2018
Re: Case No. [redacted]
 
Consumer: CARLOS [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA appreciates Carlos’ peripheral service feedback, however SIEA does not provide an advance shipping box or label.  The consumer is responsible for shipping the product to our service center for replacement. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to thank the Revdex.com for expediting this process. I would also like to thank thr Sony rep. that helped me get my account back. I thank this representative for finally understanding what I was trying to say. In any event, God bless and thanks!Sincerely, Theodore [redacted]

March 26, 2018
 
 
Re:      Case No.[redacted]
Consumer: Zbigniew & Martha [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#...

[redacted]
 
SIEA contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and are working on a resolution.
 
May 8, 2017:  SIEA offered to meet the consumer half way with an accommodation.  She declined the offer.  There is no evidence to substantiate her claim and we are doing this in good faith. 
 
May 16, 2017: The consumer missed the cut off date to redeem the voucher.  SIEA offered a goodwill gesture which she declined and asked for three times more than was offered.  We will not be able to honor her request.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

May 31, [redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
[redacted] 8, [redacted]: SIEA, LLC spoke to [redacted] and we are waiting to get word back from her financial institution. 
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

June 27, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I left a message for [redacted] with the tracking number.   FedEx delivered the Dual Shock 4 on June 23rd.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

February 23, 2018
 
 
Re:      Case No. [redacted]
Consumer: Carl [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and provided a resolution.
 
February 28, 2018:  SIEA, LLC, provided insight on the decision making. 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:
 
The last message/responce I sent about my tv.
The issues I had mentioned about my tv in my last message/responce was BEFORE I hooked the PSVR up.
The issues with my tv was happening way before I had even purchased the PSVR, the issues with my tv still going on after I hooked the PSVR up.
 
I do understand HDR passthrough (from your 1st responce) on the PSVR box does not work. PSVR (display) headset itself does not support 4k video and HDR formats.
On the side note. This next part does not apply to me. I don't even have a PS4 Pro.
The PSVR processer box does support 4K video passthrough from the PS4 Pro when the PSVR unit is turned off. This is the same link you left in the last 2 messages.
[redacted]
 
 
Don't forget the other issues I have with my tv are the light bleed, and bad ghosting/double images of 3D content.
Both of those issues alone has to be fix by a Sony Tech. in-house because its the hardware on the tv, not the software
Sincerely,[redacted]

April 25, 2018
 
 
Re:      Case No. [redacted]
Consumer: Rai [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided insight on the process.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC