Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2015/08/17) */
August 17, 2015
Re:Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates the...

opportunity to address this matter. SCEA will review the call and issue necessary coaching opportunities.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:
I responded in a explicit laden manner due to the frustration that resulted in me being talked down to in a rude and condescending manner. I felt as if I was misled to purchase something from their online store and they went to great lengths to make me feel as if I were in the wrong. To top it off I received a phone call from their organization today and was treated to another lecture by one of their representatives who felt the need to tak down to me. This has never been about the $[redacted] refund. This is about how they fool consumers and if you're so bold as to ask for an apology they will do all in their power to try and make it seem as if it's your fault. The case is still misleading advertising followed by bad customer service topped off with a curt phone call from a rude employee. Did I get emotional, yes. But I was put there by this company and the terrible way it treats their customers.
Sincerely,[redacted]

June 19,[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

September 27, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/02/22) */
February 22, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I contacted Mr....

[redacted] and discussed his experience. He will receive his serviced PlayStation on 02/24. I will contact him to ensure his PlayStation is working properly.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11820808, and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
June 25, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not provide a solution they copied and pasted links to a few faq pages but provided a complete nonsense response, honestly I'm pretty upset that they said they provided a solution as that is a total lie
Final Business Response /* (4000, 9, 2015/06/29) */
June 25, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the consumer and provided a solution.
June 29, 2015: SCEA, LLC provided trouble shooting steps and an alternative means to communicate with SCEA.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they provided me with a solution but in actuality they just sent me a few links that I could easily find on my own, and that are not at all helpful. They also suggested I contact them through their messaging system which doesn't work on my cell phone, and is horribly inconvienient, they also said I could call in, I have called in 2-3 times in the past, waited over an hour every time on the phone and 2 of them I was disconnected after I spoke to a person and the 3rd time they were absolutely no help

December 26, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting [redacted] Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
With the discontinuation of [redacted] across all platforms, we will be refunding PS4 users who purchased any content for the game via PlayStation Store or in-game since August 17, 2017. 
 
January 9, 2018:  SIEA appreaicates the feedback and is standing behind the original statement.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
[redacted] Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:
I have received no contact from the company since filing my claim and if they are referring to my previous attempts to contact their customer service that was in NO way a resolution. Multiple chats disconnected for even bringing up my issue and absolutely no solutions when they managed too even discuss it with me.Sincerely,[redacted]

[redacted]
 Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 7, 2015/09/22) */
September 22, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
This PlayStation model...

does not qualify for repair. The consumer declined the quoted replacement option to replace his PlayStation for a fee.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 9, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] called me to discuss the case at 1pm on 9/22/2015.
He told me that they can't repair or replace the PS3, and the best they can do is the $150 refurbished model.
[redacted] mentioned that my model of PS3 is known to fail after a couple of years.
I asked about the next escalation channel to which [redacted] said there is no escalation channel at this point and that I couldn't speak with a supervisor.
This offer is unacceptable as the YLOD is a known manufacturers defect which Sony should address at no cost to me.
Final Business Response /* (4000, 11, 2015/09/28) */
September 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr. [redacted] misrepresented our conversation:
This model is no simply longer serviced; SCEA does not consider this PlayStation to have a 'manufacturer defect'.
We DO offer a replacement for his model, the fee for service is $150.00.
As Mr. [redacted] declined our service option, we are considering this matter closed.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:  I don't feel like I got a just response. I would like to know where the "infestation" was found.Sincerely,[redacted]

September 30, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and is working on a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

June 6, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#...

[redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:Regardless of my intent with the code or any other events that transpired, my code had not been activated at the time I requested a representative to verify if the code was still valid, or inactive. Upon asking that information, I was told to sign in to my account and enter the code. Trusting Sony and its representatives, I followed heir instruction. I was malisciously deceived into activating the code myself, leaving me out of $50 and no code that could be used for any purpose. Sony will not rectify their mistake, so I will not accept their response. Sincerely,[redacted]

March 9, 2017
Re: Case No. [redacted]
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted].  Per his request, I emailed him instructions about how to prepare and use a USB Drive to back up PlayStation 4 gamesave data.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:  They did not address the issue.  They gave a generic canned response that did not address the fact that their system isn't working.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/02) */
June 2, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
For her model...

PlayStation, as we informed her on Revdex.com complaint XXXXXXXX, we only have a replacement option. The price is $149.00.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC