Sony Computer Entertainment America LLC

Dear Revdex.com,
 
In regards to Complaint ID: [redacted].  I accepted the response from the company because they said that they would refund my payment.  To date NO REFUND has been submitted.  Should I file a new complaint or can the previous complaint be reopened?
 
Thanks,
[redacted]

[redacted]
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and are working on a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

November 23, 2016
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA made a public...

announcement and emailed all the current members of the change.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/07/02) */
July 2, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the consumer and...

provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

September 19, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

December 2, 2016
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Good morning, I wanted to ask if there is any assistance available because I was sent a different analog stick however this one stopped working as well, the buttons stick so it cannot be used.  
 
This is in followup to a Revdex.com claim I made in early March 2017.
 
Thank you in advance for any assistance.
 
Sincerely,
[redacted]c

Complaint: [redacted]I am rejecting this response because: I was contacted once did not get to answer I tried to return the call many times but have yet to receive a response Sincerely,[redacted]

January 1, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and provided further insight on the content.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Ashley [redacted]

Complaint: [redacted]I am rejecting this response because: I don't believe  that they reviewed my account. If they did they can clearly see that I was charged the same day of my download of their TV app. It was not a renewal so there's was no warning sent to me. Sincerely,[redacted]

November 23, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Network Entertainment of America, LLC (SNEA, LLC) regarding the above-reference Revdex.com case# [redacted]
 
We deactivated all PlayStation 4 systems from [redacted] account. ...


Please note that this response is not an admission, or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved. Consumer ServicesSony Network Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Zbigniew [redacted]

Complaint: [redacted]I am rejecting this response because: As i've previously stated I do not own a PS3 anymore and me getting banned for it seems unfair. I have been a PS+ subscriber for sometime now, I have a decent amount of games in my library for PS4, PS Vita, and PS3 that are acquired legitimately. I spent money and time on my account so I wouldn't do anything to jeopardize it. I'm still hoping that Sony would be considerate enough to unban my account, because the reason for banning is clearly not my fault.Sincerely,[redacted]

January 26, 2017
Re: Case No. [redacted]
Consumer:   [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
While SIEA appreciates [redacted] feedback, we maintain our decision and decline his request for a fee waiver.  His PlayStation was purchased used and does not qualify for warranty service.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2016/02/29) */
February 29, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I spoke to the consumer;...

our terms of service are clear:
Your serviced Product will have a 90-day limited warranty. Please note that the original limited warranty that accompanied your brand-new Product covered a period of 1 year from the date of purchase. The warranty coverage on your exchange Product will be the greater of (a) your new 90-day limited warranty or (b) the remainder of your original 1-year limited warranty.
Here are our complete terms of service. https://scea.secure.force.com/service/ServiceSystem
We last serviced his PlayStation on 04/27/15.
Our service fee includes FedEx shipment to recover the PlayStation and certified PlayStation parts installed and tested by qualified PlayStation technicians.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For all of the issues I have had with this specific PlayStation 4, Sony should be ashamed that they have no solution for their faulty system. Regardless of warranty, why produce products that will just break within a year no matter what? If the same exact issue happened 3 times within 2 years you'd think Sony would apologize for the issue- minimum!
I was told the first time this issue happened, by Mathew, that it was a software issue. Not even my fault nor my hardware; it was sony's fault which they fixed it by sending a REFURBISHED system. Probably one with the same issue. So when I received the next system of course it happens again. Mathew couldn't tell me it was a software issue the other times but has failed to satisfy a loyal customer of 20 years. Sony is fine with losing customers and refuses to do anything about their problem. Asking for money for repairs when this is their fault is robbery.
Final Business Response /* (4000, 9, 2016/03/07) */
March 7, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although we appreciate Mr. [redacted]'s feedback about our service warranty, we maintain our decision. His PlayStation 4 is now out of warranty and will require a fee for service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony will tip toe around every issue to make sure that the consumer pays for an issue that is there fault. [redacted] refused multiple times to do anything to help the situation and would not let me speak to any one else. Sony doesn't care about losing customers and satisfaction is not their priority in this case.

Initial Business Response /* (1000, 5, 2015/06/03) */
June 3, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC spoke with consumer and...

was unable to come to a resolution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Originally Sony tells me it is impossible to change a user name. I abondon my acct which is a premium acct that costs money to replace the Playstation Plus accts. Now all the sudden they offer to change my name after I have created a new acct and financially locked myself into my new account by purchasing games... which they now tell me are impossi le to transfer.
How about Sony just credits my acct for a new Plus (just the remaining time on my old acct) acct to balance out the mess they created by insisting something that was possible, impossible.
Final Business Response /* (4000, 9, 2015/06/10) */
June 3, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC spoke with consumer and was unable to come to a resolution.
June 10, 2015: SCEA, LLC will not be able to fulfill the consumer's request.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

April 16, 2018
Re: Case No. [redacted]
 
Consumer: MARTIN [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
Per the tracking number provided, USPS delivered the parcel on April 12 and received today for processing.  The replacement should be shipped within one to two business days. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Martin [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC