Sony Computer Entertainment America LLC

January 1, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and provided further insight on the content.
 
January 11, 2018:  SIEA stands behind the original statement. 
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

March 16, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
According to our records the consumer contacted SIEA after submitting the Revdex.com letter.
 
March 20, 2017: SIEA has contacted the consumer and provided further assistance.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and explained why were are not going to be fulfilling their request.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Re: Case No. [redacted]
 
Consumer:  [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Although we appreciate [redacted] feedback regarding SIEA’s service policy, her request for a BRAND-NEW dual shock 4 is declined. As a one-time exception, I shipped a replacement.  For future services, she will be required to ship her broken controller to the service center for replacement.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. 
 
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

April 19, 2018
 
 
Re:      Case No. [redacted]
Consumer: Quintin [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided further insight to the account.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

December 1, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:Sony has provided no resolution for unauthorized charges. I will be contacting my attorney for further inquiry.
Sincerely,[redacted]

November 3, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
November 8, 2016:  The consumer had one purchase for $24.99 for a renewal of PlayStation® Now.  There is no evidence to support [redacted] claims.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

March 24, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided further insight on the process.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/11/30) */
November 30, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wanted a refund since it was repaired 4 times with the same issue. It was bought brand new and only had it for 4 months. But the company repaired it again.
Final Business Response /* (4000, 9, 2015/12/15) */
December 15, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr. [redacted]'s PlayStation was serviced as an exchange and shipped 11/26/15. We will not refund his purchase of the PlayStation.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (2000, 11, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept this resolution. After 4 tries Sony was finally able to exchange with a different unit.
Thanks,

October 12, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and provided further insight on the process.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2015/08/04) */
August 4, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates the...

consumer's feedback regarding our service policy, however, we will not provide the information the consumer is requesting regarding his repair.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You all see it for yourself. I purchased a service from Sony and they refuse to even tell me what I actually purchased. Either they are hiding something or just being jerks. At this point I don't even know if they did anything but reload the software on the PS4, which was corrupt from a faulty firmware upgrade they pushed out.
There is a thing called discovery that takes place in a lawsuit. You will turn over the requested documentation. If not I will file suite against you for fraud and/or theft. Once I receive the documentation on what was wrong with the PS4 I will reach out to all the others with the same issue after the firmware update and bring a class action suite against Sony.
All you have to do is the right thing and tell me, the customer what was wrong with MY property that I PAID YOU to repair. In any other industry the repair facility communicates to the customer on what was wrong with their property and what was required to repair it. I am appalled that a company the size of Sony would practice business this way.
Once again I am demanding that you supply me with the repair order for my PS4 or I will file suit against you. Small claims, no Attorney needed and I am very familiar with the RFI process during discovery. I will get the requested document. Question is what will happen when I get it.
This matter is not closed and the complaint is not resolved!
Final Business Response /* (4000, 11, 2015/08/25) */
August 21, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I explained the specifics of the consumer's repair.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (2000, 13, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a call from Sony with an explanation of what they did to repair the PS4 console. I appreciate them informing me of what I actually paid for during an out of warranty service and repair order.
I stand by my opinion that consumers have the right to know what they are purchasing. Hopefully in the future Sony and other companies opposing similarly will put additional focus on customer satisfaction during after the sale interactions.

Initial Business Response /* (1000, 5, 2015/06/02) */
June 2, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Our peripheral service...

requires a valid proof of purchase and the consumer to ship the complete product to our service center. After reviewing the support call, the agent clearly informed the consumer of his shipping responsibility.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

February 13, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

November 15, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/06/19) */
June 19, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
The service center...

shipped the consumer a PlayStation 3 on 06/18/14.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/05/23) */
May 22, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC verified that...

the promotion was not a part of SCEA, LLC. However, we are looking for a resolution for her.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please direct me to which Sony drpartment handles this matter. Sony is still responsible
Final Business Response /* (4000, 9, 2015/05/28) */
May 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although the consumer's promotion is affiliated with Sony Electronics and not PlayStation, I have assured the consumer I will coordinate a resolution and, if qualified, facilitate prize fulfillment.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/06/22) */
June 22, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and are working on a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
None of there people have tried to contact me. They also made a fool out of me by laughing and handing the phone off to a so called supervisor. I was on the phone for over an hour and a half trying to get ahold of somebody with litigation. After I told them I would file civil action I got someone to push me through to there legal team. Never did they try to contact me or take care of a loyal customer. Make a note that I have spent a lot of money with Sony I have been buying there plantation product since the original one came out along with games TV and other devices. Overall I feel some sort of compensation or monetary resolution is neccasary for me to continue to use Sony anymore. Overall there comments and actions where not that of a business juggernaut like Sony I felt like I was speaking to Comcast. Just wish they would be more serious and helpful when someone has an issue and to say they tried to contact me Is not true.
Final Business Response /* (4000, 9, 2015/06/25) */
June 22, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the consumer and are working on a solution.
June 25, 2015: SCEA, LLC has called Mr. [redacted] three separate times and sent two emails, and have received one email back from him. We cannot help him if he will not call back.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because: I do not own the product, I do not want the product, it will not be what I expected so I want my money back. I no longer what to do business with Sony if this is not handled and will go to their competitor and use local businesses as Microsoft, Nintendo, Steam, and any other gaming company has no issue refunding pre-orders. If my money is not refunded by them then I will file a chargeback and if banned will see what legal action can be taken.Sincerely,[redacted]

March 9, 2018Re: Case No. [redacted]Consumer: NATHANIEL [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]SIEA thanks Mr. Callow for his feedback regarding our service process but maintain his PlayStation is disqualified from service due to infestation. 
 
SIEA appreciates the opportunity to address this matter. Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew[redacted]Consumer ServicesSony Interactive Entertainment America, LLC